英语培训四餐厅服务.pptx

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1、会计学1英语培训四餐厅服务英语培训四餐厅服务Key words关键词语关键词语n nrestaurant restaurant 餐厅餐厅n nbowl bowl 碗碗n nbanquet hall banquet hall 宴会厅宴会厅n nchopsticks chopsticks 筷子筷子n nwestern food western food 西餐西餐n ndish dish 碟子碟子n nChinese food Chinese food 中餐中餐n nTray Tray 托盘托盘n nBill Bill 帐单帐单n nFinger bowl Finger bowl 洗手盆洗手盆n n

2、Steak Steak 牛排牛排n nSpoon Spoon 勺、匙勺、匙第1页/共29页n nSoup Soup 汤汤n nTeacup Teacup 茶杯茶杯n nMain course Main course 主菜主菜n nWinecup Winecup 酒杯酒杯n nSoft drink Soft drink 软饮料软饮料n nCoffee cup Coffee cup 咖啡杯咖啡杯n nDessert Dessert 餐末点心、甜食餐末点心、甜食n nGlass Glass 玻璃杯玻璃杯n nWine Wine 酒、葡萄酒酒、葡萄酒n nTea pot Tea pot 茶壶茶壶n n

3、Buffet Buffet 自助餐、冷餐自助餐、冷餐n nTable knife Table knife 餐刀餐刀n nSugar Sugar 糖糖 第2页/共29页n nFruit knife Fruit knife 水果刀水果刀n nCigarette Cigarette 香烟香烟 n n(table)fork (table)fork 餐叉餐叉n nsandwich sandwich 三明治三明治n nnapkin napkin 餐巾餐巾n ntypical local dish typical local dish 风味菜风味菜n ntoothpick toothpick 牙签牙签n n

4、taste taste 味道味道n ncruet cruet 调味瓶调味瓶n nsalty salty 咸的咸的n nsideboard sideboard 餐具柜餐具柜n nfresh fresh 鲜的鲜的第3页/共29页n nmilk milk 牛奶牛奶n nsour sour 酸的酸的n nfruit juice fruit juice 果子汁果子汁n nsweet sweet 甜的甜的n nbeer beer 啤酒啤酒n nbitter bitter 苦的苦的n nbeef beef 牛肉牛肉n ntart tart 涩的涩的n nbutton button 羊肉羊肉n nfried

5、fried 油煎的油煎的n npork pork 猪肉猪肉第4页/共29页n ncrisp 松脆的n nsalad 色拉n nsmoked 烟熏的n nbread 面包n nhealth food 保健食品n nrice 米饭n nice-cream 冰淇淋n npudding 布丁第5页/共29页Basic Sentences基本句型基本句型n nSit down,please.Here is the menu.May I take your order?/Are you Sit down,please.Here is the menu.May I take your order?/Are

6、you ready to order,sir?ready to order,sir?请坐，给您菜单，先生，您要点菜吗？请坐，给您菜单，先生，您要点菜吗？n nWhat would you like to have,coffee or tea?What would you like to have,coffee or tea?您要喝咖啡还是茶？您要喝咖啡还是茶？n nWould you like to have some wine with your dinner?Would you like to have some wine with your dinner?您用餐时要喝点酒吗？您用餐时要喝

7、点酒吗？n nservice hours are:6:00 a.m.to 10:00 a.m.for lunch,5:30 p.m.to 9:30 service hours are:6:00 a.m.to 10:00 a.m.for lunch,5:30 p.m.to 9:30 p.m.for dimmer.p.m.for dimmer.餐厅供应时间是：早餐是餐厅供应时间是：早餐是6 6点到点到1010点，午餐是点，午餐是1111点半到点半到2 2点，晚餐是点，晚餐是5 5点半到点半到9 9点半。点半。第6页/共29页n nHere is the bill.Please sing it.He

