中高端商务酒店交流接待英语培训文档资料 酒店餐饮英语培训P41.ppt

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1、勤 练practice必背单词（一）必背单词（一）l 自助餐 buffetl 桌布 tableclothl 刀 knifel 叉 forkl 盘，碟 platel 玻璃杯 glassl 咖啡杯 cupl 毛巾 hand towell 餐巾 napkinl 碗 bowl酒店餐饮英语打招呼 称谓：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士们先生们），everyone（每一位）问候/欢迎 Good morning/afternoon/evening.早上好/下

2、午好/晚上好 How are you today,sir?您好，先生。Glad to see you(again).很高兴（再次）见到您。Nice to meet you.很高兴见到您。Welcome to Zhuhai Dehan Hotel.欢迎到珠海德翰大酒店。Welcome to our restaurant/bar/tea lounge 欢迎到我们饭店/酒吧/茶廊。必背单词（二）必背单词（二）l 牙签 toothpickl 烟灰缸 ashtryl 筷子 chopsticksl 勺 spoonl 醋 vinegarl 酱油 soy saucel 黄油 butterl 蜂蜜 honeyl

3、 酱 pastel 番茄酱 tomato sauce1 What can I do for you?有什么需要帮忙的吗？2 May I take your order now?现在点菜可以吗？3 May I recommend our speciality for you,sir?先生，我可以向您推荐我们的特色菜品吗？问询问询 4 How about a cup of oolong tea?乌龙茶可以吗？5 Would you like to sit by the window?你喜欢挨窗坐吗？6 Would you like me to book a free seat for you?要为

4、您预定空位吗？必背单词（三）必背单词（三）l 辣椒酱 chilli saucel 咖喱粉 curry powerl 芥末 mustardl 盐 saltl 糖 sugarl 姜 gingerl 蒜 garlicl 葱 shallotl 煮的 boiledl 炖的 stewed 7 May I show you our menu,please?Here is the menu.您要看我们的菜单吗？/您要点菜了吗？8 What would you like to drink?Beer/Coca cola/sprite/fruit juice/mineral water/tea 请问您要喝点什么？啤

5、酒/可乐/雪碧/水果汁/矿 泉水/茶 9 With ice or without ice?加冰的还是不加冰的？10 Would you like your steak well done,medium,or rare?牛排要熟透的，适中的还是嫩点的？11 50%cooked.70%cooked.80%cooked 五成熟，七成熟，八成熟12 We have both buffet-style and a la carte dishes,Which would you prefer?我们有自助式和点菜式，您喜欢哪一种？13 How would you like your egg/steak do

6、ne?您喜欢鸡蛋/牛排怎么做？14 How many are there in your party?请问你们一共有多少人？服务员：Good evening.Welcome to our restaurant.Do you have a reservation?客人：I dont think so.服务员：How many persons in your party?客人：four.对话对话 3-1 服务员：This way,please.Would you like a seat by the window?客人：Thats fine.服务员：Here is our menu.Please

7、take your time.I will be at your service soon.客人：Thank you.服务员：You are welcome.服务员：Good morning.Would you like a seat by the window?客人：Yes,please.服务员：How about this one?客人：Thats fine.Thank you.服务员：We have both buffet-style and a la carte dishes.Which would you prefer?客人：Id like the a la carte for br

8、eakfast.Im not very hungry.对话对话 3-2服务员：Ok,May I take your order now?客人：Sure.服务员：Here is our menu.客人：I would like to have a fried egg,two slices of bread with butter and ham and a glass of milk.服务员：Anything else?客人：Thats enough.How much is it?服务员：Totally 109 yuan.客人：Do I buy now?服务员：Yes,please.客人：Ok.

9、here is 120 yuan.Keep the change.Thank you for your nice service.服务员：You are welcome.必背单词（四）必背单词（四）l 炒的 fried/sautedl 油炸的 deep-friedl 蒸的 steamedl 酸的 sourl 甜的 sweetl 苦的 bitterl 辣的 hot/spicyl 咸的 saltyl 老的 toughl 嫩的 tender服务员：Good evening.Welcome!How many persons?客人：Just two.服务员：This way,please.Would y

10、ou like to seat by the window?客人：Yes,please.服务员：May I take your order now,sir?客人：Yes,please.Im in a hurry.对话对话 4-1服务员：Ok.We have both buffet-style and a la carte dishes.Which would you preper?客人：Id like the buffet.Its simple and wont take too much time.服务员：Yes,sir.All the buffet dishes are over ther

