民航空乘英语学习教案.pptx

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1、会计学1民航空乘英语民航空乘英语第一页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第1页/共36页第二页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part

2、3 3Part Part 4 4第2页/共36页第三页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Look at the pictures of special passengers.Try to explain why they are special passengers.1passengers with infantspregnant passengers第3页/共36页第四页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页unaccompanied childrendisabled passengers who need assistance

3、第4页/共36页第五页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页elderlypassengers traveling with pets第5页/共36页第六页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页A well-stocked first-aid kit,kept within easy reach,is necessary in the flight.Do you know whats in the first-aid kit?Look at the flowing pictures and try to remember them.2

4、1.triangular bandage 三角绷带2.safety pin 安全别针3.PBT elastic bandage PBT 弹性绷带4.scissors 剪刀5.sterile gauze pad 医用眼垫6.tourniquet 止血带7.non-woven medical paper tape 无纺布医疗纸带8.alcohol pad/film 酒精消毒棉9.band-aid 创可贴10.medical absorbent cotton swab 医用棉签11.forcep/tweezer 镊子第6页/共36页第七页，编辑于星期二：一点 二十分。TRANSITION PAGE

5、过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第7页/共36页第八页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Listen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen,Would you give me your _,please?There is a lady goi

6、ng to give birth1.Should there be any medical personnel2 on board,please _ any of our cabin attendants.Hope you can understand.Thank you!attentioncontact第8页/共36页第九页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Ladies and gentlemen,May I have your attention,please?There is a passenger has an appendicitis3.If the

7、re is a _ on board,please make you known to a member of the cabin attendants _ by _ your call bell.Thank you.doctorimmediatelypressing第9页/共36页第十页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Ladies and gentlemen,Would you please give me your attention?We are sorry to _ you that we have to land at the _ airport

8、and ask for medical help because there is a passenger with bone fracture4.In order to _ his safety,we have to do so.Your cooperation will be much appreciated5.informnearestensure第10页/共36页第十一页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Short AnnouncementsLook at the medical problems and their symptoms.Try to u

9、se them to make announcements.2Medical ProblemsWhat is it?Common Symptomsappendicitisone of the most common surgical problems(外科疾病)right lower abdominal pain(右下腹痛)nausea(恶心)vomiting(呕吐)decreased appetite(食欲下降)bone fracturea medical condition in which there is a damage in the continuity of the boneed

10、ema of nearby soft tissues(附近软组织水肿)muscle spasms(肌肉痉挛)第11页/共36页第十二页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Short AnnouncementsOral practice.How would you make a sick announcement?Which parts do you think are important and indispensable in an announcement?Discuss with a partner and try to make a sick annou

11、ncement.3第12页/共36页第十三页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Listen to the announcement and learn the following words or phrases.1Long Announcements Vocabulary Bandemergency md()nsin.紧急情况，突发事件alternative ltntvadj.供选择的，备用的anticipate ntspetvt.预期，期望apologize pldazvt.道歉，表示歉意inconvenience nknvininsn.不便，麻烦dive

12、rsion dav()nn.绕行路线regularly rejlliadv.定期地，定时地update pdetvt.更新，变更第13页/共36页第十四页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Oral practice.Discuss with your partner about the following questions.2Long Announcements1.How do you express your apology and appreciation if the flight has to land temporarily?2.Generally

13、,under what circumstances can the aircraft be forced an emergency landing?3.What should you inform the passengers before an emergency landing?第14页/共36页第十五页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第1

14、5页/共36页第十六页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页.Listen to the dialogues and fill in the blanks.CA:Hello.What can I do for you?M:My son doesnt _.I think hes got a high _.Do you have any paracetamol1?CA:Yes,we have.But Im afraid we cant give it _.We need a doctor or a _ to check him.Was he like this bef

15、ore boarding?M:No,not at all.He was fine.But hes very hot now and complaining2 of a bad _.CA:Ill see what I can do.Oh,how old is he?M:Seven.CA:Ill ask if there is a doctor or a nurse on board.Please wait a moment.M:Thank you very much.feel welltemperature1directlynurseheadache第16页/共36页第十七页，编辑于星期二：一点

16、 二十分。TRANSITION PAGE 过渡页 Announcement:Ladies and gentlemen,the captain has switched on the seat belt sign.Please return immediately to your seats and fasten your seat belts.Due to air turbulence,all in-flight service is suspended3 and will be resumed4 as soon as possible.CA1:Li Mei,can you push your

17、 trolley5 back to the galley6 as quickly as you can and get it _ away securely?CA2:Yes but those people in row 18 havent sat down yetCA1:What are they doing still standing around!OK,Ill deal with7 that.(pause)Excuse me,can you sit down and _ your seat belts,please?M:This mans been hurt.Hes bleeding.

