涉外导游英语口语实训教程ppt课件.ppt

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1、新世纪高职高专英语实训类课程规划教材主编刘惠霞副主编张建花编委李维李艳红王珊珊张可Latter-phase ServiceUnit Fourteen1Warm-up Questions2Language Points3Situational Dialogues4Strengthening Your Professional Skills5Practice6SupplementsWarm-up QuestionsONEHow do you send souvenirs to your tourists?How do you send souvenirs to your tourists?1How

2、 How do do you you help help your your tourists tourists to to return return the the defective products?defective products?2In In your your opinion,opinion,what what information information should should a a thank-you letter include?thank-you letter include?3Language PointsTWOreceipt rsi:t收据EMS邮政特快专

3、递服务specialty spelti 特产Chinese Herb中药defective product缺陷产品historic figure历史人物postal parcel邮包natural scenery自然景色thank-you letter感谢信travel advisory旅游咨询Situational DialoguesTHREEScene OneTony is asking the guide to post Chinese Herb to the USA.(TG=Tour GuideLi Hua/Linda;T=Tony;C=Clerk)TG:Hello!This is L

4、inda speaking.What can I do for you?T:Hello,Linda.This is Tony coming from New York.Two weeks ago I joined your tourist group.During the tour time,I bought some Chinese Herb.It is amazing.Could you do me a favor to buy some more for me?TG:Yes,of course.Would you like to give the prescription?T:It is

5、 Liuwei Dihuang Pills bought in Beijing Tongren Drugstore.TG:I got it.T:Later Ill transfer money to your bank account.Situational DialoguesTHREEScene OneTG:OK.T:Thanks a lot.TG:My pleasure.Bye.(A few days later,Linda posts the Chinese Herb at a post office.)TG:Hello,I want to mail some Chinese Herb.

6、C:OK.Please buy a box first to pack up these things.Where do you want to send it?TG:The USA.C:Please fill in the form.TG:Just like this?C:Yes.And please fill in how much your things are worth.Situational DialoguesTHREEScene OneTG:OK.C:Would you like to mail it by air or by sea?TG:How long will it ta

7、ke to mail things to the USA by air?C:About 10 days.You can send it by express mail if you need it faster.It will only take three or four days.TG:I want to send it by express mail.The faster,the better.C:OK,the postage is 325 yuan.TG:Here you are.C:This is the receipt.Please keep it.TG:Thanks.Situat

8、ional DialoguesTHREEScene Two(TG=Tour GuideLi Hua/Linda;A=Alice)TG:Good morning.This is Linda.Can I help you?A:Ah,yes.This is Alice.Your tour guide gave me a deep impression when I traveled in China last year.I want to take a trip this month.However,I have no idea about where to go.TG:Then,what woul

9、d you like to do?Would you like to see different places?Or would you prefer to stay at a resort and relax yourself?A:I would like to see different places.Thats more interesting.TG:What about some places of historic figures and culture heritage?A:Er I prefer to see some natural sceneries,such as,land

10、scapes,famous mountains and great rivers,and so on.Situational DialoguesTHREEScene TwoTG:I see.How about Guilin landscape?Heres a trip that is packaged by one of the airline companies.It includes your air fare and the cost of the hotel.I think you may be interested in it.A:Well,that sounds great.How

11、ever,are there any other places?TG:Yes,therere many choices.For example,the Huanglong Scenic Area in Sichuan Province,Suzhou Gardens,Jiuzhaigou,Five Great Mountains,and so on.A:Thank you.I think Id better think it over before I make the decision.Could you mail me the brochures?TG:Of course.Is there

12、anything else I can do for you?A:No,thanks.Ill come to you when I have decided.TG:OK.Situational DialoguesTHREEScene ThreeA Thank-you LetterDear Mrs.Li(the guide),I am Luke,and first of all I want to say thank you very much for your help.You know I was ill when we climbed the mountain.I was very unc

