希尔顿酒店.ppt

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1、希尔顿酒店集团Hilton hotel corporationthe luxury of being yourself做高贵的你2021/9/211组员及分工情况：Part 1:酒店的基本介绍 李平part 2:酒店商标及理念 严惠part 3:酒店发展历史 张绍琪part 4:酒店创始人 严雪part 5:酒店业务范围 林紫薇part 6:酒店规模 邝小琦part 7:酒店收费及娱乐设施 王宏宇2021/9/212The Introduce of Hilton Hotel2021/9/213v希尔顿酒店集团公司创建于1919年，（Hilton Hotels Corporation）是总部设于

2、英国的希尔顿集团公司旗下分支，拥有除北美洲外全球范围内希尔顿商标使用权，管理405家酒店，包括263家希尔顿酒店、142家斯堪的克酒店，在全球的78个国家拥有超过7万名雇员，有10多个不同层次的酒店品牌。2021/9/214The brand and ideas of Hilton hotel2021/9/215位于巴黎市中心的希尔顿凯旋门酒店2021/9/2162021/9/217根据2005年7月美国HOTELS杂志公布2004年的统计，希尔顿集团（英国）2004年有酒店403座，房间102636间，列第11位；2003年列10位，酒店392座，房间98689间。2021/9/218希尔顿

3、国际大酒店拥有着诸多荣誉，是国际酒店行业中的佼佼者。它的成功得益于酒店本身优良的经营理念。而希尔顿饭店创始人唐纳希尔顿就是灌输这些理念的主导人，他所提出的理念和信条至今仍被希尔顿酒店集团奉为经营上的“圣旨”。2021/9/219The manage slogan of Hilton hotel vHave you smiled at guests today?“你今天对客人微笑了没有你今天对客人微笑了没有”vThe luxury of being yourself “做高贵的你做高贵的你”vMinimum charge for maximum servicev“花最少的钱，享受最多的服务花最少

4、的钱，享受最多的服务”vDiligent,Confident,Smile v“勤奋，自信和微笑勤奋，自信和微笑”2021/9/2110The history of Hilton hotel 2021/9/2111vIn 1907,while US has the economical greatly panic that year Christmas day,a name was called Conrad Hilton,the age is 20 year-old child piles up with the grocery in the American New Mexico state

5、 saint Antonio town in the sun-dried brick room to set up the family type hotel to deal with the livelihood and to celebrate own birthday,he also said to the mother:“I must gather capital 1,000,000 US dollars,covers one the new hotel which names by me.”Points at in the newspaper a big pile of geogra

6、phic name to say that,“I must all build up the hotel in these places,a year opens one.”v.Hilton hotel history2021/9/2112vIn 1928,also was the Christmas day,the time 21 years,Conrad-the Hilton 41st birthday this day,all these dreams all 11 has realized,and the speed surpassed greatly anticipated.In D

7、allas Arab League billing,Waco,Maring,Pullein Uygur,the saint Anji Nokh Lubbock all one after another built up especially has named the hotel-Hilton hotel by his name.2021/9/2113vIn 1949,the Hilton multinational corporation analyzed from the Hilton hotel company,became an independent subsidiary comp

8、any.vIn 1964,the Hilton multinational corporation went on the market in New York.vIn 1967 and in 1987 20 years,Hilton international three times is purchased,finally group buys by the predecessor(for)Ladbroke Ladbrok groups Hilton.vIn 1988,entered the Chinese market.2021/9/2114vIn 2004,Hilton open le

9、isure before the wind,Hilton rest between innovation.The new rooms to create a unique environment,in which customers can restore physical and mental,adjustable light lighting or light or dark,the air smelling of fresh fruit flavor and fragrance,help customers to relax and rest.Now,even the hotel sta

10、ff has been greatly relaxed clothing requirements,staff can even wear their own clothes for the guests.2021/9/2115vOn March 23,2005,Hilton international hotel group,according to its top end,only 17 of super luxury hotel brand worldwide CONRAD(CONRAD)will enter the mainland market,the first hotel is

11、expected to be settled in Shanghai xintiandi area,CONRAD Hilton will enter the Shanghai hotel brand is to have the stage theater entertainment functions.2021/9/2116The originator of Hilton hotel2021/9/2117(Konrad N.H ilton,1887-1979):the king of the hotel,the hotel magnate,the founder of the Hilton

12、Hotel group.2021/9/2118The U.S.hotel industry giant,said the hotel emperors.Born in 1887 in the United States,new Mexico,had control of the U.S.economy one of ten big chaebol.During the first world war had served in military service,and was sent to the European battlefield,the army after the war,aft

13、er the business hotel industry.Hilton business hotels motto is:you have smiled at the guests today?This is his the core content of the book at home.The Hilton Hotel empire has extended into the world,development for billions of dollars in assets.2021/9/2119Founded in 1919,the Hilton Hotel in less th

14、an 90 years,from a restaurant is expanded to more than 100,in major cities all over the world on five continents,became one of the worlds biggest hotel.For more than 80 years,the Hilton Hotel business is so good,wealth growth so fast,what is the secret of his success?2021/9/2120key success factors:1

