2023年某酒店餐饮部工作总结.docx

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1、2023年某酒店餐饮部工作总结 第一篇：某酒店餐饮部工作总结 某酒店餐饮部工作总结 This year, the influence as a result of national economy macroclimate and continuity of activity of anti-corruption initiate cheap are thorough, dietary industry environment is quite austere, how to do well manage, dietary ministry falls in the right leader

2、of the hotel, fulfil a hotel to manage in the round contract plan, with economy construction is a center, aggrandizement management, agree up and down, make dietary ministry is in catering trade is stagnant, and contract below the case with serious task, advance steadily, gained better economic bene

3、fits and social benefit, sum up main job following: now? Arc provides dinner for cover of meet with deputy sunshine vase annual of? of Shan a pavilion or house on a terrace realizes of of of of business income yuan, the of of than last year yuan, of of of growth yuan, of of increase rate , of of of

4、of operating costs yuan, than last year the of of of the corresponding period yuan, increase of of yuan, of of increment rate , integrated gross profit leads , than the last year, rise(or drop) , operating expenses is of of yuan, than last year the of of of the corresponding period yuan, increase(or

5、 drop) of of yuan, increase(or drop) of the that lead , annual finishs of of of task actually yuan, overfulfil of of yuan,(norm hands in year of task to be 3.8 million yuan).2, the main job: that finishs this year? ? of paddle of of evil of of of Ze of frequency of paddy of Guan of bluff perfects dr

6、ive allocation system, arouse the enthusiasm of employee.This year, dietary ministry norm hands in the task of the hotel to be 3.8 million yuan, compare 3.2 million yuan of last year, rise 600 thousand yuan, ascendant rate is 19 .Finish the job for better land, dietary department leader made interna

7、l management plan and benefit salary distribute program, what wait for a respect according to intensity of branch, post, technology, skill, labor is different, decompose economic norms to each branch doors, check and ratify the turnover of each branch door, manufacture rate of the forehead, cost spe

8、cified amount, gross profit, business accounting of month by month, above quota deduct a percentage from a sum of money, energy-saving increase award, reflected the principle of the task and benefit salary link up with adequately, make they produce respective advantage, can try every means, do well

9、manage, brought the active initiative of employee into play.This year of of of of income of month of average per capita yuan, than last year the of of the corresponding period yuan, increased yuan, increase rate is .(2)catch very normative managing.Aggrandizement coordinates a relation, rise to reci

10、eve ability integratedly.1.Perfect administration, the mass that by dietary ministry manager of door of leader, branch forms runs a group, annual produced effect adequately, the group divides the work already, cooperation, by go up and fall, layer upon layer implement administrative system, one clas

11、s is responsible to one class, execute punish to managing benefit to have award, improved integral quality of the leader, make supervise the work relatively success.2.Perfect the conference system of dietary ministry.The conference includes to sum up meeting, quarter to sum up battalion of meeting,

12、every menstruation to analyse meeting, weekly regular meeting, daily self-criticism end of the year the meeting after the class before meeting, class, financial supervisory customs officer is meeting, wholesome safe examination meeting, as a result of the system perfect, conference quality rose, ran

13、king instruction gets be fulfillinged in time executive.3.Build manufacture appraise Qing Dynasty supplies supervisory system.Fall for utmost bottom appraise clear breed, it is good to coordinate each branch door to do manufacture supply the job, everyday examination of early, midday, late city manu

14、factures supply case of appraise Qing Dynasty, set to the breed when city appraise Qing Dynasty only poor record, check check to concerned branch door at the same time, ask administrator signs, in order to distinguish responsibility.After the system is built, yuan Lei every city appraise is clear 5,

15、 the phenomenon of 6 dish type already made the history, manufacture now supply a circumstance to already was in normalization.4.Reinforce harmonious concern.Hotel division of labor is fine, link is much, of a job finish, hang on is departmental the harmonious collaboration between the door, emphasi

16、ze repeatedly on weekly regular meeting, occurrence problem, mutual blame is not gotten between the branch, push evade, want to dare to admit ones mistake, discover the virtue of the other side more, do well harmonious, reduced past presence greatly this year a few be out of line incongruous phenome

