团队合作李嘉轩.pptx

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1、 作家作家Michael NovakMichael Novak在描写篮球队时说，队员们以一定的在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。个的球员，而应看到的是整个球队的活动。The author Michael Novak,in writing about The author Michael Novak,in writing about basketball teams,says that they move in patterns,in basketbal

2、l teams,says that they move in patterns,in rhythms and at high speed.He says donrhythms and at high speed.He says dont look at one t look at one individual only,but at the team acting together.individual only,but at the team acting together.第1页/共37页培训目标培训目标/Learning Objectives/Learning Objectives组织中

3、的工作团队特点组织中的工作团队特点/Explain the popularity Explain the popularity of work teams in organizationof work teams in organization工作群体与工作团队的区别工作群体与工作团队的区别/Contrast work groups Contrast work groups with work teamswith work teams 建立高绩效团队建立高绩效团队/High-performing work teamsHigh-performing work teams 第2页/共37页 内容内

4、容/Outline/Outline什么是团队？什么是群体？什么是团队？什么是群体？/Definition:-Work Definition:-Work teams;Work groupsteams;Work groups公司团队与工作群体公司团队与工作群体/Company work teams and Company work teams and work groupswork groups成功团队特征成功团队特征/Characters of successful work Characters of successful work teamsteams演练演练/ExercisesExerci

5、ses 第3页/共37页工作团队与工作群体比较工作团队与工作群体比较Comparing Work Teams and Work GroupsComparing Work Teams and Work Groups 第4页/共37页(图示图示1/1/Figure 1Figure 1)工作团队工作团队/Work Teams /Work Teams 工作群体工作群体/Work/Work GroupsGroups 集体绩效集体绩效 目标目标 信息分享信息分享Collective Performance Goal Share Collective Performance Goal Share Infor

6、mationInformation 积极的积极的 协作协作 中立的（有时有中立的（有时有负作用）负作用）Positive Synergy Neutral(Sometimes Positive Synergy Neutral(Sometimes Negative)Negative)个人的和共同的个人的和共同的 责任责任 个人的个人的Individual and Mutual Accountability Individual and Mutual Accountability IndividualIndividual 互补的互补的 技巧技巧 随机和变化随机和变化的的Complementary S

7、kills Random Complementary Skills Random and Variedand Varied第5页/共37页通过共同努力，实现团队协作通过共同努力，实现团队协作A work team generates positive synergy through a A work team generates positive synergy through a coordinated effortcoordinated effort 第6页/共37页北京枫华世创企业管理顾问有限公北京枫华世创企业管理顾问有限公司司Beijing Topgains management Co

8、nsulting Beijing Topgains management Consulting Co.,Ltd.Co.,Ltd.工作群体工作群体/Work group/Work group v群群体体主主要要是是通通过过信信息息分分享享、做做出出决决策策，来来帮助群体成员完成他自己的本职工作。帮助群体成员完成他自己的本职工作。vA A group group that that interacts interacts primarily primarily to to share share information information and and to to make make dec

9、ision decision that that will will help help each each group group member member perform perform within within his his or or her her area of responsibility.area of responsibility.第7页/共37页工作团队工作团队/Work Team/Work Teamv团队通过集体的协调努力工作，进行积极团队通过集体的协调努力工作，进行积极的协作的协作vA group that engages in collective A grou

10、p that engages in collective work that requires joint effort and work that requires joint effort and generates a positive synergy.generates a positive synergy.第8页/共37页传统管理的弊端传统管理的弊端Some Areas of Weakness Some Areas of Weakness Traditional Management StylesTraditional Management Styles第9页/共37页1 1、指挥与

11、控制、指挥与控制/Dictatorial&ControllingDictatorial&Controlling2 2、从上而下、从上而下(完全或大部分完全或大部分)/)/Top down(Completely or Top down(Completely or mostly)mostly)3 3、缺少反馈机制（或无人听）、缺少反馈机制（或无人听）/Lack of feedback Lack of feedback mechanisms(or not listened to)mechanisms(or not listened to)4 4、重阶层而非能力、重阶层而非能力/Hierarchica

12、l,not meritocracyHierarchical,not meritocracy5 5、不恰当的解释、不恰当的解释/Inadequate explanationsInadequate explanations6 6、缺少可度量的目标、缺少可度量的目标/Lack of measurable Lack of measurable goals goals 7 7、模糊的时间限制、模糊的时间限制/Vague time limitsVague time limits8 8、责任与权利不对等、责任与权利不对等(或不充分或不充分)/)/Responsibility,but(or inadequat

13、e)authorityResponsibility,but(or inadequate)authority 第10页/共37页团队与传统部门相比的优点团队与传统部门相比的优点 Advantages:teams over traditional departmentAdvantages:teams over traditional department第11页/共37页v1 1、灵活性、灵活性/FlexibilityFlexibilityv2 2、有助于对变化的环境做出反应、有助于对变化的环境做出反应Responsiveness to changing environmentsResponsiv

14、eness to changing environmentsv3 3、组建、发展、重新定位以及解散速度快、组建、发展、重新定位以及解散速度快Speed of Speed of assembly,deployment,refocusing,and disbandmentassembly,deployment,refocusing,and disbandmentv4 4、工作满意、工作满意/Job satisfactionJob satisfaction第12页/共37页成功团队的特点成功团队的特点Characteristics of successful work teamsCharacteri