8、re is the bill.Please sing it.这是您的帐单。请签字。这是您的帐单。请签字。n nWill this table be all right?Will this table be all right?这个座位好吗？这个座位好吗？n nWould you like to start with a glass of beer?Would you like to start with a glass of beer?先喝一杯啤酒好吗？先喝一杯啤酒好吗？n nWhat vefetable would you like with your fish?What vefetable

9、 would you like with your fish?吃鱼时您想配点什么蔬菜呢？吃鱼时您想配点什么蔬菜呢？n nHow do you like Chinese food?How do you like Chinese food?您喜欢中国菜吗？您喜欢中国菜吗？n nWhat do you think of our service?What do you think of our service?您对我们的服务有什么意见？您对我们的服务有什么意见？第7页/共29页n nHow would you like your steak cooked?Raer,Medium,or How woul

10、d you like your steak cooked?Raer,Medium,or well done?well done?牛排怎么做？三分熟，半熟还是熟透？牛排怎么做？三分熟，半熟还是熟透？n nIn your hotel we donIn your hotel we don t accept tips.Itt accept tips.It s our pleasure to serve s our pleasure to serve our guests well.Thank you all the same.our guests well.Thank you all the same

11、.我们饭店是不收小费的。我们为客人服务好感到高兴，还是我们饭店是不收小费的。我们为客人服务好感到高兴，还是要谢谢您。要谢谢您。n nWeWe ll give you a 10%(ten percent)discount after 8 p.m.ll give you a 10%(ten percent)discount after 8 p.m.o o clock.clock.晚上晚上8 8点以后，我们给您九折优惠。点以后，我们给您九折优惠。n nWeWe ll offer tour guides complimentary breakfasts.ll offer tour guides com

12、plimentary breakfasts.我们给陪同提供免费早餐。我们给陪同提供免费早餐。n nI I d like to reserve a table for four for this evening at 8.d like to reserve a table for four for this evening at 8.我想预定一张今晚我想预定一张今晚8 8点四人的餐位。点四人的餐位。第8页/共29页n nI I m afraid youm afraid you ll have to pay for the damage.ll have to pay for the damage.

13、您必须赔偿。您必须赔偿。n nI canI can t guarantee anything,but It guarantee anything,but I ll try my best.ll try my best.我不能保证，但我会尽力而为。我不能保证，但我会尽力而为。n nHave you made a reservation?/Do you have a Have you made a reservation?/Do you have a reservation?reservation?您预定过了吗？您预定过了吗？n nHow many people are there in your

14、 party?/For How many people are there in your party?/For how many people?how many people?你们一共有几位？你们一共有几位？n nI I d like to reserve a table by the window.d like to reserve a table by the window.我想定一个靠窗的餐位。我想定一个靠窗的餐位。第9页/共29页n nHow about a table in the corner of the restaurant?How about a table in the

15、corner of the restaurant?餐厅角落的餐位好吗？餐厅角落的餐位好吗？n nWe are open until 12:00 p.m.,but our last order for dinner is We are open until 12:00 p.m.,but our last order for dinner is at 11:00 p.m.at 11:00 p.m.我们一直营业到晚上我们一直营业到晚上1212点，但晚餐点菜的截止时间是点，但晚餐点菜的截止时间是1111点。点。n nI I m sorry,sir,the restaurant is full now/

16、today.m sorry,sir,the restaurant is full now/today.对不起，先生，现在对不起，先生，现在/今天我们餐厅预定已满。今天我们餐厅预定已满。n nPlease sit at the same table for each meal.Please sit at the same table for each meal.请你们每顿饭坐在同一个餐位上。请你们每顿饭坐在同一个餐位上。n nSince you are group guests,weSince you are group guests,we ve arranged a set menu for

17、ve arranged a set menu for you.If you want to have extra food,you should also pay you.If you want to have extra food,you should also pay extra for it.extra for it.因为你们是团队客人，我们已经替你们安排了套菜。假如你因为你们是团队客人，我们已经替你们安排了套菜。假如你们想另外加菜的话。你们得另付费用。们想另外加菜的话。你们得另付费用。第10页/共29页n nI I m sorry,wem sorry,we re filled up r

