西餐常用服务英语.pptx

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1、会计学1西餐常用服务英语西餐常用服务英语自助餐自助餐 buffetn n迎宾常用语迎宾常用语迎宾常用语迎宾常用语n n问好（早、中、晚）问好（早、中、晚）n nGood morning(afternoon night)Good morning(afternoon night)n n能告诉我你的房号吗或能方便出示一下你的房卡吗能告诉我你的房号吗或能方便出示一下你的房卡吗n nMay I have you room numberMay I have you room number？Could you mind to show your room card Could you mind to sho

2、w your room card n n请跟我来，这边走请跟我来，这边走n nCome with me plesae,this way pleaseCome with me plesae,this way pleasen n你你 看坐这里看坐这里 可以吗？可以吗？n nWould you mind sitting here?Would you mind sitting here?n n请问您需要咖啡还是茶？请问您需要咖啡还是茶？n nCould you like coffe or tea Could you like coffe or tea n n我们的食物都在自助餐台，祝你用餐愉快我们的食

3、物都在自助餐台，祝你用餐愉快n nThe buffet is over there.Please help yourself.The buffet is over there.Please help yourself.n n谢谢光临请慢走，欢迎下次光临，祝你好运谢谢光临请慢走，欢迎下次光临，祝你好运n nGoog-bye see you next time,good luckGoog-bye see you next time,good luck第1页/共18页自助餐自助餐 buffetn n服务员常用语服务员常用语服务员常用语服务员常用语 打扰下，我可以撤掉这个盘子吗打扰下，我可以撤掉这个盘

4、子吗n nEscuse me,can i take this plate away?Escuse me,can i take this plate away?n n不好意思我们的桌位已满，不好意思我们的桌位已满，n nIm sorry the restaurant si full nowIm sorry the restaurant si full nown n请稍后，我们马上给你安排请稍后，我们马上给你安排n nJust a moment please we will arrange it for you right awayJust a moment please we will arra

5、nge it for you right awayn n你方便坐角落吗？你方便坐角落吗？n n Could you mind sitting over there in the corner Could you mind sitting over there in the corner n n对不起，你是否介意和那位先生同坐一桌对不起，你是否介意和那位先生同坐一桌n nI am sorry would you mind sitting the table with that gentlemanI am sorry would you mind sitting the table with th

6、at gentlemann n如果你愿意，可以先回房间休息下，我们有空位马上通知你如果你愿意，可以先回房间休息下，我们有空位马上通知你n nYou may have a rest in the room if you like,we will call you if have clear table at onceYou may have a rest in the room if you like,we will call you if have clear table at once第2页/共18页自助餐自助餐 buffetn n这个桌子还没清理，请稍等下，我们马上为你清理出来这个桌子还没

7、清理，请稍等下，我们马上为你清理出来n nIam sorry,just moment please,we will clear this table right awayIam sorry,just moment please,we will clear this table right awayn n请稍等我马上来收拾请稍等我马上来收拾n nJust a moment,im clear it right away Just a moment,im clear it right away n n鸡蛋是需要双面还是单面鸡蛋是需要双面还是单面n nHow could you like egg to

8、 eat?sunly side up or overHow could you like egg to eat?sunly side up or overn n谢谢光临请慢走，欢迎下次光临，祝你好运谢谢光临请慢走，欢迎下次光临，祝你好运n nGoog-bye see you next time,good luckGoog-bye see you next time,good luck第3页/共18页零点零点 alacarten n迎宾常用语迎宾常用语迎宾常用语迎宾常用语n n问好问好n nGood morning(afternoon night)Good morning(afternoon n

9、ight)n n请问你是自助还是零点请问你是自助还是零点n nCould you like buffet or alacarteCould you like buffet or alacarten n请问你有预定吗请问你有预定吗n nDo you have a reservationDo you have a reservationn n请问你贵姓请问你贵姓n nMay i have you name May i have you name n n请问你一共几位用餐请问你一共几位用餐n nFor how many people?For how many people?n n你要坐靠窗的位子吗你

10、要坐靠窗的位子吗n nCould you like the table by the windowCould you like the table by the windown n对不起，那边桌子已经给预定了对不起，那边桌子已经给预定了n nEscuse me,can i take this plate away?Escuse me,can i take this plate away?n n不好意思我们的桌位已满，不好意思我们的桌位已满，n nIm sorry the restaurant si full nowIm sorry the restaurant si full now第4页/共

11、18页零点零点 alacarten n迎宾常用语迎宾常用语迎宾常用语迎宾常用语n n你方便坐角落吗？你方便坐角落吗？n n Could you mind sitting over there in the corner Could you mind sitting over there in the corner n n对不起，你是否介意和那位先生同坐一桌对不起，你是否介意和那位先生同坐一桌n nI am sorry would you mind sitting the table with that gentlemanI am sorry would you mind sitting the