13、omfortable but I didnt want to give up.Thanks to your and all the kind-hearted peoples help,I came back to health quickly and finished the travel.I have to say I have a very good time during this travel and together with all of you.I think your tour agency is very good and I will tell my friends abo

14、ut it.I think they will be happy to have a travel organized by your company.I hope we can meet in your company soon.Thanks again!Your friend,LukeSituational DialoguesTHREENotesThis is speaking我是1Its amazing.太神奇了。2Could you do me a favor to 您能帮我吗？3Situational DialoguesTHREENotesPlease fill in the for

15、m.请把这个表格填一下。4Would you like to mail it by?您想通过邮寄？5How long will it take to?到需要多长时间？6Situational DialoguesTHREENotesThe faster,the better.越快越好。7I have no idea about where to go.我不知道去哪里好。8How about?怎么样？9Situational DialoguesTHREETips感谢信写作指南感谢信写作指南感谢信是用于致谢他人的馈赠、款待、帮助以及对慰问信和祝贺信的回复。信件不宜过长，只需写明感谢他人的理由，信文要

16、感情真挚，措辞得体。感谢信一般分为三个部分：1.表达感谢并说明原因。2.提及自己曾受到对方的帮助。3.再次感谢或表达回报愿望。一.掌握写信格式感谢信属于书信，应该使用英文书信的写作格式。首先应该在左上角写上称呼，后面用逗号；正文写作结束后应该在右下角写上敬语，如Yours sincerely;然后在下一行与之对齐署名。Situational DialoguesTHREETips二.有序组织要点首先，应当友善地对对方的生活表示关心；其次，应明确陈述写信的目的，即致谢；然后，应肯定对方的帮助恰到好处；最后，应对对方给予的帮助再次表示感谢并表示良好的祝愿。三.灵活把握时态感谢信的正文中的时态灵活多变

17、。通常，在提到对方曾经所给予的帮助时，应用过去时态；在提到对方的帮助所产生的实际效果时，可以使用现在完成时态；在涉及现状时，应用一般现在时态；在表达祝愿或希望时，使用一般将来时态。Situational DialoguesTHREETips四.运用规范的语言感谢信有其自身的特色，在行文的每一个环节也有一些常用句型。另外表示从对方的帮助中获益时，可以用I benefited greatly from your help./With your help,I achieved 等句型表达；也可以用虚拟语气表达，如：Without your help,I couldn t have /But for

18、your help,I couldnt have /If it hadnt been for your help,I couldnt have 等，这样更能增强表达效果。五.表达感激之情这一部分一般会使用Thank you very much for your kindness and deep concern.或Thanks again and wish you all the best.之类的语言表达感激之情。Strengthening Your Professional SkillsFOURRole-playSuppose you are the tour guide.You need

19、to post the tourist brochures of the tour agency to your former tourists.Simulate situational dialogues with your partners:one plays as the tour guide;and others play as the tourists.Strengthening Your Professional SkillsFOUREmergency HandlingIf you are a tour guide,what will you do in the following

20、 situations?1Help Alice who has gone back to her country to return a defective item.2Peter forgot to take one piece of his luggage after going back to his country.PracticeFIVEMatch each picture with the correct description below.credit card postal parcel questionnaire souvenir post card thank-you le

21、tterCABABCPracticeFIVEMatch each picture with the correct description below.DEF credit card postal parcel questionnaire souvenir post card thank-you letterCABDEFPracticeFIVETranslate the following words and expressions into English.特快专递 邮包 旅游咨询EMSpostal parceltravel advisory 特产 中药 收据specialtyChinese

22、 HerbreceiptPracticeFIVEComplete the following dialogues in English with the information given in the brackets.(TG=Tour GuideLi Hua/Linda;T=Tony)TG:This is Linda speaking.What can I do for you?T:Linda,this is Tony._.(我去年参加了您带的团，印象很深刻。)_.(我从你们的旅游手册里看到有关西安旅游的资料。)TG:_.(是的，我们每星期出团两次。每周一和周四早上出发。)T:How mu

