商务英语口语完整版ppt全套教学教程最全电子课件整本书ppt.ppt

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1、情景英Unit 1 Job Interviews 语商 务In this unit,you will learn how to:Prepare for a job interview Introduce yourself Greet interviewers and answer their questionsLearning Objectives：Contents：PartIWarm-upPartIIOralWorkshopPartIIIExtendedActivitiesPartIVRelatedReadingPart I Warm-up Getting a job today is qu

2、ite tough today.We live in an increasingly competitive world.You will be struggling to find a job-especially the one you really want.But first,you have to make it through that all-important initial hurdle:the job interview.A job interview is one of the most important interactions in your life.And ye

3、t,unfortunately,it only lasts about an hour or even less.Thats all you get.And within that short span of time,you have to convince someone that you are the absolute best candidate for the job.So how do you do that?This unit will help you with tips,advice and coaching.A.Warm-up ListeningDirections:A

4、new graduate,Jessica Li is hunting for a job.But as a green hand,she has no clue where to start with.So she comes to a friend,John Carson,who is two years older and full of experience in this respect,for help.Listen to the conversation,and fill in the blanks.John:Hi,Jessica.Havent seen you for a whi

5、le.Hows everything going?Jessica:Fine,except one thing.John:If you dont mind,may I know what troubles you?Wish I can(1)Jessica:Thats great of you,John.I am about to graduate from college next month,but I still have no idea how to find a job.I am(2)eager to know your advice.John:I see,but dont worry.

6、I know how you feel now,and I(3)lived through the same tough stage when I graduated from school and looked for a job.But you see,(4)the most important step is just to get started.Jessica:Your words are so(5)soothing.But where should I get started?John:Have you ever heard people say,“Looking for a jo

7、b is a job in itself”?It is true.It takes time,planning,careful research,and(6)dedication to find a good career.First,you need to(7)match your personality,interests,and skills with a career,and research(8)career options.give you a hand_.eager_live through_the most important step is just to get start

8、ed_.soothing_dedication_match_career options_TapescriptJessica:And then?John:After you decide what career you want to take,(9)hunt for it.You may go to a(10)job market or use sites like Google to find information about the company,its management,and the jobs the company typically hires for.Jessica:I

9、f there are some vacancies available,I will hand in my resume,right?John:Yes.(11)In addition to a resume,you also need to prepare an effective(12)cover letter,at least two(13)recommendation letters from your college tutors,and other related materials which can prove your(14)capabilities and potentia

10、l.And if your(15)application meets the requirements of the company,it will ask you to have an interview.Jessica:Oh,I got some clues.Thanks for your(16)instructive advice.John:You are welcome.Wish you will get a job soon.hunt for_job market_In addition to_cover letter_recommendation letters_capabilit

11、ies and potential_application_instructive_B.Warm-up SpeakingDirections:You are going to talk about job-hunting.Read the following questions and discuss them with your partners.1.Have you ever had a part-time job?If yes,how did you get it?2.What would you do if you want to get a part-time job?3.If yo

12、u want to apply for a job,what materials should you hand in?4.Have you ever made a resume?What information should be included in a resume?5.What personality do you have?What are your interests?What kind of career is suitable for you?Part II Oral Workshop Role-playSituation:Mark is going to have his

13、first job interview next Friday.He feels rather nervous because he has no idea what to prepare for and how to behave in the interview.He goes to his friend Mary,who works as an HR Personnel in an international company,for some advice.Student A:Mark have a job interview next Friday feel nervous and p

14、uzzled come to Mary for helpStudent B:Mary try to help Mark out of his trouble give Mark some advice for the job interview help Mark get relaxed and become confident A.Preparing for a Job Interview Student A:HR Manager want to know more about Chen Bo ask for Chen Bos related work experience want to

15、know Chen Bos strengths and weaknesses ask for Chen Bos career planStudent B:Chen Bo make a self-introduction talk about his training experience and work experience list his qualifications and skills that make him fit for the job talk about his short-term and long-term goalsRole-playSituation:Chen B

16、o,a senior university student,is going to graduate this summer.He majors in Business Administration,and he wants to apply for the position of Personnel Assistant.Now he is having a job interview.B.In a Job InterviewPart III Extended Activities Task 1For a job interview,you have to make adequate prep

17、aration.What should be included?Discuss in groups,and write it down._prepare a resume,a cover letter,two recommendation letters,and related certificates;find out as much as you can about the company,such as the companys history,organization,development,future plan,and so on;take out the clothes and

