员工--员工满意度调查（英文）（ppt 20页）.ppt

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1、员工管理员工管理-员工满意员工满意度调查（英文）（度调查（英文）（PPT 20页）页）Computers Unlimited EmployeesEmployee Satisfaction SurveysbbWhat is an employee satisfaction survey?bbWhat are the elements of a good employee satisfaction survey?bbHow do you interpret the feedback?bbHow do you develop and maintain good action plans?Pizza?

2、bbFor our treat today,we are suggesting we go out for pizza.Strongly agreeStrongly agreeAgreeAgreeDisagreeDisagreeStrongly disagreeStrongly disagreePizza?bb3 marked Strongly Agree(30%)bb5 marked Agree(50%)bb0 marked Disagree(0%)bb2 marked Strongly Disagree(20%)Pizza?bbComments I just had pizza last

3、night but it would be okay with meI just had pizza last night but it would be okay with me Sounds great,but how about Pizza Hut instead of Sounds great,but how about Pizza Hut instead of Dominos this timeDominos this time All we ever do around here is pizza.Doesnt All we ever do around here is pizza

4、.Doesnt management realize that we might like something else management realize that we might like something else for a change?Our sales and marketing stinks and this for a change?Our sales and marketing stinks and this is just another example of not knowing what to do to is just another example of

5、not knowing what to do to please people.My pc needs to be upgraded and I hate please people.My pc needs to be upgraded and I hate my chair.my chair.Employee Satisfaction SurveysbbLife is not fairbbYour company is not a democracyWhat is an employee satisfaction survey?bbA tool to measuremoralemoralee

6、mployee views and satisfaction with employee views and satisfaction with management and the company in generalmanagement and the company in generalproblem areasproblem areasdepartmental interactionsdepartmental interactionsWhy do employee satisfaction surveys?bbJust to say you did itbbyou sense a pr

7、oblem and need inputbbyou have turmoil and want to get to the bottom of itbbopportunity for inputBuilding an employee satisfaction surveybbPBuilding an employee satisfaction surveybbContentthe companythe companydirect managementdirect managementsenior managementsenior managementwithin departmentwith

8、in departmentacross departmentsacross departmentstoolstoolsBuilding an employee satisfaction surveybbTips dont repeat yourselfdont repeat yourself examples:examples:dont contradict yourselfdont contradict yourself examples:examples:dont ask 2 questions in onedont ask 2 questions in one examples:exam

9、ples:be sure to allow employees not to answer a be sure to allow employees not to answer a question if they feel it is not applicablequestion if they feel it is not applicableBuilding an employee satisfaction surveybbOverall Overall,how would you rate the company as a place Overall,how would you rat

10、e the company as a place to work compared with other companies for which to work compared with other companies for which you have workedyou have worked one of the bestone of the best above averageabove average averageaverage below averagebelow average one of the worstone of the worst The company as

11、a whole is well managedThe company as a whole is well managed I am proud to work at the companyI am proud to work at the companyBuilding an employee satisfaction surveybbEvaluation Scales 4-strongly agree4-strongly agree 3-somewhat agree3-somewhat agree 2-somewhat disagree2-somewhat disagree 1-stron

12、gly disagree1-strongly disagree not Applicablenot Applicable neither agree nor disagreeneither agree nor disagreeBuilding an employee satisfaction surveybbEvaluation Scales not Applicablenot Applicable strongly agreestrongly agree agreeagree disagreedisagree strongly disagreestrongly disagreeBuildin

13、g an employee satisfaction surveybbComment s Please share what you like within the companyPlease share what you like within the company Please give any comments on how the company Please give any comments on how the company can be improvedcan be improved Anything else?Anything else?Sharing Resultsbb

14、Numeric values:can be compared year-to-yearbbComment based:publish summaries and action plans and compare year-to-yearbbCombination of both numeric and comment basedInterpreting ResultsbbPublishing employee commentsbbContradictionsbbReading between the linesbbRecurring issuesbbBalancing numeric data

15、 with commentsbbGetting more informationbbWhat about those items you cannot or are not willing to change?Action PlansbbDocumentbbPublishbbReview bbRe-publishbbReviewbbSummarize previous years plans as you conduct the next years surveyEmployee Satisfaction SurveysbbLife is not fairbbYour company is not a democracy