18、stowed2.Listen to the dialogues and fill in the blanks.fasten第17页/共36页第十八页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页CA1:What happened?(speaks to the injured passenger)Hello are you all right?Can you hear me now?M:The overhead locker flew open8 with the turbulence and a _ fell onto9 his head.I think hes unco

19、nscious10!OK.Thank you for letting me know.Ill _ the situation now.Please take your seat and strap11 in securely.Li Mei,I need some help.Get the _ immediately.CA2:Here it is.laptop2.Listen to the dialogues and fill in the blanks.deal withfirst-aid kit第18页/共36页第十九页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页3

20、Its 6:00.Flight KN2316 is going to take off.A cabin attendant named Jutta stands at the cabin door to welcome passengers.At this moment,she notices that a blind passenger is entering the cabin along with12 a guide dog13.(J=Juttta)J:Excuse me,sir.I am Jutta,a cabin attendant o this flight.Please show

21、 me your _ so that I can take you to your seat.M:Thank you.Here you are.J:Its 6A.Please give me your hand and Ill _ you to your seat.(After finding the seat)J:Now you can sit down and have a rest.M:Thank you,Jutta.But where should I put my _?boarding passguide.Listen to the dialogues and fill in the

22、 blanks.baggage第19页/共36页第二十页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页3 J:Id like to stow it for you and Ill retrieve14 it for you before landing.Is that OK?M:Thats very kind of you.Then how about my guide dog?Where should it be accommodated15?J:_,you can settle it at your feet.M:Is it free?Or should I pay

23、extra money?J:Its free,sir.Your guide dog is _ to travel in the passengers cabin at no extra charge.M:Thank you.J:Youre welcome.If you have any need or requirement,please dont hesitate to call the cabin attendants at any time.For conveniencepermitted.Listen to the dialogues and fill in the blanks.第2

24、0页/共36页第二十一页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页.Oral practice.Read the dialogues and discuss with your partner about the following questions.1.If there is a child feels sick in flight,what should you say to him or his parents?2.If there is a bleeding passenger and he is unconscious,what will you do?3

25、.If there is a blind passenger with a guide dog,what will you do to help him?第21页/共36页第二十二页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页.Work in pairs.Choose one of the following situations to make a dialogue with your partner according to the dialogues above.Situation 1:A disabled passenger wants to go to the

26、 lavatory,but it is very difficult for him without a wheelchair.Situation 2:An elderly passenger feels bad and he wants to vomit.So he ask you for some medicine for airsickness.Situation 3:A child travels alone,so he asks you to help him to put the baggage into the overhead locker.第22页/共36页第二十三页，编辑于

27、星期二：一点 二十分。TRANSITION PAGE 过渡页Warm UpAnnouncementsPart Part 1 1Part Part 2 2Dialogues in CabinReading and WritingPart Part 3 3Part Part 4 4第23页/共36页第二十四页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页The Rules about Pets in Air ChinaSmall animals are defined as domesticated dogs and cats.Animals prone to attack

28、or injure humans like Tibetan Mastiff and Bulldog do not fall into the category of small animals.Small animals must be accompanied by valid health and vaccination certificates and must be in compliance with the related regulations of the countries of entry,transit and exit in order to be accepted fo

29、r carriage.Text 1第24页/共36页第二十五页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Small animals cannot be taken into the cabin but can be carried as checked baggage in the cargo compartment of the aircraft.Small animals are classified as special baggage and are subject to special baggage charges.The total weight of

30、one container for the small animal(s),including the feed and water shall not exceed 32KG.Otherwise,the container shall be carried as cargo.Up to two containers for small animals are allowed on each flight.Small animals can only be accepted for carriage on Air China-operated one-way nonstop flights,b

31、ut not on connecting flights for the time being.Air China shall not be liable for any delay of the animal because it is refused entry into or transit through any country,state or territory or for any injury,sickness,escape or death of the animal under normal conditions of carriage.第25页/共36页第二十六页，编辑于

32、星期二：一点 二十分。TRANSITION PAGE 过渡页Request for the carriage of small animals shall be made at least 24 hours before flight departure at our designated ticketing offices.Since only some selected aircraft types are fit for the carriage of small animals,your animal can only be accepted for a carriage after

