电子商务导论英文版2版PPT、教师手册、试题库turban_iec3_tif__4.pdf

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1、 1 Introduction to Electronic Commerce,3e(Turban)Chapter 6 Innovative EC Systems:From E-Government and E-Learning to C2C E-Commerce and Collaborative Commerce 6.1 True/False 1)Caterpillar Inc.created CAT U to meet its training and learning needs.Answer:TRUE Diff:1 Page Ref:214 2)E-government applies

2、 only to the interaction of a government with its business suppliers.Answer:FALSE Diff:2 Page Ref:215 3)The government-to-citizens(G2C)category includes all of the interactions between a government and its citizens that can take place electronically.Answer:TRUE Diff:1 Page Ref:216 4)Increasing the a

3、bility for citizens and businesses to find,view,and comment on rules and regulations is a performance objective associated with G2C.Answer:FALSE Diff:3 Page Ref:216 5)A performance objective of G2G is to decrease response times for jurisdictions and disciplines to respond to emergency incidents.Answ

4、er:TRUE Diff:2 Page Ref:216 6)Two major areas of G2C activities are tourism and recreation and research and education.Answer:TRUE Diff:2 Page Ref:217 7)Security and auditing measures are key to the success of e-voting.Answer:TRUE Diff:1 Page Ref:218 8)The smart card system is part of a nationwide el

5、ectronic voting system in the U.S.Answer:FALSE Diff:1 Page Ref:218-219 9)Forward auctions are buy-side auction systems used by the government to buy large amounts of MROs and other materials directly from suppliers.Answer:FALSE Diff:2 Page Ref:219 2 10)The government-to-employees category consists o

6、f EC activities between units of government,including those within one government body.Answer:FALSE Diff:1 Page Ref:220 11)The U.S.Navys Lifelines system is an example of G2E EC.Answer:TRUE Diff:2 Page Ref:220 12)Improving homeland security is a G2C activity.Answer:FALSE Diff:2 Page Ref:221 13)E-pay

7、roll and e-records management are examples of IEE services.Answer:TRUE Diff:1 Page Ref:221 14)The e-government transformation process from traditional delivery of government services to full implementation of online government services is a quick process.Answer:FALSE Diff:1 Page Ref:221 15)Governmen

8、t initiatives are very concentrated with the Web 2.0 approach.Answer:FALSE Diff:2 Page Ref:222 16)Social networks,such as MySpace,Facebook,and YouTube,are rarely used by political candidates to reach voters because there are too few users of those networks who actually vote.Answer:FALSE Diff:1 Page

9、Ref:222 17)The topic of e-learning is gaining much attention,especially because world-class universities such as MIT,Harvard,and Stanford in the United States and Oxford in the United Kingdom are implementing it.Answer:TRUE Diff:1 Page Ref:223 18)Virtual worlds and social networking are drivers of e

10、-learning.Answer:TRUE Diff:2 Page Ref:224 19)E-learning generally refers to purely Web-based learning.Answer:FALSE Diff:2 Page Ref:224 3 20)One disadvantage of e-learning is the lower content retention rate compared to traditional in-person training.Answer:FALSE Diff:2 Page Ref:225 21)An important a

11、dvantage of e-learning is that it can provide a fear-free and privacy-protected environment in which students can put forth any idea without fear of looking stupid.Answer:TRUE Diff:2 Page Ref:225 22)A drawback of e-learning is that no online course can deliver real-time information and knowledge in

12、the way a live instructor can.Answer:TRUE Diff:2 Page Ref:226 23)Unlike educational institutions,only a small number of business organizations are using e-learning on a large scale because of the lack of availability of business trainers.Answer:FALSE Diff:2 Page Ref:228 24)One advantage of C2C EC is

13、 that it reduces the cost to buyers.Answer:TRUE Diff:2 Page Ref:242 25)C-commerce is moving ahead at a very rapid pace.Answer:FALSE Diff:2 Page Ref:246 6.2 Multiple Choice 1)Which of the following was created by Caterpillar Inc.to preserve the knowledge of its retiring executives and experts?A)CAT B

14、ank B)CAT Nine C)CAT U D)CAT Knowledge Network Answer:C Diff:2 Page Ref:214 2)Each of the following is an e-government category except A)government-to-citizens.B)government-to-businesses.C)government-to-private industry.D)government-to-employees.Answer:C Diff:2 Page Ref:215 4 3)Each of the following

15、 is an example of e-government except A)a company selling army and navy surplus supplies at auction over the Internet.B)a contractor submitting an application for a building permit using a city hall Web site.C)an unemployed worker consulting a Web site operated by the state employment department to

16、learn about job openings in his city.D)a citizen takes an online drivers education course Answer:A Diff:2 Page Ref:215-216 4)An example of G2C is A)an employee at the Chamber of Commerce obtaining local demographic data from a U.S.Census site.B)a driver paying traffic tickets online.C)a road contrac

