质量管理培训课程ppt模板.ppt

《质量管理培训课程ppt模板.ppt》由会员分享，可在线阅读，更多相关《质量管理培训课程ppt模板.ppt（39页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、泰科立集团培训课件资料分享全面质量管理研发生产供应商 售后四部曲TQM Training Course-全面质量管理讲义2TQM Training Course-全面质量管理讲义一个卓越的公司组织的质量全员的质量产品的质量服务的质量3TQM Training Course-全面质量管理讲义新业务的挑战：短期利益与长期利益我们必须改变对质量的理解：从短期的QC/QA到长远的QM，从而获得公司长久的发展4TQM Training Course-全面质量管理讲义怎么来衡量质量绩效？vCoNQ(Cost of non-quality)是用来衡量一个组织可以持久发展的指标vCoNQ5%红灯 紧急改善或者

2、停止v3%CoNQ5%黄灯 必须推动改善质量vCoNQ3%绿灯 持续改善CoNQ是为了解决质量问题/客户抱怨所付出的代价5TQM Training Course-全面质量管理讲义我们的目标：CoNQ 75%Milestones PASSED 50%to 75%Milestones with clear follow up action 50%Milestone BLOCKED0%10%20%30%40%50%60%70%80%90%100%DEFINE/VPIDENTIFY/CSDESIGN/PRSOPTIMIZE/DRVERIFY/CRMONITOR/MPRExampleTarget*Blo

3、cked14TQM Training Course-全面质量管理讲义研发质量活动在设计时即考虑到使FCR最低并消减解决质量问题的费用;客户需求项目的界定需要同客户需求紧密连接;在设计之前考虑资源，客户需求、设计成熟度（性能、质量、可靠性）等等;定义过程能力以在生产前预测质量;CTQ管理：定义从研发到生产的CTQ控制参数以监控和追踪客户需求.15TQM Training Course-全面质量管理讲义第二部分生产质量16TQM Training Course-全面质量管理讲义生产质量关键聚焦生产质量释放-产品和过程已经准备好制造质量控制/质量保证质量绩效追踪和持续改善17TQM Training

4、 Course-全面质量管理讲义生产质量控制/保证框架18TQM Training Course-全面质量管理讲义采取关键质量行动-生产质量在不同的制造地点使质量系统/过程一致生产质量释放-产品和过程准备好了制造过程中的QC，出货检验和老化/可靠性测试质量绩效追踪和持续改善19TQM Training Course-全面质量管理讲义第三部分售后服务质量20TQM Training Course-全面质量管理讲义客户服务质量关键质量聚焦客户服务策略和备件提供快速反馈和问题解决按制造日期的“批”分析售后服务支持和及时响应客户满意度/忠诚度调查21TQM Training Course-全面质量管理

5、讲义采取关键质量行动-客户服务质量采用按生产日期的“批”分析法对FCR进行跟踪以验证产品质量改善行动的效果基于不同的生产“批”，测量和分析FCR以驱动在产品生命周期内的改善通过客户满意度调查驱动改善从而满足客户期望22TQM Training Course-全面质量管理讲义第三部分供应商质量23TQM Training Course-全面质量管理讲义成长伙伴：关键目标怎样发挥公司和供应商之间的全部潜能？成为成长伙伴l以达到：更好（质量）更快（反应）更便宜（价格）24TQM Training Course-全面质量管理讲义供应商质量关键质量聚焦：供应商选择：策划供应商改善：建立密切关系供应商质量

6、支持组织（JQM)：承诺25TQM Training Course-全面质量管理讲义采取关键质量行动-供应商质量在供应商选择/采购阶段质量需介入：供应商审核和认证先期质量计划联合质量管理JQM发展&培养供应商26TQM Training Course-全面质量管理讲义保持密切关系供应商准备就绪供应商的可持续性发展供应商的早期介入支持使质量系统一致持续质量改善成本竞争分享双向沟通快速响应联合质量管理供应商质量聚焦27TQM Training Course-全面质量管理讲义供应商和客户结成伙伴资质认定环境和可持续性质量领导力和技术产品/过程释放 元器件达到标准供应商全面评价系统交货价格支持与响应创

7、新供应商培养 产品/过程质量管理缩短推至市场的时间和开展成本竞争28TQM Training Course-全面质量管理讲义我的建议29TQM Training Course-全面质量管理讲义NPIProcess30TQM Training Course-全面质量管理讲义Quality Support Structure:JQM-SQMQAccountManagerSQMSupplier OrganizationJQMSUPPLIER Quality AdvocateCUSTOMER Quality AdvocateQUALITYMGMTPurchasingSERVICEOperationsR

