最新资料酒店总机常用服务英语.pdf

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1、K2MG-E专业技术人员绩效管理与业务能力提升练习与答案 1 酒店总机常用服务英语 Operator 总机 A.Transfer the call 转接电话 1)If you need outside call,please dial“9”first,and then the number.要打外线的话，请先拨“9”，然后拨电话号码。2)One moment,please.请稍等。3)Would you like to wait?您愿意等会吗?4)Ill switch you to room 1501.我给您转到 1501 房。5)The line is busy,would you mind

2、 calling back later?电话占线，您待会再打来吗?6)Ill transfer your call,You hold the line,please.我给您转，请别挂机。7)Ill connect you to Mr.Smiths room straight away.我会把您的电话直接接到史密斯先生房间。8)Just a moment,sir.Ill put you through.稍等会，我替您接过去。9)Youre through/The line is free.线通了。10)May I tell him who is calling?能告诉我谁的打电话给他吗?11)I

3、m afraid I cannot transfer calls from the house phone.Could you dial the number directly,please.我恐怕我不能直接转房间之间的电话，请直接拨。12)Mr.Smith,someone wants to speak to you.史密斯先生，有人打电话给您。13)Would you like me to place the call for you?您想接这个电话吗?B.Take a message 留言 1)Im sorry,sir.Mr.Smith is not in,would you like t

4、o take a message to him?对不起，先生，史密斯先生不在，您需要留口信吗?2)Shall I ask him to return your call?我要请他回您电话吗?3)Im afraid we can only take simple messages.抱歉，我们只能转达简短的口信。4)I will convey your message.我会转达您的口信。5)The line is busy.(engaged)电话占线。K2MG-E专业技术人员绩效管理与业务能力提升练习与答案 2 6)May I know who is calling?我能知道是谁的电话吗?7)OK

5、,go ahead,please.请说。8)Is that the complete message?您的口信说完了吗?9)OK,Let me repeat your messageIs it right?好的，让我重复一下您的口信，对吗?10)We must take the message to him when he come back,please dont worry about this.请别担心，他回来后我们一定会把口信留给他。C.Morning(wake-up)call 叫醒服务 1)At what time?什么时候?2)Could you tell me your room number?您能告诉我房间号码吗?3)For all your group members rooms at 7:00 am?所有团队客人的房间都在早上 7：00 叫醒吗?4)Wake-up service for what time and room number is?什么时间，房号是多少呢?5)OK,well wake you up at,have a good sleep.好吧，我们在点叫醒，睡个好觉。世上没有一件工作不辛苦，没有一处人事不复杂。不要随意发脾气，谁都不欠你的