《民航空乘英语》期末试卷(A卷).docx
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1、3. May I turn on the reading light for you?民航空乘英语期末考试(A卷)4. Would you please return your seat to its upright position?题目Part IPart IIPart IIIPart IV总分得分5. Heres the entertainment system guide instructions. If you have any questions, please tell me.6.请回到座位上,系好安全带。7,请出示您的机票和护照,好吗?8.请别担心。这是由于气压的改变引起的。C
2、ggrt I Proper Nouns &( 20 分)Directions: In this part, there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.(本大题共 1()小题,每小题2 分,共 2。分)()1. boarding passA.开胃菜,开胃食品()2. safety checkB.儿童餐()3. cabin attendantC.小桌板,折叠桌( )4. oxygen maskD.客舱乘务员,空姐( )5. appetizerE.
3、安全演示( )6. safety pinF.安全检查()7. Child MealG.登机牌()8. pilotH.安全别针( )9. safety demonstrationI.氧气面罩()10. tray (ableJ.飞行员,驾驶员9.为了安全,我们在着陆前不得不关闭卫生间。Part IIIReading Comprehension(40 分)Part II Translation( 20 分)Directions: In this part, there are five sentences which you should translate into Chinese and fiv
4、e sentences which you should translate into English. Be sure to write clearly.(木大题共 10 小题,每小 题2分,共20分)1. Please fasten your seatbell and adjust your seatback to the upright position.2. We can help you if you want to order an airport ambulance.10. 为了您的安全,请您马上回到座位上坐好并系好安全。Passage OneDirections: Read t
5、he passage. After the passage there are 5 questions. To each question, there are four possible answers marked with A, B, C, and D. Please choose the correct or best answer to each queslionK本题共5小题,每小题4分,共20分)Cabin ServiceCabin attendants make face-to-face contact with passengers. Their professional i
6、mage reflects the airlines sen ice image. Passengers opinion of an airline is based on iheir words, behaviors and service standard.Cabin attendants should possess essential qualifications for their work, as well as the rigid physical requirements such as height and vision. The quality of cabin servi
7、ce is judged on the friendliness, courtesy and appearance of the cabin attendants.First, cabin attendants should enjoy their work. They are doing an exciting and challenging job. They should be friendly and helpful to passengers. They must keep smiling during their work, for a smile is a good way io
8、 help passengers relax. They must also provide courteous and efficient service to thepassengers. Second, a warm concern for the passengers is a necessary qualification for passenger service work. Dignity, warmth and a sincere liking for the passengers are the best qualities.1. How do passengers get
9、their opinions of the airlines?A. Cabin attendants speech.B.Cabin attendants behavior.C. Cabin attcndants, service standard.D.All of the above.2. The excellent quality of cabin service is NOT judged on.A. the request of the passengersB.the friendliness of the cabin attendantsC. (he courtesy of the c
10、abin attendantsD. the height and vision of the cabin attendants3. Why should cabin attendants keep smiling during their work?A. Because they like smiling.B. Because the smile is a good way to help passengers relax.C. Because the passengers ask them to smile.D. Because it can make their faces thinner
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