质量管理第六版英文教辅 chapter 3.docx

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1、Managing Quality: Integrating the Supply Chain, 6e (Foster)Chapter 3 Global Supply Chain Quality and International Quality Standards 1)allows foreign firms to sell in restricted markets while using the design of the original designer.A) ExportingB) FranchisingC) LicensingD) ImportingE) PartneringAns

2、wer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.1 Understand the importance of quality in global economics.AACSB: Application of KnowledgeType: Concept2) By changing their environment, firms locate themselves near to or far awa

3、y fromnatural resources.A) economicB) taskC) physicalD) globalE) socialAnswer: CDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.1 Understand the importance of quality in global economics.AACSB: Application of KnowledgeType: Concept3)

4、 The portion of a firms environment that has to do with the operating structure the firm encounters when globalizing is called the environment.A) globalB) physicalC) socialD) taskE) economicAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing

5、 qualityLO: 3.1 Understand the importance of quality in global economics.30) Customer focus and workforce focus are categories of the Deming Prize.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.3 Compare and contrast Am

6、erican, European, and Japanese approaches to quality management.AACSB: Application of KnowledgeType: Concept31) Leadership and strategy are categories of the European Quality Award.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quali

7、tyLO: 3.3 Compare and contrast American, European, and Japanese approaches to quality management.AACSB: Application of KnowledgeType: Concept32) The highest level of the European Quality Award is the award for the most accomplished applicant in a given year.Answer: TRUEDiff: 2Learning Outcome: Discu

8、ss the total cost of quality and compare the common methods of managing qualityLO: 3.3 Compare and contrast American, European, and Japanese approaches to quality management.AACSB: Application of KnowledgeType: Concept33) The European Quality Award focuses on those things that lead to customer servi

9、ce and improved products, whereas the Baldrige criterion focuses on employee satisfaction as an outcome of the quality system.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.3 Compare and contrast American, European, and

10、 Japanese approaches to quality management.AACSB: Application of KnowledgeType: Concept34) The model for the Baldrige consists of interrelated categories that compose theorganizational system for performance.A) fourB) fiveC) sixD) sevenE) eightAnswer: DDiff: 1Learning Outcome: Discuss the total cost

11、 of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept35) The basis of the Baldrige model is.A) operations managementB) information and analysisC) accounting and financeD) statistical process controlE) Six

12、 SigmaAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept36) Which of the following categories is not a criterion for the Malcolm Baldrige Award?A

13、) Internet competenciesB) operations focusC) strategic planningD) business resultsE) leadershipAnswer: ADiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept

14、37) Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement?A) workforce focusB) leadershipC) strategic planningD) operations focusE) business resultsAnswer:

15、 BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept38) Which of the following Baldrige criteria requires the applicant to outline what the firm is doing

16、to fulfill its responsibility as a corporate citizen?A) business resultsB) operations focusC) strategic planningD) leadershipE) customer focusAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award proce

17、ss.AACSB: Application of KnowledgeType: Concept39) Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features to the customer?A) operations focusB) business resultsC) customer focusD) leadershipE) strategic planningAnswer: CDiff: 2L

18、earning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept40) Which of the following Baldrige criteria involves developing an internal environment conducive to full parti

19、cipation and personal growth, including human resources development? A) workforce focusB) strategic planningC) measurement, analysis, and knowledge managementD) customer focusE) leadershipAnswer: ADiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing q

20、ualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept41) Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?A) wor

21、kforce focusB) strategic planningC) measurement, analysis, and knowledge managementD) business resultsE) operations focusAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application

22、 of KnowledgeType: Concept42) What is the first step for a firm applying for the Baldrige award?A) a review of financial statementsB) quality assessmentC) a site-visit by examinersD) eligibility determinationE) consensus reviewAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and c

23、ompare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept43) What is the main purpose of a Baldrige site visit?A) to introduce the selection committee to the top management team of the contending firmB) to formally congratula

24、te an award winnerC) to verify and clarify those portions of the Baldrige application having the greatest impact on the judges* scoresD) to discuss the outcome of the evaluation processE) to collect additional information on each of the seven evaluation criteriaAnswer: CDiff: 3Learning Outcome: Disc

25、uss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept44) What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?A) decline in the prestige a

26、ssociated with the awardB) high application feeC) difficulty associated with winning the awardD) lack of legitimacy of the award criteriaE) low focus on qualityAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Ba

27、ldrige award process.AACSB: Application of KnowledgeType: Concept45) In the approach, the scores required to win the state awards are lower than thosefor the national awards.A) multilevelB) Baldrige qualityC) Baldrige-liteD) full-BaldrigeE) consensusAnswer: DDiff: 2Learning Outcome: Discuss the tota

28、l cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept46) The approach uses the Baldrige criteria but with a simplified process orapplication.A) Baldrige qualityB) consensusC) full-BaldrigeD) Baldrig

29、e-liteE) multilevelAnswer: DDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept47) In the multilevel approach, the top level includes the approach.A) conse

30、nsusB) full-BaldrigeC) strategicD) Baldrige qualityE) Baldrige-liteAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept48) In the multilevel approa

31、ch, the second level includes the approach.A) consensusB) full-BaldrigeC) strategicD) Baldrige qualityE) Baldrige-liteAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of

32、 KnowledgeType: Concept49) Which of the following is a category of the Baldrige Award?A) policy developmentB) information analysisC) workforce focusD) partnerships and resourcesE) management systemAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of m

33、anaging qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept50) The Baldrige criteria are nonprescriptive and adaptable.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain t

34、he Baldrige award process.AACSB: Application of KnowledgeType: Concept51) The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityL

35、O: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept52) The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is the leadership category.Answer: TRUEDiff: 2Learning Outcome: Discuss the tota

36、l cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept53) Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources dev

37、elopment.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept54) The main purpose of a Baldrige site visit is to collect additional information

38、 on each of the seven evaluation criteria.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept55) The scoring summary in the feedback report is

39、 a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of K

40、nowledgeType: Concept56) The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.Answer: TRUEDiff: 1Learning Outcome: Discuss the total cost of quality and compare the

41、common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept57) In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.Answer: FALSEDiff: 2Learning Outcome: Discuss the tota

42、l cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept58) The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.Answer: TRUEDiff: 2Learning Outcome: Discu

43、ss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept59) Information analysis is a category of the Baldrige Award.Answe 亡 FALSEDiff: 2Learning Outcome: Discuss the total cost of quality a

44、nd compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB: Application of KnowledgeType: Concept60) Describe the key characteristics of the Malcolm Baldrige Award.Answer: The criteria focus on business results. Companies must show outstanding results in areas

45、such as financial performance, customer satisfaction, customer retention, product performance, service performance, productivity, supplier performance, and public citizenship. The Baldrige criteria are nonprescriptive and adaptable. Although the focus of the Baldrige is on results, the means for obt

46、aining these results are not prescribed. The criteria support company-wide alignment of goals and processes, and permit goal-based diagnosis.Diff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 3.4 Explain the Baldrige award process.AACSB:

47、Application of KnowledgeType: Concept61) Explain the seven interrelated categories of the Baldrige Award that compose the organizational system for performance.Answer: Category 1 provides the award criteria for leadership. This category is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, customer involvement, and a variety of other issues.Category 2 focuses on how the company establishes strategic directions and how it sets its tactical act