11、e,you can choose by yourself.客人：Ok,thank you.(after a while)服务员：Is everything all right,sir?客人：Very well.Can I have my bill,please?服务员：Yes,sir.Here is your bill.Two handred and eighteen yuan in total.客人：This is two hundred and twenty yuan.keep the change.服务员：Thank you,sir.Hope to see you again.服务员：G

12、ood evening.Welcome!How many persons?客人：Four.服务员：This way,please.Would you like to seat by the window?客人：Yes,please.服务员：May I take your order now,sir?客人：Wait a moment.My parents are coming soon.对话对话 4-2(a while later)服务员：May I take your order now,sir?客人：Yes.服务员：We have buffet,a la carte dishes and t

13、able dhote,which do you like best?客人：I think wed like to have the a la carte.服务员：So here is the menu.Please take your time.Ill be at your service later.客人：OK.服务员：Sir,shall I take your order now?客人：Yes.Wed like grilled American sirloin steak,grilled Angus beef tenderloin,and French onion soup.and wha

14、ts your speciality?服务员：Seafood.The roasted codfish with olive sauce is our special.Its very popular.客人：OK.A piece of roasted codfish.Do you think its enough for us?服务员：Just about.客人：OK,thank you.服务员：Just a moment please.(after the dinner)客人：Waitress.Can I have my bill?服务员：Just a moment sir.Well,the

15、total is three hundred and seventy one yuan.客人：Here is four hundred.服务员：Excuse me,sir.This is your receipt and change.Thank you for coming.Have a good day.3.致歉 Excuse me.不好意思，打扰一下。I am awfully/very sorry.真是很抱歉。I beg your pardon,sir.请您原谅，先生。Excuse me for interrupting.抱歉，打扰一下。（不得不打扰客人时）I am sorry,the

16、restaurant is fully booked.很抱歉，餐厅已经订满了。Im sorry to have kept you waiting,sir.抱歉让您久等了。4.结账 Would you like to pay cash or by credit card?请问您是付现金还是用信用卡？Excuse me,sir.Would you please sign your name here?打扰一下，先生。请您在这儿签名，好吗？Excuse me,sir.May I have your room card?打扰一下，先生。您能出示您的房卡吗？Here is your bill,sir.这

17、是您的账单，先生。The total is 120 yuan.总共是120元。Here is the receipt and change.这是收据和零钱。Its very kind of you./Thank you for your kindness谢谢您。/感谢您的关照。How much is it in US dollar?用美元是多少钱？Do you accept foreign currency?你们收外币吗？We accept US dollars.But we only have RMB for change.Do you mind?我们接受美元，但我们只能以人民币找零，您是否

18、介意？各付各的，分开付账 5.送客 Thank you,sir/madam.We hope to see you again.感谢光临，先生/女士。希望再次为您服务。Thank you for coming.Good night.感谢您的光临。晚安。See you next time.下次见。Hope to see you again.希望再次见到您。6.指引 This way,please.请这边走。Let me show you.我带您过去吧。Please take the lift to the 3rd floor.请乘电梯到三楼。Ture left/right at the first

19、 across.在第一个路口向左/右拐。Go straight ahead.直走。It will be on your right side,You cant miss it.它就在您的右手边，您会看到的。酒店餐饮常用词汇牛排 steak 海鲜 seafood 餐后甜点 dessert 生鱼片 sashimi蒸的 steamed 酱油 soy sauce煮的 boiled 醋 vinegar油炸的 fried 辣椒酱 chilli sauce大虾 shrimp 盐/糖 salt/sugar生蚝 fresh oyster 黄油 butter烤的 roasted/grilled/baked芥末 m

20、ustard 刀/叉 knife/fork盘/碟 plate 碗 bowl玻璃杯 glass汤勺 spoon餐巾 napkin筷子 chopsticks牙签 toothpick胡椒 pepper汤 soup水果 fruit蔬菜 vegetable牛肉 beef羊肉 mutton猪肉 pork鱼肉 fish 鸡肉 chicken 酸的 sour甜的 sweet苦的 bitter辣的 hot主食 main food色拉 salad冷食 cold dishes粥 soup面 noodles洋葱 onion米饭 rice河粉 fried rice noodle虾饺 shrimp dumpling 馒头 steamed bread咖喱 curry早饭 breakfast午饭 lunch晚饭 supper/dinner