新视野商务英语视听说（上）教案.docx

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1、新视野商务英语视听说（上）授课教师:李殿文Unit 1 Job interviewTeaching objectiveAfter completing this lesson, students should know how to deal with an interview, including- how to prepare for an interview- the interview procedure- how to answer questions about personal details,education and work experiencehow to deal wi

2、th inappropriate questions by the interviewer.Business profileGeneral conduct during an interviewOpening :establishing a friendly atmosphereIntroduce yourselfTalk about weather, traffic ,etc.Talk about yourself as a personDuring :exchanging informationGeneral questionsBe prepared to talk aboutYour p

3、ersonal detailsYour educationYour work experiencePosition related questionsYou will be able to discussReasons for leaving last jobDetails of the job and the companyQualifications and skills make you fit for the requirements of the jobShort-term goals and long term goalsClosing : leaving a lasting im

4、pressionAsk 1 or 2 questions based on your pre-interview researchArrange a call back to get the resultThank the interviewerSay you enjoyed the interviewTypes of job interviewTelephone screening interviewIn-person screening interviewSelection interviewWork sample interviewPeer group interviewGroup in

5、terviewLuncheon interviewStress interviewVideoconference interviewTeaching planPart 1 warm-upOrganizational structure of the companyName of the interviewerDivision/departments that interest youProducts/servicesTraining programsSize of the company-number of employees and turnoverHow long they have be

6、en in businessTypes of clientsGrowth in the past and future potentialJob description and job titleAppearanceDress conservatively: smart, clean and formalDo have clean, neatly styled hairDo have clean hands and trimmed nailsDo carry a portfolio or briefcase with extra copies of your resumeDo bring a

7、clean notepad and pen that worksDo wear shoes you can walk easily inDont wear torn, soiled, wrinkled clothingDont dress casuallyAppearanceDont wear a lot of jewelry (men should avoid earrings)Dont wear a lot of cologne or perfumeDont wear sports shoesDont eat spicy, offensive smelling foods before t

8、he interviewDont wear sexy clothingDont wear cutesy ties (flashing Mickey mouse)Dont chew gum or smokeDont wear a mini-skirtDont wear heavy make-upPart 2 Listening practiceTask I and task 2Listen finish - readPart 3 language focus AOpeningDuringPersonal questionsEducationWork experienceFollowing-up

9、practiceListen and readPart 4 Video 1 Watch -finish -role playPart 5 language focus BPosition related questionsQualifications and skillsJob fitClosingFollowing-up practicePart 6 Video 2 watch and fillhomeworkDialogue :interviewpg. 12 MP3Unit 2 jobs and responsibilitiesTeaching objectivesAfter comple

10、ting this lesson, students should be able todescribe jobs and responsibilities-describe their position and responsibilities in a company一 describe a companys organization一 express likes and dislikes about jobsBusiness profileWant to know about jobs and responsibilities in a company?DepartmentsJob ti

11、tlesPersonnelChief managerSalesSalespersonMarketingLawyerPublic relationsOffice clerkHuman resourcesTrainee managerExportDeputy managerOverseas accountsBank tellerResearch and developmentProgrammerProductionQuality control engineeradministrationAdministrative clerkSenior sales managerFinancial contr

12、ollerHuman resources managerLogistics managerAccount managerPurchaser/buyerLanguage expansionsJobsResponsibilitiesPositions and the departmentsWorking hours and routinesInterpersonal relationshipCompensationPromotionJob satisfactionTeaching planPart 1 warm upWaiter farmer carpenter photographer elec

13、tricianChef/cook typist policeman doctor singerPart 2Im a manager in the human resources departmentWhich company do you work for?Im mainly in charge of recruitment, that is, the selection, training and development of employeesI havent seen for you yearsWhat do you do nowWhat are you working onFTF F

14、FTPart 31. card 1 company: Beijing sanmei factory name: alice wang title: manager of human resources2. card 2 company bill hayes title general manager company beautify cosmetic corporationPart 41. Caroline Clinton- financial accounts2. lucy white- data processing3. ada black-management accountsPart

15、5chef editor magazine manage feedbackdefinite flexible office regularCAFEBGDSelf-employed entrepreneurBuyer line supervisorAdvertising executivePublic relations managerHomeworkWriting : imagine your ideal job and describe the responsibilities of it. if needed, you can search information from interne

