高考英语 专题解析基础写作 投诉申告课件.ppt

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1、7.投诉申告2021/8/11 星期三1晨晨读背背诵plain about 投诉投诉2.go wrong出毛病出毛病3.return my money to me退还我钱退还我钱4.apply for申请申请 5.worse still更糟糕的是更糟糕的是6.delay in delivering推迟交货推迟交货相关短语相关短语2021/8/11 星期三27.for the above reasons基于上述理由基于上述理由8.a full refund全额退款全额退款9.pay for the postage付邮资付邮资10.travel agency旅行社旅行社11.historical

2、attractions历史名胜历史名胜12.make mistakes犯错误犯错误 13.be forced to被迫被迫 2021/8/11 星期三314.a person with patience 有耐心的人有耐心的人15.a pair of black shoes一双黑鞋子一双黑鞋子16.make an apology道歉道歉17.to our disappointment让我们失望的是让我们失望的是18.again and again反复反复;再三再三2021/8/11 星期三41.Im writing to complain about a pair of sneakers I r

3、ecently purchased from your website.我写信的目的是要向你投诉我最我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。近在你们网站上购买的一双运动鞋。2.Worse still,there was a ten-day delay in delivering my shoes.更糟糕的是更糟糕的是,交鞋的日交鞋的日期推迟了期推迟了10天。天。相关句式相关句式2021/8/11 星期三53.I demand either a new pair of black shoes be posted to me immediately or I be given

4、a full refund.我要求要么马上寄给我我要求要么马上寄给我一双新的黑鞋子一双新的黑鞋子,要么全额退款。要么全额退款。4.Please give 30%of my money back,or I shall be forced to take the matter further.请请退还我退还我30%的钱的钱,否则我会被迫采取进一步否则我会被迫采取进一步的措施。的措施。2021/8/11 星期三65.She was not a person with patience and didnt patiently answer my questions at all.她是个没有耐心的人她是

5、个没有耐心的人,根本不耐心回答我的问题。根本不耐心回答我的问题。6.I demand that she make an apology to me face to face.我要求她当面向我道我要求她当面向我道歉。歉。2021/8/11 星期三7技巧点技巧点拨1.投诉信要开门见山写明来信目投诉信要开门见山写明来信目的的,即投诉的具体内容即投诉的具体内容,切忌表达切忌表达转弯抹角转弯抹角,久久不入正题。久久不入正题。2021/8/11 星期三82.写信时写信时,要注意写信的对象要注意写信的对象,运用得体的语言表运用得体的语言表达达,并可在句中适当增加并可在句中适当增加to ones disapp

6、ointment,unluckily,unfortunately,worse still,to make matters worse等符合投诉信感情色彩的副词短语等符合投诉信感情色彩的副词短语,以加强语气以加强语气,使表达更加丰富。例如：使表达更加丰富。例如：What I ordered was a pair of black size-nine shoes but to my disappointment,I received a pair of white,size-8.5 shoes instead.Worse still,there was a ten-day delay in del

7、ivering my shoes,which should have been received on April 10.2021/8/11 星期三9申购情况申购情况实际情况实际情况颜色颜色黑色黑色白色白色号数号数98.5到货日期到货日期4月月10日日4月月20日日3.要求：重新邮寄或退款；要求：重新邮寄或退款；4.询问：若寄回询问：若寄回,谁承担寄费谁承担寄费?典型例典型例题假设你叫李华假设你叫李华,最近在某英文购物网站上购买了一最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。双鞋子，但出现了一些问题。写作内容写作内容请给网站写一封投诉信请给网站写一封投诉信,包括以下内容：包括以下内

8、容：1.写信的目的；写信的目的；2.投诉内容：投诉内容：2021/8/11 星期三10例题导写例题导写1.开门见山、写明目的。凡书信开头开门见山、写明目的。凡书信开头,一般一般可使用可使用“Im writing to.”的句型开门见山的句型开门见山点明写信目的。请根据中文完成句子。点明写信目的。请根据中文完成句子。(1)I am writing to make a complaint about _.(我在你网站上购买的鞋子我在你网站上购买的鞋子)the pair of shoes I bought on your website2021/8/11 星期三11(2)I am writing t

9、o complain that _._(我在你网站上购买的鞋子我在你网站上购买的鞋子有点问题有点问题)there is something wrong with the pair of shoes I bought on your website2021/8/11 星期三12(3)I am writing to inform you that _.(我不满意在你网站上购买的鞋我不满意在你网站上购买的鞋子子)(4)I am writing to _(对对表示失望表示失望)the shoes I bought from your website.show my disappointmentabou

