酒店保安部英语资料.pdf

《酒店保安部英语资料.pdf》由会员分享，可在线阅读，更多相关《酒店保安部英语资料.pdf（7页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、1/7 酒店保安部英语资料 Practical English For Security Department Security guard 保安 Security department 保安部 Park 停放 Parking lot 停车场 Patrol 巡逻 Lobby 大厅 Good morning 早上好 Good afternoon 下午好 Upstairs 在楼上 downstairs 在楼下 Taxi 出租车 Restaurant 餐厅 washroom/Restroom/bathroom/洗手间 ladys room 或者 mans room 男卫/女卫 toilet 的意思是

2、马桶，英国人表厕所 WC=water closet 洗手间 如果你想“Go to W.C.”，你可以委婉地说：“I want to wash my hands.”一、询问/服务：2/7 1.Good morning madam.Wele to Kunlun Hotel.早晨好，太太。欢迎光临昆仑饭店。向客人作自我介绍:“我叫。如果有什么需要我帮忙，请告诉我。”“My name is.Please let me know if theres anything I can do for you.”/Can I help you?2.May I help you?我可以帮助你吗？3.Where wo

3、uld you like to go?或 Where are you going?你要去哪儿？4.Follow me,please.Ill call one for you.请跟我来，我来为你叫车。5.You are wele.不用客气。6.Let me show you the way.我来给你带路。7.This way,please.请这边走。8.What can I do for you?/Can I help you?/我能为您干点什么？/需要我为你服务吗？9.Is there anything I can do for you?有什么能为您效劳的吗？10.听不明白客人说话时，不要臆想

4、，你可以：“请再说一遍好吗？”“I am sorry,I dont understand.Could you show me?”/“I beg your pardon.”3/7 Pardon?对不起，请再说一遍好吗？12.Just a moment,please.请稍等一下。要客人等待时，要先有交代:“请稍等一会儿。”“Just a moment,please./Wait a minute,please.”“我一会儿就来。”“I will be with you in a moment.”再返回客人身边时，对久等的客人说抱歉：“对不起，让您久等了。”“Sorry to have kept yo

5、u waiting.”30)Sorry to have kept you waiting.对不起，让您久等了。31)Sorry to interrupt you.对不起，打扰您了。32)Im sorry about this.对此表示歉意。33)I apologize for this.我为此道歉。71)As you wish(or like)随您的便。72)Certainly.当然可以。73)Of course.当然可以。25)I am at your service.乐意为您效劳。22)You are wele.不用谢。23)Not at all.不用谢。Dont mention it.不

6、用谢。24)Its my pleasure/My pleasure.很高兴为您服务。25）.We dont accept tips,I am very glad to be able 4/7 to help you.我们不收小费。非常高兴能帮你的忙。10.Taking a Taxi 打的 44.Where do you want to go?你想去哪里？45.Its quite far from here.路挺远的.二、拒绝/禁止：拒绝：1.Excuse me，Sir先生，对不起。2)Im sorry,thats not allowed.对不起，这是不允许的。3)No,Im afraid no

7、t.不，恐怕不行。4)Out of the question,Im afraid.恐怕不可能。5)I didnt mean it.我不是故意的。6)Im very sorry for any inconvenience Ive caused you.给您造成不便敬请谅解 Do you mind.?当你不能满足客人要求时：“Im afraid it is against hotel regulation.”“我恐怕这违反酒店的规定。”“Im sorry,we are not allowed to do this.”“对不起，我们不允许这样做。”禁止语：5/7 1.Employees only/S

8、taff Only.闲人免进 No Entrance/no admittance.禁止入内 2.Authorized personnel only.指定人员使用 Authorized Cars Only.专用停车位 Distinguished Guests Only.贵宾专用 No Admittance Except On Business.非公莫入 5.Parking is prohibited here.此地禁止停车。6.Excuse me,you are not allowed to park your car here.对不起，你的车不能停在这里。7、Please dont smoke

9、 here.请不要在这边抽烟。8.Its against the law这是 XX 的。9.Warehouse Authorized Persons Only 仓库重地,闲人免进 Warehouse Do Not Enter 仓库重地,请勿进入 10.WARNINGS（警告牌）Not Open to Visitors 谢绝参观 Out of bounds 游人止步 Keep Your Hands off 请勿动手 No Camera 不准拍照 No Smoking!禁止吸烟 Keep to the Right 靠右行走 6/7 Wet Pain!油漆未干 No admittance!行人止步

10、Keep off the gress 勿进草地 No littering 别乱扔废物 No thoroughfare 禁止通行 No Parking 禁止停车 Keep out 禁止入内 Be Quiet 请安静 11.No admittance without a pass.无通行证不准进入。进入权 The people without a ticket are denied entry.没有票的人不许入内。入口,门口 We used the back entrance to the building.我们是从大楼的后门入口走进去的。三、短语部分：1.I see我明白了。3.Let go!放

11、手!6.No way!不行!8.Hold on等一等。11.Not yet还没。7/7 12.See you再见。13.Shut up!闭嘴!27.This way。这边请。28.After you您先。35.Of course!当然了!36.Slow down!慢点!40.Watch out!当心。41.Whats up?有什么事吗?44.Dont move!不许动!50.Let me see让我想想。57.Dont worry别担心。63.Are you sure?你肯定吗?66.Here you are给你。68.Take it easy别紧 X。51.Never mind不要紧。52.No problem!没问题!73.Help yourself别客气。123.You have my word我保证。131.Ill be back soon我马上回来。215.None of your business!与你无关!