18、ight now,but do you mind waiting re filled up right now,but do you mind waiting for a while?for a while?对不起，这会儿都挤满了，可是您能不能等一会儿？对不起，这会儿都挤满了，可是您能不能等一会儿？n nWe will have you seated as soon as possible.We will have you seated as soon as possible.一有空，我们马上给您安排座位。一有空，我们马上给您安排座位。n nWould you like smoking are

19、a or no-smoking area?Would you like smoking area or no-smoking area?您喜欢吸烟区还是非吸烟区？您喜欢吸烟区还是非吸烟区？n nI I m sorry,sir.The table has been reserved.These is a sign m sorry,sir.The table has been reserved.These is a sign on it.on it.对不起，先生。这张桌已经有人预定了，上面有个标签。对不起，先生。这张桌已经有人预定了，上面有个标签。n nYour dining coupons on

20、ly include soft drinks.IYour dining coupons only include soft drinks.I m afraid you m afraid you have to pay extra for it.have to pay extra for it.您的餐券只包括软饮料，我想如果您要这个的话得额外付费。您的餐券只包括软饮料，我想如果您要这个的话得额外付费。第11页/共29页n nWhat would you like to follow?What would you like to follow?您下一道点什么呢？（这也是请客点菜的套话）您下一道点什

21、么呢？（这也是请客点菜的套话）n nWhat kind of food(drink,juice,dessert)would you What kind of food(drink,juice,dessert)would you like?like?请问您要哪种食品请问您要哪种食品/饮料饮料/果汁果汁/甜品？甜品？n nEverything is a la carte.Everything is a la carte.所有的东西都是可以零点的（自己点的）。所有的东西都是可以零点的（自己点的）。n nThatThat s all for your dishes.If you want anythi

22、ng eles,s all for your dishes.If you want anything eles,just call me.Plesase enjoy yourself.just call me.Plesase enjoy yourself.您的菜上齐了。如果您还要什么，请叫我。祝您就您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。餐愉快。n nThe dish is very hot.Please be careful,sir.The dish is very hot.Please be careful,sir.先生，这道菜很烫，吃时请当心。先生，这道菜很烫，吃时请当心。第

23、12页/共29页n nThis food is best eaten while hot.Please enjoy your meal.这道菜最好趁热吃。请慢用。n nThe buffet is over there.You can choose what you like.自助餐在那边，您可以任意选择。n nOur buffet serves rich Chinese and Western food and also various kinds of salads,cakes and fruit.自助餐厅事物丰富，有中式食品、西式食品，还是各式色拉、糕点和水果。第13页/共29页Conve

24、rsations情景对话情景对话 A.Giving informationA.Giving informationn nGuest:Is that the Chinese Restaurant?Guest:Is that the Chinese Restaurant?n nWaiter:Speaking.May I help you?Waiter:Speaking.May I help you?n nG:What kind of food do you serve?G:What kind of food do you serve?n nW:We serve a great variety of

25、 popular Chinese dishes in set course and a la carte.W:We serve a great variety of popular Chinese dishes in set course and a la carte.n nG:I see.That sounds fine.Until what time are you open?G:I see.That sounds fine.Until what time are you open?n nW:We are open until 10 p.m.but our last order for d

26、inner is at 9:00 p.m.W:We are open until 10 p.m.but our last order for dinner is at 9:00 p.m.n nG:Fine.Are necessary?G:Fine.Are necessary?第14页/共29页n nG:Fine.Are necessary?G:Fine.Are necessary?n nW:we would advice you to make a reservation as the restaurant W:we would advice you to make a reservation

27、 as the restaurant is often full.is often full.n nG:WeG:We ll do that then.Ill do that then.I d like for table for six,please,for this d like for table for six,please,for this eveing.eveing.n nW:Thank you,sir.At table for six at 8 oW:Thank you,sir.At table for six at 8 o clock tonight,Would clock to

28、night,Would you please tell me your name,please?you please tell me your name,please?n nG:Yes,itG:Yes,it s Aston.s Aston.n nW:Are you a hotel guest,Mr.Aston.W:Are you a hotel guest,Mr.Aston.n nG:Yes,IG:Yes,I m in room 4012.m in room 4012.n nW:Mr.Aston in room 4012,we look forward to serving you.W:Mr.

