2023年HR外宾接待常用语.docx

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1、2023年HR外宾接待常用语 Good morning (afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 How do you do ?您好！（初次见面） Glad to meet you.很高兴见到您。 How are you?您好吗？ Fine, thanks.And you ?很好，谢谢。您好吗？ Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆（餐厅、商店）来。 Have a good time! 祝您过得愉快！ Sorry, he is not in at the moment. 对

2、不起，他现在不在。 Would you like to leave a meage? 您要留口信吗？ Im sorry, I beg your pardon, please? 对不起，请再说一遍，好吗？ 英语交流用语祝贺用语 Congratulations!祝贺您！ Happy birthday!生日快乐！ Happy new year!新年快乐！ Merry Christmas!圣诞快乐！ Have a nice holiday!假日快乐 Wish you succe!祝您成功！ 答谢和答应语: Thank you (very much).谢谢您（非常感谢）。 Thank you for y

3、our advice (information, help)感谢您的忠告（信息、帮助）。Its very kind of you.您真客气。 You are welcome.不用谢。 Not at all.不用谢。 Dont mention it.不用谢。 Its my pleasure.非常高兴为您服务。 ( With pleasure.)( My pleasure.) I am at your service.乐意为您效劳。 Thank you for staying in our hotel.感谢您在我们酒店下榻。 Sorry to have kept you waiting.对不起，让

4、您久等了。 Sorry to interrupt you.对不起，打扰您了。 英语交流用语征询和指路用语 Can(May)I help you?我能帮您什么吗？ Yes, please.好的。 What can I do for you.我能为您干点什么？ Is there anything I can do for you?有什么能为您效劳的? Just a moment, please.请稍等一下。 May I use your phone? 我能借用您的电话吗？ Certainly.当然可以。 Yes, of course. Go upstairs/downstairs.上楼/下楼。 I

5、ts on the second (third) floor.在二 （三）楼。 Excuse me.对不起。 Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走 6:30 p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 Here is the bill.Please sign it. 这是您的账单，请签字。 店英语交流用语销售用语 1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃

6、什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、Well give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir?

7、请接受我们的一点小纪念品。 8、Lets drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、Thank you for your comments(compliment, suggestions). 谢

8、谢您给我们提的意见（赞扬、建议）。 14、Im afraid its against the hotels regulations. 这是违反饭店规章制度的。 15、In our hotel we dont accept tips. 我们饭店是不收小费的。 Its our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。 16、Im afraid youll have to pay for the damage. 您必须赔偿。 17、Thank you for telli

9、ng us about it. 谢谢您告诉我们 Ill look into the mater right away. 我马上去处理这件事情。 18、I aure you it wont happen again. 我保证此类事情不会再发生。 19、Please dont worry, sir (madam) 先生（夫人），请不必担心。 I will send someone up to your room right away. 我马上派人到你的房间去。 20、I cant guarantee anything, but Ill try my best. 我不能保证，但我会尽力而为。 21、

10、What can I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？ 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。 24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。 You may pay in c

11、ash or with credit card. 您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。 馆英语预订房间 1Id like to book a double room for Tuesday next week. 下周二我想订一个双人房间。 2Whats the price difference? 两种房间的价格有什么不同？ 3A double room with a front view is 140 dollars per night, one with a

12、ear view is 115 dollars per night. 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4I think Ill take the one with a front view then. 我想我还是要阳面的吧。 5How long will you be staying? 您打算住多久？ 6Well be leaving Sunday morning. 我们将在星期天上午离开。 7And we look forward to seeing you next Tuesday. 我们盼望下周二见到您。 8Id like to book a single r

13、oom with bath from the after-noon of October to the morning of October 10. 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9We do have a single room available for those dates. 我们确实有一个单间，在这段时间可以用。 10What is the rate, please? 请问房费多少？ 11The current rate is $ 50 per night. 现行房费是50美元一天。 12What services come with that?

14、 这个价格包括哪些服务项目呢？ 13That sounds not bad at all.Ill take it. 听起来还不错。这个房间我要了。 14By the way, Id like a quiet room away from the street if the is poible. 顺便说一下，如有可能我想要一个不临街的安静房间 8I want a double room with a bath. 我要一间有浴室的双人房。 29How much a day do you charge? 每天收费多少？ 30It is hundred yuan a day including hea

15、ting fee, but excluding service harge. 一百元一天，包括供暖费但不包括服务费。 31Its quite reasonable. 收费十分合理。 32How long do you intend to stay in this hotel? 您准备住多久？ 33Have you got through with the check-in procedure? 你是否已经办妥住宿登记手续？ 34Can I book a single room for my friend beforehand as he will arrive in Shanghai tomo

16、rrow morning? 我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。 35Would you mind filling in this form and pay a hundred yuan in advance or him.请填好并预付一百元钱。 36This is a receipt for paying in advance.Please keep it. 这是预付款收据，请收好。 37Have you any vacant (spare) room in the hotel? 旅馆里有空余房间吗？ 38Sorry, we have no vacant (spare)

17、 room for you.But I can recommend ou to the Orient Hotel where you may get a spare room. 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39Good afternoon, my room number is 321.Any mail for me? 下午好！我的房号是321。有我的信吗？ 40Yes.You have two letters and one telegram, also a meage was left y a lady before one hour. 有的。您有

18、两封信和一封电报，一小时前有一位小姐来电话留言给您。 41Ill mail a letter to U.S.A.by airmail. 我要寄一封航空信到美国。 42How much do I have to pay for you? 我要付多少钱？ 43A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan. 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 Words and Expreions heating fee 供暖费 exclude vt.把排除在外 rea

19、sonable a.价钱公道的，不贵的 fortnight n.十四日，两星期 procedure n.过程，步骤，程序 checkin procedure 住宿登记手续 registration n.登记，注册 deluxe suites 豪华套房 宾馆英语在接待处 (2) 44Yes, we do have a reservation for you. 对了，我们这儿是有您预订的房间。 45Would you please fill out this form while I prepare your key card for ou? 请您把这份表填好，我同时就给您开出入证，好吗？ 46W

20、hat should I fill in under ROOM NUMBER? “房间号码”这一栏我该怎么填呢？ 47Ill put in the room number for you later on. 过会儿我来给您填上房间号码。 48You forgot to put in the date of your departure. 您忘了填写离店日期了。 49And here is your key, Mr.Bradley.Your room number is 1420. 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 50It is on the 14th floor and

21、 the daily rate is $90. 房间在14层，每天的房费是90美元。 51Please make sure that you have it with you all the time. 请务必随时带着它。 52My busine negotiation has progreed much more slowly than I had expected. 我的业务谈判进行得比我原先预料的慢了许多。 53I wonder if it is poible for me to extend my stay at this hotel for two days. 我想知道是否可以让我在

22、这儿多呆两天。 54Ill take a look at the hotels booking situation. 我来查看一下本店房间的预订情况。 55Im glad that well be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。 56But Im afraid that it will be neceary for us to ask you to change rooms for the last two nights. 不过，恐怕最后两天我们得请您搬到别的房间去。 57We have already let your room to another gentleman. 我们已经把您住的房间租给了另外一位先生。 58Thats no problem at all. 没问题。 HR外宾接待常用语 接待外宾常用语 前台接待常用语句 外事接待礼仪常用语 接待外宾用语 HAM 常用语 简单常用语言 外事接待日常用语 接待外宾常用英语 日语 外宾接待用语小结 西安旅游外宾接待用语