business etiquette.ppt

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1、QUIZ:What is Your BEQ?(Business Etiquette Quotient)n n Think business etiquette has gone the way of the manual typewriter?Think again!In todays highly competitive business world,practicing good etiquette and courtesy make more sense than ever.Appropriate behavior in business settings is a sure way t

2、o make a favorable impression for your organization,build strong professional relationships and get ahead in your career.Instructions:This fun,FREE and easy quiz can be completed in less than five minutes,and it can give you immediate insight into your career.Evaluate your BEQ(Business Etiquette Quo

3、tient)with the following quiz:.1.While networking at a reception,you see someone who looks vaguely familiar.You should n nA.Ignore her in case shes someone you should remember.n nB.Pretend to know her,hoping shell give you clues to her identity.n nC.Ask if she remembers you.n nD.Introduce yourself.2

4、.A colleague has introduced you to Mr.Brown.His name tag reads John Brown.How do you address him?n nA.Mr.Brownn nB.Johnn nC.Avoid addressing him by name.3.How do you greet a visitor who has just entered your office?n nA.Call out a casual greeting and finish your present task.n nB.Lean across the des

5、k and shake hands.n nC.Stand to greet him and indicate a chair.n nD.Let him choose a seat for himself.4.At a company party,the CEO and his wife come to your table.Youve met them both before.Both are considerably older than you are.What is the proper way to greet them?n nA.Greet the wife first,then t

6、he CEO,shaking hands with both.n nB.Greet the CEO first,then the wife,shaking hands with both.n nC.Greet the wife first,but do not offer to shake hands unless she initiates it.n nD.Greet the CEO first,greet the wife second,no need to shake hands.5.5.Youre collecting some files from an associates off

7、ice Youre collecting some files from an associates office when her telephone rings.Thinking she may be calling when her telephone rings.Thinking she may be calling you with instructions,you answer.Instead,its a client.you with instructions,you answer.Instead,its a client.You should You should n nA.S

8、ay Jackie is out right now and to call back later.A.Say Jackie is out right now and to call back later.n nB.Say he has reached Jackies office,give your name B.Say he has reached Jackies office,give your name and the option of leaving a message or calling again and the option of leaving a message or

9、calling again later.later.n nC.Say Jackie is recovering from surgery and wont be C.Say Jackie is recovering from surgery and wont be able to deal with the problem for at least another week.able to deal with the problem for at least another week.n nD.Take care of his problem without letting him know

10、D.Take care of his problem without letting him know youre not Jackie.youre not Jackie.6.The cell phone in your briefcase rings in the middle of a training seminar.What do you do?n nA.Glare pointedly at the person sitting next to you until the ringing stops.n nB.Run outside as quickly as you can to c

11、atch the caller before they hang up.n nC.Switch off the phone and apologize quietly to those around you,and to the speaker during break.n nD.Answer the call in a low voice to cause the least possible disturbance.7.A business associate asks you to dinner at his or her home.You should n nA.Take a smal

12、l gift.n nB.Take nothing,because a business-related dinner does not require a gift.n nC.Take an expensive gift to make a good impression.n nD.Bring a dish instead of bringing a gift.8.8.You have received an invitation to a business reception You have received an invitation to a business reception wi

13、th an important client marked RSVP.You are with an important client marked RSVP.You are tentatively scheduled to leave on a business trip that day.tentatively scheduled to leave on a business trip that day.You should You should n nA.Ignore the RSVP because you probably cant attend.A.Ignore the RSVP

14、because you probably cant attend.n nB.Call immediately and explain the problem,asking if B.Call immediately and explain the problem,asking if you can RSVP later when your schedule is firm.you can RSVP later when your schedule is firm.n nC.RSVP so youll have it covered,then dont go if your C.RSVP so

15、youll have it covered,then dont go if your trip comes through.trip comes through.n nD.RSVP,then call to cancel at the last minute if your D.RSVP,then call to cancel at the last minute if your trip comes through.trip comes through.9.You have invited a group of associates to lunch.Who should lead the

16、group to the table?n nA.The women in the group go first.n nB.The highest ranking person goes first.n nC.The women in the group go first,in order of seniority.n nD.You go first because you are the host.10.You are standing with a group of professionals all known to you,but not to each other.You have d

