2023年服务指南.docx

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1、2023年服务指南 服务指南 尊敬的宾客： 欢迎您下榻大酒店 希望您的之旅顺利愉快，我们专业且富有经验的员工随时为您提供细致和微的服务，并竭尽所能满足您 的需求，希望能让您留下难忘的回忆。 这本宾客服务指南将为您详细介绍酒店的实施及服务，使您在居停期间更加舒适愉快。如需要更多帮助， 敬请与酒店总服务台联系。 再次感谢您能选择酒店，并期盼您能再度光临。 您诚挚的酒店经理： 电话指南 怎样拨打电话 酒店总机直接拨9 房间与房间直接拨打房间号码 直拨电话本市0+电话号码 国内长途0+区号+电话号码 国际长途0+00+国家代码+区号+电话号码 酒店电话号码：(86 851)5515666 酒店传真号码

2、：(86 851)5527292 提示：酒店为您的房间提供免费拨打市区电话，如需在房间直接拨打效区电话号码、国内长途、国际长途 ，酒店将收取电话费和手续费，如您需拨打国际长途，请通知总台，我们将竭诚为您服务。 服务指南 请拨打： 555空调或暖气每间客户的墙上都有温控开关来调节室内温度和风速。 106航班预订及我们的商务中心为您提供机票的预订、更改、确认和机 航班信息场接送服务，并提供贵阳龙洞堡机场航班信息的查询。 机场贵阳龙洞堡机场位于酒店大约30分钟车程，我们建议您至少预留90分钟作为车程及办理登机手续的时 间。 108大堂副理任何时候如有问题请与我们的大堂副理联系。 108行李服务大堂行

3、李员很乐意为您安排行李寄存或运送联系 宠物根据中国法律条例规定，任何宠物不能带入酒店区域。 555报纸本地报纸会在你入住时或每天早上送到。 555水果欢迎水果会在您入住时或每天下午6:30左右送到 555维修我们的“房务中心”将为您安排维修服务。 101叫醒服务接线员将乐意在您指定的时间为您提供叫醒服务。 106商务中心我们的商务中心位于酒店的1楼，提供全套的商务和设备，我们的接待员非常乐意为您效劳。 101电话留言如果您有事要离开房间但又在等一个重要电话，你可以通知我们的总机您的去向，接线员会 把您的电话或留言及时转告。 102兑换外币如需兑换外币请与我们前台收银员联系。我们非常抱歉酒店不能

4、为您兑换个人支票和旅行支 票。 222会议及会展我们有完善的设施为您提供个性化的会议舒展服务，我们分关部员工非常乐意为您效劳。 200中餐厅(2F)以“粤”、“川”、“黔”菜系为主。我们可以为您提供各种标准的送餐服务。 营业时间：早餐：7：00_10：00中餐：11：00_14：30晚餐：17：00_21：00 101退房我们的退房时间为中午12点，我们理解这或许为您带来不便，因此请与我们前台联系。如果您在 下午6点前退房，酒店有权让客人支付半天房费。超过下午6点，酒店将有权让客人支付一天房费。 113会所(_1F)24小时提供棋牌娱乐。 106快递/邮件位于1楼的商务中心提供快递及邮件服务

5、请勿打扰对我们来说您的隐私权是至高无上的，为了保护您的私人空间，请把“请勿打扰”灯打开。 108医生我们的大堂副理会为您安排诊疗服务，如您需要紧急或特殊治疗，请与大堂副理联系。 着装我们建议在酒店除开您的房间外应穿着合适的便装，并请勿在公共区域穿着拖鞋。 555饮用水客户内提供免费的饮用水，冰箱里提供的矿泉水及小食品是要收费的。我们希望您不要直接 饮用自来水。 555电器供应酒店的电压为220伏特，电吹风和电动剃刀插座在您的浴室里。如果您有其它的要求请与我 们的“房务中心”联系。 555房务中心我们每天为您提供两次整理房间服务，分别是早上8：30_下午5：30和晚上6：30_9：30 的夜床服