29、Aston in room 4012,we look forward to serving you.n nG:See you at eight oG:See you at eight o clock then.clock then.n nW:Thank you,sir.Goodbye.W:Thank you,sir.Goodbye.第15页/共29页A.提供信息提供信息n n 客客 人：你们是中餐厅吗？人：你们是中餐厅吗？n n 服务员：是的。我能为你服务吗？服务员：是的。我能为你服务吗？n n 客：请问你们供应什么菜肴？客：请问你们供应什么菜肴？n n 员：我们供应各种各样的中国名菜，有套菜

30、也有点菜。员：我们供应各种各样的中国名菜，有套菜也有点菜。n n 客：我知道了。听起来不错，你们营业到什么时候？客：我知道了。听起来不错，你们营业到什么时候？n n 客：我们一直营业至晚上客：我们一直营业至晚上1010点，但晚餐点菜的截止时间是点，但晚餐点菜的截止时间是9 9点。点。n n 员：好的，座位要不要预定啊？员：好的，座位要不要预定啊？n n 客：因为我们餐厅常常客满，所以我们建议你还是预定的好。客：因为我们餐厅常常客满，所以我们建议你还是预定的好。n n 员：那么预定吧。我想预定员：那么预定吧。我想预定6 6个人的桌位，今天晚上要。个人的桌位，今天晚上要。n n 客：客：8 8点钟

31、。点钟。n n 员：好的。今天员：好的。今天8 8点预定一张点预定一张6 6个人的桌位。请问您的姓名？个人的桌位。请问您的姓名？n n 客：我叫阿斯顿。客：我叫阿斯顿。n n 员：阿斯顿先生，您是住店客人吗？员：阿斯顿先生，您是住店客人吗？n n 客：是的，我住在客：是的，我住在40124012房间。房间。n n 员：员：40124012房间的阿斯顿先生，我们期待着您的光临。房间的阿斯顿先生，我们期待着您的光临。n n 客：那么客：那么8 8点钟见。点钟见。n n 员：谢谢您，先生，再见。员：谢谢您，先生，再见。第16页/共29页B.Recommending particular dishes

32、n nW:Excuse me,sir.Are you ready to order?W:Excuse me,sir.Are you ready to order?n nG:Yes,IG:Yes,I ll tale the Clod Duck Web,Three Delicious-Ingredient Soup and Sichuan ll tale the Clod Duck Web,Three Delicious-Ingredient Soup and Sichuan Chicken Cubelets.Chicken Cubelets.n nW:Yes,sir,Do you wish to

33、 take anything else?W:Yes,sir,Do you wish to take anything else?n nG:Is there any particular dish you would recommend?G:Is there any particular dish you would recommend?n nW:The crisp fish is wonderful tonight,The fish is very fresh.We also have several W:The crisp fish is wonderful tonight,The fish

34、 is very fresh.We also have several good sea-food dishes,if you like seafood.good sea-food dishes,if you like seafood.n nG:I donG:I don t care much for sea-food,I Think It care much for sea-food,I Think I ll try the crisp fish.ll try the crisp fish.n nW:Would you like anything to drink?W:Would you l

35、ike anything to drink?n nG:Yes,a bottle of beer.By the way,donG:Yes,a bottle of beer.By the way,don t go easy on chili and garlic.I was told Sichuan t go easy on chili and garlic.I was told Sichuan food is very hot.food is very hot.n nW:Yes,sir.IW:Yes,sir.I ll bring the dishes straight away.ll bring

