供应商管理程序《中英文版》.pdf

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1、TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 1 1 ofof 1313Revision HistoryRevision History 版本記录版本記录Rev.版本

2、1234Change Description修改内容Originated By编写Date日期Sep.1,2006July.1,2007Oct。9，2007Nov.19，2009New releaseKS YangKS YangCancel items 6。2。6，6。2.7,6。2.8,6.3.2.5,6.4,6。5。3。4，6。5.1，KS Yang6.6.2 and form BZQP-7-07F07.1Modify items 3。5,6.2.3,6.2。4,6.2。5.1,6.3。8.3，6.6。1,6.6.2 and updateFrank Pengform BZQP-707F04

3、。1,BZQP-7-07F08。1,BZQP7-07F09。1Upaded 6。2.1,6。2。2,6。2。4。1,6.5。1,6。6.1。3,and 9.1Cancel Form BZQP7-07F08。2 and updated BZQP-707F09。3ApprovalApproval DistributionDistribution 审批审批&分发分发APP審批Dept.部門生产部 PRD品保部 QA资材部 Sourcing工程部 Engineering生产及物料管控 PMCSignature/Date簽署/日期APPDept.審批部門人力资源部 HR财务部FIN仓储部WH管理者代表

4、MR厂长 Plant ManagerSignature/Date簽署/日期Other Distribution Location:Checked by（Doc.Con。）：_Effective Date:_ConfidentialProprietary Information of XXX(ZhongShan）。XXX（中山)机密及专利文件1.1.PURPOSEPURPOSE 目的：目的：To establish a guideline to control and monitor supplier quality performance，manage supplier to improve

5、quality systemand product quality to meet XXX（ZhongShan)expectations。建立监控供货商质量绩效的方针,管理供货商改进质量系统及产品质量以达到XXX（中山）的期望目标。2.2.SCOPESCOPE 范围范围:_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Proc

6、edure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 2 2 ofof 13132.1This procedure applies to all suppliers that provides production material products to XXX(ZhongShan)。此程序适合于 XXX（中山）提供生产性物料的所有供货商.2.2This procedure is applicable for QA to manage sup

7、plier quality and related issue only。此文件仅适用于 QA 管理供货商质量及相关问题。3.3.DEFINITIONSDEFINITIONS 定义：定义：3.1 Key Supplier：The supplier provides the material that is either valuable and/or critical impact toproductscharacteristics关键供货商：提供对产品价值或性能有关键影响物料的供货商。3.2SRS:Supplier Rating System.SRS：供货商评估系统.3.3 FAI：Firs

8、t Article Inspection。FAI：首件检验.3.4 LAR：Lot Accept Rate from incoming inspection。LAR：来料检查批接收率.4.4.REFERENCE DOCUMENTREFERENCE DOCUMENT 参考文件：参考文件：4。1BZQP-706Supplier Rating System Procedure供货商评估系统程序。4。2BZQP-807Corrective and preventive actions procedure 纠正及预防措施程序。5 5。RESPONSIBILITYRESPONSIBILITY 职责：职责：

9、5.1Purchasing staff采购5.1。1Arrange consolidation of the overall material supplier performance and distribute to related parties.整理供货商质量绩效并发布给相关部门5.1.2Review the supplier performance and enhance supplier improvement management.评估供货商绩效加强供货商改善管理.5。1。3Coordinate and plan suppliers support both for ongoin

10、g future if necessary.协调和规划供货商现在及将来的支持5.2 QA 质量工程师.5.2.1Follow supplier corrective action in line complaint.跟进产线投诉问题和供货商的改善行动。_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序

11、质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 3 3 ofof 13135.2。2Define key supplier for evaluation or assessment with purchasing staff.与采购定义关键供货商以便评估。5.2.3Review the assessment result for further improvement or supplier quality related matters.审核供货商质量相关

12、的事项的评估结果,达到持续改善.5。3ME 制造工程If necessary，ME will support QA to perform supplier process audit and technology evaluation.必要时,ME 将协助 QA 执行供货商制程审核及技朮评估。6 6。PROCEDUREPROCEDURE 程序程序:6。1Supplier Rating System供货商级别评估体系。Purchasing and QA shall select the key supplier and perform SRS.Refer to Supplier Rating S

13、ystem Procedure（BZQP-7-6)。采购和 QA 选择关键供货商进行评估,参照供货商评估系统程序(BZQP-76)6。2Material qualification 物料资格认证.6.2。1Under selection of a potential supplier，Sourcing or purchasing sends the specification or drawingcomponentrequirements to supplier and Engineer instruct supplier to submit sample and relateddocumen

