英语听说训练(高职旅游类旅游管理专业)unit2Thanks-and-Apologies课件.ppt

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1、Unit 2 Thanks and ApologiesObjectives:Have some idea about the background of thanks and apologies.Succeed in learning several ways of expressing thanks and apologies.Be able to expressing thanks and sorrows in workplace.Lead-in In workplace,not only leaders,but also colleagues give us a lot of help.

2、With an appreciative heart,we should know how to express our gratitude to them.During the work,inevitably we will make some mistakes.Then we should apologize to them.These two aspects will help us to build a harmonious relationship with others in workplace.Warming-up Questions for discussionYou are

3、going to talk about thanks and apologies.Read the following questions and discuss them with your partner.Do you think its necessary to thank or apologize to somebody in your work?Why?What will you say when you make an apology?Do you know some useful tips for thanking or apologizing?How do you expres

4、s gratitude to your boss or colleagues?How do you choose suitable words to thank or apologize in different occasions?Listen and RespondDirections:Listen to 10 dialogues for workplace communication and choose their right responses.1.A.Because Karen breaks the coffee up.B.Because Karen spills coffee o

5、n the carpet.C.Because Karen forgets to buy a cup of coffee.D.Because Karen spills coffee on the tablecloth.2.A.His bike is stolen B.He walks to work.C.Something is wrong with his bikes tire.D.He misses the bus.3.A.She is late for work.B.Her son is sick.She has to leave work early today.D.She left w

6、ork early yesterday.4.A.She will get married.B.Her friend will get married.C.Her friend will get married the day after tomorrow.D.Not mentioned.5.A.Finding a new job B.Seeking development C.Not satisfying with his job now D.None is right6.A.Manager and Staff B.Boss and worker C.Interviewer and Inter

7、viewee D.Director and office worker7.A.The man made a mistake in his work.B.The man is not friendly with other staff.man didnt finish his work on time.D.man was fired.8.A.Jane is always late for work.Its not the first time that Jane was late this week.Thats the second time that Jane was late during

8、her work.None is right.9.A.Talking to the customers B.Making a telephone call C.Having a meeting D.Not mentioned10.A.Friday B.Last ThursdayC.Last Friday D.Next FridayListen and FillSECTION A:Directions:Listen to the following three dialogues and filling in the blanks with the correct words or phrase

9、s you have heard.Dialogue 1Linda:What?How could you forget to the concert tickets?Sophie:Im sorry.I forgot all about it.Linda:Dont say youre sorry.I you just this morning.Sophie:It my mind.I really feel terrible about it.Linda:Ive been looking to this all month.Sophie:Im awfully sorry I let you .Ill

10、 make it up to you somehow.Dialogue 3Rachel:Hello!Anne.Thanks for your .Its very kind of you.Anne:Oh,nice to meet you here,Rachel.again!Rachel:Thank you for helping me to succeed in finishing the project of Christmas Day.Anne:Its my .Rachel:You really help me a lot.I hope I will repay you someday.An

11、ne:Dont it,Rachel.You are my best friend,you know.Rachel:You are so nice.By the way,could you my party this Friday?Anne:Is it on Friday?Oh,Im sorry I cant make it.I have a meeting to attend that day.Rachel:Oh,what a !SECTION B:Directions:Listen to the following two dialogues and filling in the blank

12、s with the correct sentences you have heard.Dialogue 4Amanda:,Mr.Wang.Mr.Wang:May I ask why?Amanda:Well,please excuse me for not attending the company meeting yesterday.Mr.Wang:.We had to hold the meeting without you,though.Amanda:Yes,of course.Mr.Wang:No,of course not.Amanda:.Mr.Wang:OK.Listen and

13、UnderstandDirections:Now you are going to hear a passage of apology.Listen carefully and try to answer the following questions.The Words and Expressions provided below will be of some help to you.Words and Expressions hand in 上交 crystal adj.水晶的 constructions n.造句 frequently adv.经常地A.Directions:Liste

14、n to the letter TWICE and complete the following sentences.1)In such situations we should apologize.We make an to show that we have made a mistake and we are sorry for it.2)After the excuse there sometimes comes an offer or a promise to make up for the mistake or not to let the action again3)It also

15、 depends on how serious the matter is for which you have to .4)But if you break a glass,you have to say a lot more,and you would probably offer to pay for it.5)apologies,however,are still frequently followed by“Im afraid”and“seem”,just as in every situation.C.Directions:Give brief answers to the que

16、stions below while listening to the passage for the LAST TIME.1)Why do people apologize sometimes?2)What do you usually add when you make an apology?3)What might you say when you apologize to a friend and a stranger?4)What do you frequently use when you apologize in formal situations?5)How do you ch