6、务。您如需我们在特定时间提供上述服务，请联系我们的“房务中心”，我们会竭诚满足您的要 求。 555网络接口我们为您提供免费上网服务，宽带网络接口在您房间内的写字台上，如不能正常使用请查 看本指南的最后一页。如需帮助请与我们的“房务中心”联系。 108交通/礼宾车队我们按酒店标准可以安排机场接送或按小时或天数房费出租。 106传真及电邮如需收发传真或电子邮件请与我们的“商务中心”联系。空白传真纸置于客房文书用品 夹内。 9紧急情况如遇紧急情况请与我们的总机联系。 9火警如果不幸发生火灾，请告知我们的接线员火灾的具体位置，我们训练有素的消防队员会火速赶到 现场进行扑救。具体情况和步骤请查阅火警指南

7、后面的安全指南。 699安全保卫酒店的安保人员及覆盖公共区域的监控设施为住客提供全天候安全保障。为了您的自身安 全，请记得在房间内锁上双重门 锁和防盗链，如有房客，在确认访客身份后方可开门。 Serving Directory Dear guest, Welcome toHotel! We sincerely hope you enjoy here,our profeional staffs are very anxious to provide the best poible service to our customers,satisfying any reasonable needs.W

8、e hope that your visit will be unforgettable. In this guests guide book,our hotel facilities and services are introduced in detail that makes guest more comfortable and delighted.For more help,please contact our front desk staffs. Thank you for choosingHotel.We look forward to serving you again. You

9、rs sincerely general manager, Director of telephone How to dial: switch Board Please dial 9 directly From room-to-room Please dial the room numberdirectly Direct line Local call 0+telephone number Long-distance call 0+area code +telephone number International call 0+00+country code+area code+telepho

10、ne number Hotel telephone number(86 851)5515666 Hotel fax number (86 851)5527292 Ps:Local calls made from hotel room are free for charge.The hotel will coll charge and service charge from suburand,IDD and DDD calls respectively.Please contact the front Desk Staff before you making International call

11、s.We are ansious to provide the best service. Director of service please dial: 555Air condition/Central Heating In every room,there is an air controls switch on the wall to regulate room temperature and wind velocity 106 Service And Information Our busine center provide air ticket booking, changing

12、confirming and airport transfer services.and also provide the information of Long Dong Bao airport flight AirportLong Dong Bao airport of Gui Yang are about 30minutes driving distances from our hotel.We advise guest leave 90minutes for the time of driving and checking in. 108 Aistant Manager Any tim

13、e,any question please contact our aistant manager. 108BaggageLobby porters are willing to offer luggage deposit and transport services.PetAccording to Chinese law,pets aren t allowd to bring in hotel district. 555 NewspaperLocal newspapers are send in entering time or every morning. 555Fruitfruits a

14、re send in entering time or about 6:30pm every day. 555 RepairingOur“room serve center”will arrange repairing services for you. 101 Wake-up Calls Operators are willing to provide wake-up calls in ordering time 106 Busine CenterBusine center in 1F of our hotel, providing completely busine services an

15、d sets.Our operators are willing to help you 101 Meage 1Infroming our switch board operators, if you had to leave your room while waiting an important call,our operator will return call maage to you in time. 102 Currency EXchange Pleases contact our Front Desk cashier for exchanging.we are that do n

16、ot accept personal cheque and travel cheques exchange 222 Conference & Exhibition Our first-cla favilites could offer individual convention services.The public relation clerks are wipping to serve for you. 200 RestaurantRegarding Cantonese,Si Chuan,Gui Zhou cuisine as the main cuisine,we can offer r

17、oom services on diffest standerds. 101 Check-out Our check-out time is 12:00 noon on the day of departure. day of departure.we regret that rooms not vacated by12:00am-6:00am have to be charged for a half day estra.Rooms not vacated by 6:00pm have to be charged for one day extra 113Recreation CenterB

