新编剑桥商务英语Unitb.pptx

《新编剑桥商务英语Unitb.pptx》由会员分享，可在线阅读，更多相关《新编剑桥商务英语Unitb.pptx（51页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、Communication Communication Discussion:Divide the class into Discussion:Divide the class into groups and discuss the following groups and discuss the following questions:questions:What form of communication do What form of communication do you usually use?Why and why not?you usually use?Why and why

2、not?How many forms of communication How many forms of communication are there in our modern society?are there in our modern society?Rank them in terms of formality.Rank them in terms of formality.第1页/共51页第2页/共51页Teaching ObjectiveUnit overview Content 1 2 3学时分配 3*45 min 学生作业 supplements第3页/共51页Teach

3、ing Objective To enable Ss to take and leave telephone messages To raise awareness of clarity in spoken language To practice reading for gist and specific information To practice listening for gist and specific information 第4页/共51页Unit Overview Keeping in touch:Speaking to find out each others use o

4、f various forms of communication,readingLeaving voice mails:Listening,language focus,speaking Taking messages:listening,language focus,speaking 第5页/共51页Keeping in touch Vocabulary Reading questionsTextOral practiceInterview（audio）第6页/共51页Vocabulary1-2 international communication 国际交流 official langua

5、ge 官方语言language skills 语言技能 exceed 超越 over-estimate 过高地估计 manageable 便于管理 understate 轻描淡写 culture-specific 某一文化所特有的 work environment 工作环境 the business world 商界 seminar 研讨会(研究生班)management 管理人员 follow-up evaluation 后续评估 supplier 供应商第7页/共51页Vocabulary2-2 department training budget 部门培训预算 deadline 最终期限

6、 voice mail 语音信息 answering machine 录音电话（英国英语用 answer phone）half-year sales report 半年度销售报告 complimentary ticket 免费赠送的票 native speaker 操本族语言的人 time schedule/时间安排表 Ericsson 全名为 Ericsson Telecommunications 瑞典爱立信电讯公司 Stockholm 斯德哥尔摩（瑞典首都）Helsinki 赫尔辛基（芬兰首都）Scandinavian 斯堪的纳维亚（北欧地区，包括挪威，瑞典，丹麦，冰岛等国家）Copenh

7、agen 哥本哈根（丹麦首都）Danish Telecommunications Trade Fair 丹麦电子通信交易会 第8页/共51页第9页/共51页ReadingStep 1ReadthearticleaboutusingEnglishfor international business,looking for thetopicsentenceandthekeywordsandgiveatitletoeachparagraph.Step 2 Answer the questions about thearticleandchecktheanswers.Step 3Explainthet

8、itleandsomenewwordsandusefulexpressions.第10页/共51页Reading questions Why does Ericsson use English as its official language?What can native English speakers do to communicate more effectively?Why are native English speakers unaware of the difficulties of listening to foreign languages?How does Ericsso

9、n makes its employees more aware of these difficulties?第11页/共51页TextText TranslationWords and expressions第12页/共51页Is your English too English?English may be the language of international business but,as Alison Thomas reports,its not only non-native speakers who need to learn how to use it effectivel

10、y.lChinese第13页/共51页Is your English too English?1.Ask a Swedish Ericsson executive Talar du Svenska?and he may well reply Yes.But only at home.At work I speak English.Ericsson is one of a growing number of European companies that use English as their official corporate language.These companies recogn

11、ize and,at the same time,increase the dominance of English as the language of international communication.Soon the number of speakers of English as a second language will exceed that of native English speakers.Chinese第14页/共51页Is your English too English?2.Although a company might use English a its o

12、fficial language,its employees are unlikely to be bilingual.Language trainer Jacquie Reid thinks we consistently overestimate the fluency of non-native speakers.We always assume that because their language skills are better than ours,they understand everything we say.lChinese第15页/共51页Is your English

13、 too English?3.So how should we adapt our use of language and what are the common problems?Simplify it,it Reids advice.Dont overcomplicate the message.Reduce what youre saying to manageable chunks.Reid always tells people to limit themselves to one idea per sentence.Its also important to slow down a

14、nd not raise your voice.lChinese第16页/共51页Is your English too English?4.Dr Jasmine Patel,a language consultant at Europhone,says different languages also have their own approach to dialogue.The British start with idiomatic expressions such as So,should we get down to it?And understate important issue

15、s with phrase such as There could be a slight problem.They also say Thats a good idea butwhen they mean NO and they repeatedly use the word get with different meanings.And worst of all,they insist on using humour which is so culture-specific that no-one understand it.Chinese第17页/共51页Is your English

