质量管理第六版英文教辅 chapter 1.docx

《质量管理第六版英文教辅 chapter 1.docx》由会员分享，可在线阅读，更多相关《质量管理第六版英文教辅 chapter 1.docx（36页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、Managing Quality: Integrating the Supply Chain, 6e (Foster)Chapter 1 Differing Perspectives on Quality1) Which of the following is not one of Garvins eight quality dimensions?A) reliabilityB) performanceC) conformanceD) aestheticsE) efficiency Answer: E Diff: 2Learning Outcome: Discuss the total cos

2、t of quality and compare the common methods of managing qualityLO: 1.1: Recognize that different dimensions of quality exist.AACSB: Application of KnowledgeType: Concept2) Which of the following is not one of Parasuraman, Zeithamel, and Berrys dimensions of service quality?A) tangiblesB) service rel

3、iabilityC) contiguityD) responsivenessE) assurance Answer: C Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.1: Recognize that different dimensions of quality exist.AACSB: Application of KnowledgeType: Concept3) Why is service qualit

4、y more difficult to define than product quality?Answer: While services and production share many attributes, services have more diverse quality attributes than products. For example, a product like a personal computer is typically evaluated on its merits, and it makes little difference to the user w

5、hether the person that assembled the computer was in a bad mood. Service settings are more complex; thus quality is more difficult to define. A customer of a restaurant, for example, evaluates the quality of the restaurant not only on the merits of the food, but also on the demeanor of the employees

6、, the speed of the service, the location of the restaurant, the pleasantness of the surroundings, and so forth.Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.1: Recognize that different dimensions of quality exist.29) Experience wit

7、h cross-functional teams has been difficult for many firms due toA) poor communication skillsB) lack of quality trainingC) increasing redundancyD) differing corporate goalsE) increasing inflexibilityAnswer: ADiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of

8、 managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept30)include all of those activities involving interaction with suppliers.A) Inbound logisticsB) Core process activitiesC) Outbound logisticsD) Upstream activitiesE)

9、 Downstream activitiesAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept31) Which of the following is an upstrea

10、m activity in supply chain management?A) value stream mappingB) Six SigmaC) customer supportD) international sourcingE) shipping and logisticsAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different

11、 functional perspectives on quality.AACSB: Application of KnowledgeType: Concept32)include traditional process improvement as well as value stream mapping.A) Core process activitiesB) Upstream activitiesC) Inbound logisticsD) Downstream activitiesE) Outbound logisticsAnswer: ADiff: 3Learning Outcome

12、: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept33) Which of the following is a core process activity in supply chain management?A) shipping a

13、nd logisticsB) acceptance samplingC) value stream mappingD) supplier qualificationE) customer supportAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB

14、: Application of KnowledgeType: Concept34)involves analyzing processes from a systems perspective such that upstream and downstream effects of core process changes can be evaluated.A) Six SigmaB) Acceptance samplingC) Concurrent engineeringD) International sourcingE) Value stream mappingAnswer: EDif

15、f: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept35)include customer support and focusing on delivery reliability.A) Inboun

16、d logisticsB) Downstream activitiesC) Core process activitiesD) Upstream activitiesE) Outbound logisticsAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AA

17、CSB: Application of KnowledgeType: Concept36) Which of the following is a downstream activity in supply chain management?A) supplier qualificationB) supplier developmentC) acceptance samplingD) international sourcingE) customer supportAnswer: EDiff: 1Learning Outcome: Discuss the total cost of quali

18、ty and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept37) From an engineering perspective, engineers are primarily interested in.A) applying mathematical problem-solving skills and

19、models to the problems of business and industryB) taking a strategic management approach to solving problemsC) focusing on the perceived quality of products and servicesD) ordering new machinery and updating the current machinery to the latest technologyE) training the workforce to develop and utili

20、ze its full potential to meet the companys objectivesAnswer: ADiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept38) Two o

21、f the major emphases in engineering are the areas of.A) manufacturing excellence and long-term planningB) product design and process designC) employee empowerment and workforce trainingD) supplier development and consumer growthE) marketing and salesAnswer: BDiff: 2Learning Outcome: Discuss the tota

