民航服务英语-课件.ppt

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1、民航客舱服务实用英民航客舱服务实用英语语刘霞刘霞Dialogue one：vAfter Shirley self-introduction,senior purser Christine is going to give some flight Information and assign the task.Dialogue two：vShirley is checking the galley,and purser comes to her,telling her what she should pay attention to.Dialogue three During boarding,

2、there is an old lady coming During boarding,there is an old lady coming and carrying heavy hand luggage.and carrying heavy hand luggage.Dialogue four：vCathy is a new cabin crew.Today its Cathys first day to operate the flight.Now she is standing at the cabin door to meet the passengers.There is a mo

3、ther with an infant coming.Dialogue fivevWhen Mr.Smith gets on board,he cant find the seat in the cabin.His seat number is 9B,economy class.The cabin attendant helps him find his seat.Dialogue sixvMr.smith is arranging his luggage,but he is standing in the middle of the aisle and blocking the way.Al

4、l the coming passengers are waiting to go through.v Mr.yang and Mrs.Yang checked in together,Mr.yang and Mrs.Yang checked in together,but after they get on board,they find they are but after they get on board,they find they are not sitting together.The cabin attendant,not sitting together.The cabin

5、attendant,Carol,will help them.Carol,will help them.dialogue seven Dialogue eightThe captain has just switched the seat belt sign on.A cabin attendant,Linda,sees a passenger standing in the aisle.dialogue nineCabin crew are preparing the cabin for take-off.Cabin crew are preparing the cabin for take

6、-off.One of the passengers is still using his mobile One of the passengers is still using his mobile phone.One of cabin crew comes up to stop phone.One of cabin crew comes up to stop him.him.Dialogue ten：vAn old lady complains the passenger next to her is so noisy that she cant have a good rest.Oral

7、 practice 4vvA:A:劳驾，女士，我可以安排您的桌子了吗？劳驾，女士，我可以安排您的桌子了吗？vvB B：我非常累，我不想吃饭了，想睡觉。：我非常累，我不想吃饭了，想睡觉。vvA A：我会通知同事，你晚上不想被叫醒吃完成：我会通知同事，你晚上不想被叫醒吃完成那。那。vvB B：好的。：好的。vv：您还想要耳罩和眼罩吗？：您还想要耳罩和眼罩吗？vvB B：不需要了，谢谢！：不需要了，谢谢！Some explanation：vIs coming 来了 The dinner is coming.vMy mother is coming.vWhat for?怎么样？vWhat for a

8、glass of wine?vWill be better.会更好Oral practice five A:A:请打开你的小桌，晚餐来了。请打开你的小桌，晚餐来了。vvB B：晚餐是什么啊？晚餐是什么啊？vvA A：鸡肉饭和蔬菜沙拉。：鸡肉饭和蔬菜沙拉。vvB B：请问有甜点吗？：请问有甜点吗？vvA A：有布丁和冰淇淋。：有布丁和冰淇淋。vvB B：我想要一个香草味的冰淇淋。：我想要一个香草味的冰淇淋。vvA A：好。：好。Some explanation：venjoy 喜欢Oral practice sixvvA:A:先生，您喜欢你的餐吗？先生，您喜欢你的餐吗？vvB B：是的，我非常喜欢

9、。：是的，我非常喜欢。vvA A：我现在可以收拾您的餐桌了吗？：我现在可以收拾您的餐桌了吗？vvB B：可以，请吧。：可以，请吧。vvA A：您想要什么饮料吗？我们这里有咖啡，茶，：您想要什么饮料吗？我们这里有咖啡，茶，果汁，啤酒，鸡尾酒。果汁，啤酒，鸡尾酒。vvB B：我想要一杯苹果汁。：我想要一杯苹果汁。A A：好的，马上来。：好的，马上来。Dialogue six vvA:A:我的包不见了。我的包不见了。vvB B：你放在哪里了？放在行李架上或其他什么：你放在哪里了？放在行李架上或其他什么地方了吗？地方了吗？vvA A：我放在座位旁边了。可能掉到地上了，但：我放在座位旁边了。可能掉到地上

10、了，但我找不到了。我找不到了。vvB B：不要急，我保证你能找到的。找到了吗？：不要急，我保证你能找到的。找到了吗？vvA A：哦，找到了。它就在凳子的下面，多谢了、：哦，找到了。它就在凳子的下面，多谢了、Sentence patternsSentence patternsHello!Welcome aboard!Hello!Welcome aboard!What s up?What s up?Whats happening?Whats happening?Sentence patternsSentence patternsAsking for helpAsking for helpPleas

11、e help me Please help me I wonder if you can helpI wonder if you can helpAct outAct outvvDuring boarding,there is an old lady coming During boarding,there is an old lady coming and carrying heavy hand luggage.and carrying heavy hand luggage.v理论部分结束理论部分结束v谢谢谢谢vv作业作业背单词背单词翻译第翻译第13页的第二页的第二题题v内容到此全部结束内容到此全部结束