12、 table with that gentlemann n如果你愿意，可以先回房间休息下，我们有空位马上通知你如果你愿意，可以先回房间休息下，我们有空位马上通知你n nI am sorry that table is aready reservedI am sorry that table is aready reservedn n这个位子可以吗？这个位子可以吗？n nHow about the tableHow about the tablen n请坐请坐n nSit down please Sit down please n n不用谢，很乐意为你服务不用谢，很乐意为你服务n nYou ar

13、e welcome i am glad to serve you You are welcome i am glad to serve you n n请稍后，我们马上给你安排请稍后，我们马上给你安排n nJust a moment please we will arrange it for you right awayJust a moment please we will arrange it for you right away第5页/共18页零点零点 alacarten n服务员服务员服务员服务员n n餐前服务用语餐前服务用语餐前服务用语餐前服务用语n n这是我们的菜单，还有酒水单，请先

14、看下这是我们的菜单，还有酒水单，请先看下n nhere is our menu and drink list,give you timehere is our menu and drink list,give you timen n请问可以开始点单了吗、请问可以开始点单了吗、n nAre you ready to order nowAre you ready to order nown n牛排需要几层熟呢？需要配什么汁我们餐厅有、牛排需要几层熟呢？需要配什么汁我们餐厅有、n nHow could you like it done?which souce could you like?We ha

15、ve got.How could you like it done?which souce could you like?We have got.n n对不起，这个品种刚刚售完对不起，这个品种刚刚售完n n I am sorry the variety are not any left I am sorry the variety are not any left n n对不起，我们没有对不起，我们没有.你要试试你要试试.吗吗n nSorry we havent.would you like to try.Sorry we havent.would you like to try.n n先生，

16、我们这先生，我们这.很不错，很不错，我推荐你点一个我推荐你点一个n nSir.is very good,i suggest you to order oneSir.is very good,i suggest you to order onen n.,.,这是你点的菜，请问有什么特殊要求吗？这是你点的菜，请问有什么特殊要求吗？n n.,iam right?anything special you d like to have on the food.,iam right?anything special you d like to have on the foodn n对不起，请再重复一遍对不

17、起，请再重复一遍n nSorry i peg you pardenSorry i peg you parden第6页/共18页零点零点 alacarten n我们的菜需要教长时间，你需要先喝点什么呢我们这有、我们的菜需要教长时间，你需要先喝点什么呢我们这有、n nIt takes quite some time for this dish to prepare,could you like something to drink fristIt takes quite some time for this dish to prepare,could you like something to d

18、rink fristn n我们有红白葡萄酒，啤酒我们有红白葡萄酒，啤酒 和各式软饮料和各式软饮料n nWe have got red,white wine,beer and different kind of softdrinkWe have got red,white wine,beer and different kind of softdrinkn n请问需要加冰块吗？请问需要加冰块吗？n nDo you need any iced blocks pleaseDo you need any iced blocks pleasen n咖啡是现在上还是饭后上咖啡是现在上还是饭后上n nThe

19、 coffe drink now or after dinnerThe coffe drink now or after dinnern n这是你点的、酒，请问现在可以开吗这是你点的、酒，请问现在可以开吗n nHere si.,open now?Here si.,open now?n n需要先试酒吗？需要先试酒吗？n nCould you like to try the wine first?Could you like to try the wine first?这个酒可以吗？这个酒可以吗？n nThe wine si ok The wine si ok n n请慢用请慢用n nEnjoy

20、youselfEnjoy youself第7页/共18页零点零点 alacarten n餐中服务用语餐中服务用语餐中服务用语餐中服务用语n n对不起，我到厨房给你催一下对不起，我到厨房给你催一下n nSorry i tell the chef to hurry Sorry i tell the chef to hurry n n打扰了，请问现在可以上菜吗打扰了，请问现在可以上菜吗n nI am sorry to disturb you shall i bing in you food nowI am sorry to disturb you shall i bing in you food n

21、own n这是你的菜这是你的菜n nHere the.Here the.n n请问这个可以撤掉吗请问这个可以撤掉吗n nMay i take it away May i take it away n n你的菜已经上齐，祝你用餐愉快你的菜已经上齐，祝你用餐愉快n nYou dish is all here,please enjoy you lunch or dinnerYou dish is all here,please enjoy you lunch or dinnern n这个酒还要再来一瓶吗这个酒还要再来一瓶吗n nOne more this wineOne more this wine