16、too English?5.The majority of English native speakers are insensitive to the stress of trying to understand a foreign language in a work environment because they rely on business world speaking their language.At Ericsson,however,this is not the case.At the UK subsidiary,Ericsson Telecommunications,m

17、anagement training course include seminars on both language and cross-cultural issues.A frequent comment made in follow-up evaluations is that increased awareness has improved communication and,more importantly,given participants a better understanding of their own language and how others might inte

18、rpret it.Chinese 第18页/共51页Text translation 英语可能是国际商务的通用语言，但是，正如艾莉森英语可能是国际商务的通用语言，但是，正如艾莉森托马斯报道的那样，并不只是母语不是英语的人才需托马斯报道的那样，并不只是母语不是英语的人才需要学习如何有效地使用英语。要学习如何有效地使用英语。第19页/共51页Text translation 1.如果您用瑞典语问爱立信公司的瑞典主管，如果您用瑞典语问爱立信公司的瑞典主管，“你是否会说瑞典语？你是否会说瑞典语？”他很有可能回答说：他很有可能回答说：“是的，但只是的，但只是在家里，工作中我说英语。是在家里，工作中我说英

19、语。”越来越多的欧洲公司将英语作为正式的工作语言，爱立信电讯公司便是其越来越多的欧洲公司将英语作为正式的工作语言，爱立信电讯公司便是其中之一。这些公司认同了这一现象，同时也促进了英语在国际交流中成为主要语言。用不了多久，英语作中之一。这些公司认同了这一现象，同时也促进了英语在国际交流中成为主要语言。用不了多久，英语作为第二语言的人数将大大超过英语做为母语的人数。为第二语言的人数将大大超过英语做为母语的人数。第20页/共51页Text translation 2.虽然公司可能把英语定为其正式的工作语言，但是雇员却不可能都具备双语能力。语言训练官杰奎尔虽然公司可能把英语定为其正式的工作语言，但是雇

20、员却不可能都具备双语能力。语言训练官杰奎尔雷德认为：雷德认为：“我们总是过高地估计英语做为外语使用者的语言流利程度。我们总是想当然地认为他们理解我们总是过高地估计英语做为外语使用者的语言流利程度。我们总是想当然地认为他们理解我们所说的每一句话，因为他们的语言技能比我们要好。我们所说的每一句话，因为他们的语言技能比我们要好。”第21页/共51页Text translation3.那么，怎样才能使我们的言词适应他们，而普遍存在的问题有那些呢？雷德的建议是那么，怎样才能使我们的言词适应他们，而普遍存在的问题有那些呢？雷德的建议是“简单化您的言辞，简单化您的言辞，”“不要使话语过分复杂。把你说的话限制

21、在可控制的语段。不要使话语过分复杂。把你说的话限制在可控制的语段。”雷德总是告戒人们，一句话只能表达一个雷德总是告戒人们，一句话只能表达一个意思。意思。“说话放慢速度，不要提高嗓门也很重要。说话放慢速度，不要提高嗓门也很重要。”第22页/共51页Text translation4.欧洲电话公司的语言顾问杰斯敏欧洲电话公司的语言顾问杰斯敏佩特尔指出，不同的语言有佩特尔指出，不同的语言有其特有的对话方式。其特有的对话方式。英国人往往以类似那么，我们就谈点正经的吧这样的俗语来开始一个话题，而重要的事情则被轻描淡写为：可能出了点小问题。他们还会说那主意不错，不过而实际上这意味着拒绝；他们反复用get这

22、个词来表达不同的意思。最糟糕的是，他们固执地使用没有人能理解的幽默，因为这种幽默是在特定的文化里才有的。”第23页/共51页第24页/共51页第25页/共51页Text translation5.尽管强调在工作环境中要学会一种外语，大多数以英语为母尽管强调在工作环境中要学会一种外语，大多数以英语为母语的人对此却毫无反应，因为他们对商界中使用自己的母语有语的人对此却毫无反应，因为他们对商界中使用自己的母语有一种依赖性。但是在爱立信公司，情况并非如此。在爱立信电一种依赖性。但是在爱立信公司，情况并非如此。在爱立信电子通讯公司的英国子公司里，管理人员培训课程中包含了语言子通讯公司的英国子公司里，管理

