四级阅读最新摸底测试512882.pdf
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1、 更多资料 学英语 找长喜 1 四级阅读-摸底测试五 TEST 5 摸底测试五 Passage 1 题材字数做题时间 企业战略 895 词 15 分钟 How to Get the Most from Employees You know that the business of business is making money.What you may not realize is how simple that business is.You need two fundamental ingredients a good product that customers want to own
2、,and bright,charismatic(有感召力的)people who will both sell it and,if necessary,defend it.And of the two desired product and competent people good people are,in the long run,more important than good products.You can t expect to produce one popular product after another.You can,however,cover your bets by
3、 staffing your enterprise with superb employees who will continue to reflect the company s strengths even when the products are weak.It is your responsibility to keep those employees performing as well as they can.They won t remain superb without reliable leadership and,in fact,there is a perfect ti
4、me to address this issue.Most successful companies have a defining moment when profits are skyrocketing(飞速增长),and business could not be better.That is precisely the time to look closely at your customer service.That you are earning more money than ever before indicates your product is terrific,but i
5、t doesn t necessarily mean the same about your customer service.It i s the ideal time to examine your reputation and expand the success you are earning from your product to include customer service.Every business wants to be known for its customer service.Although even a slow but steady giant such a
6、s Radio Shack Corporation will often come up with a hot product,it is its customer service that keeps it in business year after year.There are trendier companies selling sexier products,but those products come and go.Radio Shack s ability to sustain itself is attributable to good customer service.Bu
7、t the reality is this:While employees are clearly your company s most valuable resource,they are also some of your most controllable costs.This means that,if necessary,you must reduce those costs.Employee expenses can be restrained by attrition(自然减员):When people resign or retire,you hire only as man
8、y as are needed.But some economic conditions develop so fast that attrition alone can t address them.At those times,you confront the very unpleasant task:reduction in force(RIF).One of the reasons that an RIF is so stabbing(刺痛的)is that business,as a whole,no longer views employees as mere workers.A
9、major effort to raise the consciousness of the corporate in recent years has helped business executives regard their employees as“human capital”.This change acknowledges how vital employees are to your organization.Moreover,it makes them less vulnerable to be fired suddenly.It is much harder to hand
10、 a termination letter to a person.The term“human capital”elevates people to the level of capital assets such as equipment and factories.It implies that people deserve as much attention and care as,say,information technology tools.If you neglect your employees and ignore their needs,they will break d
11、own in some way,too,or at least become less efficient.Eventually,this will show up in your 更多资料 学英语 找长喜 2 company s bottom line.In essence,employers and employees need each other to succeed.Three tacit(不言而喻的)rules have evolved around that premise that define the relationships between them:The exchan
12、ge rule means that the company pays a fair market wage in exchange for the employee s sincere work effort.The ethical rule says that both parties behave reasonably and show respect.The environmental rule specifies that companies provide a safe workplace that is free of danger and harassment.Although
13、 these rules are rarely explicitly(明白地)stated either publicly or privately,they are broadly accepted.In the best of cases,if someone disrespects the rules,the employer and employee will analyze the incident together and use it as an opportunity to bring about constructive change.Critical to the succ
14、ess of any organization is that you observe the spirit as well as the letter of the rules.Perhaps the greatest concern lies in how the exchange rule is interpreted and applied.Some employees mistrust any compensation scheme that isn t paid in wages and consider it in violation of the exchange rule.I
15、t helps to rearrange compensation packages to introduce incentives(鼓励)for meeting or exceeding goals.Doing so links an employee s compensation to his work effort and performance.Incentives are believed to motivate workers to focus their attention on strategic objectives.At the same time,they communi
16、cate a sense of urgency to the undertaking and may also reduce costs.During a crisis that threatens to put a company out of business,it isn t uncommon to deviate(违背)from the rules.Emergency measures may require canceling or reducing planned wage and benefit increases,discharging all but essential wo
17、rkers,converting some employees from full time to part time,and outsourcing activities or even whole divisions.While the mission is to improve the company,ignoring the rules is ill advised(没脑筋的).Doing so imposes unnecessary emotional burdens on an already distressed workforce;this,in turn,threatens
18、cost savings and productivity gains.Thus,to keep employees satisfied and motivated,businesses seek a delicate balance that,on the one hand,gives employees what they want and,on the other,does so without threatening the organization s cost effectiveness.Frank conversations between employers and emplo
19、yees can reveal problems about the job or inadequacies in the workplace that may be obvious only to current employees.Addressing an employee issue may simultaneously eliminate related product,plant,or process issues.1.The two primary elements for a business to make profit are.products and customers
20、B customers and salesmen C products and salesmen D salesmen and managers 2.When is the best time to examine the company s reputation and perfect its customer service?When the business isn t good enough.B When the products are out of fashion.C When profits of the company are increasing fast.D When th
21、e customers complaints are increasing fast.3.The example of the success of Radio Shack Corporation indicates that.the development of a company should be slow and steady B companies should always produce trendy and sexy products C any company cannot avoid its products becoming unfashionable 更多资料 学英语
22、找长喜 3 D good customer service instead of other things can keep a business steady 4.Under what circumstances does an RIF become a task that a company has to confront according to the passage?The company makes a lot of profits and employees ask for promotions.B Attrition only cannot meet with current
23、economic development.C The employees are not competent for the current jobs any more.D The company has to develop new products within a short time.5.According to the passage,an RIF is stabbing partly because.employees are taken as human capital B employees are so vulnerable to be fired suddenly C a
24、company has to hand a termination letter to a person D employees have no guarantee of stability at all 6.That a company pays employees wages for their work follows the rule in employer employee relationship.ethical B value C exchange D equality 7.When someone disrespects the employer employee rules,
25、the best way to solve the problem is that.the one who disrespects the rules takes responsibility B the employer fires the one who disrespects the rules C the two parties analyze the incident together and make a change D the employees leave the current company and find a better one 8.According to the
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