饭店前厅管理 ch15.docx

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1、Quiz Questions - Chapter 151. Executive housekeepers have become members of the executive teams in hotels.a. Trueb. False2. Which of the following concepts are included in determining the number of rooms a room attendant can clean during a day?a. design of the roomb. room furnishingsc. number of peo

2、ple occupying the roomd. training provided for employeese. all of the above3. Zero Defects Program of self-inspection of guest rooms should include which of the following for room attendants?a. instructions on how to clean a roomb. instructions on how to repair a broken television setc. incentivesd.

3、 instructions on how to repair major appliances4. The housekeepers report verifies the number of rooms sold on a particular night as well as rooms vacant and rooms out of order.a. Trueb. False5. A par of two“ sheets indicates which of the following?a. one set of sheets on the bed and one set of shee

4、ts in the washb. one set of sheets on the bed and one set of sheets on the shelfc. one set of sheets in the wash and one set of sheets on the shelfd. none of the above6. Deep cleaning is a term that indicates a thorough cleaning of expensive rugs only.a. Trueb. False7. Some of the advantages of in-h

5、ouse launder is greater control of where and when the inventory will be laundered, stored and ready for use.a. Trueb. False8. The goal of the Occupational Safety and Health Administration is to send every worker home whole and healthy every day.a. Trueb. False9. Material Safety Data Sheets only list

6、 chemical contents, not relative hazards to the users.a. Trueb. False10. Going Green is a term that incorporates which of the following concepts?a. saving money in laundry cleaning productsb. saving money in energy to operate washers and dryersc. saving labor to launder bedding and towels and labord

7、. conserving natural resources of water and energye. all of the above11. This professional association offers Certified Executive Housekeeper certification.a. American Hotel & Lodging Associationb. American Executive Housekeepers Associationc. International Housekeepers Associationd. International E

8、xecutive Housekeepers Association12. A typical responsibility of a chief engineer would be which of the following?a. managing electriciansb. developing preventative maintenance and energy saving plansc. providing overall knowledge of building structure equipment, and environment controld. all of the

9、 abovee. none of the above13. The first major hotel company in the U.S. with a LEED certified was which of the following?a. The Inn and Conference Center by Marriott at the University of Maryland in College Parkb. Tacoma Hilton, Tacoma, Kansasc. Greater Sheraton, NY, NYd. Ritz Carlton, Hawaii14. The

10、 acronym LEED indicates an internationally recognized green building certification system.a. Trueb. False15. LEED applies to commercial buildings only.a. Trueb. False16. LEED uses a rating scale based upon which factors?a. water efficiencyb. energy & atmospherec. both A & Bd. materials & resources e. all of the aboveAnswers to Exam Questions - Chapter 151. A2. E3. C4. A5. A6. B7. A9. B10. E11. D12. D13. A14. A15. B16. E8. A