2022年IT部经理岗位说明书.doc

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1、Division/Department: IT Department部门：IT部Job title: IT Manager职位名称：IT部经理Reports to：General Manager汇报对象：总经理Responsibilities :岗位职责：- Number of subordinates : 1下属人数：1；- Leadership style (for managers only) : Democratic领导风格（仅就经理之职）：民主型；- Responsibilities : 职责：1. Responsible for the equipment maintenance负

2、责设备维修维护；2. Responsible for the information security对信息的平安负责；3. Responsible for the good running of the IT systems in the company对公司IT系统的正常运转负责。Contents of the job:工作内容：1. Manage the computer hardware : server management, network circuitry, printer equipment maintenance电脑硬件的治理： 效劳器、网络线路、打印设备的维修；2. Pr

3、opose equipments purchase and is responsible for the purchase.设备采购的预算和执行；3. Manage the server : 效劳器治理；- Internal : network connectivity, file sharing control, internal e-mail control, security of the VPN connectivity (Virtual Private Network)- 内部：网络连通支持、文件共享操纵、内部邮件共享操纵、VPN连通平安；- External : network b

4、uilding control, external e-mail control- 外部：望站建立操纵、外部邮件操纵；4. Maintain the client terminal in order终端系统正常运转的维护；5. Security control平安操纵；- Security tactics towards the final user终端用户的平安策略；- Security control towards the files and server文件和效劳器的平安操纵；- Security tactic control towards the e-mail system邮件系统

5、的平安操纵；- Network security control towards telnet (remote download of internet files)远程登陆的平安操纵（网络下载）；- check the IT equipments and decides whether we need to discard themIT设备的检查和报废确认。Reporting :汇报：- Position holder Supervisor :该职位的直截了当主管：- Position holder :该职位的任职人：1. Report the periodical status of pr

6、oject (such as the ERP project)汇报工程的阶段性进展（例如ERP工程）；2. Report the status of the work which was assigned by the General Manager and give summaries on technologies information needed by the General Manager (LAN Fax project for example)汇报由总经理安排的工作，给总经理提供需要的技术信息支持（例如LAN Fax工程）；3. Report all the purchase

7、and payment related to IT issues.汇报IT方面的所有采购和付款情况。Level : Management职位层级：治理层 Working relations :工作联络：1. With Administration and HR department: IT department gives a technical support: for the control of an unique document format for the company, for yellow pages advertisement (design and print), for

8、 server allocation if Adm. And HR Dept asks an employee to put some files on the server, to help control forbidden activities: chats on internet, use illegally copied software 与行政人事部的工作联络：IT部提供如下技术支持： 提供公司统一格式的文件模板； 设计制造黄页广告； 应行政部要求保存备份相关文档； 协助操纵网络行为：网络聊天、非法软件的使用；2. With the General Manager on some

9、administration affairs : discuss the feasibility of the office configuration, control the number of fax paper, 与总经理的工作联络集中在行政事务：讨论办公室的规划、操纵使用数量等；3. Electrician : to resolve some problems of weak electric power.与电工的工作联络：处理弱电方面的事务。Goals of the position :职位目的：- To meet the demands of every employees an

10、d managers for computers, and for information flows in the company满足公司员工对电脑应用和信息传递方面的需求；- To keep the equipment in a highly usable state保持设备的高效可用性。Work processes of the company in which this position takes place :参与公司的各项流程如下： This position contributes to the good information flows in the whole compa

11、ny: IT processes are horizontal processes, give technical support for every activity in the company.本职位需保证相关信息在公司内的顺畅流淌： IT工作程序是支持性流程，对公司的所有活动提供技术支持。Tasks :任务：- Main Tasks : 80%主要任务：80%1. To manage the three servers, to maintain them in a good condition治理维护三台效劳器，保证其在良好的状态下运转；2. To deal with the tras

12、h e-mails and some not serious troubles (IT support for every employee)处理垃圾邮件和经常遇到的电脑毛病（IT为每个职员的技术支持）；3. To implement new IT solutions部署新的IT方案；- Secondary Tasks : 5%次要任务：5%1. To make backups for important files on the server对重要文件在效劳器上进展备份；2. To maintain and update the web station维护更新公司的网站；- Occasion