17、non.5.Rise to recieve ability integratedly.This year, catch good service standard in the round, give character to measure, make recieve ability to rise greatly.Having doinging banquet of of all kinds mass organizations, bender, wedding breakfast, buffet, meeting while eat is recieved, of the each ty

18、pe party that still has become senior leader and each big company, public house recieve, if recieved president of nation of many foreign countries, dynast, premier and diplomatic corps, leader of class of central ministries and commissions, governor, commander, army commander, mayor leads;3 month 18

19、 days etc late city recieves banquet of unit dinner customer, marriage to wait order meal in all 165 banquet, the month of record high;9 that starts practice to order meat total place to count with Lei day 29 days of evening, recieve marriage banquet in all 75 banquet, achieve the record high that t

20、otal banquet of banquet of historical pure marriage counts.As a result of the environment beautiful, price reasonable, flavour goluptious, service is high-class, make guest glad and Lei, satisfactory and return.(3)develop manage, development is added receive channel, enlarge business income.Be in th

21、is year catering trade is stagnant, below the case that the business makes hard, dietary department leader often has market research, do management analysis, ceaseless exploration, bold countervail tries, brilliant and decision-making, take oneself management approach.The first, does annual offer ma

22、nagement item 6: ? of Er of blind Hao of sunlight of of of curtain of Qi of coffin of separate of cliff of of cease of Qi of article of be addicted to of O of of of Er of of calamity of lowing of calamity coerce just? of 5 to joke begins of school of steel of file of of Cou of of heavy affiliation a

23、ctivity, house of center of dietary ministry and guest room ministry, sauna, tea art cooperates each other, if guest blocks consumption to be able to be enjoyed by accommodation,promote management;jointly 85 lose privilege, sauna center sends eat professional work, to tea art house offers sweet tea

24、beauty to nod.The 3rd, annual develops sales promotion activity 8 times, perch of California of guest of fulfil yielding benefit every a yuan, honoured guest room avoids lowermost consumption, beneficial of indulgence dish type feeds the home, every 15 yuan.Activity of activity of excellent service

25、month, civilized and courteous month, promote activity having reward to wait.The 4th, business ministry and manufacture ministry, consume need according to the market, roll out new course, dot every months regularly 18.Annual rolls out the new course such as soup of thousand aged chelonian in all ma

26、ny 200, enlarge business income many yuan 100, the hotel carries a series of management activities, rose famous degree, gained good economic benefits and social benefit.(4)complete a public relations, strive for more turning round guest.Dietary department leader regards Lei of a main job as to catch

27、 public relations, on size conference, often engraft public relations consciousness and knowledge.Business department staff enrichs floor and client to communicate when flourishing field, order dishes, seek their precious opinion with different form.Meet holiday, to the relation door phone greeting,

28、 be like,give mid-autumn moon cake, calendar giving free, send New Year card to wait.Pass everybodys effort, level of public relations of dietary ministry whole rose this year, later the guest increases somewhat than in former years.(5)enhance employee benefit consciousness, strengthen cost control,

29、 managing expenses expenses.Dietary ministry leads the importance that often emphasizes cost control, managing cost, enhanced the benefit consciousness of employee, ask employee Fu Zhi acts.Perfect concerned system at the same time, make clear responsibility, go strengthening control according to *

30、system.Annual was perfected “ expenses expenses sets “ , “ raw material closes, pay, put a system “ , “ jam flaw system “ , “ raw material is reasonable use system “ , “ office things is gotten with the system “ , “ article explain buy a system “ , “ finance affairs.This year faculty already the man

31、aging convention with good nurturance, add up to sleave to shut water pull, oily pull, gas pull, report pull, discovery wastes a phenomenon, check in time.Additional, manager of dietary department leader, Ministry of Supply has market research regularly, master trends of market price case, adjust th

32、e stock price of raw material in time.The soup of thousand aged chelonian that October portion rolls out, yuan Lei is replenish onrs stock of semi-manufactured goods of a complete set of, to reduce cost, lei him instead enters chelonian after, oneself are cooked, lei of nearly 2 months, economic cos