10、tsatisfied with the shoes bought on yourI am notwebsite2021/8/11 星期三132.确定文体、规范语言。这是一封确定文体、规范语言。这是一封投诉信投诉信,因此必须注意语言的规范性因此必须注意语言的规范性和得体性和得体性,不能使用与朋友书信交流不能使用与朋友书信交流时的亲切语言时的亲切语言,但也不能出现语气倔但也不能出现语气倔强等不礼貌用语。强等不礼貌用语。2021/8/11 星期三143.划分信息、统筹全文。根据写作内容划分信息、统筹全文。根据写作内容,可可把五句话写作信息划分如下：把五句话写作信息划分如下：(1)写信目的写信目的;(

11、2)申购情况申购情况;(3)实际情况实际情况;(4)要求要求;(5)询问。询问。写信目的可在引入部分找到写信目的可在引入部分找到,投诉的主要内投诉的主要内容是容是“在某英文购物网站上购买了一双鞋在某英文购物网站上购买了一双鞋子子,但出现了一些问题。但出现了一些问题。”特别需要注意特别需要注意,写作前要把写作前要把“要求和询问要求和询问”的内容补充为的内容补充为完整句子完整句子,明确动作的主语明确动作的主语,写作时才不会写作时才不会出错。出错。2021/8/11 星期三154.突破难点、正确翻译。请翻译：突破难点、正确翻译。请翻译：在你的网站上在你的网站上:on your website(2)投

12、诉投诉:complain about.(3)从从购买购买:purchase/buy sth.from.2021/8/11 星期三16(4)一双九码的鞋子一双九码的鞋子:_(5)寄回寄回:_(6)为为付款付款:_pay for.send/post.back a pair of size-nineshoes,a pair of shoes of size nine2021/8/11 星期三17(7)邮费邮费 _(8)给某人退款给某人退款/某人获得退款某人获得退款 _(9)(申购情况和实际情况的对比申购情况和实际情况的对比)我订购的我订购的是是,但我收到的是但我收到的是_What I ordered

13、 was.but I received.postagegive sb.a refund/get ones refund2021/8/11 星期三18参考范文参考范文 Dear Sir，Im writing to complain about a pair of sneakers I recently purchased from your website.What I ordered was a pair of black size-nine shoes but I received a pair of white,size-8.5 shoes instead.Worse still,ther

14、e was a ten-day delay in delivering my shoes,which should have been received on April 10.2021/8/11 星期三19For the above reasons,I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund.Also,if I send back the wrong shoes,will your company pay for the

15、postage?Thank you for your consideration.Yours sincerely,Li Hua 2021/8/11 星期三205.连句成篇。连句成篇。能力提高能力提高(1)我写信是要投诉你们餐厅服务差。我写信是要投诉你们餐厅服务差。I am writing to complain about the poor service in your restaurant.(2)我写信是要投诉你们公司产品质量差我写信是要投诉你们公司产品质量差,并要求并要求你们尽快解决问题。你们尽快解决问题。I am writing to complain about the poor q

16、uality of the products of your company and ask for solutions to the problem as soon as possible.2021/8/11 星期三212.请根据括号给出的中文提示填空。请根据括号给出的中文提示填空。Dear Sir/Madam，I have just returned from the English Summer Camp at your School of Language,and Im writing to express my unhappiness with your program.I took

17、 part in the program in order to improve my English but(1)_(使我失望使我失望的是的是),there were too many students in a class,in which case students were not able to practise a lot.to my disappointment 2021/8/11 星期三22Moreover,(2)_ _(课程内课程内容简单容简单,话题不够新颖话题不够新颖)so that students interest in English could not be aro

18、used.(3)_(更为糟糕的是更为糟糕的是),no lunch was provided and therefore I had to go to the nearest restaurant,which was 30 minutes away.the course was simple andthe topics were not fresh enoughWorse still2021/8/11 星期三23It was once said in your ad that(4)_(学生可以参加丰富的社会实践活动学生可以参加丰富的社会实践活动)but badminton was the onl

19、y activity organized.You can imagine how upset I am to have wasted my time and money and please(5)_ _(请在此处合理地提出你的赔偿要求请在此处合理地提出你的赔偿要求),or I shall be forced to take the matter further.Yours，Li Hua be provided with many chances to enjoy socialstudents couldpracticemoney backgive half of my2021/8/11 星期三