15、stics of successful work teams第13页/共37页高效团队Effective Teams1、明确的目标Clear goals4、统一的Unified commitment5、良好的沟通Good communication3、相互信任Mutual trust7、高效的领导Effective leadership9、外部支持External support8、内部支持Internal support6、谈判技能Negotiating skills2、相关技能Relevant skills第14页/共37页1、明确的目标、明确的目标/Clear goals 理理解解目目标

16、标/Understand goals 相相 信信 其其 价价 值值 及及 重重 要要 性性/Believe worthwhile and important 第15页/共37页2、相关技能、相关技能/Relevant skills 拥有技术技能拥有技术技能/Possess technical skills 拥有与别人一起工作的性格拥有与别人一起工作的性格/Possess personal characteristics for working with others第16页/共37页3、相互信任、相互信任/Mutual trust 相信别人的正直、特点和能力相信别人的正直、特点和能力/Beli

17、eve in integrity,character,and ability of others.第17页/共37页4、共同承担、共同承担Unified commitment 团队的认同团队的认同/Identify with team 为团队目标奉献为团队目标奉献/Dedicate to teams goals 为实现团队目标而心甘情愿为实现团队目标而心甘情愿/Willingness to apply self to achieve goals 第18页/共37页5、良好的沟通、良好的沟通/Good communication 沟通能力（口头与非口头）沟通能力（口头与非口头）/Ability

18、to communicate(verbal and non-verbal)反馈反馈/Feedback 第19页/共37页6、谈判技能、谈判技能/Negotiating Skills 面对和解决不同情问题的面对和解决不同情问题的能力能力/Ability to confront and reconcile differences第20页/共37页7、高效的领导、高效的领导/Effective leadership 目标分类目标分类/Classify goals 提高团队成员的自信心提高团队成员的自信心/Increase members self-confidence 培养、辅导与指导者、控制者培养

19、、辅导与指导者、控制者/Coach and facilitator vs director and controller 第21页/共37页8、内部支持、内部支持/Internal support 培训、绩效评估体系、激励方案、人力资源支持培训、绩效评估体系、激励方案、人力资源支持/Training,evaluative performance measurement systems,incentive programs,and supportive human resource systems.第22页/共37页9、外部支持、外部支持/External support 配备所需资源配备所需资

20、源/Provision by management of required resources第23页/共37页回顾与问题讨论回顾与问题讨论Review&Discussion Question 第24页/共37页1、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及？如此迅速普及？/How do you explain the increasing popularity of work teams in the countries,such as the United States and Canada

21、,whose national cultures place a high value on individualism?第25页/共37页2、你宁愿单独工作还是成为团队中的一员？、你宁愿单独工作还是成为团队中的一员？为什么？为什么？/Would you prefer to work alone or as part of a team?Why?第26页/共37页3、为什么在建设高绩效团队中，信任是如此重要？、为什么在建设高绩效团队中，信任是如此重要？Why is trust so important to developing high-performing work teams?第27页/

22、共37页4、组织中什么时候个人单独行动，能比团队合作取得更好结果？、组织中什么时候个人单独行动，能比团队合作取得更好结果？/When might individuals,acting independently,outperform teams in an organization?第28页/共37页1、分成四、分成四五人的小组五人的小组/Break into teams of four or five2、每个团队成员加入团队后分享他、每个团队成员加入团队后分享他/她人的一她人的一个成功的经验个成功的经验/Each person in the team is to share a positi

23、ve experience he or she has had while participating on a team.3、完成第二步后，每个团队成员分享他、完成第二步后，每个团队成员分享他/她人她人的一个失败的经验的一个失败的经验/After step 2 has completed,each person on team is to share a negative experience he or she has had while participating on a team.第29页/共37页4、分析以下问题的回答：、分析以下问题的回答：Team members should

24、now analyze the shared responses.第30页/共37页v如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？vWhat common characters,if any,did you see when team members described a positive experience?A negative experience?第31页/共37页v你的团队将从经验分享中获取什么来设计团队？或者来提高团队的效率？你的团队将从经验分享中获取什么来设计

25、团队？或者来提高团队的效率？vWhat implications can your team draw from these shared experiences for the design of team?For making teams more effective?第32页/共37页v 团队建设步骤团队建设步骤 /Stages of team developmentStages of team developmentv 激励、委派、授权激励、委派、授权/Motivation,delegation,and empowermentMotivation,delegation,and empo

26、wermentv团队类型团队类型/Types of work teamsTypes of work teams 第33页/共37页v经理如何在团队中建立信任经理如何在团队中建立信任/How managers can How managers can build trust among team membersbuild trust among team membersv组织如何创造良好的团队成员组织如何创造良好的团队成员/How How organizations can create good team members organizations can create good team members players.players.第34页/共37页 v经理如何激励团队经理如何激励团队/How managers/How managers can re-invigorate teams can re-invigorate teams v 团队与全面质量管理团队与全面质量管理/Teams and/Teams and TQMTQM第35页/共37页谢谢大家！谢谢大家！ThanksThanks！第36页/共37页感谢您的观看。第37页/共37页