33、t more than 30000 yuan. 其次篇：餐饮部酒店工作总结 餐饮部2023年上半年工作总结 2023年上半年餐饮部在酒店领导的正确领导下、餐饮部员工的全体努力下，2023年上半年比往年经营收入提高了近十三个百分点，整体服务水平，出品质量逐步提高，现将内容汇报如下： 一、经营分析 2023年上半年餐饮部共完成营业指标：3466026元，其中中餐厅：2062635元，西餐厅：1403391元。 2023年上半年餐饮部共完成营业目标3072953元，其中中餐厅：1912158元，西餐厅：1160795元。与同期相比2023年上半年有了明显的提高，效益提升率为12.8%，这跟酒店领导的

34、正确指导，部门员工的辛勤努力以及部门之间的互相协作是分不开的。 二、接待工作 宴会接待：上半年共接待大型宴会59次，其中包含婚宴22次，监局会议及用餐20次，自助餐团队9次，会议用餐8次。 婚宴中在领导的亲身指导下，餐饮部依据接待支配，各项工作专人负责，厨房由厨师长诸汝云负责提前备菜，列菜单，做到菜品精细，卫生。前台全员到位，婚宴服务中定员定位，要求服务规范，保证接待圆满完成。 下半年截止11月份，现预定婚宴26次，会议18次，宴会9次，餐饮部将在此基础上接着营销宣扬，做好服务的同时增加预定。 三、内部管理 餐饮部是酒店人员较多的部门，管理困难。在领导的指导下，部门针对员工纪律、岗位制度等，提

35、出一切按程序，凡事须提前申请的原则进行严格的管理，同时主动与员工沟通，了解每一名员工的工作动态，根据上级指示制定员工归寝条例，杜绝晚归寝现象，同时与请假制度相结合，实现了寝室管理的改善。自四月中旬接受餐饮部工作以来，把“提高员工服务、增加客人满足度作为工作重点，从近三个月来的实际考评来看，员工无论从礼节礼貌、服务意识还是沟通理解都有了极大的提高。 员工培训 “培训是基础，实践要提高，自接手餐饮部工作以来，部门进行培训几十次，前厅从员工的走姿、站姿、端托、摆台现场演练、礼仪礼貌、酒水、菜品学问等各个方面进行细致化培训，同时把“餐饮六大技能进行细化，拆分到每一个微小环节对员工进行教授，同时邀请厨师

36、长对员工进行从菜品的选料、烹调到成品的专业化讲解。 厨房每天一次整体例会，针对上一天的工作进行总结，厨师长针对客人反馈及投诉实地讲解菜品的出品程序及要求，严把质量关，并组织厨师不定期外出考察学习，在保证酒店原有杭帮菜特色的状况下做到推陈出新。 从这几个月的实际状况来看员工整体水平有了很大提高，但是还有很多缺乏，此项任务也将作为下半年的重点工作之一来抓。统一思想、端正作风 部门每一次培训前都将进行宣扬教化，把“酒店是我家，进展靠大家从一句口号变成一种精神，要求每一名员工“品才兼优提高集体荣誉感和思想道德水平。 并依据酒店“能者上、平者让、劣者下的用人原则，与人力资源部协作对每一名员工进行考核，对

37、于酷爱酒店、主开工作的员工赐予表扬，并在员工包房轮换中赐予确定的优先考虑；对于缺乏工作看法、纪律散漫的员工加强沟通，强化培训，转变其思想，端正看法以期缩小与优秀员工之间的差距；对于工作看法消极，不听从领导的赐予肃穆处理，并树立典型赐予全部人以警示。 资产的管理 2023年总结以往阅历，施行区域物品定位，落实到个人，严格要求员工疼惜酒店资源，并与财务部门协作每月进行彻底清点，严把出库和破损，避开出现资产的流失。 客户档案制度 针对于来消费的常客、老客以及协议单位和VIP客人，餐饮部建立来宾档案，具体记录客人姓名、单位、联系电话、饮食爱好、风俗禁忌以及消费标准和结算方式等，并要求每一名服务员对这些