22、n n需要来点甜品和咖啡需要来点甜品和咖啡n nCould you like same dessert or coffeeCould you like same dessert or coffee第8页/共18页零点零点 alacarten n结帐服务用语结帐服务用语结帐服务用语结帐服务用语n n你一共消费。钱你一共消费。钱n nThe total amount is 128 yuan,The total amount is 128 yuan,n n请问你是现金结账，挂房帐还是刷卡请问你是现金结账，挂房帐还是刷卡n nDo you pay the bill by cash,credit car

23、d or charge the roomDo you pay the bill by cash,credit card or charge the roomn n这是你的发票和找头，请收好这是你的发票和找头，请收好n nHere is the receipt and change,keep it please Here is the receipt and change,keep it please n n请在这里签你的名字，请收好你的卡请在这里签你的名字，请收好你的卡,谢谢谢谢n nSign you name in here please,keep you card ,thank you S

24、ign you name in here please,keep you card ,thank you n n方便出示你的房卡吗，方便出示你的房卡吗，n nShow you room card please!Show you room card please!n n请在这里写你的房号还有姓名，谢谢请在这里写你的房号还有姓名，谢谢n nSign you name and room number in here please,thank you Sign you name and room number in here please,thank you n n请问你对我们的服务还有菜肴有什么宝贵

25、意见吗请问你对我们的服务还有菜肴有什么宝贵意见吗n nDo you have any opinion of today s order and serversDo you have any opinion of today s order and serversn n谢谢你的宝贵意见，我们将努力改进谢谢你的宝贵意见，我们将努力改进n nThanks for you precious opinionThanks for you precious opinion，we will try our best to improvewe will try our best to improven n谢谢你

26、的小费谢谢你的小费n nThanks for you tips,Thanks for you tips,n n请慢走，欢迎下次光临，祝你好运请慢走，欢迎下次光临，祝你好运n nGood bye see you next time,good luckGood bye see you next time,good luck第9页/共18页送餐送餐room servicen n电话用语电话用语电话用语电话用语n n问好，这里是送餐服务，请问你有什么需要吗问好，这里是送餐服务，请问你有什么需要吗n nGood morning(afternoon night),room serviceGood morn

27、ing(afternoon night),room service，can i help you can i help you n n请你根据送餐单选出你需要的食物请你根据送餐单选出你需要的食物n nCould you like something to orderCould you like something to ordern n这是你点的。还需要什么吗这是你点的。还需要什么吗n nYou order the food.,i am right?could you like anthing elersYou order the food.,i am right?could you like

28、 anthing elersn n你需要喝点什么呢？你需要喝点什么呢？n nCould you like something to drink Could you like something to drink n n您对我们的菜肴有什么特殊要求吗您对我们的菜肴有什么特殊要求吗n nAnything special you;d like to have on the menuAnything special you;d like to have on the menun n你是挂房帐吗？你是挂房帐吗？n nDo you pay the bill by cash,credit card or c

29、harge the roomDo you pay the bill by cash,credit card or charge the roomn n你一共点了。结账方式是、我说对了吗你一共点了。结账方式是、我说对了吗n nYou order the food.pay the bill by charge the room,all right?You order the food.pay the bill by charge the room,all right?n n好的，我马上送到你房间好的，我马上送到你房间n nAll right we ll send it to you room ri

30、ght away All right we ll send it to you room right away n n不好意思我们的送餐需要。时间，非常抱歉让你久等不好意思我们的送餐需要。时间，非常抱歉让你久等n nThe room service will take.time,i am sory that keep you wait long timeThe room service will take.time,i am sory that keep you wait long timen n再见！再见！n nSee you later See you later 第10页/共18页送餐送

31、餐room servicen n送餐用语送餐用语送餐用语送餐用语n n你好，打扰了，送餐服务，请问我可以进来吗你好，打扰了，送餐服务，请问我可以进来吗n nExcuse me,room sevice,may i coming?Excuse me,room sevice,may i coming?n n餐车放这边可以吗餐车放这边可以吗n nHere the dining car places may?Here the dining car places may?n n这是你点的。请核对一下是否是这些？这是你点的。请核对一下是否是这些？n nThis is you order food.Pleas

32、e check whether is these?This is you order food.Please check whether is these?n n这是你的账单，你总共消费、这是你的账单，你总共消费、n nThis is your bill,The total amount is 128 yuanThis is your bill,The total amount is 128 yuann n你介意我们半小时后来收餐吗你介意我们半小时后来收餐吗n nYou minded that our a half hour afterward received mealYou minded

33、that our a half hour afterward received mealn n祝你用餐愉快，再见祝你用餐愉快，再见第11页/共18页送餐送餐room servicen n收餐电话用语收餐电话用语收餐电话用语收餐电话用语n nWishes you to dine happily,goodbyeWishes you to dine happily,goodbyen n你好，非常抱歉打扰你了，我们是送餐服务，请问我们方便过来收餐吗你好，非常抱歉打扰你了，我们是送餐服务，请问我们方便过来收餐吗n n Good night,i am so sorry that disturbed you

