2023年酒店顾客须知英文道歉信.docx

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1、2023年酒店顾客须知英文道歉信酒店顾客须知英文道歉信1DearMs.Iwasaki,Thankyouforyourpositivecommentsregardingyourexperiencewhilestayingwith下面是我为大家整理的2023年酒店顾客须知英文道歉信,菁选2篇,供大家参考。酒店顾客须知英文道歉信1Dear Ms. Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, ple

2、ase accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow

3、us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been

4、 d. We understand that you may requested the King Size room but actually we could not satisfy your request.酒店顾客须知英文道歉信2 Mr. Ulrich Niemann, DirectorPeople-People Exchange Co. Friday 22nd September Dear Sir or Madam:Many thanks for your fax dated 7th September address to General Manager concerning th

5、e problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of re*ing to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy

6、, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Ci

7、rcle guests are similarly inconvenienced in future.I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only th

8、rough feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to rede

9、em ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.RegardsAlfred ZhuangFront Office Manager