17、tor using the Internet to submit a closed bid on a paving contract.D)a regional hospital conducting an online reverse auction for cleaning supplies.Answer:B Diff:3 Page Ref:216 5)IEE performance objectives include A)reducing the time to fill out export forms and locate information.B)planning IT inve

18、stments more effectively.C)reducing the average time to process clearance forms.D)creating easy-to-find single points of access to government services for individuals.Answer:C Diff:3 Page Ref:216 6)G2C performance objectives include A)reducing the time for citizens to search for federal jobs.B)shari

19、ng information more quickly and conveniently between the federal and state,local,and tribal governments.C)making transactions with the government easier,cheaper,quicker,and more comprehensible.D)expanding access to information for people with disabilities.Answer:D Diff:3 Page Ref:216 7)A government

20、agency uses an online reverse auction to satisfy the tendering system requirements specified by law.This is an example of A)e-government.B)G2C e-commerce.C)G2B e-commerce.D)e-procurement.Answer:D Diff:2 Page Ref:219 5 8)Government-to-employee applications lead to significant efficiency improvements

21、for each of the following reasons except A)most government employees use handheld digital devices.B)governments employ large numbers of people that need to be paid and trained.C)employees of federal and state governments often work in a variety of geographic locations.D)many military employees are s

22、tationed in remote locations that are best served via the Internet.Answer:A Diff:2 Page Ref:220-221 9)Examples of IEE services include A)Intelink.B)EFAST.C)one-stop recruitment.D)forward e-auctions.Answer:C Diff:2 Page Ref:221 10)Mobile government is A)a value-added service,enabling government to re

23、ach a larger number of citizens.B)more cost-effective than other IT applications.C)convenient to users.D)all of the above.Answer:D Diff:1 Page Ref:222 11)E-learning drivers driving the transition from traditional education to online learning include each of the following except A)technological chang

24、es.B)competition and cost pressures.C)Internets,intranets.D)faculty with specialized expertise.Answer:D Diff:2 Page Ref:224 12)Each of the following is a benefit of e-learning except A)college professors are anxious to develop new online courses.B)content retention is higher.C)learning time is reduc

25、ed.D)it costs less to deliver education online than in a traditional classroom.Answer:A Diff:1 Page Ref:225 6 13)Each of the following is a potential drawback of e-learning except A)instructors must be retrained.B)knowledge retention is lower than in traditional classrooms.C)assessment issues remain

26、 to be resolved.D)protecting the intellectual property of content developers.Answer:B Diff:2 Page Ref:226 14)Challenges for e-learning systems include A)learners must change their mind-set of how learning typically takes place.B)teachers must convert all learning objects to a digital format.C)updati

27、ng the knowledge in the e-learning systems.D)all of the above.Answer:D Diff:2 Page Ref:227 15)One of the facilitators of e-learning is _ technologies,such as blogs and wikis.A)Web 2.0 B)Blackboard C)WebCT D)Macromedia Answer:A Diff:2 Page Ref:230 16)Visual interactive simulation benefits include A)l

28、ower overall training costs.B)aiding in memorization.C)shortening learning time.D)all of the above.Answer:D Diff:1 Page Ref:230 17)E-books are delivered in each of the following ways except A)via Web access.B)via Web download.C)via RFID.D)via dedicated reader.Answer:C Diff:2 Page Ref:232 7 18)The ex

29、clusive online publication of Stephen Kings e-book Riding the Bullet A)was a failure because the cost of the book was too high.B)produced very few sales.C)was an unqualified success and established electronic publishing as a legitimate competitor for traditional publishers.D)was disrupted by hackers

30、 who breached security,then distributed free copies of the book.Answer:D Diff:2 Page Ref:232 19)The primary advantage that e-books offer publishers is A)the ability to reach many readers.B)lower production,marketing,and delivery costs.C)the ease of customizing textbooks and trade books.D)the ease of

31、 updating books in real-time.Answer:B Diff:2 Page Ref:234 20)Limitations of e-books include A)higher production costs.B)higher updating costs.C)multiple,competing standards.D)the difficulty in combining several books.Answer:C Diff:2 Page Ref:234 21)Knowledge management tasks include each of the foll

32、owing except A)creating knowledge.B)storing knowledge.C)removing knowledge.D)managing knowledge.Answer:C Diff:1 Page Ref:234 22)Knowledge management uses knowledge A)for the sake of individual learning.B)to improve the functioning of an organization.C)to encourage the exchange of information between

33、 businesses.D)to promote e-learning.Answer:B Diff:2 Page Ref:234 8 23)A major purpose of an organizational knowledge base is to support and allow A)knowledge sharing.B)e-learning.C)responsible blogging.D)organizational capital.Answer:A Diff:2 Page Ref:235 24)Knowledge is of limited value if A)it is

