【精品】ts16949全程培训经典教材（可编辑.ppt

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1、TS16949全程培训经典教材 ISO/TS16949:2002 ISO/TS16949:2002新新时代汽车产业时代汽车产业QMSQMS标准标准AgendaModule 1Module 1汽车产业标准变革汽车产业标准变革汽车产业标准变革汽车产业标准变革Module 2Module 2ISO/TS 16949:2002ISO/TS 16949:2002 认证资格指南认证资格指南认证资格指南认证资格指南Module 3 ISO/TS 16949:2002Module 3 ISO/TS 16949:2002 流程导向观念流程导向观念流程导向观念流程导向观念介绍介绍介绍介绍Module 4Modul

2、e 4ISO/TS 16949:2002ISO/TS 16949:2002体系体系体系体系导入与实施导入与实施导入与实施导入与实施Module 5Module 5ISO/TS 16949:2002ISO/TS 16949:2002认证规定认证规定认证规定认证规定 汽车产业标准变革1979197919791979BS 5750BS 5750BS 5750BS 5750英国国家标准英国国家标准英国国家标准英国国家标准1981198119811981Q 101Q 101Q 101Q 101福特汽车品质体系标准福特汽车品质体系标准福特汽车品质体系标准福特汽车品质体系标准(Quality System(

3、Quality System(Quality System(Quality System Standard)Standard)Standard)Standard)1983198319831983Chrysler SQAM Chrysler SQAM Chrysler SQAM Chrysler SQAM 克莱斯勒品质保证克莱斯勒品质保证克莱斯勒品质保证克莱斯勒品质保证 (Supplier Quality Assurance Manual)(Supplier Quality Assurance Manual)(Supplier Quality Assurance Manual)(Supplier

4、 Quality Assurance Manual)1987198719871987ISO 9000ISO 9000ISO 9000ISO 9000国际标准国际标准国际标准国际标准 GM TFEGM TFEGM TFEGM TFE通用汽车通用汽车通用汽车通用汽车(Targets for Excellence)(Targets for Excellence)(Targets for Excellence)(Targets for Excellence)1994199419941994ISO 9000ISO 9000ISO 9000ISO 9000修正之国际标准修正之国际标准修正之国际标准修正之国

5、际标准 QS-9000QS-9000QS-9000QS-9000第一版第一版第一版第一版1995199519951995QS-9000QS-9000QS-9000QS-9000第二版第二版第二版第二版1998199819981998QS-9000QS-9000QS-9000QS-9000第三版第三版第三版第三版1999199919991999ISO/TS 16949ISO/TS 16949ISO/TS 16949ISO/TS 16949依依依依 ISO 9001:1994ISO 9001:1994ISO 9001:1994ISO 9001:1994架构之技术规范架构之技术规范架构之技术规范架构

6、之技术规范(Version 1)(Version 1)(Version 1)(Version 1)2000200020002000ISO RevisionISO RevisionISO RevisionISO RevisionISO9001:2000 ISO9001:2000 ISO9001:2000 ISO9001:2000 2002200220022002ISO/TS 16949ISO/TS 16949ISO/TS 16949ISO/TS 16949依依依依ISO 9001:2000ISO 9001:2000ISO 9001:2000ISO 9001:2000架构之技术规范架构之技术规范架

7、构之技术规范架构之技术规范 (Version 2)(Version 2)(Version 2)(Version 2)ISO/TS 16949:2002ISO/TS 16949:ISO/TS 16949:20022002是由下列单位起草是由下列单位起草:国际汽车行动小组国际汽车行动小组国际汽车行动小组国际汽车行动小组(IATF)IATF)IATF)IATF)日本车辆制造者协会日本车辆制造者协会日本车辆制造者协会日本车辆制造者协会(JAMA)JAMA)JAMA)JAMA)ISO/TC 176,ISO/TC 176,ISO/TC 176,ISO/TC 176,所支持所支持所支持所支持 取代初版取代初

8、版 1999 1999 ISO/TS 16949:ISO/TS 16949:20022002 整合整合 所有所有 ISO9001:2000ISO9001:2000之要求之要求其他汽车标准怎么走？QS-9000,VDA 6.1,EAQF 94 and AVSQ QS-9000,VDA 6.1,EAQF 94 and AVSQ 94 to 94 to 没有升级成没有升级成 ISO 9001:2000 ISO 9001:2000 版版本的计划本的计划 QS-9000 QS-9000 QS-9000 QS-9000 将在将在将在将在 2006200620062006年年年年12121212月终止月终止