18、ridge & Che are available 24 hours a 106 Espre/Mail Our busine center offering expre mail services Do Not DisturbTo us the fight of privacy is the highest value.In order to protect your private space,please turn on“Do Not Disturb” 108 DoctorOur aistant manager will arrange diagnosing and treating an

19、d treating service for your emergency or special cure.please contact aistant manager. ClothingWe advise you to wear suitable suit outside room.Do not wear slippers in public area Drinking WaterWe provide you drinking water for free.the mineral water and snacks in fridge have to be charged.Do not dri

20、nk tap water directively. 555 Electrical Equipment Supply 220Volt in the hotel,hair dryer and electric shavers switch are in your bathroom.Special requires,please contact our“Room Serve Center” 555 Room Serve Center We provide yo turndown services twice a day ,8:30am-5:30am,and 6:30pm-9:30pm.Special

21、 time service requiring ,please contact “room serve center” 555Net Work InterfaceWe provide you internet service.the broadband net work interface is on the room desk , if it innormal use please look it up the last day of the director.For more help ,please contact our “room serve center ”. 108Transpo

22、rtAccording to hotel stamdards ,we can arrange airport transfer or rent car to you charging it by hours or days. 106 Telefax & E-mailreceiving /sending fax or e-mail，please contact our busine center Blank paper of fax is in the rooms document clamp. 9 Emergency SituationIf emergency occurring please

23、 contact our switch board operator 9Fire AlarmIf fire disaster happening，please inform the specific position to our operators ,our profeional fireman will put our the fire as soon as poinle.You can find detailed directorys security guide 699Safe GuardThe hotle guarders and the inspect facilities pro

24、vide guests a whole days safety.For yourself safety,please rememnber to lock the double-lock and prevention line .If any visitor please confirm it before opening the door. 酒店简介 酒店是市唯一一座毗邻秀河，从拥美景的现代商务酒店。酒店按四星级标准豪华装修，欧陆风情的建筑风格，独具匠心的观景阳台和一流的宾客设施，品位典雅，美食纷呈的餐厅。实为阁下贵阳之旅的理想下榻之处。大正酒店身处南明河畔，毗邻数百年历史的著名古楼阁“甲秀楼

25、”。_此楼始建于明历26年，为贵州巡抚江东之所建，取名甲秀意为科甲挺秀，人才辈出之意。是贵州省名胜古迹之一，也是中外来宾旅游林城必到之处。 闲适漫步河滨，垂柳轻拂，花色撩人，入夜灯光水色辉映，人影聚散楼桥，游艇飘荡波心，使中外来宾赞叹不已。 Hotle Introdcation Hotel is only one modem commercial hoel alongside of a beautiful river,around by wonderful mature attraction.Hotel luxury decoration according to four-star hote

26、l standards and the European building style.There are exquisite balconys viewing scenery .first-cla guest facilities,and elegancy dining hall full of delicious food.It is an ideal residence for Your Excellency traveling in Gui Yng. Hotel is located by Nan ming river, alongside of a famous historical

27、 pavilion “Jia Xiu Pavilion ”-it was built in the 26th year of wanli Ming Dynasty by Gui Zhou circuit inspector Jinag Dong ,named “Jia Xiu ”means “So many Number one scholars borned from here, talented people flowing here”.Jia Xiu pavilion is one of the places of historical interests and scenic beau

28、ty in Gui Zhou, and is also one of the places on top of Chinese and foreign visitors list when they traveling in Gui Yang. In your free time, Your Excellency go for a walk alongthe rive,weeping willows swaying in wind, flowers smiling in the moon ,nighttime light interacting with water reflection ,shadows gathering or disappearing ,pleasure boat sailing,the charming sights are profuse in praise by Chinese and foreign visitors. 服务指南 服务指南 服务指南A 服务指南 服务指南 服务指南 改 会议服务指南 体检服务指南 服务指南(中文) 02023服务指南