23、ch is the tour?I read in your travel brochure about your tours to XianSituation OneYea.We have two tours each week,leaving Monday and Thursday morningsYea.We have two tours each week,leaving Monday and Thursday morningsPracticeFIVEComplete the following dialogues in English with the information give

24、n in the brackets.TG:_.(两天全部费用一共是500元。)T:_?(能不能告诉我更多行程的细节?)TG:_ _.(好的，巴士早上8点由我们公司出发，车程约六小时，中途停两站欣赏风景。)T:_？(关于住宿方面呢?)TG:Youll be staying at Sunshine Hotel.Its a three-star hotel.T:_?(听起来很不错，三餐都包含在费用内吗?)TG:Yes,all meals are included in the price that I gave to you.Two days.Total price is five hundred

25、YuanSituation OneCan you give me more detail on whats included in the packageSure.The coach leaves at 8:00 am,in front of our office.The drive takes about six hours,with two stopsto see some sightsWhat about the hotel accommodationsSounds very good.Are all meals included in the pricePracticeFIVEComp

26、lete the following dialogues in English with the information given in the brackets.Translate the following letter into English.广西国际旅行社：我们是美国的一批客人，这次5月1日的旅程，得到了导游的热情接待，通过她的讲解了解到了桂林的风土人情和概况。她唱的山歌让我们十分难忘。这次桂林之行是我们最开心的一站。我们非常满意导游的工作，再次表扬！布朗2015.5.10Situation TwoDear Guangxi international travel agency,W

27、e are a group of travelers from the United States.We got warm receptions from the tour guide in the May 1 trip.We have learnt about the general situation of the local conditions and customs of Guilin via her explanation.Her folk songs appealed to all of us which give us very unforgettable experience

28、.The trip of Guilin is one of our most happy ones.We are very satisfied with the tour guides work.We all appreciate her again.BrownPracticeFIVESimulated ActingAct out how to send souvenirs to the tourists.Tour guide:Zhang YuTour leader:Peter BrownTour group:a 10-member group from EnglandSituation On

29、ePracticeFIVESimulated Acting Suppose you are Smith,a tourist from England.After the travel,you are supposed to write a thank-you letter to Xian International Travel Agency.SupplementsSIXExpressions on Giving GiftsA surprise for you.Hope youll like it.给您个惊喜，希望您会喜欢。1Wow,is it really for me?Its just w

30、hat I want.这真的是送给我的吗？我一直想要这个呢。2Thats so nice of you.Shall I open it?您太好啦，我能打开看看吗？3SupplementsSIXExpressions on Giving GiftsThis is a small present for your son.这是送给您儿子的小礼物。4Heres a small souvenir from Beijing.这是在北京买的小纪念品。5This is for you.I hope youll like it.这是给您的，希望您会喜欢。6SupplementsSIXExpressions o

31、n Giving GiftsThank you.I like it very much.谢谢。我很喜欢。7Thank you.May I open it?谢谢。我可以拆开吗？8Its so nice of you.您真好。9SupplementsSIXEmergency-handling DialoguesConsult travel routes.(TG=Tour Guide;T=Tom)T:Hi,I am Tom coming from London.TG:Hi,Tom.Is there anything I can do for you?T:Yes.Your travel agency

32、gave me deep impression last summer.I am going to have a summer vacation next week.Would you recommend some scenic spots to see?TG:Well,I strongly suggest you going to Sichuan which is our new travel route.Its really charming.T:Let me have a look at the pamphlet.Scene OneSupplementsSIXEmergency-hand

33、ling DialoguesCall about promotional materials.(TG=Tour Guide;L=Luke)L:Hi!This is Luke.I need some sightseeing advice.Could you send your promotional materials to me?TG:It is my pleasure to help you,sir.Could you tell me your e-mail address?L:My e-mail address is L.TG:OK,I will send them right away.Scene Two