14、t（Attachment 1.）选定部分供货商后，资材部或采购将部件规格要求或图纸转交给供货商工程部工程师指导供货商按照提交样品和相关档(附檔 1)6.2.2Engineer will cooperate to complete FAI，detail operation process refer to“Incoming First ArticleInspection Instruction（BZQAWI003）”。工程师将完成物料的 FAI 检查,具体作业方法请参考“来料首件检查指示(BZWIQA-003)”6.2.3After the internal inspection complet

15、ed，QA submit the passed part and FAI documents to customer formake final approve if need。After customer approve the sample,QA distribute the approved sample andrelative files to IQC and buyer as the proof of approved by XXX（ZhongShan）.内部检查完成后,如客户要求,QA 将零件批准的数据(零件样板)和 FAI 报告送与客户批准.客户检查并批准后,QA 将客户最终承认

16、的样板及相关文件分发至 IQC 和采购,作为样板被 XXX（中山）承认的依据。6.2.4If material is rejected by customer,the original copy of material approval should return back to QA。_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQual

17、ity Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 4 4 ofof 1313Return process from 6。2。1 to 6。2.4如零件承认被客户否决,则承认零件退回给 QA.重复步骤 6。2。1 至 6。2。4.6.2.4.1For the critical to quality indirect material and not customer specified,new developed suppli

18、ermaterial needs to pass Engineers approval，and send to customer for approval as required.对于客户未指定的间接物料，在其对产品质量有重要影响的状况下，新物料需要经过工程师批准，如果客户要求将送给客户进行批准。6.2.5Material disqualification procedure.物料资格取消程序6.2.5.1In the below cases,IQC or buyer has the authority to request and disqualify suppliers part supp

19、ly,and IQC rise a material disqualification request.(BZQP-707F01.1）当发现如下情况时，IQC 或采购有权对供货商提出取消其生产件供应资格的申请,并且该申请将以物料供应资格取消申请书形式提出(BZQP-707F01。1)6.2。5。1。1 Serious quality issue from supplier（example:safety issue，use banned material,orseriously impact production in XXX etc）。部品发现重大质量问题（如安全问题,使用禁用物料，或对 XX

20、X 造成重大生产影响等).6.2.5.1.2More than 3 times claims for material quality from IQC or production line within onemonth and there is no effective action to improve the quality after IQC warn or QA performfactory audit.在一个月内 IQC 拒收三批以上的物料或生产线对该物料有三次以上的质量投诉并且在IQC 通知供货商或对供货商进行审核后供货商在质量方面没有有效改善。6.2.5.1.3 Contin

21、ual twice get red card in supplier rating system(for single sourcing supplier，materialis disqualified except customer approval）在供货商级别评定中连续两次评定为不合格（对于单一货源供货商,除非客户批准，否则将取消其资格）。6.2.5.1.4Customer requirement 客户要求。6.2.5.1.5Others 其它.6.3Supplier Qualification disqualification 供货商资格认证及取消6。3.1 For new suppl

22、ier(or second source)who is opened by XXX（ZhongShan），QA needs to qualify new_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:P

23、agePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 5 5 ofof 1313supplier。For the current suppliers，purchasing can list them directly in the AVL list。对于 XXX（中山）开发的新供货商（或者第二供货商),QA 需要进行新供货商的资格认证。对于现有的供货商，可直接进入 AVL 表.6.3.2There are 5 classifications of“supplier qualification”process will be applied:将有 5 个不同级别的

24、文件被引用到供货商认证中去：6.3.2。1NDA（Nondisclosure agreement）：保密协定This is a non-disclosed agreement for supplier with XXX(ZhongShan）before business.Suppliermust obey XXX（ZhongShan)business requirements,can not disclose any XXX（ZhongShan）business information,drawing，technical information，pricing information to a

25、ny other 3rd partyunder this agreement withoutXXX(ZhongShan)permissions。此档是供货商与 XXX（中山)生意合作之前的保密协定.供货商必须遵守 XXX（中山）商业要求，不能揭露任何 XXX（中山）生意方面信息、图纸、技术信息、价格信息等给任何未经 XXX(中山）授权的第三方机构。6。3。2.2Supplier reliable investigate report:供货商信誉度调查This report is to investigate supplier reliable information in market and

26、 ensure supplier can showenough capability to support XXX(ZhongShan)此文件用以调查供货商的市场信息以保证供货商有足够能力和 XXX(中山)配合。6.3。2.3Supplier Qualification Summary Report 供货商认证总结报告This report is conducted by purchasing for one supplier evaluation summary report qualification status。此份报告由采购主导用以供货商评估总结及认证状况。6。3.2。4Suppli