33、we have given our consent and made proper arrangements in that regard.You must check in your small animal at the airport no later than 120 minutes before flight departure.In that process,you need to provide all the documents required for the carriage of your small animal.第26页/共36页第二十七页，编辑于星期二：一点 二十分

34、。TRANSITION PAGE 过渡页Read the text and decide whether the following statements are T(true)or F(false).11.Bulldogs can be carried into the aircraft.2.The pets which are accepted for carriage should be charged as the special baggage.3.Pets can be carried only on the one-way nonstop flights.4.Air China

35、should be responsible for the injury and sickness of the pets under normal conditions of carriage.5.Passengers traveling with pets should check in the small animals at least two hours before the flight takes off.FTTFT第27页/共36页第二十八页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页 Read the text again and choose the

36、 best answer.21.Which of the animals belong to the category of small animals?A.Domesticate dogs.B.Domesticate cats.C.Animals prone to attack people.D.Both A and B.2.The total weight of one container for the small animals,including the feed and water should be _.A.more than 32 kilograms B.just 32 kil

37、ogramsC.less than 32 kilograms D.less than 16 kilograms3.Passengers traveling with pets should request for the carriage at least _ hours before departure.A.48 B.24 C.2D.32DCB第28页/共36页第二十九页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页1.If a passenger has a snake as a pet,can he takes it when taking a plane?_2.W

38、hy should passengers request for the carriage of small animals ahead of the departure?_Read the text carefully and answer the flowing questions.3No,he cant.Because snack is an animal prone to attack people so it is not a small animal.Because only some selected aircraft types are fit for the carriage

39、 of small animals,and the animal can only be accepted for a carriage after the airlines have given their consent and made proper arrangements in that regard.第29页/共36页第三十页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Text 2Pregnant WomenBecause oxygen and air pressure1 decrease2 in the upper3 atmosphere4,transpo

40、rtation of pregnant women has been restricted5 to some extent6.Pregnant women whose pregnancy7 does not exceed 32 weeks(inclusive8)can be transported as regular passengers except when the passenger has been advised by her doctor that she is not fit for air travel.If you are pregnant for over 32 week

41、s,you are generally not accepted to board the plane.In the case of special circumstances9 when you are pregnant for more than 32 weeks and less than 36 weeks,you have to file10 applications to the ticket sales department11 directly under CSAir before booking tickets and provide diagnosis proof12 tha

42、t contains the items as follows:第30页/共36页第三十一页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页Name and age of passenger;Date of pregnancy;Flights and dates of travel;Whether or not they are fit for air travel;Whether or not special onboard care is required,etc.The aforementioned13 medical diagnostic certificate s

43、hall be issued within 72 hours prior to the flight departure and shall be sealed14 by a hospital,not below the national level and signed by the doctor before validation.Passengers whose pregnancy exceeds 9 months(36 weeks)and the expected delivery date is within 4 weeks or uncertain,or if it is know

44、n that there will be multiple births or delivery complications15,will not be accepted for transportation.第31页/共36页第三十二页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页 Read the text and choose the best answer.11.Generally,which of the pregnant woman should issue the diagnosis proof?_A.The woman whose pregnancy is

45、 27 weeks.B.The woman whose pregnancy is 38 weeks.C.The woman whose pregnancy is 33 weeks.D.The woman whose pregnancy is 36 weeks.C第32页/共36页第三十三页，编辑于星期二：一点 二十分。TRANSITION PAGE 过渡页 Read the text and choose the best answer.12.What kind items should a medical diagnostic certificate contain?_A.Name and

46、age of passenger and their date of pregnancy.B.Flights and dates of travel.C.Whether or not they are fit for air travel or have any special requirements.D.All the above.3.The medical diagnostic certificate should be issued within _ hours prior to the departure.A.72B.24B.C.48D.36DA第33页/共36页第三十四页，编辑于星

47、期二：一点 二十分。TRANSITION PAGE 过渡页 Read the text again and answer the flowing questions.21.Why the airlines have restriction to the transportation of pregnant women?_2.What kind of pregnant women will be transported as regular passengers?_3.What kind of pregnant women will be refused for the transportati

48、on?_Because oxygen and air pressure decrease in the upper atmosphere and this environment is not very good for pregnant women.Pregnant women whose pregnancy does not exceed 32 weeks(inclusive)can be transported as regular passengers.But if the doctors said they are not fit for air travel,theyd better not travel by plane.The passengers who are pregnant for over 32 weeks will be refused for the transportation.第34页/共36页第三十五页，编辑于星期二：一点 二十分。