供应商质量管理模型.ppt

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1、Supplier PerformanceMOTOROLA and the Stylized M Logo are registered in the US Patent&Trademark Office.All other product or service names are the property of their respective owners.Motorola,Inc.2005Common Quality Management System ISO 9000 Rev 2000Enhancing Supplier SelectionQuality CriteriaComponen

2、t Qualification/Readiness (PPAP)AccountabilityZeroDefectsSupplier Quality Management System Establish a“Zero Defect”cultureSuppliers to be held financially responsible for defects/supply interruption Adherence to stringent component qualification requirements/launch readinessUtilize quality performa

3、nce data to facilitate sourcing decisions-Grow/Fix/ExitReduces variation by establishing a consistent/standard quality operating standardSupplier PerformanceMOTOROLA and the Stylized M Logo are registered in the US Patent&Trademark Office.All other product or service names are the property of their

4、respective owners.Motorola,Inc.2005ProtectPreventPredictQuality Tools&TrainingQuality System AssessmentSupplier Launch ReadinessComponent QualificationPPAP/PSOSupplier Corrective Action(MCAR)Field Failure Issue ResolutionControlled ShippingChargebackMeasure&MonitormetricsmetricsmetricsSupplier Perfo

5、rmance Management(organization)Motorola Supplier ExpectationsSPM QMS DIAGRAMSupplier Performance ScorecardsOperations ReviewSupplier Development PlansQualification Status TrackingSupplier PerformanceMOTOROLA and the Stylized M Logo are registered in the US Patent&Trademark Office.All other product o

6、r service names are the property of their respective owners.Motorola,Inc.2005Supplier Performance Supplier Performance CTESDESQEComponent qualificationTrack NPI status BOM Risk AssessmentStrategy and tracking NUDs Drive NPI Actions and statusDevelop Supplier Quality SystemsDevelop New SourcesResolut

7、ion of problematic andstrategic issues Admin.CS1/CS2Supplier Process DevelopmentValidate Supplier CapacityEnsure Critical Processes are Capable Develop high risk suppliers and NUDsAddress Supplier Quality Issues MCARImmediate resolution onquality issuesQualification of engineering and supplier chang

8、esInitiate CS1/2 request&ChargebackPredictPreventProtectProcess FeedbackSupplier PerformanceMOTOROLA and the Stylized M Logo are registered in the US Patent&Trademark Office.All other product or service names are the property of their respective owners.Motorola,Inc.2005Supplier Development Process M

9、odelSupplier Development Process ModelTier 2SupplierMotorolaNUD developmentDo notReceive aDefectEach step of supplier quality processDo notShip aDefectDo notMake aDefectSub supplier managementProcess capabilityEscape preventionTier 1 SupplierSupplier Process DevelopmentPPAP/PSO of High Risk Componen

10、tsSupplier PerformanceMOTOROLA and the Stylized M Logo are registered in the US Patent&Trademark Office.All other product or service names are the property of their respective owners.Motorola,Inc.2005Supplier Quality Process ModelSupplier Quality Process ModelComponent QualificationGood Production PartsSupplier QualityIncoming QualityFast Response8 DDrill DeepChargeback ProcessChange Control Qualification