9、月终止月终止德国德国德国德国VDA 6.1 VDA 6.1 VDA 6.1 VDA 6.1 目前没有明确终止日期目前没有明确终止日期目前没有明确终止日期目前没有明确终止日期 法国法国法国法国EAQF 94EAQF 94EAQF 94EAQF 94将在将在将在将在2003200320032003年年年年12121212月终止月终止月终止月终止意大利意大利意大利意大利AVSQ 94AVSQ 94AVSQ 94AVSQ 94将在将在将在将在2003200320032003年年年年12121212月终止月终止月终止月终止此将驱使转向此将驱使转向 ISO/TS 16949:ISO/TS 16949:20

10、022002现有的汽车业标准会被 ISO/TS 16949:2002取代吗?不会不会!QS-9000 QS-9000 QS-9000 QS-9000 仍被三大所认可仍被三大所认可仍被三大所认可仍被三大所认可到到到到2006-12-152006-12-152006-12-152006-12-15 :VDA 6.1(German)VDA 6.1(German)VDA 6.1(German)VDA 6.1(German)與與與與ISO9001:2K ISO9001:2K ISO9001:2K ISO9001:2K 並行並行並行並行AVSQ(Italian)AVSQ(Italian)AVSQ(Ital

11、ian)AVSQ(Italian)EAQF(French)EAQF(French)EAQF(French)EAQF(French)ISO/TS 16949:2002 会被视为现有标准的增加部分吗？是的是的.循客户之特定要求循客户之特定要求,ISO/TS 16949 ISO/TS 16949 被被视等同于视等同于:QS-9000(America)QS-9000(America)QS-9000(America)QS-9000(America)VDA 6.1(Germany)VDA 6.1(Germany)VDA 6.1(Germany)VDA 6.1(Germany)AVSQ(Italy)AVSQ

12、(Italy)AVSQ(Italy)AVSQ(Italy)EAQF(France)EAQF(France)EAQF(France)EAQF(France)JAMA(Japan)JAMA(Japan)JAMA(Japan)JAMA(Japan)哪些汽车制造者接受 ISO/TS 16949:2002?Ford,GM,Daimler Chrysler,PSA Ford,GM,Daimler Chrysler,PSA Peugeot-Citroen,Renault,Fiat,BMW,Peugeot-Citroen,Renault,Fiat,BMW,Daimler Benz,Volkswagen,Dai

13、mler Benz,Volkswagen,日本及南韩汽日本及南韩汽车制造者均支持车制造者均支持 ISO/TS 16949:ISO/TS 16949:20022002组织应向其客户征询是否接受组织应向其客户征询是否接受ISO/TS ISO/TS 16949:16949:20022002发展趋势发展趋势TimeLicensesQS-9000TS16949:200228,000Sept2004300issuedbyJul2003 ISO/TS 16949:2002之目的品质管理系统之发展以品质管理系统之发展以持续不断改善之提供持续不断改善之提供强强调调缺失缺失预预防防 减少供减少供应链应链内之内之变

14、变异与浪异与浪费费 附加可能之客附加可能之客户户特定要求特定要求 定定义义基本的品基本的品质质管理系管理系统统要求要求 避免多重的认证审核避免多重的认证审核提供共通之汽车业品质管理系统方法提供共通之汽车业品质管理系统方法 Eligibility for ISO/TS16949:2002Applicability of TS16949:2002 CertificationApplicability of TS16949:2002 CertificationApplicability of TS16949:2002 CertificationApplicability of TS16949:200

15、2 Certification:Any organisation in the automotive supply chain Any organisation in the automotive supply chain Any organisation in the automotive supply chain Any organisation in the automotive supply chain meeting the eligibility criteria can obtain meeting the eligibility criteria can obtain meet

16、ing the eligibility criteria can obtain meeting the eligibility criteria can obtain certificationcertificationcertificationcertification 任何汽车供应链内组织均符合本规范所指具认证资格任何汽车供应链内组织均符合本规范所指具认证资格任何汽车供应链内组织均符合本规范所指具认证资格任何汽车供应链内组织均符合本规范所指具认证资格 Any motor-powered vehicle can be considered as Any motor-powered vehic