8、&D/DEVExecutionOf Q PlanCustomer FeedbackLeadNew Product IntroductionMass Production ControlExecutionOf Q PlanCustomer FeedbackLeadNew Product IntroductionMass Production ControlCustomer OrganizationOperationsMGMTSERVICE DEVQUALITYPurchasingBU LCDFunctionFunctionDesign/Dev Center&Mfg siteQUALITY FOC

9、US31TQM Training Course-全面质量管理讲义Principles of Supplier Quality FunctionSelection of suppliers conduct Q risk assessment/certification audits,identify supplier development needs and upfront Q agreements with Suppliers on Customer requirements.Each strategic/key supplier will have one accountable SQM

10、from Customer to deploy supplier quality framework and processes.One SQM will manage multiple suppliers within the designated commodity group.(Electrical,Electro-Mech,Mechanical,Panels,Sub-Assemblies)Establish SQM/JQM partnership for all key suppliers.Supplier will need to appoint a JQM/JQE accounta

11、ble to Customer for their Quality and Q Org Structure.SQM&JQM assigned after completion of risk assessment as a focal point on Quality and jointly own and drive quality from Design-Manufacturing After Sales Service and Supplier Development Actions.Standardized Weekly/Monthly Quality review formats a

12、nd ensure that supplier KPI/Target Setting is in place.Supplier Rating System(SRS)will be implemented to track monthly performance of the strategic/key suppliers.32TQM Training Course-全面质量管理讲义Supplier Risk Assessment/Certification Audit Process/Tools&Checklist33TQM Training Course-全面质量管理讲义Supplier R

13、isk Assessment/Certification AuditPurpose:To determine whether supplier is qualified to do business with TCL(For new suppliers/new products/new manufacturing sites).Focus:Supply Management,Manufacturing&Quality issues.Timing:Has to be completed and PASSED before PO is being placed.Assessment Team:Co

14、ntent experts with auditing training led by a Certified Lead Assessor.Audit Result:PASS or FAIL or NEED TO BE RE-AUDITED.Audit Reports&Findings will be feedback to suppliers for improvement/corrective actions.ICAL will be generated and follow-up actions will be done by Lead Buyer.Condition To PASS-t

15、he certification result should be at least a total score of 350 and each chapter must meet the minimum weighted score for compliance of that chapter.34TQM Training Course-全面质量管理讲义TCL Certification Audit Chapters&Checklist Rating Criteria:Score5-ComprehensiveevidencefoundinallapplicableareasScore4-Cl

16、earevidence,practicefoundin75%applicableareasScore3-Evidence,practicefoundin50%applicableareasScore2-Someevidence,practicefoundin25%applicableareasScore1-LittleanecdotalincidenceN/ANotapplicable不适用不适用35TQM Training Course-全面质量管理讲义Certification result PASS/FAIL1)Pass:total score 350 and above and eac

17、h chapter score must at least meet minimum weighted score for compliance of that chapter.2)Fail:total score is below 350 and non-compliance in any chapter.3)If total score is 350 and above and a Non-compliance in any chapter,the result of the audit is“Fail”and if the Purchasing decides to continue w

18、ith the supplier,a re-audit has to be done within 3-6 months.If non-compliances are still identified:the supplier has to be phased out.4)If the total score is less than 350 supplier has to be phased out and no re-audit will be entertained.通过/未通过 1)通过：总分大于等于350分并且每个章节的得分满足最小有效分数要求。2)未通过：总分低于350分或者任一章

19、节得分未满足最小有效分数的要求。3)如果总分大于等于350但是在任一章节审查中发现有不满足最小有效分数要求的，审查结果是未通过；如果采购决定继续对供应商进行风险评估，那么至少在3-6个月之内要进行一次复审。如果复审仍然发现不符合章节仍然不满足要求,那么供应商将被淘汰.4)如果总分低于350分那么供应商将直接淘汰,不再安排复审。36TQM Training Course-全面质量管理讲义Audit Findings ICAL TemplateFeedbackDescription:Areasforimprovement/considerationintheCertificationFeedbac

20、kReportAuditeePriority(5-3-1)ActionPlanDateoffindingExpecteddateofcompletionActionOwnerStatus RemarksCorrectiveActionPriority*priority5-mostcriticalandissuetoberesolvedwithin2weeks*priority3-mediancriticalandissuetoberesolvedwithin1month*priority1-leastcriticalandissuetoberesolvedwithin3months37TQM Training Course-全面质量管理讲义Requirement:-Conduct Internal Auditor trainingBuild Internal Auditor PoolConduct Internal Audit38TQM Training Course-全面质量管理讲义谢谢谢谢 ！39