16、t.Unit 3 On the phoneTeaching objectivesAfter completing this lesson, students should be able toAnswer the phoneAsk to be connectedConnect a callerLeave messagesDeal with problems b telephoneBusiness profileThe big 31. be prepared2. dont give up3. try not to put people on the spotbefore you pick up

17、a phone1. review written material first2. make a list of questions for each encounter3. be clear about what information you need4. establish a system for yourself5. create a notebook or other organizer6. psych yourself to make the call7. make calls when youre at your bestmaking your calls1. be aware

18、 of the pitch of your voice2. be modest3. establish a relationship4. avoid yes or no question5. be empathetic6. make the personal feel like your mentor7. find out his /her schedule8. be polite9. always get the name of the person10. remember we still dont have videophonestypes of callanswering the ph

19、one introducing yourselfasking for someoneputting someone on holdthe person wanted is not availabletaking a messageringing offproblemsreasons for callingrequestingteaching planpart 1 warm-upadvance documents schedule distraction pretendinterrupting clearly argue polite lengthy misunderstood hearpart

20、 2 listening practiceB EG FDACSimon Weller is calling from SingaporeHe has just left for a workshopHalf an hour later13466386913To: Louise PaulsonDate: 2009 January time : 10:00Message noteFrom : Paul JacksonCompany: grandiose companyTelephone number: 979-326-8965Message: ring back, talk to him abou

21、t the order, its urgentTaken by: RoyPart 4F T F TT FPart 51. 875-9368 2. 305-636-84303. 5312/A124. Bartholomew 5. holt &frier 6. dinerPart 6ACCCBCHOMEWORKMake a telephone call and telephone messageUnit 4 At a meetingTeaching objectivesAfter completing this lesson, students should be able toUnderstan

22、d and use vocabulary related to meetingsIdentify and understand basic aspects of planning a meetingEffectively use communication skills toChair a meetingAsk for and giving opinionsAgree the disagree with an ideaMake suggestionBusiness profileSample board of directors meeting agendaName of agency boa

23、rd meeting agendaMonth day yearLocationPlanned starting time to ending timeSample of minutes of a management meetingName of organizationMeeting mintues: month day yearTime and locationPresent:ProceedingUseful expressionInterruptingGiving opinionCommenting on other opinionsAgreeing with other opinion

24、sDisagreeing with other opinionsClarifyingRequesting informationAsking for repetitionAsking for clarificationAsking for verificationAsking for contributions of other participantsCorrecting informationKeeping the meeting on timeTeaching planPart 2List agenda minutes decision collect topic write arran

25、ge inviteBefore a meeting 2 6 8 9During a meeting 4 5 7After a meeting 1 3Purpose argue written agenda chairperson late waitingToo much dealt with decision take notes discussionTTF FTPart 3Conversation 1. eConversation 2 cConversation 3 aConversation 4 bConversation 5 fConversation 6 hPart 4Sharp au

26、gust should not GregoryPart 5Homework1. a laundry2. print and photo service3. translation and interpretation service4. a bookstoreUnit 5 Business TravelTeaching objectivesAfter completing this lesson, student should be able to;一understand and use basic travel-related vocabularyunderstand procedures

27、related to checking-in, clearing customs and checks at the airport-effectively use communication skills to:Enquire about flightsReserve airplane ticketEnquire about facilities and services in a hotelBook a hotel roomRequest services in a hotelBusiness profileMaking enquiries about flights, luggage,

28、and check-in timesBooking airline ticketsChecking in at the airportGoing through customsMaking a reservation in a hotelChecking in at a hotelChecking outTeaching planpart 1afgjebcodhpart 2g a e b d f h I j I n r q p o k cin a taxi at a hotel on an airplane at customs in a booking officereserve a roo

29、m check for rather fullticket and passport boarding passport tagsroom service plain blackdeclare subject to belongingscheck out comes to receiptpart 3seats c and d row 12two20 kilos gate 7 nowPart 5From January 15th to 18thNo there isntBy credit cardHe is booking a small conference roomHe is asking

30、for a wake-up call for tomorrow morningApproximately 8 hoursThe price for a single room with garden view is us 150, and that for a similar room with rear view 125HomeworkTeaching objectivesAfter completing this lesson, students should be able toUnderstand and use basic vocabulary for introductions a