17、le can be considered as Any motor-powered vehicle can be considered as Any motor-powered vehicle can be considered as automotiveautomotiveautomotiveautomotive 任何由发动机驱动之车辆均可考量视为汽车业任何由发动机驱动之车辆均可考量视为汽车业任何由发动机驱动之车辆均可考量视为汽车业任何由发动机驱动之车辆均可考量视为汽车业 Therefore,suppliers in the Heavy Truck,Motorcycle,Therefore,

18、suppliers in the Heavy Truck,Motorcycle,Therefore,suppliers in the Heavy Truck,Motorcycle,Therefore,suppliers in the Heavy Truck,Motorcycle,Construction Vehicle supply chains can obtain Construction Vehicle supply chains can obtain Construction Vehicle supply chains can obtain Construction Vehicle s

19、upply chains can obtain certification to TS16949:2002certification to TS16949:2002certification to TS16949:2002certification to TS16949:2002 因此重车因此重车因此重车因此重车,摩托车与营建车辆之供应链内之供货商均可取得摩托车与营建车辆之供应链内之供货商均可取得摩托车与营建车辆之供应链内之供货商均可取得摩托车与营建车辆之供应链内之供货商均可取得TS16949:2002TS16949:2002TS16949:2002TS16949:2002认证认证认证认证 E

20、ligibility for ISO/TS16949:2002Eligibility requirements for Eligibility requirements for TS16949:TS16949:20022002 Certification:Certification:Relevant to automotive-related products onlyRelevant to automotive-related products onlyRelevant to automotive-related products onlyRelevant to automotive-rel

21、ated products only 汽车相关之零件汽车相关之零件汽车相关之零件汽车相关之零件 Applicable only to sites where production or service parts are Applicable only to sites where production or service parts are Applicable only to sites where production or service parts are Applicable only to sites where production or service parts are

22、manufacturedmanufacturedmanufacturedmanufactured 适用于生产或服务零件制造场所适用于生产或服务零件制造场所适用于生产或服务零件制造场所适用于生产或服务零件制造场所 Site is defined as a location at which value added manufacturing Site is defined as a location at which value added manufacturing Site is defined as a location at which value added manufacturing

23、 Site is defined as a location at which value added manufacturing processes occurprocesses occurprocesses occurprocesses occur 场所的定义为增值制造流程产生的地点场所的定义为增值制造流程产生的地点场所的定义为增值制造流程产生的地点场所的定义为增值制造流程产生的地点 Manufacturing is defined as the process of making production Manufacturing is defined as the process of

24、making production Manufacturing is defined as the process of making production Manufacturing is defined as the process of making production materials,parts or assemblies,or heat treating,painting,materials,parts or assemblies,or heat treating,painting,materials,parts or assemblies,or heat treating,p

25、ainting,materials,parts or assemblies,or heat treating,painting,plating servicesplating servicesplating servicesplating services 制造的定义为制作生产原料制造的定义为制作生产原料制造的定义为制作生产原料制造的定义为制作生产原料,零件或组装零件或组装零件或组装零件或组装,或热处理或热处理或热处理或热处理,涂装与电镀服务涂装与电镀服务涂装与电镀服务涂装与电镀服务 Eligibility for ISO/TS16949:2002Note that this eligibil

26、ity criteria for means that Note that this eligibility criteria for means that Note that this eligibility criteria for means that Note that this eligibility criteria for means that some organisations currently certified to QS-9000 some organisations currently certified to QS-9000 some organisations

27、currently certified to QS-9000 some organisations currently certified to QS-9000 will not be eligible for TS16949:2002 registrationwill not be eligible for TS16949:2002 registrationwill not be eligible for TS16949:2002 registrationwill not be eligible for TS16949:2002 registration 此意味目前某些已认证此意味目前某些已

28、认证此意味目前某些已认证此意味目前某些已认证QS-9000 QS-9000 QS-9000 QS-9000 的组织企业将不能适用于的组织企业将不能适用于的组织企业将不能适用于的组织企业将不能适用于TS16949:TS16949:TS16949:TS16949:2002200220022002 For example,Stockists For example,Stockists For example,Stockists For example,Stockists 如仓储物流业如仓储物流业 Eligibility for ISO/TS16949:2002Any organisation who

