{品质管理制度表格}酒店管理导论酒店品质检查细则评分表中英文.pdf

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1、 品质管理制度表格酒店管理导论酒店品质检查细则评分表中英文 1.FrontOffice 前厅 1.1Operator 总机 7 0 1.2Reservation 预订部 12 0 1.3StationCounter/Arrival 接机服务 14 0 1.4Check-in 接待部 17 0 1.5MorningCall 叫醒服务 6 0 1.6Information 问询处 10 0 1.7Concierge 礼宾部 12 0 1.8CheckingOut 收银 11 0 1.9OverallImpressionofFrontOffice 整体印象 33 0 前台得分 FrontOffice

2、SubTatol 122 0 2.Rooms 客房 2.1RoomEvaluation 客房评估 38 0 2.2RoomMakeUpandTurnDownService房间收拾与开夜床 19 0 2.3Laundry 洗衣 17 0 2.4MiniBar 迷你吧 15 0 2.5OverallRoomComfort 舒适程度 14 0 客房得分 RoomsSubTatol 103 0 3.Food&Beverage 餐饮 3.1BuffetBreakfast 自助早餐 20 0 3.2ChineseRestaurantService 中餐厅 32 0 3.3WesternRestaurant

3、 西餐厅 37 0 3.4Bar/Coffeeshop/LobbyBar 咖啡厅/酒吧 23 0 3.5RoomService 送餐服务 29 0 3.6OverallComfortinDiningAreas 整体餐厅舒适程度 24 0 餐饮得分 Food&BeverageSubTatol 165 0 4.Otherservices 其它 4.1RecreationFitnessCenter 康乐设施 32 0 4.2BusinessCenter 商务中心 8 0 4.3RetailOutlets 商店 9 0 4.4SouvenirShop 纪念品商店 9 0 4.5Engineering&

4、Maintenance 工程/维修 11 0 其它得分 OtherServicesSubTatol 69 0 5.Facilitiesforsafety&thehandicap 安全设施 5.1FacilitiesforSafety 安全设施 11 0 5.2HandicapPeopleandChild-careService 儿童/伤残人士设施 8 0 安全设施得分 Safty&HandicapSubTatol 19 0 6.OverallImpressionofHotel 整体印象 6.1HotelOutdoorArea 酒店户外地区 6 0 6.2Corridors 走廊 7 0 6.4

5、PublicRestrooms 公共洗手间 9 0 整体印象得分OverallImpressionSubTatol 22 0 酒店总得分 HotelGrandTatol 500 0 0 1.FrontOffice 前台 1.1Operator 总机 标准得分 Tatol 实际得分 Actual 1.Itwasansweredwithin3rings.电话三响内接听 1 2.Didtheoperatorgreettheguestandstatedthenameofthehotel?接线生有道出酒店名称和向客人致意 1 3.Doestheoperatorsspeakwithafriendlyton

6、e?接线生声调亲切 1 4.WasthemandofEnglishgood?英语掌握得好 1 5.Wasthecalltransferredpromptly?电话转接速度 1 6.Itwasfreeofbackgroundnoise.电话里无杂音 1 7.Didtheoperatorthanksforguestscall?接1 线生有否向客人致谢 SubTotal 总机得分 7 0 1.2Reservation 预订部 Total Actual 1.Thecallwaspickedupwihin3rings.电话三响内接听 1 2.Answeredprofessionallyandstated

7、thehotelname 员工应答专业并道出酒店名称 1 3.Thecallwasfreefrombackgroundnoise电话里无杂音 1 4.Thedateofarrivalanddeparturewereconfirmed 确认入住及离店日期 1 5.Didthereservationstaffexplainpatiently&clearly?耐心清楚地解释 1 6.Didconfirmtheguestnamesspellingandcontactmethod 确认客人姓名及联系方式 1 7.Didstatewhattheroomrateisinclusiveof,departure

8、timeetc 报出房价及包含的项目，离店时间等 1 8.Didthereservationstaffupsell?员工是否向上销售 1 9.Howwasreservationstaff sEnglish?员工英语水平 1 10.Wastheguestaddressedbyname?是否称呼客人姓名 1 11.Didthestaffrepeatthedetailofthereservation 是否确认订房的内容 1 12.Didthereservationstaffthanksforguestscall?接线生有否向客人致谢 1 SubTotal 预订部得分 12 0 1.3StationC

