服务质量英文自我评价.pdf

《服务质量英文自我评价.pdf》由会员分享，可在线阅读，更多相关《服务质量英文自我评价.pdf（5页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、本文为本文为 WordWord版本，下载可任意编辑版本，下载可任意编辑business sector,but the hotels market image,service qualityand even management level and operating efficiency has a crucialimpact.The Front Office is the crowning touch to hotel服务质量英文自我评价 2management.Through this in the Phoeni*hotel close to fourI July 20,20*-Octob

2、er 31,20*to Guangzhou City Phoeni*months of internship,I benefit greatly.The hotel is tantamounthotel internship,this time I have a great harvest.Hotel serviceto a microcosm of society.The internship is undoubtedly for theis a mi*ture of tangible products and intangible services,thenear future into

3、the community I provide an importanthotel service quality evaluation criteria is the guestsopportunity.satisfaction.Guests in the buyers market should take the1,to improve communication skills:As a front deskcustomer demand as the starting point of the marketing work,thereceptionist,as the hotel fro

4、nt-line staff,and the guestslobby on behalf of the hotel and guests to meet the needs of thecontact is face to face,is the most direct.Often receptionistguests of the hotel services to accept complaints from customersword can affect the guests on the hotels overall impression,to solve customer probl

5、ems,is the hotels nerve center.It isand even affect the mood of the guests all day.How to make yourbased on these,the status and role of the lobby is particularlyown language so that guests hear comfortable,happy to hear,asimportant.Although the front lobby is not the hotels main第 1 页 共 5 页服务质量英文自我评

6、价服务质量英文自我评价本文为本文为 WordWord版本，下载可任意编辑版本，下载可任意编辑a front desk receptionist must learn the course.Of course,communication is not limited to the guests,but also betweencolleagues,or even to the higher level.People can not help butnot have emotional volatility,but this emotional fluctuationstend to affect

7、 the mood of others.How to adjust their ownmentality,with the best attitude to face the guests,the faceof colleagues and even higher,how to bring someone the best smile,every day I seriously think about the problem.In this internship,I not only in communication skills have been improved,but alsolear

8、ned how to adjust the mentality of self.2,emergency response capacity to improve:work in thefront desk,every day must be ready for battle.Because as a frontdesk receptionist,every day to receive different guests,in theface of different events.Guests can not help some of the guestswill not be polite,

9、and even the receptionist will be outrageous.Faced with this situation,how to appease the feelings of theguests,but also to protect the interests of the hotel and itsown security,for me is another test.3,the ability to work independently improved:Throughthis internship,I am deeply aware of the need

10、to learn theirown ability to do this must be their own reason.Only to developtheir own independent ability to work in progress.in Work,thereare problems,do not understand should be bold to ask colleagues,rather than pretend to understand.Work independently,gaine*perience,and finally get the most sui

11、table for their ownthings.4,service awareness:as a front desk receptionist,alwaysrepresents the hotel.Whether in the workplace,or walking on第 2 页 共 5 页本文为本文为 WordWord版本，下载可任意编辑版本，下载可任意编辑the road,as long as the uniforms of the hotel should always haveto provide guests with the best service mean.We ar

12、e the angelof the City of Smiles,all for the guests,for the guests of all,for all guests.(B)practical e*perience1,their own shortcomings and shortcomings:Through thisinternship,I re-see their own shortcomings and shortcomings.Inthe language ability is still not very fluent in communicationwith the g

13、uests.Daily visitors to the Phoeni*Hotel are mainlydomestic guests as well as Japanese guests.However,during theCanton Fair,the hotel is the main source of foreign guests.Because of their ability to speak English is not very good,resulting in communication barriers with the guests.And becauseof thei

14、r own lack of work e*perience in the hotel,leading to workshould not appear wrong,for the colleagues to bring a lot ofinconvenience.On the other hand,at work,some of myshortcomings is revealed.Such as not careful enough work,notenough to accept criticism of colleagues and so on.But throughthis nearl

15、y four months of e*ercise,I have been in constantcorrections.2,employment prospects According to incompletestatistics,there are currently more than 9,000 hotels acrossthe country,the hotel talent gap of more than 100,000.And nowmost of the hotels grass-roots staff are mostly secondary ortertiary edu

16、cation.I think the current lack of hotel industryis still highly educated professionals.However,even with ahigh degree,is still unable to become a manager.As a manageror must have many years of work e*perience.Among them,第 3 页 共 5 页本文为本文为 WordWord版本，下载可任意编辑版本，下载可任意编辑front-line work e*perience is ver

17、y important.Therefore,as agraduate of the college students,it is absolutely not a master,must be prepared to accept the challenge.(C)internship ideas and recommendations1,idea:this internship gives us a good opportunity tounderstand the society.Is that we really into the communitybefore an important

18、 step.Law of the jungle has been unable tochange the survival of the principle.Want to be successful,youmust work harder than others.The internship faced a lot ofproblems that had never been encountered before.Such asinterpersonal problems,guest relations,poor mental state andother issues.But throug

19、h this nearly four months of learning andimprovement,I both in the psychological or ideological have beena lot of progress.服务质量英文自我评价 3The internship has been completed,through this timeinternship,I got a comprehensive e*ercise,internship processalso made me complete a student,in the course of socia

20、ltransition,improve their independence,get the The use ofknowledge in this area capacity,for the future to lay a solidfoundation to take the community.In these days I did learn a lot of things:In addition tolearning Chinese food service procedures and skills,Cantonesecharacteristics and types of cla

21、ssroom can learn something,butalso learn some class is difficult to learn To the things:howto handle their own interests and the interests of the hotel,how to deal with interpersonal relationships between colleagues,how to adjust their attitude,let me know that as a waiter should第 4 页 共 5 页本文为本文为 Wo

22、rdWord版本，下载可任意编辑版本，下载可任意编辑have a strong sense of service.In a chat with a department manager,the manager mentioned the sense of service,I very much agree withhis view:Service awareness is not only requires the waiter toprovide quality services to the guests the idea and desire,andshould also have th

23、eir colleagues the same Yes,this is thesense of service,the real meaning,this is a true manifestationof the quality of the waiter.Making me from a fledgling students,gradually familiar with the hotels organizational structure,personnel relations,corporate culture,but also I slowly adaptto this socie

24、ty.I always proud to be able to do a service staff,becausewe are helping others every day,and guests here is a surpriseto us,and we also found in the guests pleasant surprise in therich life.We may not have a lot of money,but we will not be poor,because we are intelligent,informative,responsible,hel

25、pful,loyal and trustworthy,and we have a loving family,all of which,It constitutes our life today.In fact,the rich life is not hardto find,it is for us in every surprise for others.I am alsopleased that the hotel staffare so warm andfriendly,they arenot because we are interns and indifferent to our

26、blunt,whilein fatigue,the colleagues of a sweet smile,a more common Hardwill make people moved,it seems that employees are most ableto understand their feelings,because they can stand in the staffpoint of view of their own problems,because they are talkingabout the hearts of ordinary people.第 5 页 共 5 页