旅游英语Unit 7 Reading A.pptx

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1、旅游英语旅游英语Tourism EnglishTourism English Unit 7 Seeing off TouristsReading AReading ATextTask 1Task 2Task 3Task 4Background InformationBackground Information Before a tour group leaves a hotel, the guide should make the tourists aware of the need to settle the bill. If the group is leaving our country

2、, the local guide should remind the tourists of their passports, plane tickets and customs inspection. The local guide should tell the tourists when and where to collect their luggage, and check the number of pieces of luggage along with the national guide, the tour leader and the luggage-man to pre

3、vent losing any luggage. After tourists get on the bus, the guide should remind them to check their carry-on bags and see if they have leftanything behind. The bus can depart from the hotel only after it is made ensured that everybody is on the bus.Reading ATask 11. Check the traffic tickets;2. Make

4、 a confirmation of the time for luggage collection, checking out and departure;3. Check out at the hotel;4. Make a farewell speech;5. Lead the tour group to the airport to make emigration formalities.Before reading the passage, discuss with your classmates about the tasks of the tour guide after the

5、 tour group leaves.Suggested Answers:Preparations for the Departure of a Tour Group Bidding farewell to a tour group marks the end of the tour guides service. Last, but not least, it is of equal importance to “the greeting” and should be conducted with the same level of efficiency and sincerity. If

6、anything unpleasant happens at thelast minute, it may ruin all your previous efforts during the entire tour. The following points are typical of what a tour guide would need to do. First, check the flight tickets. You, and the tour leader, should check and reconfirm the time, flight and number of ti

7、ckets with the airline one day before departure.Reading A Second, you should discuss with the tour leader and the driver times for luggage collection, checking out and departure from the hotel and then inform the group members. Make a list of all the points that need attention such as the time to be

8、 packed by so that bags can be ready for transport and keeping passports and valuables in hand luggage. Furthermore, if the tour group must leave early in the morning, confirm with the hotel that a wake-up call will be made to all members of the group and check the arrangement for breakfast. Then en

9、sure that the tourists areaware of all arrangements and when they have to be ready to leave. Third, you should help the tour leader with hotel checkout. Remind the visitors to settle their accounts with the hotel if they have had any personal expenditures, to return any itemsborrowed from the hotel,

10、 to check that they have not left anything in the hotel and to keep their valuables safe. Fourth, dont forget to make a farewell speech before the tour group leaves. Usually, you can make the farewell speech during the last dinner, in the bus on the way to the airport or at the airport. In your spee

11、ch you should express your gratitude for their cooperation and understanding, recall some of thefunny experiences you have had together, apologize for any mistakes you may have made, invite suggestions for improvements and express your best wishes for their safe return home and your hope to see them

12、 again one day. Go with the tour group to the airport and on arrival, quickly find porters to help with the luggage. Help any elderly tourists or people with children and be available in case any problems arise with check-in procedures. Dont leave the airport until the entire group has passed throug

13、h security. 向旅游团道别意味着导游服务的结束，但送团同接团向旅游团道别意味着导游服务的结束，但送团同接团一样重要，应尽心高效完成。如果在最后一刻发生了不快，一样重要，应尽心高效完成。如果在最后一刻发生了不快，会让你之前整个的带团服务功亏一篑。以下是导游人员应做会让你之前整个的带团服务功亏一篑。以下是导游人员应做的代表性工作。的代表性工作。 首先，检查机票。你应该在送团前一天和领队一起检查首先，检查机票。你应该在送团前一天和领队一起检查并再次确认送团时间、航班及机票数量。并再次确认送团时间、航班及机票数量。送团准备送团准备 第二，你应该与领队及司机确认从酒店出行李及第二，你应该与领队

14、及司机确认从酒店出行李及结账离店的时间，并告知游客。列出所有应注意的事项结账离店的时间，并告知游客。列出所有应注意的事项，如行李打包的时间以方便行李运输，以及把护照和值，如行李打包的时间以方便行李运输，以及把护照和值钱的东西放在手提行李里。此外如旅游团在清早离开，钱的东西放在手提行李里。此外如旅游团在清早离开，应该和酒店确认为每位游客提供叫早服务及早餐安排，应该和酒店确认为每位游客提供叫早服务及早餐安排，并确认每位游客都知道所有安排以及他们什么时候离。并确认每位游客都知道所有安排以及他们什么时候离。 第三，导游应协助领队结账离店，提醒游客结清第三，导游应协助领队结账离店，提醒游客结清他们在酒店

15、的个人消费账目，归还从酒店借来的物品他们在酒店的个人消费账目，归还从酒店借来的物品，确认没有东西落在酒店并保管好自己的贵重物品。，确认没有东西落在酒店并保管好自己的贵重物品。 第四，旅游团离开前，导游应致欢送词。通常，第四，旅游团离开前，导游应致欢送词。通常，你可以在送别宴会上、去机场的大巴上或在机场致欢你可以在送别宴会上、去机场的大巴上或在机场致欢送词。在欢送词里，你可以对他们的合作与理解表示送词。在欢送词里，你可以对他们的合作与理解表示感谢，回忆你们在一起的有趣经历，为你的过失表示感谢，回忆你们在一起的有趣经历，为你的过失表示道歉，征求游客的改善建议，祝愿他们安全回国以及道歉，征求游客的改

16、善建议，祝愿他们安全回国以及表达能再次见到他们的希望。表达能再次见到他们的希望。 你和旅游团一到机场，就应该快速找到行李员帮你和旅游团一到机场，就应该快速找到行李员帮助搬行李，要帮助老人和带小孩的游客，并保证自己随助搬行李，要帮助老人和带小孩的游客，并保证自己随叫随到，以免在办理登机手续时出现问题，直到旅游团叫随到，以免在办理登机手续时出现问题，直到旅游团过了安检你才能离开机场。过了安检你才能离开机场。 farewelln. the action of saying goodbyeReading A e.g., The teachers held a farewell banquet for

17、the graduating students. previous e.g. Business has fallen off compared to the previous month.a. having happened or existed before the event, time, or thing that you are talking about nowReading Avaluablese.g., Guests should leave their valuables in the hotel safe.n. things that you own that are wor

18、th a lot of money, such as jewelry, cameras, etc.Reading AReading A e.g. Fundamentally speaking, it is your fault and you should apologize to your parents. apologizev. to tell someone that you are sorry that you have done something wrong securityn. things that are done to keep a person, building, or

19、 country safe from danger or crimeReading A e.g. Passengers must go through security beforeboarding.Reading AKey1. flight2. number of tickets3. luggage collection4. checking out5. wake-up call6. personal expenditures7. porters8. has passed through securityTask 2 Complete the following table accordin

20、g to the passage.Reading ADecide whether the following statements are true (T) or false (F) according to the passage.Task 3Key1. F 2. T 3. F 4. T 5. FReading A Sometimes there are some emergencies when tourists are getting ready to leave. Discuss with your classmates, list some common emergencies and find the solutions.Task 4(The answer is open.