29、 manufactures products Any organisation who manufactures products Any organisation who manufactures products Any organisation who manufactures products which are automotive-related,but are not which are automotive-related,but are not which are automotive-related,but are not which are automotive-rela

30、ted,but are not currently within the automotive supply chain currently within the automotive supply chain currently within the automotive supply chain currently within the automotive supply chain may be accepted for certification activitymay be accepted for certification activitymay be accepted for

31、certification activitymay be accepted for certification activity 任何组织其所制造生产产品为汽车相关但现在不是任何组织其所制造生产产品为汽车相关但现在不是任何组织其所制造生产产品为汽车相关但现在不是任何组织其所制造生产产品为汽车相关但现在不是汽车供应链可能被接受认证活动汽车供应链可能被接受认证活动汽车供应链可能被接受认证活动汽车供应链可能被接受认证活动 These situations are to be managed by the These situations are to be managed by the These

32、situations are to be managed by the These situations are to be managed by the individual certification body,not by any individual certification body,not by any individual certification body,not by any individual certification body,not by any IATF rulingIATF rulingIATF rulingIATF ruling 实况将由个别认证机构管理非

33、由实况将由个别认证机构管理非由实况将由个别认证机构管理非由实况将由个别认证机构管理非由IATFIATFIATFIATF管制管制管制管制 Eligibility for ISO/TS16949:2002For organisations who manufacture For organisations who manufacture For organisations who manufacture For organisations who manufacture“generalgeneralgeneralgeneral”products products products products

34、(such as bulk chemicals,paints or raw steel for(such as bulk chemicals,paints or raw steel for(such as bulk chemicals,paints or raw steel for(such as bulk chemicals,paints or raw steel for example),which could be automotive or non-example),which could be automotive or non-example),which could be aut

35、omotive or non-example),which could be automotive or non-automotive,there must be evidence that they have at automotive,there must be evidence that they have at automotive,there must be evidence that they have at automotive,there must be evidence that they have at least one automotive customerleast

36、one automotive customerleast one automotive customerleast one automotive customer 当组织生产制造一般产品如化学散材当组织生产制造一般产品如化学散材当组织生产制造一般产品如化学散材当组织生产制造一般产品如化学散材,涂料或钢铁原材时涂料或钢铁原材时涂料或钢铁原材时涂料或钢铁原材时,有有有有可能为汽车用或非汽车用可能为汽车用或非汽车用可能为汽车用或非汽车用可能为汽车用或非汽车用,但必须有证据至少有一个汽车业但必须有证据至少有一个汽车业但必须有证据至少有一个汽车业但必须有证据至少有一个汽车业客户客户客户客户 The ke

37、y issue is that the product is used in the The key issue is that the product is used in the The key issue is that the product is used in the The key issue is that the product is used in the automotive supply chain,even though the same automotive supply chain,even though the same automotive supply ch

38、ain,even though the same automotive supply chain,even though the same product may be manufactured for a variety of sectorsproduct may be manufactured for a variety of sectorsproduct may be manufactured for a variety of sectorsproduct may be manufactured for a variety of sectors 关键点为其产品必须使用在汽车供应链关键点为

39、其产品必须使用在汽车供应链关键点为其产品必须使用在汽车供应链关键点为其产品必须使用在汽车供应链,即使其产品可能有即使其产品可能有即使其产品可能有即使其产品可能有多种产业使用多种产业使用多种产业使用多种产业使用流程导向ISO/TS 16949:ISO/TS 16949:20022002 提升流程导向的采用提升流程导向的采用提升流程导向的采用提升流程导向的采用 发展发展发展发展,实施及改善品质管理系统有实施及改善品质管理系统有实施及改善品质管理系统有实施及改善品质管理系统有效性效性效性效性 藉由符合客户要求以强化客户满藉由符合客户要求以强化客户满藉由符合客户要求以强化客户满藉由符合客户要求以强化客

40、户满意意意意有效运作基于有效运作基于有效运作基于有效运作基于:鉴别与管理数个相关联的活动鉴别与管理数个相关联的活动鉴别与管理数个相关联的活动鉴别与管理数个相关联的活动 阐述品质管理系统内流程之交互阐述品质管理系统内流程之交互阐述品质管理系统内流程之交互阐述品质管理系统内流程之交互作用作用作用作用 确保在当作要求之输入时确保在当作要求之输入时确保在当作要求之输入时确保在当作要求之输入时,客户是客户是客户是客户是重要的角色重要的角色重要的角色重要的角色 规划规划规划规划,执行执行执行执行,查核查核查核查核,行动行动行动行动PDCA PDCA PDCA PDCA 应运用在所应运用在所应运用在所应运用

