策略性提升员工敬业度.ppt
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1、策略性地提升员工敬业度策略性地提升员工敬业度Maggie HuangLearning&Development ManagerCA Asia NorthDec.22,2005 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.Introductions&Ice Breaker 2 2004 Computer Associates Inter
2、national,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.Time Schedule1313：30301414：0000Arrival1414：10101414：2020Warm-Up1414：10101414：2020Warm-Up1414：20201515：2020Presentation1515：20201515：3535TeaBreak1515：35351616：2020Presentation1
3、616：20201616：5555Q&A1616：55551717：0000SessionEvaluation3 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.The Concept of ENGAGEMENT4 2004 Computer Associates International,Inc.(CA).All trademark
4、s,trade names,services marks and logos referenced herein belong to their respective companies.What Is Engagement?Its not the agreement to marryEmployee Engagement is the extent to which employees commit to something or someone in their organization and how hard they work and how long they stay as a
5、result of that commitment.5 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.EMPLOYEE ENGAGEMENTEMPLOYEE ENGAGEMENTHewitts defines Engagement as a state of emotional and intellectual commitment
6、to an organisation or group the extent to which employees are passionate about working for CA.Engaged employees are productive,innovative and take ownership of results,thereby creating and sustaining a competitive advantage for the organisation and helping improve business results6 2004 Computer Ass
7、ociates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.About EngagementThree key behaviours indicate strong Engagement.We see Engagement when people:SAY Consistently speak positively about the organisation to coworker
8、s,potential employees and most critically,customers(current and potential)STAY Have an intense desire to be a member of the organisationSTRIVE Exert extra effort and engage in work that contributes to business success7 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,servic
9、es marks and logos referenced herein belong to their respective companies.Why we care?Engaged workforces produce above average:-Customer loyalty(56%above average)-Employee retention(44%)-Safety records(50%)-Productivity(50%)-Profitability(33%)Source:1999 Gallup research results8 2004 Computer Associ
10、ates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.THE BUSINESS CASE FOR ENGAGEMENT9 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to the
11、ir respective companies.ENGAGEMENT&TOTAL SHAREHOLDER RETURN(TSR)10 2004 Computer Associates International,Inc.(CA).All trademarks,trade names,services marks and logos referenced herein belong to their respective companies.ButHow to improve ENGAGEMENT?11 2004 Computer Associates International,Inc.(CA
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