9、ounter/Arrival 接机服务 Total Actual 1.Stafflookedprofessional 员工表现专业 1 2.Weleguestatfirstinstancewitheyecontact(y/n)欢迎客人时是否目光接触 1 3.Guestarrivalwellhandled 及时、顺利地接到客人 1 4.Washelpgivenforluggageetc?帮忙客人拿行李及其他物件 1 5.Helptheguesttoopencardoor 帮忙客人开车门 1 6.Requestguestwhetherhelikestohavemusic/volumesuitabi

10、lity 询问客人音量合适 1 7.Courteousconversation,notaskingprivatequestions 合适的对话，不问私人问题 1 8.Carefuldriving 驾驶技巧 1 9.Theseatbeltwaseasytouse 安全带易于使用 1 10.Informguestregardingapproximatetimetotaketoreachthehotel 提供预估抵店时间 1 11.Opendoorforguestandtakecareofguestsluggage 帮客人开门并照顾行李 1 12.Suitabletemperatureintheli

11、mousine汽车内温度舒适、整洁 1 13.Thebootisclearofthedriverspersonalbelongings 汽车行李箱内无杂物 1 14.Didthedriverthanktheguest?司机是否向客人道谢 1 SubTotal 行李部得分 14 0 1.4Check-in 前台接待 Total Actual 1.Doormanandbellboyawaitingguests 门童及行李员就位等候 1 2.Greetingguestwarmly 热情问候客人 1 3.Helpingguestwiththeluggage 帮客人提行李 1 4.Openthedoor

12、andleadtheguestintothelobby 为客人开门，引客人进门 1 5.Hotelentranceiscleanandnoobstruction 酒店入口清洁无杂物 1 6.Guestwasservedwithin30seconduponarrivingthereceptioncounter 客人抵达接待台 30 秒内被接待 1 7.Arethereceptionistsmilingattimeswhenservingtheguests?员工微笑着接待客人 1 8.Dotheyhaveeyecontactswhentalkingtoguest?和客人会话时保持目光接触 1 9.

13、Dothereceptionistaddresstheguestnameatleastonce?在会话中,员工至少有一次称呼客人姓名 1 10.Dothestaffconfirmthereservationinformation?是否确认订房信息 1 11.Checkintooklessthan5minutesandluggagewasdeliveredtoroom 在 5 分钟内办完入住手续，行李被送上房间 1 12.Didthestaffthanktheguestforchoosedhotelsandwishguesthadanicestay?员工有无感谢客人下榻酒店并祝客人入住愉快？1

14、13.Knockingondoorlightlywhenluggagewasbroughttotheroom 行李生送行李到房间时轻轻敲门 1 14.Uponentrytoroom,greetedguestcourteously 进房间时，礼貌待客与问候 1 15.Duringconversation,theguestsnamewasaddressedatleastonce 对话中起码尊称客人姓名一次 1 16.Luggagewasplacedontheluggagerack 行李安放行李架上 1 17.Thankingtheguest 感谢客人 1 SubTotal 接待部得分 17 0 1

15、.5Wake-upCall 叫醒服务 Total Actual 1.Phonewaspickedupafter3rings 电话三响内接听 1 2.Staffgreetguest,andinformtheguestwhoheisspeakingto 员工向客人致意并报岗位名称 1 3.Duringconversation,theusernamewasmentionedatleastonce 在会话中,员工至少1 有一次称呼客人姓名 4.Repeatwhattheguestsrequesttoconfirminformation 有确认客人的要求 1 5.Wishguestgoodnight 向

16、客人说晚安午安 1 6.Wakeupcallmustnotbemorethan5minutesdifferencethantheguestRequested叫醒客人的时间要准确,差异不能超出5分钟 1 SubTotal 叫醒服务得分 6 0 1.6Information 问询处 Total Actual 1.Phonewasansweredin3rings 电话三响内接听 1 2.Greetguest,informguestwhoheisspeakingto 员工向客人致意并报岗位名称 1 3.Neverlettheguestwaitformorethan30second 不让客人等候超过 3

17、0 秒钟 1 4.Whenapproachtheinformationcounter,theguestshouldbeattendedtoin30second 客人抵达询问处在 30 秒内有人接待 1 5.Greetstheguestwarmly 热情向客人致意 1 6.Leaflets,promotionmaterialsandinformationareinstock 资料齐备 1 7.Providefreemapsandplacesofinterests免费地图及观光点讯息 1 8.Allthefaxshouldbedeliveredwithin15minutes 所有传真在 15 分钟