23、人员培训课程中包含了语言和跨文化问题两个方面的研讨会。在其后续的评估中，常见的和跨文化问题两个方面的研讨会。在其后续的评估中，常见的一个评语是：语言文化意识的提高促进了交流，更为重要的是，一个评语是：语言文化意识的提高促进了交流，更为重要的是，它使参加者更好地理解自己的母语，并了解别人怎样来理解它。它使参加者更好地理解自己的母语，并了解别人怎样来理解它。第26页/共51页Words and expressions 1-4 Ask aand是一个惯用语，相当于if you ask，you will,实际上这是一个省略了if的条件从句，在If 省略的时候，主句必须由 and 来连接，比如：Prac

24、tice speaking English more,and you will improve your oral English quickly.多说英语，那么你的英语口语提高就会很快。And he may well reply这里的well作副词，表示“在很大程度上”，“远远地”，例如：He is well past forty.他已经四十多岁了。又比如：He sat well back in his chair.他在椅子上坐得很靠后。第27页/共51页Words and expressions 2-4 Dominance:意思是“占据统治地位”。形容词形式是：dominant.Peace

25、 was the dominant theme of the conference.和平是大会的首要议题。Exceed:超过的意思。比如：If your liabilities exceed your assets,you may go bankrupt.如果你所负的债务超过你的资产，你就会破产。Over-estimate,over-complicate 注意这两个单词的构词法，英语中的前缀，over-含有“过分”，“过于”的意思，其他例子还有：oversleep睡过头，overheat温度加得过高，overact 行动，举止过分等等。与此相反的前缀是under-，表示，“过低”，“低于”。例

26、如：underestimate 过低估计，underact 表演不充分，underfeed喂食太少。第28页/共51页Words and expressions 3-4 Limit themselves to“把限制在”，注意，这里的to 是介词，后面必须跟名词性词组，例如：As the supply of tea is running short,we must limit each person to one cup.由于茶水供应不足，每个人只限一杯。Worst of all“最糟糕的是”，例如：Worst of all,he had no hope of shaking her reso

27、lution.最糟糕的是，他没有指望能动摇她的决心。Insist on“.坚持”，注意，insist的用法，insist on/upon sth./doing sth.,例如：I insist on his coming with us.我坚持他和我们一起来。Insist 后面也可跟 that 引导的从句：They insisted that she(should)be invited.他们坚持要邀请她。Insist 的词义与persist相近似，但必须注意的是persist必须与介词in 连用：persist in sth./doing sth.“坚持做某事”。当persist跟that引导

28、的从句时，它的意思就发生变化，表示“坚持说”，“反复说”，例如：He persisted that he was innocent of the crime.他坚持说自己没犯罪。第29页/共51页Words and expressions 4-4 Be insensitive to“缺乏反应的，”“对不敏感”，例如：insensitive to the needs of the customers.对顾客的要求不敏感。Rely on/upon sth 注意这一词组的用法。后面可以是接名词或代词，比如，She relies on her parents for tuition.她的学费依赖她的父

29、母。还有，这个词组的后面也可以跟不定式。比如：You may rely on me to help you.你可以依靠我来帮你。也可以跟复合结构，例如:Dont rely on my/me helping you.不要指望我来帮你，文章中的rely on the business world speaking their language 是最后一种用法。第30页/共51页Oral practice the fast speed makes it difficult to follow 语速太快跟不上 local accent 地方口音 idiomatic language 俗语 fail t

30、o understand the slang expressions 不能理解俚语 difference in cultural background create barriers in communication 文化背景差异造成交际障碍 cannot appreciate English culture-specific humor 不能欣赏英语文化中特有的幽默。what do you find difficult about understanding native English speakers?参考词汇和表达第31页/共51页Interview listen The evolvi

31、ng English language Impact on news organizations and their audience The full meaning of spam Text messaging 第32页/共51页Leaving voice mails Listening practiceLanguage pointsOral practiceSupplementary reading Audio material第33页/共51页Leaving voice mail Listening 1Step1 Read the requirement of the exercise

32、andguessthecontentofthefivevoicemail.Listen to the tape and try to match the rightitems.Step 2 ListentothetapeagainandchecktheanswersStep 3 Listentothetapeforathirdtimewhilereading the tapescripts and correct theanswers.第34页/共51页Word tips1.Imafraiditsnotgoingtoworkoutbecauseofdeadlinehere.因为我有工作要赶期限

33、，恐怕那个时间不合适2.Couldyougetbacktomeasap?您可以尽快回电话给我吗？3.I think the time schedule looks a bit on theoptimisticside,aswell.时间安排看来可行。第35页/共51页Listening practice Frida Andersson,a manager at Sanderlin AB in Stockholm,receives five voice mails.Listen and decide what each speaker is trying to do.Which of the c