17、rawn a blank记不起记不起 on a persons last name.What do you do?n nA.Ask them to remind you of their name so that you can make introductions.n nB.Hope that theyll introduce themselves if you say nothing.n nC.Pretend you think they all know each other.n nD.Introduce them by first names only.11.You are at a

18、business dinner with upper managers and clients.You are served first.What do you do?n nA.Begin eating.n nB.Wait until everyone is served to begin eating.n nC.Wait until the women at the table are served,then begin eating.n nD.Begin eating only if others at the table give you permission to go ahead.1

19、2.What do you do with butter from the butter dish?n nA.Set the dish beside your plate,take a pat of butter and butter your bread or roll.n nB.Put a pat of butter on the side of your bread plate,pass the dish on,then butter your bread.n nC.Put a pat of butter on the side of your bread plate,then brea

20、k off a bit of bread as needed and butter only that small piece.n nD.Buttering bread is unsophisticated.Skip the butter.13.At a business luncheon with a client,you knock over your beverage on the table.What should you do?n nA.Jump up immediately to find the waiter to clean up the messn nB.Blot up th

21、e spill with your napkin and other peoples napkins if they offer themn nC.Dont make a fuss.Cover the spill discreetly with your napkin and call the server over when you next see him or her.n nD.Apologize profusely and do whatever you can to clean up the mess yourself14.Which is an appropriate holida

22、y gift for Mark to give to his biggest client?n nA.A$100 gift voucher to an exclusive mens or womens accessories storen nB.A$100 gift voucher for the company productn nC.A gold watch with the company logo engraved on itn nD.A gift basket of expensive liquor15.Which is an appropriate holiday gift for

23、 Traci to give her new boss?n nA.A good quality penn nB.A subscription to a magazine she knows he or she enjoys readingn nC.An expensive bottle of liquorn nD.A funny poster,framed for his or her officePrivacy as bordern nThere are quite a few question that are supposed never There are quite a few qu

24、estion that are supposed never to be asked about.It is impolite or rude even to to be asked about.It is impolite or rude even to mention them in a conversation.These topics include mention them in a conversation.These topics include ones ones age,income,marriage,religious belief and political age,in

25、come,marriage,religious belief and political beliefbelief as well as any other fields of privacy.as well as any other fields of privacy.n nIn order to understand the American or Western idea In order to understand the American or Western idea of personal concept of privacy,one may think of of person

26、al concept of privacy,one may think of“territory”.As well known,a nation has borders or“territory”.As well known,a nation has borders or boundaries with other countries and everything within boundaries with other countries and everything within the border belongs to the nation alone and no one else.

27、the border belongs to the nation alone and no one else.n nOnes home-ones castleIs one able to enter another country without a passport-a permit from the other?Absolutely not.It is the same for ones home.If one enters someone elses home without asking for permission,he is likely to be charged with tr

28、espassing or even burglary.Inside the house everything is within the territory of the owner,no one else.A bedroom is his or her castle.No one may visit without permission.n nInside the room-confidentialNo one has the right to open the closet,desk or drawer in the room-these are something secret in t

29、he host or hostesss castle.On top of the desk there may be letters,business papers or exercise books,these too are within the owners territory.Never touch them or read them!Similarly never read over ones shoulder when he or she is reading something!You dont want to behve like a spy,do you?Anything o

30、ne is reading is his or her private property.Dont invade it!n nIncome-a top secret In the United States,ones income is the top secret.Never even try to ask any questions about it!In the same way,it is impolite to inquire about ones property or the cost of some articles.You may say how cool something

31、 is,but never about the price.n nAge-taboo for everyoneAge is considered a taboo,especially for the ladies.They hate any topics about age,simply because they hate to get old,because they want to saty young forever!They are very sensitive to questions like:“when were you born?”or“do you have artifici

32、al teeth?”Never make any comment like“you have grey hair”,otherwise the males and females alike will beat you black and blue.n nReligion-sensitiveReligion is what one believe in personally.It is totally a personal matter.Never ask.“why do you worship Christian?”it is none of your business.Everyone h

33、as the freedom in belief.n n politics-big mens affairsPolitics is a sensitive topics too.It is completely of personal opinion.there is no argument about taste,anyway.besides,such questions as“do you believe Israel will accept the conditions for peace talk?”should be on the agenda of those“big men”,not for“nobody”like you and me.