18、內办妥 1 9.Employeesarefamiliarwithproductknowledge 服务员熟悉酒店产品知识 1 10.Thecounterisalwaysneatandtidy 柜台整洁 1 SubTotal 问询处得分 10 0 1.7Concierge 礼宾部 Total Actual 1Thephonewasansweredwithin3rings 电话响三次内接听 1 2.Therewasacourteousgreetingandstaffconfirmedthecheck-outtime 员工向客人致意并确认离店时间 1 3.Thestaffconfirmedthenu

19、mberofluggage 确认行李件数 1 4.Thestaffaddressedtheguestsnameatleastonce 在会话中,员工至少有一次称呼客人姓名 1 5.Thestaffthanktheguestforstayinginhotel 员工感谢客人下榻海航酒店 1 6.Thebellboycametotheroomwithin10minutes 行李员在 10 分钟内抵达客房 1 7.Thebellboyknockedonthedoorlightly行李员有轻轻敲门 1 8.Thebellboygreettheguestpolitely 行李员向客人行礼 1 9.Duri

20、ngconversation,thebellboyaddressedtheguestnameatleastonce 在会话中,员工至少有一次称呼客人姓名 1 10.Conciergecarryluggage 礼宾部员工帮忙搬运行李 1 11.Conciergehelpguesttoopenthedoorofthecar 礼宾部员工帮客人打开车门 1 12Thankguestandwishhimagoodjourney 祝客人旅程愉快 1 SubTotal 礼宾部得分 12 0 1.8CheckingOut 收银 Total Actual 1Guestwasservedwithin30secon

21、duponarrivingthereceptioncounter 客人抵达柜台30 秒内被接待 1 2.Arethestaffsmilingattimeswhenservingtheguests?员工微笑着接待客人 1 3.Dotheyhaveeyecontactswhentalkingtoguest?和客人会话时保持目光接触 1 4.Dothestaffaddresstheusernameatleastonce?在会话中,员工至少有一次称呼客人姓1 名 5.Dothestaffconfirmtheroomnumber?是否确认房间号码 1 6.Wasthebillpresentationdo

22、neproperly?结帐程序妥善处理 1 7.Didstaffexplainthetypesofpaymentmethods?有清楚解说结帐方法 1 8.Didthestaffthanktheguestforstaying?员工有感谢客人 1 9.Arethestaffsayinggoodbyetoguestwhentheguestwasabouttoleave?员工有向客人说再见 1 101.Didstaffarrangeconciergetocollectluggage?有安排礼宾部同时搬运行李 1 11.Didstaffthanktheguestandinvitehimtoeandst

23、ayagain?有否邀请客人再次光临 1 SubTotal 收银得分 11 0 1.9OverallImpressionofFrontOffice 大堂整体印象 Total Actual 1.Islightingadequate?灯火通明 1 2.Isthetemperaturefortable?温度舒适 1 3.Isventilationadequate?空气流通 1 4.Aresigns&directionsclear?方向指示清楚 1 5.Aretheredesignatednon-smokingareas?有非吸烟区 1 6.Istheroadmainentrancewell-main

24、tained,clearofdebris?通道整齐有序,无杂物 1 7.Isappearanceofmainentranceinexcellentshape?大堂主要通道美观大方 1 8.Wasapieceoflitteronthefloorclearedpromptly?地面杂物很快清理 1 9.Howoftenarefingerprintsonglassdoorscleaned?大门玻璃手指印多久清理 1 10.Arethefurniture/fittingsurfacescleanandclearofdust?家具枱櫈清洁无灰尘 1 11.Arethefurniture/fittings

25、urfacesclearofanyunwanteditems?家具枱櫈无杂物 1 12.Arethefloorsurfaceclean?地面清洁 1 13.Arethestairwaysclean?楼梯无杂物 1 14.Areanyofthelightsoutoforder?灯 具 设置无破损 1 15.Areanyofthefittingnotinpropercondition?所有大堂设置无破损 1 16.Aretheflowersfresh?摆设鲜花 1 17.Aretheplantswellmaintained,nodriedleavesetc?室内植物培植好 1 18.Isthefl

