管理学罗宾斯第11版课件.ppt

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1、Managing DiversityBUS 206Erlan Bakiev,Ph.D.Zirve UniversitySpring 2012SDefine workplace diversity and explain why managing it is so importantSDescribe the changing workplaces in the United States and around the worldSExplain the different types of diversity found in workplacesSDiscuss the challenges

2、 managers face in managing diversitySDescribe various workplace diversity management initiativesManaging DiversityLearning OutcomeWhat is Workforce Diversity?SWorkforce Diversity-the ways in which people in an organization are different from and similar to one another.Exhibit 4-1:Timeline of the Evo

3、lutionof Workforce DiversityLevels of DiversitySSurface-level diversity-Easily perceived differences that may trigger certain stereotypes,but do not necessarily reflect the ways people think or feel.SDeep-level diversity-Differences in values,personality,and work preferences.Exhibit 4-2:Benefits of

4、Workforce DiversityRace and EthnicitySRace-the biological heritage(including skin color and associated traits)that people use to identify themselves.SEthnicity-social traits(such as cultural background or allegiance)that are shared by a human population.Exhibit 4-3:Changing Population Makeupof the U

5、nited StatesExhibit 4-4:Global Aging:How Much do You Know?Exhibit 4-4:Global Aging(cont.)Types of DiversitySAge-Both Title VII of the Civil Rights Act of 1964 and the Age Discrimination in Employment Act of 1967 prohibit age discrimination.SGender-Women(49.8%)and men(50.2%)now each make up almost ha

6、lf of the workforce.Challenges in Diversity(cont.)SStereotyping-judging a person based on a prejudicial perception of a group to which that person belongs.SDiscrimination-when someone acts out their prejudicial attitudes toward people who are the targets of their prejudice.SGlass Ceiling-the invisib

7、le barrier that separates women and minorities from top management positions.Exhibit 4-5:Types of Diversity Foundin WorkplacesChallenges in Managing DiversitySBias-a tendency or preference toward a particular perspective or ideology.SPrejudice-a pre-conceived belief,opinion,or judgment toward a pers

8、on or a group of people.Types of DiversitySDisability/Abilities-The Americans With Disabilities Act of 1990 prohibits discrimination against persons with disabilities.SReligion-Title VII of the Civil Rights Act prohibits discrimination on the basis of religion.SGLBT:Sexual Orientation and Gender Ide

9、ntity-U.S.federal law does not prohibit discrimination against employees on the basis of sexual orientation.Exhibit 4-6:Employers Fears About Disabled Workers Exhibit 4-7:Forms of DiscriminationExhibit 4-8:Major Equal EmploymentOpportunity LawsTop Management Commitment to DiversitySMentoring-a proce

10、ss whereby an experienced organizational member(a mentor)provides advice and guidance to a less-experienced member(a protg).SDiversity Skills Training-specialized training to educate employees about the importance of diversity and to teach them skills for working in a diverse workplace.Commitment to

11、 Diversity(cont.)SEmployee Resource Groups-groups made up of employees connected by some common dimension of diversity.Exhibit 4-9:What a Good Mentor DoesTerms to KnowSWorkforce diversitySSurface-level diversitySDeep-level diversitySRaceSEthnicitySBiasSPrejudiceSStereotypingSDiscriminationSGlass ceilingSMentoringSDiversity Skills TrainingSEmployee resource groups