办公室英语-接电话&打电话.ppt

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1、办 公 室 英 语 接 电 话1.接电话必备第一句：自报家门经典表达：Hello,ABC Company.This is XXX.How may I help you?您好，ABC公司，我是XXX。有什么可以帮您吗？举一反三：Good morning.ABC Company.This is XXX speaking.May I help you?Thank you for calling.Youve reached ABC Company.This is XXX.2.接电话必备第二句：Ta不在，请稍等片刻经典表达：XXX is not available at the moment.Could

2、 you hold for a few minutes please?XXX现在无法接听您的电话，您能稍等片刻吗？举一反三：XXX is with a client now.Would you mind holding for a moment?XXX is currently unavailable.Can you please hold for a moment?3.接电话必备第三句：我为您转接经典表达：Ill transfer your call to XXX.我将为您转接到XXX。举一反三：Ill transfer you over to XXXs line.Ill put you t

3、hrough.Ill put XXX on the phone.Ill get XXX for you.4.接电话必备第四句：稍后再打给您经典表达：Would you leave your name and number and I can call you back?您能留下您的姓名和电话吗？我稍后再打给您？举一反三：Do you have a number I can reach you back at?Ill be glad to return your call if you will leave your name and number.5.接电话必备第五句：您需要留个口信吗？经典表

4、达：May I take a message for you?我能为您留个口信吗？举一反三：Can you leave a message?Would you like to leave a message?Can I transfer you to XXXs voice mail?6.接电话必备第六句：您能再重复一遍吗？经典表达：Would you repeat that please?请您再重复一次好吗？举一反三：I beg your pardon?Would you say it once more please?Could you repeat what you just said?7

5、.接电话必备第七句：感谢致电，结束通话经典表达：Youve really helped me a lot.你真是帮了我大忙。举一反三：Thank you for your help.Thats very kind of you.Thank you so much.Many thanks.办 公 室 英 语 打 电 话1.打电话必备第一句：自我介绍经典表达：Hello,this is XXX from human resource.May I speak to XXX?你好，我是人力资源部的XXX。请问XXX在吗？举一反三：Good morning.This is XXX with ABC Co

6、mpany/Department,calling from Beijing/Shanghai.Can I speak to XXX?Hello.Its XXX from ABC Company.Is XXX here?2.打电话必备第二句：说明来电原因经典表达：Im calling in regards to the order XXX made 3 days ago.我打电话来是为了问一下关于XXX三天前下的订单的情况。举一反三：Im calling to the annual report.Im calling about the contract.3.打电话必备第三句：Ta什么时候回来？

7、经典表达：When can I expect him back?他大概什么时候会回来？举一反三：When will he be back?When would be a good time to reach him?When will she be available to take my call?4.打电话必备第四句：我能留个口信吗？经典表达：May I leave a message for him?我能给他留个口信吗？举一反三：Could you please connect me to his voice mail?I think Ill leave a message.5.打电话必

8、备第五句：请Ta给我回电好吗？经典表达：Please tell him/her that XXX called and have him/her return my call.请告诉他/她XXX打过电话，让他/她给我回电。举一反三：Please let XXX know I called and have him/her call me back ASAP.Could you tell XXX to ring me back?6.打电话必备第六句：我再打过来吧。经典表达：Ill call again later.我再打过来吧。举一反三：Ill ring back later.Thank you！