34、alls do you find difficult to understand?Why?第36页/共51页Language points Dont forget Leaving answering machine message When we leave messages,it is important to be every clear.Prepare the listener for the messages This is Frank Larson from Scandinavian Conferences.Its 9.30 on Wednesday morning.Im ringi

35、ng about the sales report.Make requests simple and polite Could you send me the report,please?Could you please call me back?Give clear contact information Im in Helsinki until Friday.My telephone number is 346766 第37页/共51页Oral Practice Work in pairs.Look at the tapescript and choose one of the diffi

36、cult messages.Make it easier to understand.第38页/共51页Supplementary reading1-5 Opportunity or“The Black Hole of Calcutta”“Hi,this is Mike Simmons.Im away from my desk right now,so please leave a detailed message and Ill call you right back.”Dont bet on it!The research results are in and the news is no

37、t good.Personal experience and hundreds of interviews with both callers and receivers of voice mail clearly state that a high percentage of voice mails will not be returned.Why?Its really pretty basic when you think about it.Unless you either know the person leaving the voice mail or the message is

38、terribly compelling,why would anyone bother to respond?Time is too precious for the decision maker to“waste time returning unsolicited phone calls!”So that brings up a question.Should you even leave a message?Its Your Call!There are two schools of thought.Some sales professionals always leave a mess

39、age on the theory that any sales contact is at least a brief introduction,and there is the hope that the call might get returned.Others hang up because they are convinced that voice mail simply doesnt work.So whos right?Leave a message or dont leave a message,the debate goes on!Voice Mail第39页/共51页Su

40、pplementary reading2-5 First off,as few as 10 percent of the prospects you call will return a“cold call”voice mail.So the odds arent very good for the caller.The world is flooded with voice mail,e-mail and regular mail.Unless a businessperson is absolutely fascinated by the first words out of your m

41、outh,he or she will hit the erase button and youre history.Think about it for a moment.How many“cold call”voice mails do you return at home or at the office?Not many,Ill bet.And why dont you?Too little time to do the really important things,dont want to waste time,dont know the person or company cal

42、ling,the list goes on.But people do return certain voice mail messages.In fact,if you employ some logic and straight thinking,your call-back rate can go as high as 50 percent.The simple fact is this,voice mail can and does work for many successful salespeople.Make It Work-Learn the Basics Persistenc

43、e Voice Mail Opportunity or“The Black Hole of Calcutta”Voice Mail Facts第40页/共51页Supplementary reading3-5 set appointments for a living say to call back up to seven times.That seems like a lot,but it works.Studies show that your“hit rate”will improve after four or five calls,perhaps because the prosp

44、ect now realizes you are serious about the call.However,while persistence can pay off,its still a numbers game,with a low probability of success.The Power of Unique Connect To get your foot in the“telephone door,”you also need what I call a“Unique Connect.”A Unique Connect is any bit of information

45、that establishes an immediate and positive rapport between you and your prospect.Its your ticket to a conversation,an appointment and(hopefully)an eventual sale.Unique Connects,ranked in order of effectiveness,can include:A referral from someone your prospect knows personally and/or professionally.T

46、he name of a mutual friend or associate.This is the next best entre,after a referral,into any business relationship.Any revealing insight or information you have developed about the clients company,industry or competitive situation.A new product,idea or solution that translates directly into compell

47、ing benefits for the prospect and which can be stated quickly.Mutual customers or business relationships,around which you have helpful insight for your prospect.Who doesnt want help in selling their products and services?An industry report,article,or work samples that you really think your prospect

48、will find interesting.Voice Mail Opportunity or“The Black Hole of Calcutta”第41页/共51页Supplementary reading4-5 You should be able to state your Unique Connect for each prospect in less than 15 seconds.If you cannot find a Unique Connect of any kind,leaving a voice mail may not be worth your time.So,th

49、e key is a Unique Connect and a message that is brief.Short and Sweet How long should a voice mail be?No longer than 30 seconds,and less if possible.You should write out your voice mail messages.Time it.Practice it.Revise it.A winning voice mail will consist of the following:A quick introductionyour

50、 name and your company(6-8 seconds);Your Unique Connect(12-15 seconds);and A clear,time-referenced call to action and phone number(8-10 seconds).Heres how it might sound:“This is Bob Heckman with the Allen Group.Bill Evans suggested I call you.Weve been able to reduce his inventory costs by 16 perce