2022年部门培训需求分析.doc

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1、TRAINING NEEDS ANALYSIS FORM FOR DEPARTMENT部门培训需求分析Please complete the following questions. They are designed to help assess the training needs of your department. 请完成以下咨询题, 这些咨询题将有助于您评定您部门中的培训需求。1) What are the immediate business objectives/ goals of your department?您部门现行的营业目的/工作目的是什么？2) What are t

2、he business objectives/goals that your department has to reach in the near future?近期必须到达的目的是什么？3） What are some of the obstacles that the department faces in delivering customer service? In what areas does the department need to improve to meet customer expectations? 您部门在为顾客提供效劳时所面对的阻力是什么？为满足客人需求，有哪

3、些方面是部门需要改善的？4) What new services or new technological and system changes will be implemented in your department? 部门将实行什么新的效劳工程或更新技术和制度？5） What kinds of skills and knowledge are required by your staff to reach the above business objectives and changes in service, customer expectations, technological,

4、 system and governmental regulations? How would you rate their present performance level?您的员工应该具备哪些技能和知识才能到达以上营业目的和客户满意度、更新的技术和制度、政府的规定？你认为他们目前的胜任情况如何？6） What training would your staff need for them to do their job better? Please photocopy attach additional copies of this page, if required.你的员工需要什么样

5、的培训能使他们比往常表现得更好？请复印，假如需要能够复印增加的页并附在本页后面。No.序号Course Name课程名称Designation职位Number Of Staff员工数量Target Start Date Of Course课程计划开场日期Target End Date Of Course课程计划完毕日期Vendor(Please provide information if possible)授课者（可能的话，请提供信息）Price S($)(Please provide information if possible)价格新加坡元（可能的话，请提供信息）Eg. 1例1 Gro

6、oming仪容仪表Room Attendant客房效劳员203April 9898年4月May9898年5月International国际$80 per person每人合计Total = 23X$80 = $184012.3.Japanese LanguageEnglish / JapaneseLanguagePP (Please provide if available. Because we dont have it on hand)Guest Services ExecutiveClub House AttendantClub House Attendant544ASAPASAPASAPTeacher from Foreign Language UniversityTeacher from Foreign Language UniversitySubmitted by: Dec 15,2004 Property/Department: 递交者 Department Head/date部门主管签名/日期 物业/部门Designation: Guest Services Manager Date : 职位 日期