2016年全国高考英语应用文写作训练之投诉信-(共21张PPT)汇编.ppt

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1、2016年全国高考英年全国高考英语应用文写作用文写作训练之投之投诉信信-(共共21张PPT)汇编inform sb.通知某人通知某人order 订货订货regretful 遗遗憾的憾的work 运运转转；运行；运行take the temperature 测测量温度量温度interrupt 干干扰扰;打打扰扰make a complaint 投投诉诉；抱怨；抱怨an electric fan 电电扇扇assistant 助手；助手；营业员营业员【必备词语】in a rude manner 粗粗鲁鲁地；地；态态度度恶恶劣地劣地a reasonable explanation 合理的解合理的解释释

2、woolen sweater 羊毛衣羊毛衣make sb annoyed 让让某人某人烦恼烦恼service number 服服务电话务电话examine 检查检查expect an early reply 期待尽快回复期待尽快回复prompt attention 即即时时的关注的关注【必备词语】1.The main problems are as follows.主要的主要的问题问题如下。如下。2.Therefore,I require that you send me a new one.因因此此，我我要要求求你你发发一个新的一个新的给给我。我。3.I hate to say that t

3、here is something wrong with my mobile phone.我很我很遗遗憾地憾地说说，我的手机有些，我的手机有些问题问题。4.Taking into account all three factors above,I request that the company should have a change of it for me as soon as possible.考考虑虑到到以上的三个因素，我要求公司要以上的三个因素，我要求公司要为为我尽快我尽快换换一个新的。一个新的。【好句朗诵】5.But we are regretful to find that i

4、t cannot work normally.但但是是，我我们们很很遗遗憾地憾地发现发现它不能正常地工作。它不能正常地工作。6.Your prompt attention and early reply will be appreciated.感感谢谢您您即即时时的关注和及早的回复。的关注和及早的回复。7.I feel sorry to trouble you but I am afraid that I have to make a complaint.很抱歉打很抱歉打扰扰您，但是我必您，但是我必须须投投诉诉。8.I am waiting for a reasonable explanati

5、on and expecting an early reply.我在等待一个合理的解我在等待一个合理的解释释，并期待及早回复。，并期待及早回复。9.Could you change a new one for me or return my money as soon as possible?您能否尽快您能否尽快换换一个新的一个新的给给我或者我或者给给我退款？我退款？【好句朗诵】1.I received so poor service that I felt I should bring it to your attention.1.so改为such2.I think it must have

6、 some quality problems and I really annoyed about it.2.really前面加am【单句改错】每句只有一个错误3.It makes me so unsatisfied that I want to change it and have my money back.3.and改为or4.On Tuesday,February 18,I went to your store look for a T-shirt.4.look前面加to5.I believe that you will consider this matter serious and

7、 make an effort to prevent the recurrence of this kind.5.serious改为seriously【单句改错】每句只有一个错误6.Frankly speaking,I am not prepare to tolerate this situation any more.6.prepare改为prepared7.I am regretful to inform you that the heating system in the room stopped working a few day ago.7.day改为days8.I feel sor

8、ry to trouble you but I have to make an complaint.8.an改为a【单句改错】每句只有一个错误9.The reason for my dissatisfaction is what its not the double-room I ordered.9.what改为that10.Under this circumstance,I find it difficult to be stay in your hotel any more.10.删掉be【单句改错】每句只有一个错误【20082008湖北卷改编：投诉手机质量问题湖北卷改编：投诉手机质量问题

9、】假假设设你你是是李李华华，你你购购买买了了一一部部某某外外国国公公司司生生产产的的手手机机，因因有有质质量量问问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。要点：要点：1.1.问题：手机不响铃，不能发短信；问题：手机不响铃，不能发短信；该产品已售完，无法更换；该产品已售完，无法更换；型号新，无配件，无法维修。型号新，无配件，无法维修。2.2.要求：公司应尽快予以更换。要求：公司应尽快予以更换。参考词汇：配件参考词汇：配件 spare part spare part【真题满分佳作赏析】满分佳作（一）满分佳作（一）Dear

10、Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr,2008 at Tele Mall in Wuhan,P.R.China.I contacted the saleswoman but the problem of my mobile phone could not be effectively solved.The main problems are as follows:First,the mobile phone does not ring and messages cann

11、ot be sent out.Second,all the mobile phones of the same model were sold out,so it is impossible for me to exchange a new one.Third,since the phone is a new model,there are no spare parts available,and therefore,it cannot be fixed at the local store.A mobile phone is a very important tool in my daily

12、 life.Therefore,I require that you send me a new one of the same model within a month.Thank you for your consideration.Sincerely yours,Li Hua满分赏析满分赏析主题句运用准确，注意主题句运用准确，注意follows不要漏掉不要漏掉s。用用到到since引引导导的的原原因因状状语语从从句句和和and并并列列句句后后的的therefore表表示示结结果的连词；果的连词；available一词运用高级。一词运用高级。用用到到require后后接接虚虚拟拟语语气气的

13、的宾宾语语从从句句，从从句句动动词词用用原原形形或或者者should do，语气强烈。，语气强烈。满分佳作（二）满分佳作（二）Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr,2008 at Tele Mall in Wuhan,P.R.China.I hate to say that there is something wrong with my mobile phone.First,the phone bell doesnt ring at all.Whats wo