36、 the dishes straight away.第17页/共29页B推荐特色菜推荐特色菜n n服务员：先生，请问您现在点菜吗？服务员：先生，请问您现在点菜吗？n n 客客 人：是的。我要拌鸭掌、三鲜汤和宫保鸡丁。人：是的。我要拌鸭掌、三鲜汤和宫保鸡丁。n n 员：好的，先生。还要别的吗？员：好的，先生。还要别的吗？n n 客：有什么特别值得推荐的菜吗？客：有什么特别值得推荐的菜吗？n n 员：今晚的脆皮鱼特别好，鱼都是新鲜的。我们还有几种上好的海味，如员：今晚的脆皮鱼特别好，鱼都是新鲜的。我们还有几种上好的海味，如果您喜欢海鲜的话。果您喜欢海鲜的话。n n 客：我不大喜欢海味，就尝尝脆皮鱼

37、吧。客：我不大喜欢海味，就尝尝脆皮鱼吧。n n 员：您要喝点什么？员：您要喝点什么？n n 客：是的，一瓶啤酒。顺便提一下，别放太多辣椒和大蒜，我听说川菜很客：是的，一瓶啤酒。顺便提一下，别放太多辣椒和大蒜，我听说川菜很辣。辣。n n 员：好的，菜马上就送来。员：好的，菜马上就送来。第18页/共29页C.Introuducing how to use the chopsticksn nW:Your fried prawns with people salt,sir.W:Your fried prawns with people salt,sir.n nG:Thanks very much.Co

38、uld you tell me how to use the G:Thanks very much.Could you tell me how to use the chopsticks?chopsticks?n nW:Certainly,sir.But shall I bring you a spoon or a fork?W:Certainly,sir.But shall I bring you a spoon or a fork?n nG:No.IG:No.I d like to learn to use the chopsticks.d like to learn to use the

39、 chopsticks.n nW:All right,sir.Please hold them like this.Please separate the W:All right,sir.Please hold them like this.Please separate the chopsticks.Rast them between the thumb and the forefinger.chopsticks.Rast them between the thumb and the forefinger.Place the thumb on the right chopsticks on

40、the little finger and Place the thumb on the right chopsticks on the little finger and the right finger and the forefinger.Only the chopsticks on the the right finger and the forefinger.Only the chopsticks on the right should move.right should move.n nG:I see.ItG:I see.It s not very difficult.s not

41、very difficult.n nW:Thanks very much.Bye the way,what is this thing under the W:Thanks very much.Bye the way,what is this thing under the chopsticks?chopsticks?n nG:Wonderfull.Thank you for your help.G:Wonderfull.Thank you for your help.n nW:My pleasure.W:My pleasure.第19页/共29页C介绍怎样使用筷子介绍怎样使用筷子n n服务员

42、：您的椒盐炸明虾，先生。服务员：您的椒盐炸明虾，先生。n n 客客 人：多谢。你能告诉我怎么使用筷子吗？人：多谢。你能告诉我怎么使用筷子吗？n n 员：当然可以，先生。不过我去给你拿一把勺子或叉员：当然可以，先生。不过我去给你拿一把勺子或叉子来好吗？子来好吗？n n 客：不用了，我想学学怎样用筷子。客：不用了，我想学学怎样用筷子。n n 员：好的，先生。请这样拿筷子。先把筷子分开，把员：好的，先生。请这样拿筷子。先把筷子分开，把它们夹在拇指和食指中间。把拇指放在右边的筷子从下它们夹在拇指和食指中间。把拇指放在右边的筷子从下往上的三分之一处。把左边的筷子放在小指与无名指上。往上的三分之一处。把左