26、ooringingoodcondition?地面无破损 1 19.Isthefloorareaoftherestroomfrequentlycleaned?洗手间地面清洁 1 20.Isthewashbasinsurfaceclean?洗手盆清洁 1 21.Isthewashbasinsurroundingareadry?洗手盆周围干净 1 22.Issoap/washingdetergentreplenished?洗手液得到补充 1 23.Arethedoorsoftherestroomclean?地面干净 1 24.Areotherfittingsoftherestroomingoodwo

27、rkingorder?其他设备没破损 1 25.Arethestaffuniformclean&tidy?制服清洁和整齐 1 26.Dothestafflookattentive&professional?员工专业形象,照顾周到 1 27.Arethemalestaffhairshort&wellbed?男员工头发整齐 1 28.Ifthefemalestaffhavelonghair,aretheyneatlytiedorkept?女员工如长头发,有否紥起来 1 29.Dothestaffhaveclean&shortfingernails?指甲清洁,短和整齐 1 30.Dothestaff

28、wearanyexcessivejewelry?职员没配戴不适当的首饰 1 31.Whenspokento,arethestaffcourteous?对话时,职员有礼貌 1 32.Dotheyhaveeyecontactswhentalkingtoguest?对话时员工能够和客人保持目光接触 1 33.Whentheyeacrossguestdotheyacknowledgeorsmile?员工与客人面对面时能够打招呼或微笑 1 SubTotal 整体印象得分 33 0 2.Rooms 客房 2.1RoomEvaluation 客房评估 Total Actual 1.Islightingade

29、quate?灯光足够舒适 1 2.Isthetemperaturefortable?室温舒适 1 3.Isventilationadequate?通风舒适足够 1 4.Istheambiencepleasant?环境、气氛舒适喜悦 1 5.Arethefireexitsignclearandotherinstructionslegible?安全出口指示/标示清晰 1 6.Theroomisquiet 房间安静 1 7.Arethefurniture/fittingsurfacescleanandclearofdust?客房家具/设置表面洁亮无尘埃 1 8.Isthecarpetfreeofan

30、ystain?地毯无汚点 1 9.Istheminifridgeclean/ordorless?冰箱洁净无异味 1 10.Arewindowsclean,bothinside&outside?窗玻璃内外都洁亮 1 11.Arecupboardsclean?杯柜洁净 1 12.Aredrawersandcontentsneatlydisplay1 ed?抽屉及内物品整齐展示 13.Isthebathroomclean?浴室洁净 1 14.Istowelcleanandsmellfresh?毛巾洁白/气味清新 1 15.Thenetcurtainisclean?紗帘洁净无汚 1 16.Thebed

31、lineisclean 床綫洁净 1 17.Isthewallcleanandspotless 墙壁洁净无汚点 1 18.Areallfurniturecleanandstainless 所有家具洁亮无汚点 1 19.Arealllampsclean 灯具/罩洁净 1 20.Areallfloor&wallsurfacesingoodorder?地台/墙面无破损 1 21.Fittingsandappliancesroomingoodorder?客房/浴室所有设置无破损 1 22.Iswaterpressure/hotwateradequate?水流压平衡热水足够，15 秒内达到 46-51C

32、 1 23.IstheTVinproperworkingorderandhaveHNAchannel?电视运作正常，具有海航频道 1 24.Istheminibarcontentsingoodorder?客房迷你吧内容整齐有序 1 25.Isbathroominperfectorder?浴 室 设 置有序有条理 1 26.Istheinternetconnectiontroublefree?上网顺畅 1 27.Isthemirrorsisperfectcondition?镜 子完美无损 1 28.Arethetilesinthebathroomingoodcondition?浴室墙砖完好无损

33、1 29.Showerglasspanelclean 浴室玻璃洁净 1 30.Toiletandwaterdrainageingoodcondition?洗手间排水完好操作正常 1 31.Isbathroomventilationquiet?浴 室 排气、抽风系统安静 1 32.Areallutilitiesreplacedafteruse?易耗品用后补充及时 1 33.Bathrobeiscleanandmadeofgoodmaterial 浴袍洁净及材料适当 1 34.Glassesarecleanandcostarsareavailable 玻璃杯洁亮、杯垫在位 1 35.Facetow

34、elsarecleanandfeelfreshandsoft 面巾柔软清新洁净 1 36.Roomcleaningispletedbefore14:00 中午两点前完成在住客人房间清理 1 37.Staffrespectthe“donotdisturb”sign服务员遵从“请勿打扰”指示 1 38.Alltheutensilsareplacedaccordingly所有用品补充到位 1 SubTotal 客房评估得分 38 0 2.2RoomMakeUpandTurnDownService 房间收拾与开夜床 Total Actual 1.Thephonecalltohousekeepingis

