《民航空乘英语》完整版课件.ppt
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1、1 2 Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 43 Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 44 Learn the following words and label the boarding pass with these words.1ai
2、rlineflight numberdategate numberboarding timeseat numberairlineflight numberdestinationpassengers nameseat numberboarding time5 boarding pass1magazine2seat pocket3tray table4monitor5overhead locker6 remote control7Match the following words or phrases with pictures given.21._2._boarding passoverhead
3、 locker6 4._3._monitorremote control7 7._5._6._magazinetray tableSeat pocket8 Work in pairs.Read the following things the cabin attendants should do and classify them according to the hint.3 1.Make sure the aircraft safety instruction cards in the back of the every passenger seat.2.Help passengers p
4、ut their luggage in the overhead lockers.3.Check the toilets.4.Hurry the passengers to their seats.5.Check whether your uniform is smart.6.Greet the passengers with a smile.9 7.Hand out the arrival immigration forms to complete.8.Give special attention to older passengers.9.Ask the children not to l
5、eave their seats.10.Make sure everyone has a blanket.11.Check the number of meals.12.Make coffee for the cabin attendants.10 Before passengers come on board:When passengers are boarding:1,3,5,11,122,4,6,7,8,9,1011 Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPar
6、t Part 3 3Part Part 4 412 Listen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen,This is China Eastern Airlines flight MU5085 from Hangzhou to Kunming.Would you please check your passenger _ and _ once again and make sure of your flight number.Thank you for your
7、cooperation.ticketboarding pass 13 Ladies and gentlemen,Welcome aboard China Southern Airlines flight from Changchun to Sanya via1 Nanjing.Please take your seat according to your seat number.If you cannot find your seat,please ask the cabin attendants for help.Your seat number is on the _ of the ove
8、rhead locker.Please make sure your hand baggage is stored in the overhead locker.Small articles2 can be put _ the seat in front of you.Please take your seat as soon as possible to keep the aisle _ for others to go through.Thank you!edgeunderclear14 Good afternoon,ladies and gentlemen,Welcome aboard
9、Hainan Airlines flight HU482 from Boston to Beijing.Our flight will take 24 hours and 55 minutes.To be safe,passengers are not allowed to use _ _,remote controlled toys and other electronic devices throughout4 the flight,and the laptop computers are not allowed to use during _ and landing.We will ta
10、ke off immediately.Now the cabin attendants are going to have a _ check.Please be seated,_ your seat belt and make sure your seat back is straight up5,your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you.This is a _ flight.
11、Please do not smoke on board.We hope you enjoy the flight!Thank you!mobiletake-offsecurity phonesfasten non-smoking15 Short AnnouncementsOral practice.Discuss with your partner about the following questions.21.Why do you ask your passengers to recheck the ticket and boarding pass?2.How do you usuall
12、y start an in-flight announcement as soon as passengers boarding the plane?3.What would you do if someone is standing in the aisle and has blocked the way?16 Listen to the departure announcement and learn the following words or phrases.1Long Announcements Vocabulary Banddistance dst()nsn.距离instructi
13、on card说明卡,指令卡reseat risitvt.使重新坐下;使坐在新座位上remote control toy遥控玩具duration djre()nn.持续的时间,期间interfere with干涉,干扰;妨碍navigational nvge()n()l adj.航行的,航运的17 Listen to the departure announcement and learn the following words or phrases.1 Vocabulary Bandcruising kruzadj.(飞机)以经济巡行速度行驶的altitude lttjudn.高度,海拔no
14、tify ntfavt.告知,通知prohibit pr()hbtvt.阻止,禁止lavatory lvt()rn.厕所,盥洗室hesitate heztetvt.&vi.犹豫,踌躇chief purser乘务长Long Announcements18 Read the departure announcement and decide whether the following behaviors are right or not.2Long Announcements 1.Turn off all cellular phones,radios and remote controlled t
15、oys,etc.before take-off.2.Move about during take-off and landing.3.Smoke in the lavatory.4.Stop moving when the seat belt sign is on.5.Place luggage on the aisle or the exits.6.Close the tray table during take-off.7.Stow the carry-on luggage in the overhead bin or under the seat in front of you.TFFT
16、FTT19 Oral practice.Discuss with your partner about the following questions.31.How do you begin with the departure announcement?2.How do you help the passenger who doesnt want to sit next to the emergency exit?3.How do you stop the passengers who are talking on the phone or playing with electronic d
17、evices when the plane is just about take-off?4.What should you ask the passengers to check before take-off?5.How do you express yourself if you are ready to help your passengers?20 Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 421 Listen
18、to the dialogues and fill in the blanks.1CA:Welcome aboard,sir.Im Tracy,the chief _ of this flight.My serve number is 26.If there is anything I can do for you,just let me know.Which _ are you flying?M:My ticket says its business class1.CA:OK.The business class is in the front of 2 the plane.Just go
19、straight3 and you will find the _ saying business class.M:Where can I sit exactly?CA:Let me see your ticket,please.M:Here you are.CA:Seat number 6A.Then its a window seat4.M:A window seat?But I dont like the window seat.Im afraid of _ the window.I will feel sick.purserclasssignlooking out of22 CA:Oh
20、,I see.We have a blind5 over the window.You can put it down or you can _ the service button to call our cabin attendants to help you put it down.M:Well,err.but I still want to change a seat.Could you help me with that?CA:Alright.Please follow me.Lets go to the business class and Ill see whether ther
21、e is someone who wants to change seat with you.Is that OK?M:OK.Thats very kind of you!press23 2CA:Good morning,sir.What can I do for you?M:Im looking for my seat.Could you _ me to my seat?CA:Sure.Your boarding pass,please.M:Here it is.CA:Your _ is 21B.Its in the _ of the cabin,the third row6 from th
22、e last,the one in the middle.This way,please.Ill show you your seat.Just walk along7 the aisle.M:Thank you very much.guideseat numberback Listen to the dialogues and fill in the blanks.24 3CA:Sir,can I put your _ into the baggage holder8 overhead?M:I dont want to do that.CA:Luggage is not _ to be pu
23、t in the aisle.M:I always put it in my sight,or else I dont feel very well.CA:I understand.But it will cause _ when someone goes across the aisle because it takes up9 too much room.M:But I dont feel safe if it is put in the _.CA:Dont worry,sir.Every baggage holder has a lock.And the key is in your h
24、and.It will be very safe.M:Is it like this?Then I will try.CA:Let me help you,sir.M:OK,thank you.CA:Thank you for your cooperation,sir.luggageallowedtroubleoverhead locker Listen to the dialogues and fill in the blanks.25 Oral practice.Read the dialogues and discuss the following questions with your
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