22、l cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept39) All the activities associated with developing a product from concept development to final design and impleme

23、ntation are known as.A) process design engineeringB) life testingC) simultaneous engineeringD) product design engineeringE) concurrent design engineeringAnswer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seve

24、n different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept40)engineering has resulted in the simultaneous performance of product and process design activities.A) StepwiseB) ProgressiveC) IncrementalD) ConcurrentE) DiscreteAnswer: DDiff: 2Learning Outcome: Discuss the

25、 total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept41) The facet of reliability engineering that determines whether a product will fail under controlled condi

26、tions during a specified life is referred to as.A) life testingB) reengineeringC) concurrent prototypingD) value stream mappingE) statistical process controlAnswer: ADiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the

27、seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept42) If a component has a relatively high probability for failure that will affect the overall function of a product, then is applied so that a backup system can take over for thefailed primary system.A)red

28、undancyB) life testingC) concurrent engineeringD) statistical process controlE) value stream mappingAnswer: ADiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB:

29、 Application of KnowledgeType: Application43) Statistical process control is associated with which of the following perspectives of quality? A) operationsB) marketingC) human resourcesD) engineeringE) strategic managementAnswer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare

30、 the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept44)is an engineering-related contribution to quality management that is concerned with monitoring process capability and process stability.A)

31、 ReengineeringB) Statistical process controlC) Redundancy testingD) Concurrent engineeringE) Life testingAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.A

32、ACSB: Application of KnowledgeType: Concept45) During statistical process control, if a process is it will consistently produceproducts that meet specification.A) redundantB) unstableC)capableD) stableE) concurrentAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the co

33、mmon methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept46) During statistical process control, if a process is it will only exhibit random orcommon cause variation instead of nonrandom special cause vari

34、ation.A) redundantB) unstableC)capableD) stableE) concurrentAnswer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept47

35、) The perspective on quality is technically oriented, focusing on statistics andtechnical specification that are needed to produce high-quality products.A) marketingB) operationsC) engineeringD) strategic managementE) financialAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and c

36、ompare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Application48) The operations management view of quality is rooted in the approach.A) strategic managementB) marketingC) financeD) engineering

37、E) human resourceAnswer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept49)was the first functional field of manageme

38、nt to adopt quality as its own.A) EngineeringB) MarketingC) Human resourcesD) FinanceE) OperationsAnswer: EDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: A

39、pplication of KnowledgeType: Concept50) The systems view is associated with which of the following perspectives of quality?A) operationsB) engineeringC) marketingD) strategic managementE) financialAnswer: ADiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of m

40、anaging qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept51)refers to the planning processes used by an organization to achieve a set of long-term goals.A) SPCB) Concurrent engineeringC) Product design engineeringD) Value

41、stream mappingE) StrategyAnswer: EDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept52) The ultimate goal of strategic qu

42、ality planning is to help an organization achieveA) maximum profitabilityB) sustainable competitive advantageC) an increase in market shareD) cost minimizationE) growth in revenuesAnswer: BDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO

43、: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Application53) The marketing function trend that concentrates on satisfying and delivering value to the customer is known as.A) common cause variationB) customer relationship managementC) c

44、ustomer-centric approachD) special cause variationE) change managementAnswer: BDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType:

45、 Concept54) The marketer focuses on the dimension of products and services.A) perceived qualityB) durabilityC) conformanceD) reliabilityE) performanceAnswer: ADiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven d

46、ifferent functional perspectives on quality.AACSB: Application of KnowledgeType: Concept55) The primary marketing tools for influencing customer perceptions of quality areA) features and aestheticsB) price and advertisingC) value and conformanceD) durability and reliabilityE) manufacturing integrity

47、 and serviceabilityAnswer: BDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 1.3: Communicate the seven different functional perspectives on quality.AACSB: Application of KnowledgeType: Concept56) The marketing system involves the interactions between.A) the producing organization, industry trade groups, and the final consumerB) the raw material supplier, the producing organization, and the intermediaryC) the produc