35、answeredwithin3rings 电话三响内接听 1 2.Requesttohavetheroomcleantakeslessthan10minutesforthemaidtoarrive 提出要求清理房间服务员在 10 分钟内到达 1 3.Cleaningoftheroomtakesnomorethan20minutes 清理房间时间不超过 20 分钟 1 4.Allbathroomutensilsarereplaced浴室所有用品都更换补充 1 5.Wettowelsarereplaced 使用过的毛巾都更换 1 6.Toiletriesareneatlyarranged 浴室用品

36、、易耗品都整齐摆设 1 7.Theguestspersonaltoiletriesitemsareneatlyarrang1 ed 客人自帶私人梳洗用品都处理整齐 9.Turndownserviceisprovidedeverydaybetween17:00till22:00 提供夜间开床服务每晚 17:00 至 22：00 1 10.Thequiltisneatlyopenedtorevealtheneed 棉被整齐打开显示备用 1 11.Setupthegoodnightcardorhotelgift 床头放置晚安卡或致意品 1 12.Bedsidelampsareswitchedon 床

37、边灯打亮 1 13.Theroomservicemenuisplacedonanoticeableposition 送餐菜牌放显眼位置 1 14.Binsareemptied 垃圾桶已清理 1 15.Alltheutensilsintheroomareputbackontheiroriginalplaces 房内所有配置用品都放回原位 1 16.Allshoesclosesareneatlyplaced 所 有鞋衣服都整齐摆放悬挂 1 17.Stationeriesarereplaced 文具信纸都补给 1 18.Glassesorplatesthathavebeenusedaretakena

38、wayorreplaced 用过的杯碟都更换 1 19.Newspaperandmagazinesareneatlypiledup 报纸、杂志都整齐折叠 1 20.Theremotecontrolisplacedonthebed电视遥控器放在床头适当位置 1 SubTotal 房间收拾与开床得分 19 0 2.3Laundry 洗衣 Total Actual 1.Thelaundrylistincludeservicetime 洗衣单含服务时间 1 2.Itgivescollection&deliverydetails 洗衣1 单上提示交收指引 3.Itindicatesaphonenumbe

39、r 洗衣单上显示服务电话 1 4.Pricingisclear 价目清晰 1 5.Laundrybagisavailable 配有环保洗衣袋备用 1 6.Laundrytobecollectedin10minutesaftertheguestcall 致电洗衣要求 10 分钟内完成收取 1 7.Thestaffshouldlightlyknockonthedoor服务员轻敲房门 1 8.Thestaffshouldcourteouslygreettheguest 服务员礼貌地称呼客人 1 9.Theguestsnameshouldbeaddressedatleastonce 至少一次称呼客人姓

40、名 1 10.Shouldconfirmtheitemstobewashed送洗衣服逐件确认 1 11.Didstaffthankguest?是否向客人致谢 1 12.Waslaundrydeliveredontime?洗 衣 是否按时送回 1 14.Hasallitemsbeenreturned 所有送洗/熨衣物都送回，并包装、悬挂整齐 1 15.Thechargesareclearlyindicated 收费都清晰指示 1 16.Theitemshavebeenwashedsatisfactorily 送洗熨衣物都满意 1 18.Alltagswereremoved 送洗熨衣物上的标贴都拆

41、除 1 19.Sockswerefoldedinpairs 袜子是否配对一双 1 SubTotal 洗衣得分 17 0 2.4MiniBar 迷你吧 Total Actu al 1.Itisinspectedeveryday 每天点查 1 2.Theuseditemsarebeingreplaced 用后补给 1 3.Dirtyglassesshouldbechanged 用过杯更换 1 4.Istheminifridgeclean/odorless?冰 箱 洁净无异味 1 5.Theminifridgeiswellinstalled 冰箱安放稳固 1 6.Ingoodcondition,no

42、frost/ice 冰箱功能良好，无结冰/霜 1 7.Therearesufficientdrinksandfastfood足够饮料及小食种类 1 8.Pricelistisavailable 附价目清单 1 9.Theitemsofthebarmatchthatofthefridge 清单与配置项目相符 1 10.Thedateoftheproductionareindicatedandtheyarenotoverdue 印有期限并无过期 1 11.Thelabelofthefooditemsshouldfaceoutside 食品标贴面向外 1 12.Glassesareplacedonc