43、边的筷子放在小指与无名指上。用中指和食指使用筷子。注意只能移动右边的那只筷子。用中指和食指使用筷子。注意只能移动右边的那只筷子。n n 客：我知道了。不太难学。客：我知道了。不太难学。n n 员：是的，很容易学。员：是的，很容易学。n n 客：非常感谢。顺便问一问，筷子底下的东西是什么客：非常感谢。顺便问一问，筷子底下的东西是什么？n n 员：这是筷托。用了筷托，筷子的头部就不会碰到桌员：这是筷托。用了筷托，筷子的头部就不会碰到桌子。子。n n 客：太妙了。谢谢您的帮助。客：太妙了。谢谢您的帮助。n n 员：很高兴为您服务。员：很高兴为您服务。第20页/共29页D.Signing the bi

44、lln nG:Waiter,bill,please.G:Waiter,bill,please.n nW:Certainly,sir.Just a moment,please.Here is your bill,sir.The total is 686 Yuan.W:Certainly,sir.Just a moment,please.Here is your bill,sir.The total is 686 Yuan.n nG:Well,whatG:Well,what s this for?s this for?n nW:This charge is for one Gordon Dry,s

45、ir.W:This charge is for one Gordon Dry,sir.n nG:But I didnG:But I didn t order Gordon Dry.t order Gordon Dry.n nW:IW:I m sorry,sir.Just a moment,please.Im sorry,sir.Just a moment,please.I ll check it for you,sir.ll check it for you,sir.n nG:You should have been more careful.G:You should have been mo

46、re careful.n nW:Yes,sir.Please do accept my apology,Would you like to sign you bill now?W:Yes,sir.Please do accept my apology,Would you like to sign you bill now?n nG:All right.G:All right.n nW:WhatW:What s your room number?s your room number?n nG:4012.G:4012.n nW:Think you,sir.I hope you enjoyed yo

47、ur dinner.W:Think you,sir.I hope you enjoyed your dinner.第21页/共29页D签单签单n n客客 人：服务员，请结帐。人：服务员，请结帐。n n 服务员：好的，先生，请稍等。这是您的帐单，先生。总共服务员：好的，先生，请稍等。这是您的帐单，先生。总共686686元元人民币。人民币。n n 客：哦，这是什么费用？客：哦，这是什么费用？n n 员：这是一杯哥顿杜松子酒的费用，先生。员：这是一杯哥顿杜松子酒的费用，先生。n n 客：可是我没有要过哥顿杜松子酒。客：可是我没有要过哥顿杜松子酒。n n 员：对不起，先生。请稍等。我去核对一下，先生。

48、员：对不起，先生。请稍等。我去核对一下，先生。n n 客：好吧，我不在乎等。客：好吧，我不在乎等。n n 员：太对不起，先生。帐单上出了一点错，我已经改过来了。总员：太对不起，先生。帐单上出了一点错，我已经改过来了。总共应该是共应该是582582元人民币，请您核对一下好吗，先生？元人民币，请您核对一下好吗，先生？n n 客：您本来就应该仔细一点的。客：您本来就应该仔细一点的。n n 员：是的，先生。请接受我的道歉。现在请签一下帐单好吗？员：是的，先生。请接受我的道歉。现在请签一下帐单好吗？n n 客：行啊！客：行啊！n n 员：请问您的房号？员：请问您的房号？n n 客：客：40124012。

49、n n 员：先生，谢谢您。希望您对晚餐满意。员：先生，谢谢您。希望您对晚餐满意。第22页/共29页E.Ordering a breakfastn nW:Room service.Can I help you?W:Room service.Can I help you?n nG:Yes,can I have my breakfast brought into my room?G:Yes,can I have my breakfast brought into my room?n nW:Certainly,sir.Would you give me your name and your room

50、number,W:Certainly,sir.Would you give me your name and your room number,please?please?n nG:Yes,my name is Brown and my room number is 4018.G:Yes,my name is Brown and my room number is 4018.n nW:At what time would you like it,Mr.Brown.W:At what time would you like it,Mr.Brown.n nG:Now,please.G:Now,pl