管理学罗宾斯英文Robbinsfom.pptx

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1、Learning OutcomesDefine operations management and explain its role.Define the nature and purpose of value chain management.Describe how value chain management is done.Discuss contemporary issues in managing operations.15-1第1页/共32页15-215.1Define operations management and explain its role.第2页/共32页Impr

2、oving Productivity15-3第3页/共32页Service Firms vs.Manufacturing Firms Manufacturing firms produce physical goods,such as cars or food productsService firms produce nonphysical outputs in the form of services,such as medical and transportation services15-4第4页/共32页Improving Productivity15-5第5页/共32页Deming

3、:Improving Mangers Productivity15-6 The truly effective organization will increase productivity by successfully integrating people into the overall operations system.第6页/共32页Operations Management and Company Strategy15-7 Successful organizations recognize the crucial role that operations management

4、plays as part of the overall organizational strategy to achieve and maintain global leadership.第7页/共32页15-815.2Define the nature and purpose of value chain management.第8页/共32页Value Chain Management15-9第9页/共32页Value Chain15-10第10页/共32页Goals of Value Chain Management15-11第11页/共32页Benefits of Value Cha

5、in Analysis15-12第12页/共32页15-1315.3Describe how value chain management is done.第13页/共32页The Value Chain Management Process15-14 The dynamic,competitive environment facing contemporary global organizations demands new solutions.第14页/共32页Successful Value Chain Management15-15第15页/共32页Organizational Pro

6、cesses and Leadership15-16 1.Better demand forecasting2.Select functions done collaboratively with other partners in the chain3.New measures needed for evaluating the performance of various activities along the chain第16页/共32页Employees and Human Resources15-17Flexible job designEffective hiring proce

7、ssOngoing training第17页/共32页Obstacles to Value Chain Management15-18第18页/共32页Impact of Cultural Attitudes15-19Trust Control第19页/共32页Capabilities and People15-20Capabilities:Coordination and collaborationConfiguration that satisfies customers and suppliersEducation of internal and external partnersPeo

8、ple:CommitmentTimeEnergy第20页/共32页15-2115.4Discuss contemporary issues in managing operations.第21页/共32页Contemporary Issues15-221.Technology2.Quality initiatives3.Project management第22页/共32页Quality Control15-23第23页/共32页Quality Goals15-241.ISO 90002.Six Sigma第24页/共32页Project Management15-25 The task of

9、 getting project activities done on time,within budget,and according to specifications.第25页/共32页Gantt Charts15-26第26页/共32页Load Charts15-27第27页/共32页PERT Network Analysis15-28第28页/共32页PERT in Action15-29第29页/共32页PERT in Action(cont.)15-30第30页/共32页15-31第31页/共32页Copyright 2015 Pearson Education,Inc.1-32感谢您的观看。感谢您的观看。第32页/共32页