41、在所有流程有流程有流程有流程ContinualimprovementofthequalitymanagementsystemCustomerCustomerRequirementsSatisfactionManagementresponsibilityResourceManagementMeasurement,analysisandimprovementProductrealizationProductoutputinputQUALITY MANAGEMENT PROCESS MODEL输入输入输出输出活动活动（加资源）（加资源）Basic Process ModelOutIn76543281

42、InInInInInInInOutOutOutOutOutOutOut客戶要求报价客户拿到报价单 ISO/TS 16949:2002客戶客戶导导向流程向流程 组织活动1活动2 活动3支援过程输入输出客户InOut123客戶客戶导导向流程向流程流程分析方法龟形图龟形图Process Process OutputInputWith what用什么With Who由谁做How如何做What result量度方法人机器，物料方法量测ISO/TS16949:2002ISO/TS16949:2002规范与龟形图规范与龟形图 Product Realization(e)Management Responsi

43、bility(c)Resources(Equipment/Capital)(d)Resources(People)(d)Outputs(b)Inputs(a)Measurement(f)活动持续改进4顾客要求顾客满意5687产品输入输出机，料方法人量测过程分析方法过程分析方法顾客要求顾客满意品质管理体系的持续改进客户导向流程 COP支援流程 SP管理流程 mP接口接口客户导向流程，客户导向流程，支援流程，支援流程，管理流程管理流程 间相互关系间相互关系 TS16949:2002所指出基本流程Customer Oriented Processes Customer Oriented Proces

44、ses 客戶客戶导导向流程向流程Support Processes Support Processes 支支持持流程流程Management Processes Management Processes 管理流程管理流程Customer Oriented Processes客戶导向流程1.市场调查市场调查2.生产制造生产制造3.投标投标4.交付交付5.业务行销业务行销6.付款付款7.设计开发设计开发8.保证保证/服务服务9.验证验证/确认确认10.售售后后/客客户户反反馈馈11.其它其它Support Processes支持流程Document controlControl of record

45、sCustomer satisfactionInternal auditPurchasingTrainingEtc.Management Processes管理流程Management commitmentManagement commitmentCustomer focusCustomer focusQuality policy Quality policy EtcEtc其他其他过过程方法程方法运运用用报价流程报价流程Input:Output:With who:With what:How:What result:过过程方法程方法运运用用Input:Input:Customer require

46、ment,Regulation,Customer requirement,Regulation,Business plan,Previous experience,Business plan,Previous experience,Customer ReCustomer ReOutput:Output:Quotation report Quotation report With what:With what:BOM,Spec,FMEA,Material BOM,Spec,FMEA,Material price listprice listHow:How:SOP,Risk analysis me

47、thod,cost SOP,Risk analysis method,cost analysis WIanalysis WI With who:mWith who:management,Purchasing,anagement,Purchasing,Engineering,QA,Financial,CustomerEngineering,QA,Financial,CustomerWhat result:What result:Response cycle,error rate,Response cycle,error rate,Conversion rate with good profit,

48、Conversion rate with good profit,Quotation caseQuotation case过程量度指标举例过程量度指标举例 Sales:Sales:Quotation turn over,quotation case,Quotation turn over,quotation case,sales volume,Profit,customer sales volume,Profit,customer satisfaction rating,service response satisfaction rating,service response timetime

49、.Customer complaint:Customer complaint:Response time,reject rate,repeated Response time,reject rate,repeated problem caseproblem case.Production:Production:Production efficiency,poor quality cost,Production efficiency,poor quality cost,Kaizen cases,OJT achievement,Kaizen cases,OJT achievement,CPK/PP

50、KCPK/PPK.过程量度指标举例过程量度指标举例Quality Assurance:Quality Assurance:Customer complaint cases,poor quality Customer complaint cases,poor quality cost,defect rate,lead time for problem cost,defect rate,lead time for problem solving,operation costsolving,operation cost.Training:Training:Training accomplishmen