38、重要客人做到“识人知名即：牢记客人的相貌，当客人其次次来店时能第一时间喊出客人的姓氏和职位，以增加客人的亲切感和傲慢感。营业记录分析 每日由当值领班关心迎宾员做好当日的餐饮营业记录，并针对客人级别加以划分，作为每日餐饮部例会的一项分析内容，同时作为新 客的跟踪和关注，当新客消费频率或消费金额到达确定标准，作为根据补充到客户档案当中去。 四、平安培训 平安是营业的前提。餐饮部要求当值管理人员每日早、中、晚三次营业区域平安检查，从水、电、厨房出品和餐具消毒几个方面进行严格把关。 部门不断开展对新旧员工的平安培训，提高员工的平安意识。前厅要求餐具消毒，不定期进行餐具卫生检验，以确保客人的用餐平安。

39、厨房灶间内做到食品保存分类，并标示，各类食品按品名专箱专用，严禁成品与半成品混放。做到了无论大小会议24小时留样工作，避开食物中毒现象发生。 主动参加酒店组织的各类平安培训，让每一名员工把平安意识融入到日常工作当中去。 五、下半年工作支配 2023年上半年，餐饮部已经取得了良好的开端，下半年更是大连地区的旅游旺季、宴会和企业聚会的高峰期，餐饮部争取在上半年的基础上取得更大的成果。具体支配如下： 在保证平安的前提下，做好餐饮接待工作。 加强员工培训，针对礼仪接待等薄弱环节，进行强化培训，施行完善的奖罚制度，刚好组织厨师外出学习，多创新。 补充完善来宾档案，建立完好的VIP接待流程。 加强宴会服务

40、的管理和督导，制定完善的宴会服务流程。 针对七月份之后的谢师宴，制定完备的宴会菜单，做好营 销宣扬工作。 提前准备中秋节月饼营销工作，增加客户反馈服务，做好 餐饮客户的维护和联系。 完成餐饮部餐厅改造和餐具完善，加强员工的推销意思和 海鲜类培训。 落实“全员营销方针，加强部门之间的沟通，取长补短，争取把工作做到更完善，更到位。 餐饮部 第三篇：酒店餐饮部工作总结 一、在上半年里内部管理方面分别出台了“餐前检查表“来宾看法征询书 “小毛巾调换表“台布登记表新的婚宴预定单、摆台技术比武； 等项目；同时建立了以下5个制度：内部奖罚制度、小毛巾管理制度、台布管理制度、餐具管理制度、包厢备酒管理制度；

41、二、对外促销活动： 1月：推出舟山海鲜节；推出现榨“玉米汁每扎48元；推出时令菜肴；推出特惠套餐第8期； 2月：“情人节鲜花赠送活动推及新“鲍翅单的出台； 3月1日-4月1日：推出“江南风情美食节天台篇和“满就送两项活动；推出特惠套餐第9期； 5月1日：推出“五一特价菜； 5月29日-5月31日：推出“端午节活动特惠菜、并赠送“五芳斋礼盒/58元； 6月5日：推出特惠套餐第10期； 三、营业额方面： XX年16月期间共接待会议35场、婚宴14场； XX年16月期间共接待会议52场、婚宴21场； 根据财务数据显示与去年同期相比总体营业额有所下降，其主要缘由是在会议、婚宴接待方面都有明显下滑，特别

42、是在“五一期间婚宴就要明显比去年削减。会议方面：虽然今年酒店会议接待数量比去年有所增加，但在会议后用餐上明显比去年削减。同时也存在着部分老客户的流失现象。如：大自然基金、中国房产、大禹房产等重要客户。 回顾上半年的管理与营业状况，总结出以下几点缺乏之处： 1.在服务质量方面还是比较欠缺的；特别是在高档宴会上的服务。 2.培训方面还不够专业；总体效果不是很明显。 3.在“质检方面做的还不是很到位；也存在卫生不合格的现象。 4.与客户的联络与探望上有所疏忽；应引起重视。 5.人员流淌大，人心不稳定；缺少与员工之间的沟通。 XX年7-12月支配： 1、加强新实习生、新老员工的培训工作；使新员工、新实