17、oose the type of apology?Part B Speaking Warming-upQuestions for discussionYou are going to talk about thanks and apologies.Read the following questions and discuss them with your partner.1.Could you share one of your experiences about thanks?2.Why do you thank or apologize in workplace?3.Do you hav

18、e the experience that you regret not apologizing to him or her?And what do you want to say now?Dialogue 2.Expressing gratitude for recommendationLisa:Excuse me,may I come in?Mr.Smith.Mr.Smith:Hello,Lisa,come in,please.Lisa:How is everything going?Im here today to extend my gratitude to you,because w

19、ith your help I am now a clerk of Marketing Department of Goldenline Travel Agency.Mr.Smith:Everything is OK.Lisa:Last June,when I applied to get this job,you really gave me a lot of valuable help.You not only wrote a recommendation for me to the general manager of the Agency,and also gave me carefu

20、l and patient instructions on how to fill the application forms and write the application letters.Lisa:Well,I really appreciate you,Mr,Smith.It is your kind help that enables me to obtain this opportunity of working in such a big and famous company.For the following two years I will study hard to re

21、ciprocate your sincere help and expectations with excellent achievements.Mr.Smith:I believe that you will succeed.If you need my help,dont be hesitating.Id like to support you.Lisa:Please accept my sincere gratitude.Dialogue 3.Being late to meet visitorsJane:Im sorry to have kept you waiting so long

22、.David:Thats Ok.What made you so late?Jane:I was tied up with some urgent business.David:I see.Jane:Have you ever been to this city before?David:Just once,but it has changed a lot these years.Jane:Yes.Our city develops fast,and it wont make you disappointed.Well,let me introduce you some interesting

23、 places.David:Its very nice of you.Thanks a lot.Jane:My pleasure.Dialogue 4.Making mistakes during workLucy:Sir,I made a mistake in my work.I apologize,and I hope you will excuse me.Mr.Wilson:Dont worry.Im sure youll do better next time.Lucy:Youre so generous,Mr.Wilson.I didnt realize it was so diff

24、icult,and I failed.I will hand in a new.Mr.Wilson:It doesnt matter.Forget it.Ok?I think youll finish it well.Lucy:Thank you for your encouragement.Please accept my sincere appreciation.Mr.Wilson:Its my pleasure.Lucy:Goodbye,Sir.Mr.Wilson:See you!Role-Play DialoguesMake up your own dialogues accordin

25、g to the following situations and role-play them.Situation 1:You are a staff of a factory.You have worked here for more than five years,and you are very serious and aspirant.So at the end of this year,you are elected as a Model Worker of the factory.Then you should express your appreciation to your

26、director and your colleagues.Situation 2:You are a marketing intern of The Star Media Company.After three months training,you are excellent of the other interns.So the manager of marketing decides to employ you and sign contrast.Then you come to his office and express thanks to him.Situation 3:You a

27、re an Internet designer of Century Internet Company.You didnt prepare enough for the new internet games show,so the effects of the scene that day are not very wonderful.Youd better make a apology to your manager and explain the reasons.Situation 4:You are the presenter of the production promotion re

28、lease conference.When you open your computer,you find that you dont copy your PPT into the computer.Then the CEO decides to change another presenter.After the conference,you come to CEOs office and apologize to him.Situation 5:You manager gives you a mission which is to ask you to welcome an expert

29、from New Zealand in the South airport.However,due to the bad traffic,you are late.When you reach the airport,the expert is waiting for you.You feel very sorry about it.Part C Culture NotesDirections:Listen to the passage and fill in the blanks with the words you have heard.The Differences between Ch

30、inese and Western Politeness Chinese 1 is sincere,not sham.When our Chinese 2 others,we usually give a negative answer.For example,“No,I havent done enough.”or“I still have more to improve.”When we invite the guests to have dinner,though the dishes are delicious,we often say that it is just a light

31、meal.All these focus on the 3 communication.It is a kind of sincere emotion.As for apology,Westerners cannot understand that Chinese use the way of apology to express the 4 .For instance,if we accept others invitation,we usually say that my arriving gives you more troubles.Or if we get the help from

32、 others,we will say that Im sorry,and I waste of your time.Foreigners dont understand the meaning of this kind of expression.Westerners pay more attention to the 5 ,and they consider whether the answer is true or respectful or not.When someone praises a foreigner,he or she will reply“6 ”.This point is so different with our culture.Therefore,if you really want to acquire a kind of language,you should not only learn the words and grammar,but also know the culture of its language,because language and culture are interrelated.