中高端商务酒店交流接待英语培训文档资料 酒店职业英语培训P14.ppt

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1、酒店职业英语酒店职业英语(初级）初级）初级）初级）Hospitality EnglishHospitality EnglishHospitality EnglishHospitality English(Preliminary(Preliminary(Preliminary(Preliminary）Self-introductionCourse introductionReservationHomework目 录 Chinese name Chinese name 中文名中文名 English name English name英文名英文名 Position Position职位职位 Inte

2、rest/Hobby Interest/Hobby兴趣兴趣 Hometown Hometown家乡家乡 .Self-introductionSelf-introduction自我介绍自我介绍英语口试40%理论笔试30%上课考勤30%Course introductionCourse introduction课程介绍课程介绍Course introductionCourse introduction课程介绍课程介绍 第一节课时：主要讲解酒店职业英语内容，时间为50分钟。休息:5分钟。第二节课时:短片学口语/口语练习+英语歌曲学习，时间为40分钟。Course introductionCourse

3、 introduction课程介绍课程介绍课时课时课课程内容程内容1.Introduction&Reservation 介绍&预定2.Reception&Bell Service 接待&行李接待3.Room Service 客房服务4.Food&Beverage 餐饮服务5.Check-out&Settle the bill 退房&结账6.Review&Simple oral English Test 复习&简单口语测试7.Professional knowledge Front Office 前厅专业知识8.Professional knowledge Housekeeping客房专业知识9

4、.Professional knowledge Chinese Restaurant中餐专业知识10.Professional knowledge Western Restaurant西餐专业知识11.Review and Test总结回顾&测试ReservationReservation预定预定 Warming-upWatch a video and discuss:what are the key points in reservation?ReservationReservation预定预定 Warming-up订房8大要素客人/代订人/团体姓名 Guest Name 联系电话 Tele

5、phone Number所需客房类型 Room Type价格或折扣 Price/Discount所需客房数量 Number of Rooms抵/离店日期&时间 Date/Time of Arrival/Departure入住天数 Length of Staying订房入住当天的保留时间 Cut-off TimeReservationReservation预定预定 Background Information单人间双人间Single roomSingle roomSingle roomSingle roomTwin roomTwin roomTwin roomTwin roomReservati

6、onReservation预定预定 Background Information套房大床房SuiteSuiteSuiteSuiteKing-sized roomKing-sized roomKing-sized roomKing-sized roomReservationReservation预定预定 Dialogue C：Clerk 职员 J：Jack 杰克C:Good morning.May I help you?(您好，有什么可以为您效劳？)J:Yes,Id like to reserve a room for three days,please.（我想预定一个房间，住3天。）C:For

7、 which date?(什么时候的？）J:From September 15th to 18th.(9月15日至9月18日）C:Which kind of room would you like,a double or a single?(您想要什么类型的房间，双人房或单人房？）J:A single,please.(单人间）C:May I have your name and phone number?(能告诉我您的名字与电话号码吗？）J:Jack Brown and the number is 3626833.（杰克.布朗，电话号码是3626833）ReservationReservati

8、on预定预定 DialogueC:What time do you expect to arrive,Mr.Brown?(您什么时候入住？）J:Oh,about 6:30 p.m.,I suppose.（我想，大概下午6:30）C:Well，Id like to confirm your reservation.A single room for Mr.Brown at 480 yuan per night for three nights from Sep.15th to 18th.(好的，我来确认一下您的预定，布朗先生，9月15日至18日，订一个每晚价格480元的单人间，住3个晚上。）J:Right.（是的。）C:Thank you,Mr.Brown.(谢谢，布朗先生）HomeworkHomework课后作业课后作业 Make a dialogue of reservation,including the 8 key points.Thanks！