34、,we are room service,could you mind Good night,i am so sorry that disturbed you,we are room service,could you mind that clear the dining car nowthat clear the dining car nown n收餐用语收餐用语收餐用语收餐用语n n请问对我们的食物和服务有什么宝贵意见吗请问对我们的食物和服务有什么宝贵意见吗n nDo you have any opinion of today s order and serversDo you have

35、any opinion of today s order and serversn n打扰了，再见祝你好运打扰了，再见祝你好运n nGood night,Good night,第12页/共18页调料调料seasoningn n酱油soy sauce,，醋vinegar 芥末mustard 沙拉酱salad dressing 盐Salty 橄榄油olive oil 辣椒粉 Chili powder n n 橄榄汁olive juice 黑松露black truffle果酱fruit juice 黑胡椒black pepper 白胡椒white pepper 糖Sugar 番茄酱Ketchup 第

36、13页/共18页器具器具appliancen n牛排刀beefsteak knife 牛排叉Beefsteak fork 甜品刀Sweets knife 甜品叉sweets fork 黄油刀butter knife 鱼刀fish knife 鱼叉 fish fork 汤勺 spoon 甜品勺Sweets bucket 汤碗soup bowl 筷子chopsticks 碟子plate 牙签Toothpick 餐巾纸Paper napkin、餐巾 napkin桌布Table napkin 蜡烛Candle 吸管 straw 开瓶器 opener 冰桶 ice bucket 冰块 ice cubes

37、 冰夹子ice tongs 第14页/共18页菜品菜品dishn n小吃小吃snake snake 羊肉羊肉mutton pork mutton pork 猪肉猪肉 pork pork 牛肉牛肉beef beef 鸡肉鸡肉chicken chicken 鸭肉鸭肉duck duck 鱼鱼fish fish 三文鱼三文鱼salmon salmon 面条面条 noodles noodles 米饭米饭 rice rice 混沌混沌ravioli ravioli 鸡蛋鸡蛋 egg egg 披萨披萨pizz pizz 面包面包 bread bread 哈密瓜哈密瓜 hami-melon hami-melo

38、n 西瓜西瓜 water-melonwater-melon香肠香肠sausage sausage 茴香茴香fennels fennels 萝卜萝卜carrot carrot 大蒜大蒜 garlicgarlic龙虾龙虾 lobstellobstel明虾明虾prawn prawn 蟹蟹 crabcrab火箭菜火箭菜 rocket vegetable rocket vegetable 木瓜木瓜papaya papaya 苹果苹果 apple apple 香蕉香蕉banana banana 桔子桔子 arange arange 桃桃 peachpeach西红柿西红柿 tomatotomato茄子茄子e

39、ggplant eggplant 西芹西芹celerycelery豆豆 bean bean 香草香草vanilla vanilla 生菜生菜lettuce lettuce 意大利面意大利面spaghetti spaghetti 土豆土豆potato potato 薯条薯条 Potato strip Potato strip 扇贝扇贝scallopscallop汉堡汉堡Hamburg Hamburg 三明治三明治 Sandwich Sandwich 生蚝生蚝oyster oyster 巧克力巧克力Chocolate Chocolate 冰激凌冰激凌Ice Ice cream cream 第15页

40、/共18页烹饪方式烹饪方式cooking wayn n炸Fried,、熏smokes，炒Roast 煎,fries,、烩braises，焗，烤Roasted，煮boils ，蒸Steams第16页/共18页其他其他othern n经理经理ManagerManager领班领班foreman foreman 服务员服务员Services Services 厨师厨师chef chef 收银收银casher casher 一分熟一分熟 rarerare三分熟三分熟medium rare medium rare 五分熟五分熟medium medium 七分熟七分熟well medium well med

41、ium 全熟全熟 well done well done 单面单面ones-side(sunly)ones-side(sunly)双双 面面 two-side(over)two-side(over)，开胃菜，开胃菜appertize appertize 汤汤soup soup 沙拉沙拉salad salad 水果水果 fruit fruit 主菜主菜 main course main course 海鲜海鲜 seafood seafood 甜点甜点dessertdessert软饮软饮 softdrink softdrink 果汁果汁 fruit juice fruit juice 冷饮冷饮 cold-drinkcold-drink热饮热饮hot-drink hot-drink 红酒红酒 wine wine 鸡尾酒鸡尾酒cocotail cocotail 咖啡咖啡coffe coffe 茶茶tea tea 自助餐自助餐 buffet buffet 零点零点 alacorte alacorte 套餐套餐 table menu table menu 吧员吧员bartenderbartender第17页/共18页