13、al Tasks : To resolve serious malfunctions, to purchase equipments : 15%偶发任务：严峻毛病的处理、设备采购；15%。Knowledge requirements:知识技能要求： Degree/Experience: College degree with 2 years of experience, or Bachelor degree with 2 years of experience in information management and control.学历/经历：大专和学士学位都需要2年的信息治理和操纵工作经

14、历； Diploma : College or Bachelor degrees, major in Computer Applications and Maintenance ; Certifications : MCSE (Microsoft System Engineer Certificate), MCDBA (Microsoft Database Engineer Certificate), RHCE (Red-Hat System Engineer)执业证书：大专或学士学位，主修计算机应用维护； 资历证书：MCSE (微软系统工程师), MCDBA (微软数据库工程师), RHCE

15、 (Red-Hat 系统工程师)； Languages : To be able to read and write English fluently语言：英语读写流利； General knowledge : To know every aspect of the computer technologies常规知识：需要对计算机各个领域的知识有全面理解； Technical or practical knowledge : 技术和操作技能：- System administration knowledge系统治理知识；- System conformity knowledge系统兼容适配知识

16、；- Office environment of small and medium-size companies理解中小企业的办公环境；- Information security knowledge信息平安知识；- Know the aspects of every process in the company (for ERP for example)全面理解公司的各项工作流程。Relational contents :联络相关项：- Internal ( frequency) : 内部（联络频率）：1. Each employee : to maintain the computers

17、and acquire the required information (everyday)每个员工：电脑维护，并接收他们对信息咨询题的需求（每天）；2. Electrician : about the electric power (often)电工：关于用电咨询题（经常）；- External ( frequency) : 外部（联络频率）：1. Hardware supplier : to purchase some equipments (Occasional)硬件供给商：购置设备（偶然）；2. Service supplier (such as consultants, telec

18、ommunication office, ) (everyday)效劳供给商（参谋、电信局等）（每天）。Working Conditions :工作环境： Work in an office, with a laptop computer. 在办公室工作、用笔记本电脑。Independence and Freedom :独立性和自由度：- Independence : Yes, must find solutions to every IT-related problems, and is free to organize his work.独立性：有独立性，需要能够处理每个与IT 相关的咨询

19、题，能够自由组织工作；- Freedom of organization: Yes, must organize his work according to priorities, to assure the good running of the company.自由性：可自由安排，依照优先次序安排工作、保证公司的正常运转。Control of employees (for managers only) :对下属的督察（仅就经理之职）：- Methods : Assign the tasks to his subordinate every day, listen to the feedba

20、ck of employees about his subordinate work.方法：给下属每天指派工作，听取其别人员对下属的反应；- Frequency : Everyday频率：每天；- Key points: Judge the subordinate work according to the feedbacks of all the employees.关键操纵点：通过别人的反应评估下属的工作。Control of your work : 受控工作：- Percentage of work controlled : 20-30%受控比例：20-30%；- Frequency :

21、 1-2 times/week频率：每周12次。Impact of the decisions :工作产生的妨碍：1 Impact on the efficiency of the processing of department transactions妨碍部门处理业务的效率；2 Can help to reduce the costs (with hardware suppliers, fax servers, )协助降低本钱（通过硬件供给商、效劳器）；3 Can influence the company image (good IT infrastructure)妨碍公司的对外形象（良

22、好的IT系统）。Information exchanges :信息处理：- Nature of information: Advertisement and information bills (50%), Commerce letters and internal files (50%)信息品种：广告、信息单（50%）；商务信函、内部文件（50%）；- Medias : E-mail, fax, telephone媒介：E-mail, 、；- Importance and urgency: 15% of the information is important and urgent; 5%

23、are important but not urgent, and 80% are not important and not urgent.重要性和紧急度：重要和紧急的 15%；重要而不紧急的 5%；- 既不紧急也不重要的 80%。Subordinations :附属关系：- Vertical : Superior : General Manager ; Subordinate : IT assistant直属：直截了当上级，总经理；直截了当下级，IT助理；- Horizontal : Department Managers平级：部门经理。Main capacities/abilities

24、for this position :职位的胜任要求：1. Sense of responsibility责任感；2. Confidentiality保密性；3. Initiative主动性；4. Innovation创新；5. Working coordination合作；6. Human relation人际关系。Complementary information :补充信息：- The position holder can assure the work of the IT assistant.能够代替IT助理的工作；- The IT assistant can replace the IT Manager to process authorized transactions except for some confidential work.IT助理能够代理被受权的工作，保密工作除外。Suggestions :建议：