43、oasters 杯摆设在杯垫上 1 13.Cocktailsticksandcoastersareavailable 备有混酒棒及杯垫 1 14.Tissuesareavailable 有备用餐巾纸 1 15.Icecontainerandtongareavailable备冰桶及钳子 1 SubTotal 迷你吧得分 15 0 2.5OverallRoomComfort 舒适程度 Total Actual 1.Theroomhasaniceambience，temperatureandhumidityisfortable 房间环境舒适，温度、湿度适当(温度在 24-26度，相对湿度在 45%-

44、55%)1 2.Theroomisveryquiet,Noisefromnextroomarewellinsulated 房间安静,房与房隔音良好 1 3.Theinsulationfromthestreetisgood房间与街道上隔音良好 1 4.Itgivesacleanandfreshfeeling 给人以洁净清新的感觉 1 5.Theroomistastefullyfurnished 装饰设计摆设具有品位氛围 1 6.Theair-conditionisefficientandquiet 房内空调足够及无噪音 1 7.Theswitchoftheair-conditioniseasyt

45、oadjust 空调控制容易操作 1 8.Thefurnitureiswellarranged 家具摆设妥当合适 1 9.Thedeskandchairsarefortable 桌椅舒适合理 1 10.Thebedisfortable 床舒适 1 11.Thepillowsareofgoodtextureandmaterial,Pillowisfortable 枕头用料及结构良好，枕头舒适 1 12.可提供 3 种以上不同类型枕头供客人选择 1 13.棉织品棉纱支数是否达到 8060 以上 1 14.Thequiltisoftherightthickness 棉被厚薄适中 1 SubTotal

46、 舒适程度得分 14 0 3.Food&Beverage 餐饮 3.1BuffetBreakfast 自助早餐 Total Actu al 1.Wasguestattendedtoin15secondsuponarrival?顾客到达餐厅后 15 秒以内有没有被接待？1 2.Doesthehostessescorttheguesttotheseat?迎宾小姐有没有引导顾客就坐？1 3.Whengreeting,dothestaffsayGoodMorningtotheguests?员工向顾客问候时，有没有说“早上好”？1 4.Arethestaffpouringtea/coffeeaftert

47、heguesthassatdown?当顾客就坐后员工有没有斟茶（咖啡）？1 5.Arecoastersbeingplacedwhendrinksareserved?上饮料时放杯垫 1 6.Arethestaffcleaningthetableaftereveryoneonthetablehavefinishedtheircourse?员工是否在客人用完餐后及时清理桌子？1 7.Arethestafftakeawaythedishplateonthetableaftereveryonehasfinishedtheirfood?员工是否及时撤走客人用过的盘子？1 8.Arethestaffusin

48、gservicetraytocarrythecupsandsaucers?员工有没有使用托盘上茶杯和调料？1 9.Arethestaff/captainsayinggoodbyetothecustomerswhentheyleave?当顾客离开时员工或领班有没有说再见？1 10.Arethebuffetdisplayclean,tidyandlookinggood?自助餐摆台是否干净、整洁、美观？1 11.Therearecleardisplayofnamesoffooditems 食品的名称显示清楚、统一 1 12.Thereareplatesthathavebeenplacedinplat

49、ewarmer自助餐盘有没有放在保温器上 1 13.Thereisatleastachefstandbynearthebuffetcounters 至少有一名厨师在自助餐现1 场守候 14.Tablesarecleanandnapkinswellironandfolded 桌面清洁、餐巾折叠平整 1 15.Thecondimentsareallreplenished 调料得到补充 1 16.Arethestaffattentive,readytoservewhentheguestrequires?当客人问询时，员工专心服务 1 17.Fixturesintherestaurantisingoo

50、dorderandclean 餐厅的设施整齐干净 1 18.Thereisgoodinsulationbetweentherestaurantandthekitchen 餐厅和厨房之间隔离良好 1 19.Ifthebuffetfoodresupplyontime?自 助食品是否及时得到补充 1 20.Furnitureareallingoodconditionandmatchthatoftherestaurantdesign 设备状况良好，符合餐厅设计氛围 1 SubTotal 自助早餐得分 20 0 3.2ChineseRestaurantService 中餐厅 Total Actual 1