27、er audit report，QA is responsible for perform audit，if it is necessary and applicable,QA releases the copy of report to purchasing.供货商审核报告，QA 有必要且可实施状态下将对供货商进行审核，QA 将复印件分发至采购。6.3。2。5Supplier Disqualification Request 供货商资格取消申请。This report will be requested by purchasing QA to disqualify a supplier；an

28、dthe applicant will fill in the application.It will be effective by their manager and Plant Managerapproval。此份报告由采购及 QA 用以供货商资格取消申请.由各自部门经理和厂长签名后生效。_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality Procedure

29、Quality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 6 6 ofof 13136.3.3Primary opportunities for one qualified supplier:供货商认证的首选机会：6.3.3.1A well developed quality management system。优秀的质量发展管理系统.6.3.3.2Reasonable price and forwardly to supp

30、ort XXX(ZhongShan）on cost down approach。可以接受的价格水平并主动配合 XXX(中山)降低成本.6.3.3.3Capability of ensuring stable and punctual material supply chain system。能够保证稳定而准时的供应链系统.6.3.3.4Good service can support XXX(ZhongShan)at emergency;provide XXX（ZhongShan)on reliable&acceptable information;quickly respond on cla

31、ims&remarks；support XXX（ZhongShan）onflexibility；forwardly to provide XXX（ZhongShan）on Information（News，Technical support）.优良的服务;能够在紧急状况下支持 XXX（中山）;提供给 XXX（中山)合理的和可以接受的信息;迅速回馈 XXX（中山）的抱怨及相关要求;弹性地服务 XXX（中山）；主动配合 XXX（中山)有用的信息(新闻、技术支持）.6。3.4Buyer gathering information of supplier:company profiles,brochu

32、res；products information(samples，specs)，etc.If it matches current business requirments，then will send“Supplier Reliable InvestigateReport”to supplier for selfevaluation,request supplier to submit selfevaluation data to purchasing forevaluation,based on current commodity supplier base status,technolo

33、gy,quality，cost，responsiveness，service,delivery,stability&capability,environmental&safety，If recommended supplier matches XXXsrequirements，purchasing will lead the“Development team to audit supplier。采购收集供货商信息:公司资料及手册；产品信息(样品、规格）等.如果供货商符合当前 XXX（中山）商业需求,负责采购将“供货商信誉度调查报告”发给供货商进行自我评估；要求供货商提供自我评估数据并回馈给采购

34、,采购依据 XXX 现有商品供货商基础、技术、质量、成本、反应速度、服务、交期、稳定性和能力、环境及安全等予以综合评估.如果推荐的供货商符合 XXX（中山)要求，采购将安排发展团队予以评鉴。6.3.5Purchasing will lead“development team to summarize“Supplier Qualification Summary Report，toevaluate recommended supplier will be qualified supplier。XXX(ZhongShan)qualified supplier must berequired:采购将

35、主导“发展团队”总结“供货商认证总结报告”，以评估推荐供货商成为合格供货商.XXX(中山）合格供货商必须同时满足如下要求：_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZ

36、QP-7-07BZQP-7-074 4PagePage 7 7 ofof 13136.3.5.1Pass XXX(ZhongShan）QA audit if it is applicable.The approval classification will refer to“BZWIQA-015 supplier audit&qualification”.在审核可以进行和需要的条件下,供货商须通过 XXX(中山）QA 稽核.有关承认条件请参考“BZWIQA-015 供货商审查和认证指示。6。3.5。2Reasonable price and proactively to support XXX

37、（ZhongShan)on cost reduction approach.合理的价格水平和主动配合 XXX(中山)进行成本降低。6.3.5.3Supplier has a capability stability system to support XXX(ZhongShan）；供货商具有稳定的能力服务 XXX(中山)。6.3.5.4Supplier can provide XXX(ZhongShan）technology solutions proactively.供货商能够主动提供 XXX(中山)材料技术解决方案。6.3.5.5“Acceptable and or above class

38、ification status approached to“Cost competitive,Stability&Capability，Technology”criterions。“价格竞争性、稳定性及能力、技术”达到“可接受”或以上标准.6。3。5.6“Supplier reliable investigates report”will be matched XXX(ZhongShan)requirements on supplierreliable survey.“供货商信誉度调查”必须符合 XXX（中山)关于供货商可信度调查要求。6.3.6The supplier evaluation

