高考英语写作之投诉信.ppt

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1、高中写作-投诉信Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan,P.R.China.Ten days after that,it didnt ring and send short messages.Then I took it to the seller,but was told that the model had been sold out and I had to wait at least three mo

2、nths for a new one.Later I went to the repairman.He said since it was a new model in China,it was impossible to fix it without the right spare parts.I was so desperate on hearing that.How can I wait that long?Therefore,I require that you send me a new one of the same model within a month.Thank you f

3、or your consideration.Sincerely yours,Bu Manyi结构和内容：结构和内容：投诉信是对产品或服务表示不满的信件，投诉信是对产品或服务表示不满的信件，一般分三个部分：一般分三个部分：1.提出投诉内容；提出投诉内容；2.说明具体情况；说明具体情况；3.提出解决办法。提出解决办法。语言特点：语言特点：语言注意点投诉信应重点表明投诉的语言注意点投诉信应重点表明投诉的原原因因，叙事应，叙事应客观客观、准确准确、简洁简洁。最后提出。最后提出的的解决方法应切实可行解决方法应切实可行。在表达自己的不。在表达自己的不满时，语言要把握分寸，不失风度。满时，语言要把握分寸，不

4、失风度。1.投诉内容。投诉内容。一般放在信的开头。常用的表达法有：一般放在信的开头。常用的表达法有：I am writing to you about.which I received/bought.I am going to complain about.I am sorry to have to return with this letter.which I received/bought.2.投诉原因。投诉原因。一般讲述对商品质量或售后服务不满意的地方。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：常用的表达法有：1.When we checked.,we noticed.2

5、.When I took.out of the bag and examined.closely,I found.3.When I unpacked.and tried to use it,it did not work.3.希望得到的结果。希望得到的结果。常用的表达法有：常用的表达法有：Please let me know what you intend to do in this matter.I am returning.under separate post and look forward to receiving a full refund of.In view of the in

6、convenience that this has caused,I feel you should.相关词汇：complain against sb.about sth.投诉投诉.dissatisfaction with 不满于不满于.put up with/bear/tolerate 忍受忍受 poor service 糟糕的服务糟糕的服务 inconceivable 不可思议的不可思议的out of ones expectation 令某人大失所望令某人大失所望look into/go into/investigate 调查调查incident/matter 事件事件 sanitary

7、situation卫生条件卫生条件bad manners 不礼貌不礼貌 disturbance干扰干扰nuisance 麻烦事麻烦事 remedy 补救补救 solve解决解决recurrence再次发生再次发生 awful 糟糕的糟糕的相关句型：1)I am writing to you to complain about.2)I am writing to express my dissatisfaction with.3)There are some problems with the flat that I wish to bring to attention.For one thin

8、g,there isFor another,.4)I can hardly bear/tolerate/put up with it any more.5)I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system,with the view to providing,better service to the public.7)We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8)We will appreciate your willingness to make up for the loss.