供应链管理英文ppt课件 ：Ch16-Information-Technology-and-the.ppt

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1、 University of Science and Technology of ChinaChapter 16Information Technology and the Supply ChainSupply Chain Management(3rd Edition)1-1 University of Science and Technology of China OutlineuThe Role of Information Technology in the Supply ChainuThe Supply Chain IT FrameworkuCustomer Relationship

2、ManagementuInternal Supply Chain ManagementuSupplier Relationship ManagementuThe Transaction Management FoundationuThe Future of IT in the Supply ChainuSupply Chain Information Technology in Practice2 University of Science and Technology of China Role of Information Technologyin a Supply ChainuInfor

3、mation is the driver that serves as the“glue”to create a coordinated supply chainuInformation must have the following characteristics to be useful:AccurateAccessible in a timely mannerInformation must be of the right kinduInformation provides the basis for supply chain management decisionsInventoryT

4、ransportationFacility3 University of Science and Technology of China Characteristics of UsefulSupply Chain InformationuAccurateuAccessible in a timely manneruThe right kinduProvides supply chain visibility4 University of Science and Technology of China Use of Information in a Supply ChainuInformatio

5、n used at all phases of decision making:strategic,planning,operationaluExamples:Strategic:location decisionsOperational:what products will be produced during todays production run5 University of Science and Technology of China Use of Information in a Supply ChainuInventory:demand patterns,carrying c

6、osts,stockout costs,ordering costsuTransportation:costs,customer locations,shipment sizesuFacility:location,capacity,schedules of a facility;need information about trade-offs between flexibility and efficiency,demand,exchange rates,taxes,etc.6 University of Science and Technology of China Role of In

7、formation Technologyin a Supply ChainuInformation technology(IT)Hardware and software used throughout the supply chain to gather and analyze informationCaptures and delivers information needed to make good decisionsuEffective use of IT in the supply chain can have a significant impact on supply chai

8、n performance7 University of Science and Technology of China The Importance of Informationin a Supply ChainuRelevant information available throughout the supply chain allows managers to make decisions that take into account all stages of the supply chainuAllows performance to be optimized for the en

9、tire supply chain,not just for one stage leads to higher performance for each individual firm in the supply chain8 University of Science and Technology of China The Supply Chain IT FrameworkuThe Supply Chain Macro ProcessesCustomer Relationship Management(CRM)Internal Supply Chain Management(ISCM)Su

10、pplier Relationship Management(SRM)Plus:Transaction Management FoundationFigure 16.1uWhy Focus on the Macro Processes?uMacro Processes Applied to the Evolution of Software9 University of Science and Technology of China Macro Processes in a Supply Chain(Figure 16.1)Supplier Relationship Management(SR

11、M)Internal Supply Chain Management(ISCM)Customer Relationship Management(CRM)Transaction Management Foundation(TFM)10 University of Science and Technology of China Customer Relationship ManagementuThe processes that take place between an enterprise and its customers downstream in the supply chainuKe

12、y processes:MarketingSellingOrder managementCall/Service center11 University of Science and Technology of China Internal Supply Chain ManagementuIncludes all processes involved in planning for and fulfilling a customer orderuISCM processes:Strategic PlanningDemand PlanningSupply PlanningFulfillmentF

13、ield ServiceuThere must be strong integration between the ISCM and CRM macro processes12 University of Science and Technology of China Supplier Relationship ManagementuThose processes focused on the interaction between the enterprise and suppliers that are upstream in the supply chainuKey processes:

14、Design CollaborationSourceNegotiateBuySupply CollaborationuThere is a natural fit between ISCM and SRM processes13 University of Science and Technology of China The Transaction Management FoundationuEnterprise software systems(ERP)uEarlier systems focused on automation of simple transactions and the

15、 creation of an integrated method of storing and viewing data across the enterpriseuReal value of the TMF exists only if decision making is improveduThe extent to which the TMF enables integration across the three macro processes determines its value14 University of Science and Technology of China T

16、he Future of IT in the Supply ChainuAt the highest level,the three SCM macro processes will continue to drive the evolution of enterprise softwareuSoftware focused on the macro processes will become a larger share of the total enterprise software market and the firms producing this software will bec

17、ome more successfuluFunctionality,the ability to integrate across macro processes,and the strength of their ecosystems,will be keys to success15 University of Science and Technology of China Supply Chain Information Technology in PracticeuSelect an IT system that addresses the companys key success f

18、actorsuTake incremental steps and measure valueuAlign the level of sophistication with the need for sophisticationuUse IT systems to support decision making,not to make decisionsuThink about the future16 University of Science and Technology of China Summary of Learning ObjectivesuWhat is the importance of information and IT in the supply chain?uHow does each supply chain driver use information?uWhat are the major applications of supply chain IT and what processes do they enable?17