2022交通银行(英文)_交通银行英文简称.docx
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1、2022交通银行(英文)_交通银行英文简称 交通银行(英文)由我整理,希望给你工作、学习、生活带来便利,猜你可能喜爱“交通银行英文简称”。 Bank of communications customer service requirements 1 .Employees when to handle the busine for the customer required to maintain the pro and friendly attitude , smiling, calm emotions appropriately , so that customers feel comfor
2、table and relaxed, to enhance the good image of our customer service .2 Employees communicate with customers when customers want to listen carefully to speak , if neceary, in simple language restated to customer needs, ask the customer to confirm, to ensure full and proper understanding of customer
3、needs. 3 Employees to respect our customers privacy , confidentiality of customer information without customer permiion is prohibited forms of information leakage customers . 4 .Employees should try to meet customer requirements, customer requirements can not be achieved for the proposed , should be
4、 patiently explained and persuasion to change the unreasonable expectations of customers .In not sure how to answer customer questions , they should consult their superiors not to non-bank policy as an excuse for customers, but also not free to promise customers. 5.Employees must attach great import
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