质量管理第六版英文教辅 chapter 7.docx

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1、Managing Quality: Integrating the Supply Chain, 6e (Foster)Chapter 7 Quality and Innovation in Product and Process Design1) What is the first step in the product development process?A) project customer needsB) generate product ideasC) process technology selectionD) manufacturing system designE) mark

2、eting plan designAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept2) During the stage of the project development process, extern

3、al and internal sourcesbrainstorm new concepts.A) product marketing and supply chain preparationB) technology development for process selectionC) customer future needs projectionD) product idea generationE) technology selection for product developmentAnswer: DDiff: 2Learning Outcome: Discuss the tot

4、al cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept3) Which of the following is an internal source for product ideas?A) managementB) industry expertsC) competitorsD) inventorsE) c

5、ustomersAnswer: ADiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept29) Marketing-generated ideas tend to be groundbreaking, risky, and tec

6、hnologically innovative as compared to R&D-generated ideas.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept30) R&D-generate

7、d ideas tend to be more incremental, or built upon existing designs, and are better aligned with customer needs than marketing-generated ideas.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms

8、 use to design products.AACSB: Application of KnowledgeType: Concept31) Technology development for process selection involves identifying key quality characteristics and potential for variability with each of the different materials.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of qua

9、lity and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept32) Manufacturing system design is the selection of the process technologies that will result in a low-cost, high-quality product.Answer: TRUE

10、Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept33) Geometric modeling is used to develop a hand-drawn mathematical description of a par

11、t.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Concept34) Examining a design to see if different components in a product occupy t

12、he same space is called interference checking.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Concept35) Automated drafting results i

13、n the creation of a final drawing of the designed product and its components.Answer: TRUEDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Concept3

14、6) The multilevel prototyping component of the CAD system allows for the cataloging and standardization of parts and components for complex products.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes

15、 firms use to design products.AACSB: Information TechnologyType: Concept37) Computer-aided inspection is performed by infrared and noncontact sensors.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes

16、 firms use to design products.AACSB: Information TechnologyType: Application38) Reengineering refers to the performance of all the design process steps simultaneously.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Dis

17、cuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept39) Concurrent engineering leads to increased interaction with the customer.Answer: TRUEDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Dis

18、cuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept40) As product life cycles become longer, product variety and change become much more important to a successful competitor.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare t

19、he common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept41) Variety refers to the differences in products that are produced and marketed by a single firm at any given time.Answer: TRUEDiff: 1Learning Outcome: Discuss

20、 the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept42) Change is the magnitude of the differences in a product when measured at two different times.Answer: TRUEDiff: 1Lear

21、ning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept43) Complementary products are new products using different technologies that can coexist in a fami

22、ly of products.Answer: FALSEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept44) Design for manufacture means to design products so that

23、they arc cost-cffcctivc and simple to build.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept45) The over-the-wall syndrome r

24、efers to design difficulties and increased design cycle times due to organizational problems.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of Knowl

25、edgeType: Concept46) The over-the-wall syndrome is demonstrated by looking at the design process sequentially. Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Ap

26、plication of KnowledgeType: Concept47) Design for manufacture methods are designed to radically increase cycle times. Answer: FALSEDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.A

27、ACSB: Application of KnowledgeType: Concept48) Enterprise resource planning systems are used to integrate financial, planning, and control systems into a single architecture.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7

28、.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Concept49) State the nine phases of a product development process.Answer: The design process includes nine phases that are interrelated: Product idea generation Customer future needs projection Technology select

29、ion for product development Technology development for process selection Final product definition Product marketing and supply chain preparation Product design and evaluation Manufacturing system design Product manufacture, delivery, and useDiff: 2Learning Outcome: Discuss the total cost of quality

30、and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept50) What are multiuser CAD systems?Answer: An important advance in CAD systems has been the advent of multiuser CAD systems. Using a common databas

31、e in a network, multiple designers in locations worldwide can work on a design simultaneously around the clock. Consider a multinational corporation developing a new product. When the U.S. designers sleep, Asian and European designers work. When the U.S. designers return to work, they can see the pr

32、ogress that has been made overnight. Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Concept51) Explain the use of CAD systems in geometric desig

33、n and engineering analysis.Answer: CAD systems are used in geometric design and engineering analysis.Geometric modeling is used to develop a computer-compatible mathematical description of a part. The image developed is typically a wire-frame drawing of a component. This pari may appear in two dimen

34、sions, as a two-dimensional drawing of a three-dimensional object, or in full three-dimensional view with complex geometry.Engineering analysis may involve many different engineering tests such as heat-transfer calculations, stress calculations, or differential equations to determine the dynamic beh

35、avior of the system being designed. Analysis-of-mass-properties features in CAD systems automatically identify properties of a designed object such as weight, area, volume, center of gravity, and moment of inertia. CAD systems allow for the automatic calculation of these properties.Diff: 2Learning O

36、utcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType: Application52) Define interference checking with an example.Answer: Examining a design to see if different compone

37、nts in a product occupy the same space is called interference checking. Interference checking is of major importance in design of airplanes. Hundreds of pipes and thousands of wires occupy the walls of the aircraft. Interference checking in design review ensures that designs are feasible. This is es

38、pecially important for airplane makers because so many engineers are participating in the design.Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Information TechnologyType:

39、Application53) What is the group technology component of a CAD system?Answer: An important component of a CAD system is the group technology component that allows for the cataloging and standardization of parts and components for complex products. Standard parts can result in fewer suppliers, simple

40、r inventory, and less variability in processes. Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept54) Explain concurrent engineering and s

41、tate its benefits.Answer: If the design process steps are performed sequentially, the design process will be very time-consuming. Therefore, the steps arc performed simultaneously as often as possible. This approach is called concurrent engineering and has been very helpful in speeding up the design

42、 life cycle.The benefits of concurrent engineering primarily include communication among group members and speed. By working on products and processes simultaneously, the group makes fewer mistakes, and the time to get the concept to market is reduced drastically. The team concept joins people from

43、various disciplines, which enhance communication and the cross-fertilization of ideas.Another benefit of concurrent engineering is increased interaction with the customer. Often customers are included in concurrent engineering teams to give immediate feedback on product designs.Diff: 2Learning Outco

44、me: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Application55) State the importance of complementary products.Answer: Complementary products are new products using

45、similar technologies that can coexist in a family of products.Complementary products are needed for two reasons. First, product obsolescence requires that products be updated. Second, some products have seasonal demand necessitating counterseasonal products.Diff: 2Learning Outcome: Discuss the total

46、 cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept56) State any three considerations in a design.Answer: There are many things to consider when designing products. One of the bigge

47、st considerations is design for manufacture (DFM). Design for manufacture means to design products so that they are cost-effective and simple to build.Another aspect is designing for reliability. It makes little sense to design a product that is capable and stable but not reliable.Product designs mu

48、st be simple. Designing for simplicity means standardizing parts, modularizing, and using as few parts as possible in a design.Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 7.1 Discuss the processes firms use to design products.AACSB: Application of KnowledgeType: Concept57) Explain the over-the-wall syndrome.Answer: In the ol