旅游英语Unit 2 Reading A.pptx

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1、旅游英语旅游英语Tourism EnglishTourism English Unit 2 Receiving TouristsReading AReading ATextTask 1Task 2Task 3Task 4Background InformationTask 1Before reading the passage, briefly discuss the procedure of receiving tourists at the airport in English.Receiving Tourists at the Airport On the day a tour grou

2、p arrives, there are many jobs for a tour guide to do to ensure that everything goes _. Before the arrival of a tour group, a tour guide has a number of duties to_. Firstly, you should call the reception desk at the airport to confirm the exact time of arrival of the flight. Then contact the bus dri

3、ver to pick you up and travel on the bus to the airport.smoothlyattend to On the way to the airport, it is best to remind the driver what is on the tour itinerary and ensure that he has a copy. Please make sure that you arrive at the airport at least 30 minutes before the arrival time of the flight.

4、 Secondly, when arriving at the airport, make sure that the driver chooses a convenient parking space so that the tourists will be able to get on the bus easily and safely. Thirdly, go to the airport lobby and reconfirm the arrival time. Then contact a porter and tell him where the bus is so that he

5、 knows where to take the luggage. Fourthly, go and stand by the exit barrier with the tour flag or a sign. Make sure you will be easily seen so that the tourists can recognize you as soon as they .parkedexit International groups often have a tour leader with them, so make contact as soon as you can.

6、 You can ask questions like this: “Excuse me, are you the UC Tour Group?” or “Are you Mr. Smith from the MRB Travel Agency of Australia?” Then you should tell him your name and your travel agency. Check the names and number of tourists with him or her. Next, check that all the luggage has been claim

7、ed and collected by the porter for to the bus.transfer When everybody is ready, guide the tour group to the bus and ask the driver to help the tourists store their luggage. Stand by the door of the bus, smiling and silently _ to make sure everyone is on board.counting 机场接团机场接团 在旅游团到达的当天，导游要做很多工作以确保接

8、团工在旅游团到达的当天，导游要做很多工作以确保接团工作一切顺利。作一切顺利。 在旅游团到来之前，导游有很多事项需要处理。首先，在旅游团到来之前，导游有很多事项需要处理。首先，给机场接待处打电话，确认航班抵达的给机场接待处打电话，确认航班抵达的确切时间，然后联系巴士司机来接你，并一起前往机场确切时间，然后联系巴士司机来接你，并一起前往机场。译文：译文： 在去机场的路上，最好提醒司机旅游行程安排，并确认司在去机场的路上，最好提醒司机旅游行程安排，并确认司机也有一份行程表。确保在航班抵达前机也有一份行程表。确保在航班抵达前3030分钟到达机场。分钟到达机场。 其次，到达机场时，确保让司机找到一个方便

9、的位置停车其次，到达机场时，确保让司机找到一个方便的位置停车，这样能够让游客们快捷、安全地上车。，这样能够让游客们快捷、安全地上车。译文：译文： 第三，去机场大厅重新确认航班抵达时间，然后联系第三，去机场大厅重新确认航班抵达时间，然后联系行李员并告知停车位置，让他知道要把行行李员并告知停车位置，让他知道要把行李搬运到哪里。李搬运到哪里。 第四，带好导游旗和标志牌站到出口处。确保你很容第四，带好导游旗和标志牌站到出口处。确保你很容易被看到，这样游客一出来就能找到你。易被看到，这样游客一出来就能找到你。译文：译文： 国际旅游团往往有一个领队，所以应尽快与其取得联国际旅游团往往有一个领队，所以应尽快

10、与其取得联系。你可以像这样询问：系。你可以像这样询问：“打扰一下，请问你们是打扰一下，请问你们是UCUC旅游旅游团的吗？团的吗？”或或“您是来自澳大利亚您是来自澳大利亚MRBMRB旅行社的史密斯先旅行社的史密斯先生吗？生吗？”然后，你应该告诉他你的名字和旅行社名称，和然后，你应该告诉他你的名字和旅行社名称，和他他/ /她一起核查游客名单和人数。接下来，核实所有的行她一起核查游客名单和人数。接下来，核实所有的行李已被认领，并由行李员送到巴士上。李已被认领，并由行李员送到巴士上。译文：译文： 当所有人都到齐后，带领旅游团去乘车，并请司机帮助当所有人都到齐后，带领旅游团去乘车，并请司机帮助游客存放他

11、们的行李。你应站在车门边，面带微笑，默数游客存放他们的行李。你应站在车门边，面带微笑，默数游客人数，确保每个人都已登车。游客人数，确保每个人都已登车。译文：译文：ad. without difficulty, problems, or delaysReading Ae.g. Our arrangement ran smoothly.Once installed, the network performedsmoothly.smoothlyattend toe.g. I must attend to this matter.You have some important business to

12、attend to.Reading A to deal with business or personal mattersparke.g. Let me park the car near the stadium.Where did you park your car yesterday?v. to put a car or other vehicle in aparticular place for a period of timeReading Aexite.g. We exited into a back alley via the fire door.Your passport wil

13、l be checked when you enter and exit the port; get it ready soon.Reading Av. to leave a placetransfere.g. The software is a good transfer of data.The next stop is the transfer point for thetrolley.n. the act of moving something fromone place to anotherReading Acounte.g. I can count to ten in Japanes

14、e.Lets count the people who are going forthe spring outing.Reading Av. to calculate the total number of thingsor people in a groupReading AComplete the following table according to the passage.Task 2Keys:1. confirm the exact time of arrival of the flight2. pick you up3. what is on the tour itinerary

15、; he has a copy4. the driver chooses a convenient parking space5. reconfirm the arrival time6. to take the luggage7. Go and stand by the exit barrier with the tour flag or a sign8. the names and number of tourists9. has been claimed and collected by the porter10. everyone is on boardReading ADecide

16、whether the following statements are true (T) or false (F) according to the passage.Task 31. The tour guide should go to the airport by himself.2. The tour guide should arrive at the airport ten minutes before the arrival time of the flight.3. The tour guide should wait for the tour group in the bus

17、.4. When arriving at the airport, the tour guide should go to the airport lobby and reconfirm the arrival time.5. The tour guide should get on the bus firstly and count the number of tourists.FTFFFReading AThere are always some unexpected incidents on receiving tourists. As a tour guide, you should

18、know how to deal with them. Discuss in groups and complete the following table.Task 4Unexpected incidentsMeasuresA tourist is missing at the airport.Contact him with your mobile phone firstly. If you still cant reach him, you can inform him by airport broadcasting.A tourist becomes seriously ill on the way to the hotel.Send him to the nearest hospital immediately, then report to your travel agency.A tourists wallet was lost at the airport.Take the tourist to the lost-and-found office to register the lostproperty.