20、24课堂堂练习你参加了某旅行社组织安排的云南六天游。你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况以下是旅行社广告宣传与你参团后实际情况的对比：的对比：广告宣传广告宣传实际情况实际情况行程行程安排安排游览当地十处著名游览当地十处著名景点景点仅游览了八处仅游览了八处景点景点,行程乏味行程乏味酒店酒店住宿住宿入住五星级酒店入住五星级酒店,配配套设施齐全套设施齐全配套设施陈旧配套设施陈旧,没有热水供应没有热水供应2021/8/11 星期三25写作内容写作内容请给旅行社写一封投诉信请给旅行社写一封投诉信,内容包括：内容包括：1.写信的目的；写信的目的；2.行程安排、酒店住

21、宿旅游广告宣传与行程安排、酒店住宿旅游广告宣传与实际情况的对比；实际情况的对比；3.要求退回要求退回30%团费团费,否则将采取进一步否则将采取进一步行动。行动。2021/8/11 星期三26参考范文参考范文 Dear Sir，Im writing to complain about the six-day trip to Yunnan organized by your travel agency.As it was promised in your advertisement,we would visit ten famous historical attractions of the lo

22、cal place.However,we only visited eight places of interest,tired of the boring journey as well.2021/8/11 星期三27Besides,it was claimed that we would enjoy the stay in a five-star hotel which was well furnished,but to our disappointment,we were arranged to stay in a poorly equipped hotel with no hot wa

23、ter supply.Please give 30%of my money back,or I shall be forced to take the matter further.Thank you for your consideration.Yours sincerely，Chen Ming2021/8/11 星期三28精华点评精华点评 这是一篇关于旅行参团后的投诉信。因事这是一篇关于旅行参团后的投诉信。因事情已发生情已发生,描述广告宣传与实际情况对比时描述广告宣传与实际情况对比时,应该使用合适的过去时态。当谈及广告宣传应该使用合适的过去时态。当谈及广告宣传时时,可使用可使用“As it

24、 was promised /claimed in your advertisement,.;It was claimed in your advertisement that.”等句型等句型,并使用并使用However /On the contrary等副词或等副词或while,but等连词等连词,引出实际情况的描述。引出实际情况的描述。2021/8/11 星期三29 在词汇运用方面在词汇运用方面,对重复出现的词句对重复出现的词句,可尝试运用多种表达可尝试运用多种表达,如游览如游览(visit,pay a visit to)著名景点著名景点(historical attraction,pla

25、ce of interest,scenic spot)、配套设施、配套设施(well/poorly furnished/equipped)，并可通过使，并可通过使用相同单词的不同词性来变换表达用相同单词的不同词性来变换表达,如如enjoy the stay(名词名词)in a five-star hotel和和stay(动词动词)in a poorly equipped hotel。2021/8/11 星期三30课外作外作业参考范文参考范文Dear Sir,I am writing to complain about the working attitude of the clerk call

26、ed Zhang Xin of your bank.Poor at computer skills,Zhang Xin spent more than half an hour in helping me apply for a credit card on line,which made me late for work.2021/8/11 星期三31She was not a person with patience and didnt patiently answer my questions.Worse still,she was so careless that she made m

27、istakes again and again when filling my information in the document.I demand that she make an apology to me face to face.Thank you for your consideration.Yours sincerely，Li Gang2021/8/11 星期三32精华点评精华点评 这是一篇关于投诉员工工作态度的投诉这是一篇关于投诉员工工作态度的投诉信。因事情已发生信。因事情已发生,当描述员工具体表现时当描述员工具体表现时,使用一般过去时。写作时使用一般过去时。写作时,可通过穿

28、插使用可通过穿插使用非谓语结构、定语从句以及非谓语结构、定语从句以及“so.that”这个句型来丰富表达。例如这个句型来丰富表达。例如,Poor at computer skills,Zhang Xin spent more than half an hour in.也可改写为：也可改写为：Zhang Xin,who was poor at computer skills,spent more than half an hour in.。2021/8/11 星期三33投诉信的最后一句投诉信的最后一句,通常是提出赔偿通常是提出赔偿要求要求,若态度强硬若态度强硬,可使用可使用“I demand/require that sb.should do sth.”,若语气相对委婉若语气相对委婉,可使用：可使用：Would you be so kind as to do sth.;Please.;It would be highly appreciated if.等句型。等句型。2021/8/11 星期三34Thankyou!Thankyou!2021/8/11 星期三352021/8/11 星期三36