31、nd presentationsIdentify the structure of a company presentationEffectively use communication skills toTalk about a company profileAnswer general questions about a companyGive a brief self-introductionGive a short business presentationBusiness profileOrganization of the informationDelivery of the in

32、formationUse of languageAudienceParticipationTypes of companyCompany corporationFirmEnterpriseTownship enterpriseState-own enterprisePrivately-owned enterpriseWholly owned foreign enterpriseForeign capital enterpriseSino-foreign joint ventureMultinational corporationGroup corporationLimited corporat

33、ionParent companySubsidiary affiliate companyPartnershipShare holding companyListed quoted companyCooperationIndustrial corporationConsulting corporationTeaching planPart one warm-upPart 2Products leading global first connecting London carAddress audience PR department information china 2 5 minutesL

34、argest first china 1977 California42000 11 billion 1989Part 3Internal presentation A D F G I LExternal presentation B C E H J KPart 4A c d e f gPart 5 COpenHomeworkUnit 7 product presentationsTeaching objectivesAfter completing this lesson, students should be able toUnderstand and use basic vocabula

35、ry to describe products and make presentationsIdentify the structure of a product presentationsEffectively use communication skills toDescribe a productCompare the features of productsAsk for information about productsMake a short presentationBusiness profileCreating a product objectiveDifferent dep

36、ending upon the target audience and the presentation should be adjusted accordingly.An important part of selling a product to prospective customers.Points to considerObjectiveTarget audienceTarget presenterOutlineIntroductionPositioningProduct descriptionExamples successClosing argumentWhen you are

37、the presenterPractice your presentationOther helpful hintsUse gesturesUse an expressive voiceAlways standsUse highlights or color or chartsUse controversyUse metaphors to help with visualizationLanguage expansionGiving general information about a productDescribing the quality and performanceDescribi

38、ng the styleDescribing the craftsmanship and workmanshipTeaching planPart 1 warm-upPart 2 listening practiceMegabyte ounce pound kilogram inchCentimeter hour year month footLower better more good longer shorterPart 3B414 small black design easy 12 48 5Part 5CbcHomeworkUnit 8 receiving visitorsTeachi

39、ng objectivesAfter completing this lesson, students should be able toUnderstand the procedures when receiving business visitorsEffectively use communication skills toReceive business visitors who have an appointmentReceive business visitors who do not have an appointmentMeet visitors at the airportP

40、articipate in small talk about travel .weather or accommodationBusiness profileReceptionistThe workMost organizations employ receptionists. For example hotels, factories, hospitals, school.Etc.Skills and interestsBe outgoing and confidentHave a smart appearanceHave good communication sk川sBe able to

41、stay calm under the pressureBe courteous, but firmBe efficient and well organizedBe able to work on your ownHave basic computer skillsBe able to use office equipmentBe interested in the work of the organizationLanguage expansionReceiving visitors at the officeAsking for names identification of the v

42、isitorsAsking the purpose of the visitAsking the visitor to waitAsking the visitor for informationGiving the visitor informationApologizing for having kept the visitor waitingExpressing regret then someone is not presentMeeting guests at the airportTaking guests to their hotelSmall talk topicSeeing

43、offTeaching planPart 1 openPart 2C f a I b h d e j gA BCE BD AC CD BDF F F T FTPart 3Make an appointment in the middle ofBy name in touch withMake suggestions out of the questionEGACLDHK J B M l/N F N/lPart 4FTFT TTPart 5F F F F FFTFTFHomeworkUnit 9 business dinnerTeaching objectivesAfter completing

44、 this lesson, students should be able toUnderstand and use basic dinner-related vocabulary Effectively use some communication skills toInvite business associates to dinnerOrder western foodOrder Chinese foodComment on foodPropose a toast during a dinnerBusiness profileBasic table mannersManners in e

45、very country are different. What is polite in China may not be polite in the United States. These basic rules will help you enjoy western food with your American friends.Always put the napkin on your lap first. Before you leave the table, fold your napkin and put it beside your plate.As the meal is

46、served, use the silverware farthest from the plate first. When eating something in a bowl, do not leave the spoon in the bowl. Put it on the plate beneath the bowl. Soup, as well as all American food is eaten quietly. Do not slurp the soup. The soup spoon is used by moving the spoon away from you. Do not over fill the spoon. The bowl may be tipped slightly away from you to allow the last bit of soup to be collected on the spoon. Do not pi