14、rse,it cant be used to send short messages to others.Besides,because the product here has been sold out,the salesman cant change it for me.Later,I went to have it repaired.However,I was told that the model can not be repaired due to a lack of spart parts.Taking into account all three factors above,I

15、 request that the company should have a change of it for me as soon as possible.Thank you for your consideration.Sincerely yours,Li Hua满分赏析满分赏析用用I hate to say that表表达达了了作作者者也也不不想想产产品品有有问问题题而而投投诉诉，容容易易引起收信人的同感。引起收信人的同感。用用被被动动语语态态，与与整整段段信信的的主主语语一一致致；在在此此没没有有必必要要强强调调谁谁告告知知我我，或或者者双双方方都都清清楚楚是是维维修修店店的的员员工

16、工，无无需需说说出出动动作作的的施施动动者者，用用被被动动语态恰当。语态恰当。Taking into account all three factors above(考考虑虑到到上上述述三三个个因因素素)，用作总结段，运用恰当；，用作总结段，运用恰当；request后接了虚拟语气的宾语从句。后接了虚拟语气的宾语从句。作文翻译作文翻译尊敬的布朗先生，尊敬的布朗先生，我我很很高高兴兴地地告告诉诉您您，我我们们上上周周日日订订购购的的冰冰箱箱在在9月月21日日收收到到了。但是我们很遗憾地发现这台冰箱无法正常运行。了。但是我们很遗憾地发现这台冰箱无法正常运行。使使用用这这台台冰冰箱箱几几天天之之后后，

17、我我们们发发现现在在里里面面的的食食物物很很快快变变质质了了。当当我我们们测测量量里里面面的的温温度度时时，困困惑惑地地发发现现温温度度在在17，明明显显超超出出了了09的标准温度范围。的标准温度范围。不不用用说说，这这个个问问题题已已经经影影响响了了我我们们的的正正常常生生活活。您您能能尽尽快快派派人过来维修一下吗？人过来维修一下吗？请即刻关注并尽快回复，不胜感激。请即刻关注并尽快回复，不胜感激。您忠实的顾客您忠实的顾客李华李华【模仿翻译】【模仿翻译模仿翻译】Dear Mr.Brown,I am glad to inform you that the fridge we ordered la

18、st Sunday was received on September 21.But we are regretful to find that it cannot work normally.After using the fridge for a few days,we found that the food kept in it got bad quickly.When we took the temperature in it,we were confused to find it was about 17,obviously beyond the standard temperatu

19、re between 0 and 9.Needless to say,this problem has interrupted our normal life.Could you please send a man to repair it in a short time?Your prompt attention and early reply will be appreciated.Yours faithfully,Li Hua【模拟真题模拟真题1：投诉服务态度：投诉服务态度】假假如如你你是是李李华华，昨昨天天在在商商场场购购买买了了一一台台电电风风扇扇，回回家家后后发发现现它它不不能能运

20、运转转。你你回回到到店店里里与与营营业业员员交交涉涉时时该该营营业业员员对对你你的的态态度度恶恶劣劣，对对你你提提出出的的问问题题不不予予受受理。请你为此向经理写一封投诉信。理。请你为此向经理写一封投诉信。Dear Mananger,Sincerely yours,Li Hua【全真考场】【模拟真题：投诉服务态度模拟真题：投诉服务态度】Dear Mananger,I feel sorry to trouble you but I am afraid that I have to make a complaint.Yesterday I bought an electric fan in you

21、r shop,but when I got home and turned it on,it didnt work.So I took it back and talked to the assistant about the problem.To my surprise,instead of helping me solve the problem,the man,in a rude manner,refused to examine it.Generally,your shop is well-known for good service and that is why I bought

22、the electric fan in your shop.I was really upset to find that such a thing should have occurred in your shop.I am waiting for a reasonable explanation and expecting an early reply.Sincerely yours,Li Hua【模拟真题模拟真题2 2：投诉衣服质量：投诉衣服质量】假假设设你你是是李李华华，在在一一家家网网店店购购买买了了一一件件羊羊毛毛衫衫，昨昨天天收收到到后后发发现现羊羊毛毛衫衫后后背背有有个个洞洞，

23、你你给给卖卖家家打打了了几几次次服服务务电电话话，对对方方电电话话却却一一直直占占线线。请请你你给给卖卖家家Miss Miss MacleodMacleod写写一一封封投投诉信：诉信：1.1.要求对方换一件新的羊毛衫或退款：要求对方换一件新的羊毛衫或退款：2.2.询问对方如何返还已经收到的羊毛衫；询问对方如何返还已经收到的羊毛衫；3.3.期待对方尽快回复。期待对方尽快回复。Dear Miss Macleod,Dear Miss Macleod,.Yours faithfully,Yours faithfully,Li HuaLi Hua【模拟真题：投诉衣服质量模拟真题：投诉衣服质量】Dear

24、Miss Macleod,Im pleased to tell you that the woolen sweater I bought from your store through the Internet arrived on time yesterday.But when checking it,I found an obvious hole on the back.I wonder why you didnt notice it when you delivered the sweater to me.I have dialed your service number a few t

25、imes,only to be repeatedly told that it was busy.This problem really makes me annoyed.Could you change a new one for me or return my money as soon as possible?By the way,how shall I send this sweater back to you?I am looking forward to your early reply.Yours faithfully,Li Hua 全国高考英语应用文写作谢谢观赏！2020/11/522