15、.Find their own unique talents;2,ambitious,dare to think,dare to do,dare to hope.3,enrichment;4,for life is full of passion;5,dont let what you have possession of you;6,in trouble dont worry;7,take on yourself to the world of all obligations;8,dont indulge in the past;9,respect others,also do not de

16、spise to anybody;10,uninterrupted pray with confidence.2021/9/2121The range of service2021/9/2122Hilton Hotels Corporation is recognized around the world as a preeminent lodging hospitality company,offering guests and customers the finest accommodations,services,amenities,and value for business or l

17、eisure.The Hilton brand has,for more than 80 years,been synonymous with excellence in the hospitality industry.2021/9/2123Through ownership of some of the most recognized hotels in the world and a newly enhanced brand portfolio,Hilton is now able to offer guests the widest possible variety of hotel

18、experiences.Facilities include four-star city center hotels,convention properties,all-suite hotels,extended stay motels,mid-priced focused/service oriented hotels,destination resorts,vacation ownership,airport hotels,and conference centers.2021/9/21242021/9/2125Hilton said:Hostel is a service and ho

19、spitality industries,in order to meet customer requirements,in addition to the Hilton empire everywhere is full of smiles,but in the organizational structure,the Hilton tried to create a complete system as much as possible,to become an integrated service agencies.Therefore,in addition to providing a

20、 sound Hilton Hotel accommodation,it also has a coffee shop,meeting rooms,swimming pool,shopping centers,banks,post offices,florists,clothing stores,airline agencies,travel agencies,taxi stations,etc.a complete set of services and facilities.Rooms are divided into single rooms,double rooms,suites an

21、d summit-level officials for the countrys luxury suites.There is also fine dining restaurant and a convenient fast-food restaurant.All rooms have air-conditioning equipment.Interior equipment,such as a bar,telephone,color TV,radios,refrigerators,everything,so that the Hilton Hotel Lodging travelers

22、really have a home away from home feeling.2021/9/21262021/9/21272021/9/2128The scale of Hilton hotel2021/9/2129Hilton hotel international corporation manage 405 branch hotels,Including 263 Hilton Hotels,142 home Scandic Hotels,with more than 70000 employees in 78 countries around the world,there are

23、 more than 10 different levels of the hotel brand.2021/9/2130希尔顿全球在全世界希尔顿全球在全世界90个国家和地区运营酒个国家和地区运营酒店，业务范围遍及店，业务范围遍及6大洲。大洲。pHilton worldwide in 90 countries and regions around the world hotel operation,scope of business throughout 6 continents.2021/9/2131目前，集团旗下超过目前，集团旗下超过60%60%的筹备中的酒店项目都位于美国之外，的筹备中的

24、酒店项目都位于美国之外，希尔顿全球的酒店项目筹建规模在欧洲、中东和非洲地区居于希尔顿全球的酒店项目筹建规模在欧洲、中东和非洲地区居于首位，在美洲和亚太地区位列第二。首位，在美洲和亚太地区位列第二。At present,more than 60%of the preparatory group under the hotel project are located outside the United States,Hilton global hotel project planning scale ranks first in Europe,the Middle East and Africa

25、,in the Americas and ranked second in Asia Pacific region.2021/9/2132At present,more than 60%of the preparatory group under the hotel project are located outside the United States,Hilton global hotel project planning scale ranks first in Europe,the Middle East and Africa,in the Americas and ranked s

26、econd in Asia Pacific region.目前，集团旗下超过目前，集团旗下超过60%的筹备中的酒店项的筹备中的酒店项目都位于美国之外，希尔顿全球的酒店项目目都位于美国之外，希尔顿全球的酒店项目筹建规模在欧洲、中东和非洲地区居于首位，筹建规模在欧洲、中东和非洲地区居于首位，在美洲和亚太地区位列第二。在美洲和亚太地区位列第二。2021/9/2133另外，希尔顿全球旗下在建酒店房间的数量超过另外，希尔顿全球旗下在建酒店房间的数量超过93,00093,000间，其中有近间，其中有近80%80%位于美国之外，在建酒店房位于美国之外，在建酒店房间数量在全球酒店行业中居于首位间数量在全球酒店

27、行业中居于首位In addition,the number of global Hiltons hotel room in the building more than 93000,of which nearly 80%in the United States,built in the number of hotel rooms in the first place in the The Globe Hotel industry2021/9/213419881988年，进入中国市场，目前希尔顿在中国年，进入中国市场，目前希尔顿在中国5 5家已经家已经开业的酒店分布在上海、北京、合肥、重庆、三亚

28、开业的酒店分布在上海、北京、合肥、重庆、三亚等地，共有等地，共有25142514间客房。间客房。In 1988,Hilton enter to China,Hilton currently in China 5 already practice hotel located in Shanghai,Beijing,Hefei,Chongqing,Sanya and other places,a total of 2514 rooms.2021/9/2135Hilton store in Beijing2021/9/2136Charge standard and entertainment2021/9/2137Charge standard2021/9/21382021/9/21392021/9/21402021/9/2141Restaurant2021/9/21422021/9/2143