34、not shared.B)company databases are not accessible to decision makers.C)users contribute their own specialized content.D)companies protect it to maintain competitive advantage.Answer:A Diff:2 Page Ref:235 25)Knowledge _ involves using various computer-based tools and techniques to analyze transaction

35、 data and generate new ideas.A)capture B)classification C)creation D)management Answer:C Diff:2 Page Ref:237 26)Knowledge generated in e-business contributes to the enhancement of three core operating processes,which include all of the following except A)customer relationship management.B)project ma

36、nagement.C)supply chain management.D)product development management.Answer:B Diff:3 Page Ref:237 27)Updating knowledge as time progresses describes A)knowledge evolution.B)knowledge classification.C)knowledge creation.D)knowledge utilization.Answer:A Diff:2 Page Ref:237 9 28)Expertise location syste

37、ms are designed to A)provide support for teams and communities of practice.B)link people to information about people.C)assist in career development.D)do all of the above.Answer:D Diff:1 Page Ref:239 29)Customer-to-customer(C2C)e-commerce is conducted in various ways on the Internet,but the most succ

38、essful C2C activities are A)C2C auctions.B)classified ads.C)personal services.D)C2C exchanges.Answer:A Diff:2 Page Ref:242 30)Which of the following is the central point of control for an e-market?A)collaborative market B)collaboration hub C)auction site D)e-mall Answer:B Diff:1 Page Ref:242 6.3 Fil

39、l in the Blank 1)_ is the E-commerce model in which a government entity buys or provides goods,services,or information to businesses or individual citizens.Answer:E-government Diff:1 Page Ref:215 2)_ is the E-government category that includes all the interactions between a government and its citizen

40、s.Answer:Government-to-citizens Diff:1 Page Ref:216 3)Decreasing response times for jurisdictions and disciplines to respond to emergency incidents is a performance objective for _.Answer:G2G Diff:3 Page Ref:216 4)Reducing time and overhead cost to purchase goods and services throughout the federal

41、government is a performance objective for _.Answer:IEE Diff:3 Page Ref:216 10 5)Government services are provided to citizens via _.Answer:citizen portals.Diff:3 Page Ref:217 6)The first country to use fully computerized balloting was _.Answer:Brazil Diff:2 Page Ref:218 7)_ and _ are two key G2B area

42、s.Answer:E-procurement,auctioning of government surpluses Diff:3 Page Ref:219 8)_ is the e-government category that includes interactions between governments and businesses.Answer:Government-to-business Diff:2 Page Ref:219 9)_ is a searchable database that contracting officers in various U.S.governm

43、ent units can use to find products and services sold by small,disadvantaged,or women-owned businesses.Answer:PRO-Net Diff:3 Page Ref:219 10)_ is an intranet that contains classified information that is shared by the numerous U.S.intelligence agencies.Answer:Intelink Diff:2 Page Ref:220 11)_ is the e

44、-government category that includes activities within government units and those between governments.Answer:Government-to-government Diff:2 Page Ref:220 12)_ is the e-government category that includes activities and services between government units and their employees.Answer:Government-to-employees

45、Diff:1 Page Ref:220 13)_ refers to the wireless implementation of e-government mostly to citizens but also to businesses.Answer:Mobile government Diff:2 Page Ref:222 14)_ is the online delivery of information for purposes of education,training,or knowledge management.Answer:E-learning Diff:1 Page Re

46、f:223 11 15)_ refers to learning materials delivered wirelessly to cell phones or PDAs.Answer:M-learning Diff:2 Page Ref:224 16)Formal education that takes place off campus,usually,but not always,through online resources is referred to as _.Answer:distance learning Diff:2 Page Ref:227 17)An online u

47、niversity from which students take classes from home or other offsite locations,usually via the Internet,defines _.Answer:virtual university Diff:1 Page Ref:227 18)In visual interactive simulations,_ display systems that evolve over time,and the evolution can be presented by animation.Answer:dynamic

48、 models Diff:3 Page Ref:230 19)In visual interactive simulations,_ display a visual image of the result of one decision alternative at a time.Answer:static models Diff:3 Page Ref:230 20)A book in digital form that can be read on a computer screen or on a special device defines _.Answer:e-book Diff:1

49、 Page Ref:232 21)_ refers to the process of capturing or creating knowledge,storing it,updating it constantly,disseminating it,and using it whenever necessary.Answer:Knowledge management Diff:2 Page Ref:234 22)_ are interactive computerized systems that help employees find and connect with colleague

50、s who have expertise required for specific problems.Answer:Expert location systems Diff:3 Page Ref:239 23)_ is the e-commerce model in which consumers sell directly to other consumers.Answer:Consumer-to-consumer Diff:2 Page Ref:242 24)_ is the use of digital technologies that enable companies to col