关于酒店英文道歉信范文5篇.docx

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1、关于酒店英文道歉信范文5篇 致歉信作为一种改善和增进人与人之间关系的文本,你了解酒店英文致歉信该怎么写吗?下面就让我带大家看看一系列的酒店英文致歉信。望大家接受。 酒店英文致歉信范文篇一 Dear Mr. Li It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty. I would like to express my sincere apologies for the poor att

2、itude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive. Unfortunately there was an error in your reservation regarding y

3、our arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced. Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so

4、 that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing. Sincerely, Alfred Zhuang Front Office Manager 酒店英文致歉信范文篇二 Dear Sir or Madam: The Management of China World

5、 Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guest's reservation and we regret any undue inconvenience you were caused as result. We hope you found t

6、he accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one. Than

7、k you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon. With renewed apologies. Yours Sincerely Alfred Zhuang Front Office Manager 酒店英文致歉信范文篇三 Mr. Ulrich Niemann. Director People-People Exchange Co. Dear Sir or Mada

8、m: Friday 22nd September Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you o

9、n his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to r

10、oom availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we

11、 will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pe

12、n top paper. We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one night's complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I

13、will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future. Regards Alfred Zhuang Front Office Manager 酒店英文致歉信范文篇四 Ms. MITSUKO IWASAKI 3-16-6-80

14、4, HIGASHISUNA KOTO-KU TOKYO, 136-0074 Dear Ms. Iwasaki, Thank you for your positive comments regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well ta

15、ken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference. Upon your arrival, our agent failed to locate your reservation. We si

16、ncerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheun

17、g, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future. May the year

18、 of the Rabbit bring you joy and prosperity. Yours Sincerely, Alfred Zhuang Front Office Manager 酒店英文致歉信范文篇五 Dear Mr. Shu I would like to thank you for choosing the China World Hotel for your recently stay. On behalf of management and staff, please accept my sincere apologies for the failed to exten

19、d your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov. As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I wil

20、l ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this matter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards. Alfred Zhuang Front Office Manager. 本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第9页 共9页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页第 9 页 共 9 页