18、shoes you are going to wear on that day;prepare a short self introduction which may be needed;think of some questions the interviewers may ask and prepare answers to these possible questions.1.2.3.4.5.A.BrainstormingPart III Extended Activities Task 2In a job interview,what are the possible question

19、s you may be asked by the interviewers?Discuss in groups,and try to list some._Why are you interested in this position?/Why do you apply for this position?What is your future career plan?/What is your career plan in the following five years?What are your weaknesses?And how do you overcome them?What

20、have you learnt from your last job?/Which part do you like most?What do you think of teamwork?1.2.3.4.5.B.Follow-up PracticeTask 1 Group DiscussionConsider the following questions and discuss them with your partners.1.Is it necessary to consider challenge when deciding to accept a job offer?(Why/Why

21、 not?)2.Would you consider salary when choosing a new job?(Why/Why not?)3.Do you prefer to start and stay with the same organization for your whole life long?(Why/Why not?)4.Which is more important to you when choosing a job,good salary or good working environment?(Why?)5.What kind of company would

22、you like to work for,a large joint venture or a small private company?(Why?)Task 2 ListeningListen to a job interview,note down the key information about Merry Wang and construct the following resume for her.Curriculum VitaeName:Merry WangNationality:ChineseAddress:348 Main Road,Guangzhou,GuangdongT

23、elephone:(020)8340-6777Email:OBJEVTIVEA position of(1)_SUMMARY OF QUALIFICATIONS (2)_years successful experience at United Butter.Motivated and enthusiastic about developing good relations with clients.Effectively working alone or as a team member.Sales Manager_Five_TapescriptEMPLOYMENT HISTORY2003-

24、present Working at United Butter,being the(3)_ for two years,responsible for the Panda line of(4)_.EDUCATION1999-2003 Sun Yat-sen University,Guangzhou,Bachelor of(5)_.SKILLSComputer skills:Windows,MS Office,Excel,Microsoft FrontPageLanguage skills:passed TEM 8 at college;being good at(6)_.INTERESTSB

25、owling,travelling,yogabrand manager_biscuits_.Business Administration_oral English_商 务情景英语情景英Unit 2 Office Work 语商 务In this unit,you will learn how to:Talk on the phone Deal with daily office work Keep internal communicationLearning Objectives：Contents：PartIWarm-upPartIIOralWorkshopPartIIIExtendedAc

26、tivitiesPartIVRelatedReadingPart I Warm-up General office skills may include answering phones,faxing,basic computer skills,as well as customer service skills.Effective communication concerning these skills at workplace is extremely important to smooth and efficient business operation.Workplace commu

27、nication is mainly of two types:verbal communication(such as meetings,phone calls,speeches,face-to-face talking etc.),and non-verbal communication(such as written,printed,emails,etc.).Communication at workplace should be clear,concise and specific.In addition,there should be effective use of body la

28、nguage at workplace.Good communication skills will help to establish a better working relationship.A.Warm-up ListeningDirections:Telephone calls come frequently in office work.When you answer a phone call for someone else,you often need to take down the message.Now listen to three short telephone co

29、nversations and write down the messages in the blanks.TapescriptConversation 1Question:What message did Mr.Brown leave?Message:call back Mr.Richard Brown this afternoon at 815-666-980 or 808-642-3344 call back Mr.Richard Brown this afternoon at 815-666-980 or 808-642-3344_TapescriptConversation 2Que

30、stion:What position did Mr.Cranford apply for and how could he be contacted?Message:call back Mr.Richard Brown this afternoon at 815-666-980 or 808-642-3344 computer sales representative;call him at399-257-900 during office hours _TapescriptConversation 3Question:What message did Mr.Jackson leave fo

31、r Miss Davis?Message:call back Mr.Richard Brown this afternoon at 815-666-980 or 808-642-3344 He wants to check the budget for supermarket promotion this weekend._B.Warm-up SpeakingDirections:You are going to talk about answering telephone calls in the office.Read the following questions and discuss

32、 them with your partners.1.If you are a receptionist in a company,what should you say when you pick up the receiver to answer a phone call?2.If someone who is wanted on the phone is not available,what can you do?3.What would you say if you want the caller to leave a message?4.When you take a message

33、 from a caller,what information should you pay special attention to?5.Do you sometimes make calls in English?Do you find it easy or difficult to understand English on the phone?(Why?)Part II Oral Workshop Role-playSituation:Tina and Cathy are friends,but they havent seen each other for years.Tina is