39、 summarized report will be forwarded to supplier by purchasing.If opened newsupplier which pass or conditional pass XXX(ZhongShan)audit，purchasing will create a vendor code insystem and pass to Finance，after the signature of purchasing Manager.采购将供货商评估总结报告转给供货商。如果新开发的供货商通过或条件通过 XXX(中山）的审核，采购将填写供货商代码

40、并经采购经理签名后，附上供货商评估总结报告交会计部。6。3。7For customer specified suppliers,or suppliers are specified in customer BOM，QA dont need qualifysupplier except customer request.QA will perform supplier audit when supplier quality performance is notsatisfying。If supplier fail audit，customer shall approve“supplier qua

41、lity risk assessment form”ifcustomer still use this source.对于客户指定的供货商,或在客户 BOM 中指明的供货商，除非客户有要求，否则 QA 不必对此类供货商进行认证.当供货商质量表现不好时，QA 将执行审核。如果供货商不能通过审核，且客户需要继续使用该供货商，客户需要批准“供货商质量风险评估表”。6.3.8Supplier disqualification：the supplier from AVL will be remove when it meets one of below standards:合格供货商资格取消:符合下述条

42、件之一者，其将被取消合格供货商资格。_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:RevisionRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 8 8 ofof 13136。

43、3。8。1 Poor on time delivery,continue three months OTD less than 60%or within six months the OTD inaverage less then 80%.无法准时交货者：连续三个月准时交货率低于 60，或半年内准时交货率低于 80 者。6。3.8。2 Poor quality,continue three month be raked with class D，or continue three months be raked with top6 worst quality supplier.质量能力低下者：

44、连续三个月被评为 D 级供货商，或连续三个月被评为 6 差供货商者.6.3。8。3 Poor cooperation attitude，continue three times QSA failed，and can not provide effectiveimprovement plan or corrective action。无配合意向者:连续三次质量系统稽查不合格，且无有效改善计划或对策者。.6。3.8。4 Poor cooperation in cost down or other strategic solution from XXX，Purchasing can consider

45、 toraise disqualification application.无意配合 XXX（中山）成本改进或其它战略行动者，采购可申请取消其资格.6.3.9QA and purchasing can suggest to disqualify suppliers。All applicants will fill up“SupplierDisqualification Request”to manager approval on Supplier DisqualificationQA 及采购均可建议取消供货商资格，所有申请者必须填写“供货商资格取消申请表”经过经理批准.6.5Supplier

46、corrective actions follow up 供货商纠正行动跟进。6.5.1Line complaint 生产线投诉.The high defective non-conformance incoming which affect normal production is detected in line，IPQC will issue，and IQC issue 8D report to supplier afterconfirmed nonconformance incoming till the case close.在生产中发现的高比率来料不良,IPQC 开出制程异常处理单

47、。并在IQC 确认不符合物料后发出8D 报告,跟进并核实供货商改善行动直至结案.6.5.28D release 8D 的发出.In below cases，IQC may release 8D to request supplier to perform corrective action.在以下情况下,IQC 将发出 8D 要求供货商进行改善.6.5。3.1Supplier has critical quality or safety issue，has serious effect to XXX（ZhongShan).供货商出现重大质量或安全问题，对 XXX(中山)造成重大影响。6.5.3

48、.2Incoming of supplier has three times or above quality issues per month，and supplier has no_Form No.表格編號BZQP-4-01F01.3TitleTitle 标题标题:Supplier Quality Management ProcedureSupplier Quality Management Procedure供货商质量管理程序供货商质量管理程序Quality ProcedureQuality Procedure 质量程序质量程序Doc No.Doc No.文件编号文件编号:Revisio

49、nRevision 版本版本:PagePage 页码页码:BZQP-7-07BZQP-7-074 4PagePage 9 9 ofof 1313effective action。供货商的来料有每月 3 次或 3 次以上普通质量问题,并且无有效的改善。6.5.3.3Material of supplier has quality issue cause customer complaint.供货商的物料出现质量问题,造成客户投诉.6.5.3.4Detail operation of 8D；refer to the procedure BZQP807“corrective and preventi

50、ve actionsprocedure。关于 8D 的作业方式,参照“纠正及预防措施程序”.6.6Supplier quality monitor and improve 供货商质量监控和改善.6.6.1IQC monthly monitor supplier quality performance and evaluate top worst performance supplierin LAR,line/customer complaint。Detail operation as below:IQC 每月监控供货商的质量表现，并且从来料检验批合格率，产线投诉和客户投诉中选择最差供货商.详细