高三写作专练-投诉信.ppt

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1、高三写作专题Aletterofcomplaint(Aletterofgratitude/apology.)ALetterofComplaint内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。语气投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案plaintn.Practice:Topi

2、cSentenceTranslation1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.3)我写信是告诉你们我不满意在你网站上购买的鞋子。IamwritingtoinformyouthatIamnotsatisfie

3、dwiththeshoesboughtonyourwebsite.Practice:PassageCompletion请根据括号给出的中文提示填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andImwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_(使我失望的是),thereweretoomanystudentsinaclass,inw

4、hichcasestudentswerenotabletopractisealot.Moreover,(2)_(课程内容简单,话题不够新颖)sothatstudentsinterestinEnglishcouldnotbearoused.(3)_(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat(4)_(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized

5、.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)_(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHuatomydisappointmentWorsestillthecoursewassimpleandthetopicswerenotfreshenoughstudentscouldbeprovidedwithmanychancestoenjoysocialpracticegivehalfofmymoneybackASample:产品投诉

6、Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yoursh

7、opassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.投诉信开头/结尾常用句式和套话1.投诉信开头常用句式和套话：I am writing to complain/make a complaint about/that.I am writing to express my dissatisfaction/disappointment about.I am most reluctant to co

8、mplain/I feel bad to trouble you,but I am afraid I have to make a complaint about.I wish to draw your attention to the problem/fault.that I bought.2.投诉信结尾常用句式和套话：I trust you will take my complains seriously and.I understand you will give immediate attention to this matter.I would like to have this m

9、atter settled by the end of.Frankly speaking,I am not prepared to put up with the situation any more.I must have you fully understand that without a satisfying solution,I will reserve my right to take legal action.I would appreciate it/be grateful if you could.ALetterofComplaintUsefulexpressionsImwr

10、itingtoexpressmydissatisfactionwith.Iamwritingtocomplainabout.Foronething.Foranother.Therefore,Iwishtoexchangeitforanother.orIdeclarearefund.UnlessIreceiveapositivereplywithinthenextthreeweeks,Iintendtotakefurtheraction.Ihavebeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtakinglega

11、lactionifIdontgetfullsatisfaction.Ihopeyoucanlookintothismatterandgivemeareplysoon.Iamlookingforwardtoapromptreplyfromyou.Iunderstandyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof.Iwillgreatlyappreciateitifyoucansettlethematterassoonaspossible.模版参考：投诉信模版参考：投诉信D

12、ear_,（Iam_（自我介绍）.）IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thereasonformydissatisfactionis_（总体介绍）.Inthefirstplace,_（抱怨的第一个方面）.Inaddition,_（抱怨的第二个方面）.Underthesecircumstances,Ifindit_（感觉）to_（抱怨的方面给你带来的后果）.Iappreciateitverymuchifyoucould_（提出建议和请求）,preferably_（进一步的要求）,andIwouldlike

13、tohavethismattersettledby_（设定解决事情最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.基础写作：投诉信假定你是李华，你新买的某外国品牌假定你是李华，你新买的某外国品牌iPhone5s出了故障，现在你写信到其公司反映问题。出了故障，现在你写信到其公司反映问题。写作内容：写作内容：1、购买日期：上个月、购买日期：上个月2、故障：一周前屏幕、故障：一周前屏幕(screen)坏了，看不见坏了，看不见显示内容显示内容3、已跟当地销售商家投诉，但其不能解决、已跟当地销售商家投诉，但其不能

14、解决4、要求：更换一台新的，如不行则要求退、要求：更换一台新的，如不行则要求退货，拿回货款货，拿回货款1、购买日期：上个月、购买日期：上个月IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕、故障：一周前屏幕(screen)坏了，看不见坏了，看不见显示内容显示内容Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟当地销售商家投诉，但其不能解决、已跟当地销售商家投诉，但其不能解决Ivecomplainedtothelocalsalesagencya

15、boutthecase,buttheycantsolveit.4、要求：更换一台新的，如不行则要求退、要求：更换一台新的，如不行则要求退货，拿回货款货，拿回货款Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutt

16、hecase,buttheycantsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.Itreallybroughtmepleasureatthebeginning.IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedto

17、thelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.Butunfortuna

18、telyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Iamlookingforwar

19、dtoyourreply.LiHuaAnUpgradedVersionDearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Ipurchasedaniphone5sproducedbyyourcompany,whichactuallybroughtmesomeenjoyment.ButUnfortunately,lastweeksomethingwentwrongwiththescreen,onwhichIcantseeanythingatallnow.Worsestill,for

20、thesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlytocomebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyouforassistance.Itsmyhopethatyouwouldchangeitforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHuaErrorsinyourcomposition(BasicWriting).Errorsinyou

21、rcomposition(Basicwriting).1.Thanks you for your attention.Thank you for your attention.Thanks for your attention.2.Its screen broke down a week before.Its screen broke down a week ago.3.I have complaint about this to the local store.I have complained about this to the local store.4.I have delivered

22、 my complain to the local saler.I have delivered my complaint to the local seller.5.I demand to change the broken iphone into a new one.I demand you change the broken iphone for a new one.投诉信-iphone5APossibleVersionDearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,I

23、boughtaniphone5thatyourcompanymadeanditbroughtmesomepleasure.Butlastweek,IfoundsomethingwrongwiththescreenandIcantseeanythingonit.Ihavecomplainedaboutthistotheshopwhichsoldmethisiphone5,buttheycouldntdoanythingaboutit.IhadnochoiceandIamaskingyouforhelp.Ihopeyoucangetmeanewoneorreturnmymoneytome.Iaml

24、ookingforwardtoyourearlyreply.LiHua投诉信-iphone5AUpgradedVersionDearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Ipurchasedaniphone5producedbyyourcompany,whichactuallybroughtmesomeenjoyment.Unfortunately,lastweek,somethingwrongwiththescreen,onwhichIcantseeanythingata

25、llnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlytocomebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyourcompanyforassistance.Itsmyhopethatyouwouldexchangeforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua巩固练习1：投诉信-网上购物假设你叫李华，

26、最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。【写作内容】请给网站写一封投诉信，包括以下内容：1.写信的目的；2.投诉内容；要求：重新邮寄或退款；要求：重新邮寄或退款；询问：若寄回，谁承担寄费？询问：若寄回，谁承担寄费？【写作要求】只能使用5个句子表达全部内容。（信的开头和结尾已给出，不计入句子总数。）DearSir,Thankyouforyourconsideration_Yourssincerely,LiHua申购情况申购情况实际情况实际情况颜色颜色黑色黑色白色白色码数码数98.5到货日期到货日期4月月10日日4月月20日日例题导写1.划分信息、统筹全文。可把五句话信息划分如下：

27、(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。2.突破难点、正确翻译。请翻译：1)在你的网站上在你的网站上:2)投诉投诉:3)从从购买购买:.4)一双九码的鞋子一双九码的鞋子:5)寄回寄回:6)为为付款付款:7)邮费邮费8)给某人退款给某人退款/某人获得退款某人获得退款9）(申购情况和实际情况的对比申购情况和实际情况的对比)我订购的是我订购的是,但我收到的是但我收到的是1)onyourwebsite2)complainabout.3)purchase/buysth.from.4)apairofsize-nineshoes,apairofshoesofsizenine5

28、)send/post.back6)payfor.7)postage8)givesb.arefund/getonesrefund9)WhatIorderedwas.butIreceived.OnepossibleversionDearsir,ImwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasa

29、ten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.巩固练习2：投诉信旅行团你参加了某旅行社组织安排的云南六天游。以下是

30、旅行社广告宣传与你参团后实际情况的对比：写作内容请给旅行社写一封投诉信,内容包括：1.写信的目的；2.行程安排、酒店住宿旅游广告宣传与实际情况的对比；3.要求退回30%团费,否则将采取进一步行动。广告宣传实际情况行程安排游览当地十处著名景点仅游览了八处景点,行程乏味酒店住宿入住五星级酒店,配套设施齐全配套设施陈旧,没有热水供应参考范文DearSir，Imwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisitten

31、famoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakefurtheractionifIdontgetfullsatisfaction.