34、 a secretary at an export company and Cathy is a cashier at a supermarket.One day,they come across each other on the road and talk about their jobs and responsibilities.Student A:Tina glad to meet Cathy tell Cathy what her job is,and what she is responsible forStudent B:Cathy greet Tina talk about h

35、er job and responsibilities,and her likes and dislikes about the jobA.Jobs and responsibilities Student A:Mr.Swift want to speak to Mr.Ford but find that he is not available leave a message invite Mr.Ford to visit his company on June 28th or any time in July at Mr.Fords convenienceStudent B:Rebecca

36、tell Mr.Swift that Mr.Ford is not available because he is on his business trip in Australia now ask Mr.Swift to leave a message promise Mr.Swift that she will E-mail the message to Mr.FordRole-playSituation:Mr.Swift,the Sales Executive,gives a call to his potential customer Mr.Ford and invites him t

37、o visit the company.Now Mr.Fords assistant Rebecca is answering the phone.B.On the Phone Student A:Sara tell Mike that he will have a business trip in Canada next Friday tell Mike the details of his itinerary(see the following table)Student B:Mike get to know that he will have a business trip in Can

38、ada next Friday ask for the details of the itineraryRole-playSituation:Mike,the Sales Manager,will have a business trip in Canada next Friday.Sara,the Personal Assistant in the Sales Department,is making a report to Mike on his exact itinerary.C.Making a Report to the Manager ItineraryTimeVenueActiv

39、ity10:30Vancouver International airportArriving at the airport11:00Excellence Star companyBusiness talk with Mr.Ford13:00Wilson HotelBuffet lunch15:00Excellence Star factoryVisiting 17:00Shangri-La HotelBusiness dinner with Mr.Ford Part III Extended Activities Task 1Suppose you are working as a secr

40、etary in a company.What is your daily work?Discuss in groups,and write it down._answer the telephone and take dictation;receive customers and visitors;check emails and type letters for the manager;type up minutes of meetings;sort through the post.1.2.3.4.5.A.BrainstormingTask 2What are the necessary

41、 qualifications for a secretary?Discuss in groups,and write it down._good communication skills;patience,enthusiasm,diligence and courtesy;good computer operation skills;good memory and fast typing speed;teamwork spirits 1.2.3.4.5.B.Follow-up PracticeTask 1 Group DiscussionConsider the following ques

42、tions and discuss them with your partners.1.Do you think cost is the most import thing to consider when buying office furniture?(Why/Why not?)2.Would you promote a competent but self-centered candidate to the position of Sales Manager?(Why/Why not?)3.Do you wish to be promoted?/Will you accept a pro

43、motion?(Why/Why not?)4.Is it important for a secretary to be ambitious?(Why?)5.In your opinion,what is difficult to make a first-time call to a stranger?Task 2 ListeningAt one corner of the hall where a former classmates party is held.Four old classmates get together and talk about their jobs.Listen

44、 to the conversation,and note down each persons likes and dislikes about his/her job.making a lot more money;having a lot of independence in doing thingsLikesDislikesJeromeMaryColinJanetfeeling tired sometimeshaving been to a lot of placestoo much traveling;having little time to spend with his famil

45、ygood salary and benefitsNoisy work environment;seldom having the opportunity to go outnew challenges;a lot of experienceTapescript情景英语商 务情景英Unit 3 Travel&Transport 语商 务In this unit,you will learn how to:Prepare for business trips Make flight reservation Cancel/Change a fight Check in at the airport

46、Learning Objectives：Contents：PartIWarm-upPartIIOralWorkshopPartIIIExtendedActivitiesPartIVRelatedReadingPart I Warm-up Business trips can locate and cultivate new customers and improve relationships and communications with current representatives and associates.In modern international business,progr

47、ession up the career ladder often brings with it an obligation to travel more frequently.It usually includes issues dealing with flights,hotels,and car rentals.Frequent business travel by whatever mode of transport can be extremely stressful,and may take its toll both mentally and physically.A well-

48、planned itinerary enables a traveler to make the best use of time.2.If it is a business visit to another company for a potential contract,what will you have to think beforehand?3.If you want to manage your time in an efficient way,what is very important?A.Warm-up ListeningDirections:Here is a short

49、passage talking about preparations for a business trip.Listen to the passage,and answer the following questions.Tapescript1.What should you be clear about if you are making preparations for a business trip?You should be clear about the purpose of your trip._Youll have to think beforehand who you are

50、 going to meet,what to discuss and how to promote your company._An itinerary is very important so that you can mange your time in an efficient way._4.How should you prepare your luggage?You should keep your luggage light and compact._B.Warm-up SpeakingDirections:You are going to talk about business