43、习生能在较短的时间里适应如今的工作环境；并在确定的时间进行试卷式的考核工作；做到多形式、多方法的培训员工，下半年酒店将聘请几名优秀的星级服务员，设想可由星级服务员给员工进行专业学问的培训；使员工有确定的高档宴会接待实力。 2、在与员工的沟通方面，我们应多了解员工的心理动态，做到多沟通，多了解。 3、对部门的岗位责职进行重新整理、编订，此工作比较繁重，部门近可能早些落实。 4、加强对部门的财物、消耗品领用的管理。目前虽然有大部分已经落实到人，但对有些小件物品，如送餐餐具、火柴、开瓶器、办公用品、点菜单等管理还较松；在下半年，将统一制定规范制度，节省每一分钱，来创建大利润； 5、加大婚宴接待力度，

44、完善婚宴预定程序，提前做好下半年婚宴的预定工作。做到不断跟踪与确认，对已电话预定的婚宴催促客人尽快交付定金。 6、做好年底的大型会议、婚宴、团拜会的接待、准备工作； 7、目前还应加强对优秀客户的维护以及流失客户的走访，协作客户经理做好新老客户的维护，并做好拓展新客户的工作； 8、根据全年支配，不断开展、完善餐饮促销活动，变更菜肴口味不断更新，意料在7-8月份：推出“绿色凉快美食节、“靓汤果蔬菜；9月中旬：制定出“中秋节及“老师节的活动促销方案；10月份：推出锅仔、川菜火锅系列菜肴；12月份：圣诞节活动策划；等活动。 第四篇：酒店餐饮部工作总结 回顾一年的学习工作,在上级的正确领导和宾馆各部门的

45、大力支持下,餐饮部团结一样，集思广益，圆满完成了支配。现将一年的工作状况总结如下： 一、经营状况 截止12月中旬，餐饮部共实现销售收入xxxx万元，其中xxxx收入xxxx万元，xxxx收入xxxx万元；较去年同期增长xxx万元，实现了经营指标较去年同期增长xx%以上的目标。 完成了集团公司和其他会议团队的接待任务，重大投诉率为0。 二、管理状况 1、依据现代企业管理制度成立酒店管理公司 餐饮部在宾馆“全面规划，分步实施，大胆实践的改革思路指导下，立足馆情，因地制宜，依据现代企业制度的架构成立了xxxxxx酒店管理有限公司。公司的成立为全馆的可持续进展，为宾馆社会化改革的深化、规范化纵深推动奠

46、定了坚实的基础。公司成立了董事会和监事会，实行董事会领导下的总经理负责制。具体做了以下几项工作： 、xxxxxx酒店管理有限公司的成立 、完成了与公司申请注册相关的各项手续，进行了工商行政注册登记，办理了正式的企业营业执照。 、顺当完成了租赁和经营xxxx餐饮的工作，理顺了与宾馆接口的各项工作。 、组建了公司运营机构，完成了公司定员定编工作。设立了餐饮经营项目部、财务部和综合部。 、制定了酒店管理公司工资方案，并通过了xxxx的审核。新的激励体系，激励政策更趋市场化。员工的收入与工作业绩、劳动奉献及业务技能挂钩，新的工资方案中不仅要员工们关切营业收入，还要关切和驾驭每月的本钱和利润，让每位员工

47、养成会算账的习惯，做到心中有数。在工资支配上对重点岗位和工种倾斜，使各岗位员工的业绩、劳动与其所得相符。通过绩效改革，拉开了新、老员工和重点岗位、一般岗位的工资差距，最大限度地调动员工的工作主动性、主动性和创建性。 2、稳固原有优势、主动拓展业务 200x年，餐饮部的工作思路是稳固原有的市场优势，同时主动开拓新业务。在婚宴市场上，力求做精、做细，使得婚宴也在200x年呈现出火爆的场面。一年中，实现婚宴销售收入xxxx万元，共接待婚宴xxx 场，呈现出蒸蒸日上的态势。 在开拓新业务方面，于200x年8月27日正式接管了xx食堂，xx食堂不仅要做好宾馆员工的工作餐，更重要的是服务好xx、服务好小区。食堂工作看似简洁，其实不然，怎样搞好一日三餐尽量转变花样品种，使就餐